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This training program is designed to support individuals interested in becoming Call Center Agents and introduces the skills that will make anyone stand out from the crowd. In this course, you will have a better understanding of the ways to listen, be heard, and manage relationships with sales prospects successfully. Discover a range of topics explaining telephone etiquette, essential tools and techniques to build rapport with customers, types of questions required to ask, setting goals, key steps that enable to avoid critical mistake while speaking. In addition, you will master to communicate effectively with the customers, learn suitable ways of greetings, transferring calls and closing a conversation. In just 5 hours 40 Minutes you will: Develop the right attitude required to become an excellent Call Center Agent Become a skilled communicator and manage difficult or hostile customers Meet the needs of your customers and overcome the obstacles to your succeed Have a better understanding of the value of call center based customer service Excel in career direction as a Call Center Agent/Call Center Representative Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Level 1 Certificate in Call Center Training is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. This qualification is ideal for: Customer Service Agents Managers Assistant Managers Call Center Executives Customer Service Representatives Customer Support Associates Freshers Course Content Call Center Training Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:15:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 00:15:00 Module Eight - Bench marking 00:20:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 00:20:00 Module Eleven - Closing 00:30:00 Module Twelve - Wrapping Up 00:15:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Overview The People Management course will guide you through the principles of leadership and motivational strategies within a business environment. You will learn the responsibilities and ethics of being a good line manager and balancing the needs of the company and your colleagues.  This program is the perfect boost for understanding how to manage people in the workplace and the importance of morale and incentives. You'll also explore trusted methods of recruitment, dealing with conflict, and providing good communication links for your team and colleagues. By enrolling in this course, you'll be taking the first steps in becoming an excellent and reputable team leader, who will gain the trust of all staff around them and become an aspirational role model in the organisation. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. Certification Upon successful completion of the course, you can instantly download your e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who is This course for? This training program is specifically crafted for those individuals who are in charge of a business team or aspire to become a line manager. It will also benefit those who work in human resources or have responsibilities for fellow employees. No previous experience is assumed or needed for the course content. Requirements There is no specific requirements for our People Management course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. The course requires a moderate Internet connection so it is possible to start learning with any type of Internet from anywhere at anytime without any limitations.  Career Path When the program is finished, you will receive have certification to verify your knowledge gained and management potential. This will go a long way to secure people-facing jobs in any industry or business sector. Course Content Module 01: Introduction to Leadership Module 01: Introduction to Leadership 00:45:00 Module 02 : Inspiration and Leadership Module 02 : Inspiration and Leadership 00:30:00 Module 03: Setting Goals and Time Management Module 03: Setting Goals and Time Management 01:00:00 Module 04: Body Language and Effective Communication Module 04: Body Language and Effective Communication 00:45:00 Module 05: Self Esteem and Assertiveness Skills Module 05: Self Esteem and Assertiveness Skills 01:00:00 Module 06: Business Management Corporate Behaviour Module 06: Business Management Corporate Behaviour 00:45:00 Module 07: Meeting Management Module 07: Meeting Management 01:00:00 Module 08: Project Management Module 08: Project Management 01:00:00 Module 09: Risk Management Module 09: Risk Management 00:15:00 Module 10: Team Work Team Building Module 10: Team Work Team Building 00:45:00 Module 11: Performance Management Module 11: Performance Management 00:45:00 Module 12: Critical Thinking Implications for Leadership Module 12: Critical Thinking Implications for Leadership 00:45:00 Course Certification Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Criminal law governs how society responds to behaviour deemed unacceptable and punishable. In the UK, there are thousands of criminal cases processed each year, addressing everything from petty theft to serious crimes like terrorism. With crime rates evolving and new types of crimes emerging, such as cybercrime, the question remains: how prepared are you to understand and engage with the complexities of the UK criminal justice system? This Level 7 UK Criminal Law and Justice System course offers a comprehensive exploration of criminal law fundamentals, from core concepts like the elements of a crime to specific offences like homicide and cybercrime. You'll gain in-depth knowledge of the various stages of the criminal justice process, including police powers, prosecution procedures, sentencing, and the roles of key players like the probation service. Master complex legal concepts like the Theft Act and get into the psychology of criminal behaviour. This Criminal Law at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 180 CPD points) to make your skill development & career progression more accessible than ever! Additionally, we are offering 2 more courses related to Criminal Law absolutely FREE: Course 01: Criminal Psychology & Interrogation Course 02: Diploma in Criminal Justice & Criminology at QLS Level 5 Learning Outcomes of The Criminal Law Course: Study Criminal Law, its categorisation, and the factors that make it up. Learn about the Crime and Disorder Act of 1998 and how it affects young people. Know about the Theft Act of 1968. Know about the Fraud Act of 2006 and the Theft Act of 