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Description: Customer Service is an essential issue for the organization which works or deals with the customers. The efficient customer service can increase the number of customers. On the other hand, poor manner can decrease the number of customers. Efficient customer service not only increases the total number of customers but also affects positivity to the career that has such skill. The Customer Service Skills - Video Training Course deals with the basic concepts of Customer Servicing. The course starts with defining the customer service and the procedures for identifying customers' expectation. The course also teaches the basic telephone etiquette so that you can able to handle the telephone calls and can able to give customer service through the telephone. Finally, the course will guide you how to handle the customer clients and how to answer them politely. The course will help you to know the ways of enduring stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service Skills - Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service Skills - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Mock Exam Mock Exam- Customer Service Skills - Video Training Course 00:20:00 Final Exam Final Exam- Customer Service Skills - Video Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Communication Skills Bundle Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Communication Skills Bundle Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 6 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: It is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Have a passion for learning A good understanding of the English language Be motivated and hard-working over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. **Professional Workplace Communication Skills Diploma** Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 **Negotiation Skills Training** Prepare The Train Driver - Self Development For The Sales Consultant The Mind Of A Consultant 00:03:00 Mastering Sales Is Mastering Life Skills 00:03:00 The Continuous Journey 00:02:00 Universal Laws Of Success 00:01:00 The Three Pillars Of Success 00:03:00 Personal Honesty 00:01:00 Diligence 00:02:00 Deferred Gratification 00:04:00 Suppression Of Principle 00:03:00 Emotional Intelligence 00:02:00 Core Principles Of Emotional Intelligence 00:04:00 The Problem Is Internal 00:02:00 The Two Motivational Forces 00:05:00 Product Confidence 00:03:00 Sales Consultant Activities To Complete 00:01:00 Negotiation Station - How To Negotiate Successfully The Negotiation Station 00:02:00 Core Principles Of Negotiation 00:01:00 Focusing On Them 00:02:00 Everyone Has To Win 00:04:00 Matching Values 00:03:00 The Path Of Least Resistance 00:02:00 Shifting The Weight 00:06:00 The Persuasion Secret 00:01:00 How To Persuade Someone 00:01:00 The Electric Car 00:02:00 The Fashionable Trainers 00:02:00 Competency Levels 00:03:00 Assessing Competency Levels 00:04:00 Features Benefits And Values 00:02:00 The Christmas Tree Negotiation 00:04:00 B2B Value Propositions 00:03:00 Deepening The Value 00:02:00 Over Decorating The Tree 00:03:00 The Big 12 00:01:00 Authority 00:04:00 Social Proof 00:03:00 Group Identity 00:02:00 Deflecting Fault 00:02:00 Ask For Advice 00:02:00 Compliment Their Negotiations 00:02:00 Reciprocity 00:02:00 Scarcity 00:02:00 Off Set Values 00:02:00 Stepped Commitments 00:02:00 Fear And Hope 00:02:00 Ranked Priorities 00:07:00 Negotiating A Price 00:01:00 The Market Price 00:02:00 The Anchor Price 00:02:00 The Walk Away Price 00:02:00 The First Offer 00:03:00 The Counter Offer 00:04:00 Activities To Complete Negotiation Skills 00:01:00 **Conflict Management Techniques Diploma** Module One: Getting Started Conflict Resolution 00:01:00 Getting Started 00:01:00 Module Two: An Introduction to Conflict Resolution An Introduction 00:04:00 Introduction Case Study 00:01:00 Module Three: The Thomas-Kilmann Instrument C R Styles with TKI 00:04:00 C R Styles with TKI Case Study 00:01:00 Module Four: Creating an Effective Atmosphere Creating an Effective Atmosphere 00:04:00 Creating an Effective Atmosphere Case Study 00:01:00 Module Five: Creating Mutual Understanding Creating a Mutual Understanding 00:03:00 Creating a Mutual Understanding Case Study 00:01:00 Module Six: Focusing on Individual Needs Focusing on Individual & Shared Needs Case Study 00:01:00 Focusing on Individual & Shared Needs Case Study 00:01:00 Module Seven: Getting to the Root Cause Getting to the Root Cause 00:05:00 Getting to the Root Cause Case Study 00:01:00 Module Eight: Generating Options Generating Options 00:03:00 Generating Options Case Study 00:01:00 Module Nine: Building a Solution Building a Solution 00:04:00 Building a Solution Case Study 00:01:00 Module Ten: the Short Version of the Process The Short Version of the Process 00:04:00 The Short Version of the Process Case Study 00:01:00 Module Eleven: Additional Tools Additional Tools 00:03:00 Additional Tools Case Study 00:01:00 Closing 00:01:00 **Managing Difficult Conversation Diploma** Introduction Introduction - Welcome from Alan Stevens 00:02:00 Difficult Conversations Why Are Some Conversations Difficult? 00:02:00 Preparation 00:02:00 Set-Up and Room Layout 00:03:00 How to Start the Conversation 00:02:00 Active Listening and Responding 00:02:00 Ask Open and Supportive Questions 00:02:00 Focus on Facts, Not Personalities 00:01:00 Use of Tone and Body Language 00:02:00 Exploring Alternative Solutions 00:01:00 Handling Challenge 00:03:00 Conclusions Summary - What We've Covered 00:01:00 Thank You and Next Steps 00:01:00