1968, which govern white-collar offences. Gain knowledge about the Computer Misuse Act of 1990, which governs cybercrime. Learn about the components and progression of war crimes. Be aware of terrorism's economic, political, and social dimensions. Learn about the Criminal Laws that govern sexual offences. Understand the many approaches to crime prevention. Learn about the trial and sentencing process in Criminal Law. Take this opportunity to deepen your understanding of criminal law and how it shapes society. Enrol now and empower yourself with the skills and knowledge to make a difference. Why Choose Us? Get a free student ID card with Criminal Law Training program (£10 postal charge will be applicable for international delivery) The Criminal Law is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Criminal Law course materials The Criminal Law comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course: Advanced Diploma in Criminal Law at QLS Level 7 Module 1: Introduction To Criminal Law Module 2: Elements Of A Crime Module 3: Incitement, Conspiracy And Attempt Module 4: Participation Module 5: Crime Prevention Module 6: The Police Module 7: Prosecution, Caution And Diversion Module 8: Youth Justice Module 9: The Trial Module 10: Sentencing Process Module 11: Homicide Module 12: Offences Against Person Module 13: Sexual Offences Module 14: Theft Module 15: Blackmail, Robbery & Burglary Module 16: White-Collar Crime Module 17: Terrorism & Law Module 18: Property Offences Module 19: Cybercrime & Piracy Module 20: Prisons Module 21: Probation Service Module 22: War Crimes How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: £12.99 CPD Hard Copy Certificate: £29.99 QLS Endorsed Hard Copy Certificate: £139) CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is ideal for: Law enforcement officers Paralegals Legal professionals Security personnel Criminology students Requirements No prior background or expertise is required in this Criminal Law Diploma course. Career path After completing this course, you are to start your career or begin the next phase of your career. Criminal Lawyer Private Investigator/Detective Crime Scene / Forensic Investigator Paralegal/Legal Assistant Certificates CPD Accredited Digital Certificate Digital certificate - £12.99 CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Advanced Diploma in Criminal Law at QLS Level 7 Hard copy certificate - £139 Please note that International students have to pay an additional £10 as a shipment fee.

Discover effective techniques for understanding and managing voice disorders. Enhance your expertise in vocal health with our comprehensive Voice Disorders Training.

Discover a well-rounded learning experience designed for those aiming to deepen their knowledge in painting, decorating, and related safety practices. This accredited career bundle combines creative interior design and advanced painting techniques with essential health and safety courses tailored to the needs of professionals in this field. Whether you are pursuing a career or enhancing your understanding of decorative arts and workplace safety, this bundle offers an extensive range of topics, from colour theory and fabric selection to critical safety awareness in various working environments. Alongside artistic skills, this bundle also covers vital safety subjects such as personal protective equipment, fire safety, asbestos awareness, and manual handling. These courses are carefully crafted to provide essential information and guidelines necessary for safe working practices, aligned with current UK regulations. Delivered entirely online, this bundle ensures learners can gain valuable knowledge and confidence at their own pace, making it a practical choice for anyone looking to progress in painting and decorating without the need for physical attendance. Job Responsibilities in Painting and Decorating: Preparing surfaces by cleaning, sanding, and applying primers Mixing and applying paint, varnish, or wallpaper to surfaces Repairing cracks, holes, or damaged areas Ensuring proper protective measures are taken for furniture and surroundings Collaborating with clients to understand their preferences and requirements Providing advice on colour schemes and decorative finishes Maintaining tools and equipment Skills Needed for Success in Painting and Decorating: Knowledge of different painting techniques and materials Attention to detail and precision in work Good colour sense and an eye for aesthetics Strong manual dexterity and hand-eye coordination Ability to work independently and as part of a team Time management and organisational skills Effective communication and customer service skills Expected Salaries in Painting and Decorating in the UK: Starting salary: £18,000 - £22,000 per year Experienced painters and decorators: £25,000 - £35,000 per year Self-employed professionals may earn higher incomes based on their skills and reputation Key Features of Painting and Decorating Career Bundle CPD Accredited Painting and Decorating Courses Instant PDF certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course 01: Interior Design and Decorating Course (Style, Design, Colour, Space, Staging, Fabrics & Curtain) The Interior Design and Decorating Course is a comprehensive program suitable for professionals such as Interior Designers, Design Managers, Technical Designer Cads, or individuals aspiring to enhance their skills and knowledge in effective interior design. This course shares essential strategies, concepts, and techniques in interior design. Course 02: Painting Complete Course (Acrylic, Watercolour, Leaf, Colour Mixing, Canvas, Human Figure) The Painting Complete Course is tailored for professionals like Painting Foremen, Painting & Decorating Assessors, Concept Artists, or individuals seeking to improve their skills and knowledge in painting. This course provides comprehensive training on key strategies, concepts, and techniques in various painting styles, including acrylic, watercolour, leaf, colour mixing, canvas, and human figure. Course 03: PPE - Personal Protective Equipment Course The PPE - Personal Protective Equipment Course is designed to provide individuals working in high-risk environments with a thorough understanding of different types of personal protective equipment and their proper usage. This course includes case studies and special video instruction to cover the risk assessment process. Course 04: Health and Safety at Work The Health and Safety at Work training course serves as a practical guide, equipping learners with the necessary skills, knowledge, and credentials to minimise safety risks in the workplace. It ensures that staff are adequately trained and comply with UK health and safety regulations. Course 05: COSHH Training The COSHH Training course is essential for individuals working with hazardous chemicals and substances. It imparts comprehensive knowledge and skills to safely handle and work with such materials, ensuring employee well-being in diverse work environments. Course 06: Asbestos Awareness The Asbestos Awareness & Safety course provides a comprehensive understanding of asbestos-related sectors, associated risks, and safety precautions. Participants will gain in-depth knowledge to maintain a safe environment and fulfil their roles effectively. Course 07: Working at Height The Working at Height Training course is an in-depth program for individuals working at height or supervising such activities. It covers legal requirements for employers and employees, HSE law, personal protective equipment, and more to ensure safety in elevated work environments. Course 08: Working in Confined Spaces The Working in Confined Spaces course is crucial for employees and contractors operating in confined spaces. It imparts comprehensive knowledge about potential risks, hazards, and proper procedures to ensure personal safety and well-being in such workspaces. Course 09: Manual Handling Training The Manual Handling Training Course focuses on compliance with UK health and safety legislation, equipping individuals with the necessary knowledge and skills for safe material handling. This course is particularly relevant to warehouse and factory staff, manual labourers, delivery drivers, construction workers, and farmhands. Course 10: Fire Safety Training The Fire Safety Training course is a mandatory requirement for all organisations. It familiarises employees, including fire wardens, managers, and supervisors, with workplace fire safety laws, regulations, and best practices. Participants learn about fire emergency procedures and professional response techniques. Course 11: Electrical Safety Training The Electrical and Fire Safety Training bundle is a recognised safety compliance program suitable for fire marshals, aspiring electricians, and responsible individuals seeking a deeper understanding of general safety compliance. Course 12: First Aid at Work The First Aid at Work course is an in-depth training program for individuals aspiring to become qualified first aiders. It covers various types of workplace emergencies, safety laws and regulations, and best practices in first aid procedures and equipment. Course 13: Covid-19 Awareness The Covid-19 Awareness Course provides up-to-date information and statistics on the novel coronavirus. It equips learners with knowledge about health and safety guidelines to reduce the risk of infection. This course ensures individuals are well-informed to navigate the ongoing pandemic. Accreditation This Painting and Decorating bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Painting and Decorating course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 130 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Painting and Decorating - Essential Skills bundle is ideal for anyone looking to start a career in the field, which includes the following related professions: Painter Decorator Landscape Architect Gardener Multi Skilled Operative Painter Handy person Requirements No prior degree or experience is required to enrol in this course. Career path This Painting and Decorating Course will help you to explore avariety of career paths in the related industry, including: Painter Decorator Wallpaper hanger Property maintenance technician Refurbishment specialist Construction painter Interior designer (with painting and decorating expertise Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Overview The Level 3 Childminding Online Course will give you certifiable proof that you are skilled in child care and can be employed in childminding activities. This will open pathways to highly-regarded positions as nannies, professional babysitters, or similar occupations  This training program will explain how to establish a trusted child care business, complete with a safe and fun environment for the young. You'll also be taught in the skill of providing exciting activities for children, and the importance of keeping to routines. This is complemented by the concept of ethics and supporting positive behaviour in children, whilst also safeguarding them.  By completing this course, you will be qualified to seek ongoing work as a trusted childminder and have parents feel safe in the knowledge that their family is being protected and cared for.  Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you can instantly download your e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Requirements There is no specific requirements for our Childminding Course course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. The course requires a moderate Internet connection so it is possible to start learning with any type of Internet from anywhere at anytime without any limitations.  Course Content Nannying What is a Nanny? 00:30:00 Time Management for Nannies 00:15:00 A Day in the Life of Martha, the Nanny 00:30:00 Caregiver and Team Player 00:15:00 It Takes a Village to Raise a Child 00:15:00 The Nanny's Job Profile 00:15:00 Meet the Needs of the Child 01:00:00 Childcare Basics Childcare Basics 00:30:00 Available Centers 00:30:00 Training And Certification 00:30:00 Legal Requirements 01:00:00 Health And Safety Issues 00:30:00 Child Care Equipments 00:30:00 Insurance and Staffing 00:30:00 Marketing & Managemental Aspects 00:30:00 Childcare Child Care Guidelines 00:30:00 Outdoor Safety 00:15:00 Plants That Poison 00:15:00 Guidelines for Food Preparation and Handling 00:30:00 Changing Diapers 00:30:00 Symptoms of Illness 00:30:00 Wrapping Up 00:15:00 Recommended Reading Recommended Reading: Childminding Course 00:00:00 Mock Exam Mock Exam- Childminding Course 00:20:00 Final Exam Final Exam- Childminding Course 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Medical Receptionist Diploma provides comprehensive training in healthcare administration and receptionist duties. Participants will learn essential skills such as appointment scheduling, medical records management, and maintaining confidentiality in a medical environment.