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Leading Corporate Transformation - Navigating Uncertain Waters Leading a corporate transformation project critical to a company's future success is a challenge in itself - and even more so during a global health and economic crisis. Success will come from building and enabling a high performing team, keeping them focused and adapting to the continuously evolving environment. We will look at lessons learned from a compelling case: the creation of a new global headquarters for a Fortune 500 company, involving mass hiring and relocation, new ways of working and culture change. Key Takeaways: The power of a high-performing project team Compassionate leadership - Building trust builds bridges when leading remote teams Focusing on outcomes and smart communication makes a difference

Rousing Leadership Certification There is a major contrast between a chief and a rousing chief. An administrator is there to regulate and administer a group, while a pioneer invests their energy attempting to move the group to be more profitable and achieve a greater amount of their objectives. Moving authority is a vital ability to acquire in the present current corporate culture. It is not, at this point sufficient to just appear, put in your energy, and return home. These days, you need to continually learn, develop and endeavor to be better - both as a pioneer and as somebody who should spur others to do likewise. This course expounds on how you can change your style from simple administration to rousing authority. We start by discussing how you can move the best from your group and why this is significant. Then, we talk about the particular apparatuses you can use to help evoke the best exhibition from your colleagues. At last, we survey the distinction among business and profitability. You Will Learn: Three systems you can utilize as a motivational pioneer to spur your group Step by step instructions to set powerful objectives that you and your colleagues can really meet Step by step instructions to turn your occupied, turbulent days into profitable ones, where you and your group complete things The significance of zeroing in on each errand in turn How you can change your administration style to get the best out of every one of your colleagues Advantages of Taking This Course: The significance of focusing on your colleagues Understanding what SMART objectives are, the means by which to set one and why they are best Figuring out how to discuss adequately with your group Understanding what your staff individuals mean when they disclose to you that they are excessively occupied Figuring out how to change occupied days into more beneficial ones through inspiration

Making a Marketing Plan Certification A decent advertising plan is fundamental for keeping a business on target. On the off chance that you don't have a clue how you will advance an item or administration, you won't expand your benefits or construct a faithful after. You may wind up focusing on some unacceptable crowd, sitting around and cash therefore. This course will take you through the way toward drawing up an advertising plan. You will figure out how to direct foundation research, structure the arrangement and set it in motion. You Will Learn: The 4 reasons why making a promoting arrangement is so critical to the general wellbeing and advancement of a business The most effective method to assemble an exhaustive showcasing plan in 5 stages and the reasoning behind each stage Why you may require an internet promoting plan, the construction of a decent web based showcasing plan and why you need to consider site improvement (SEO) The overall standards you need to follow while investigating, settling and twofold checking your arrangement Five different ways to set your strategy in motion, when to request help and how to screen your advancement Advantages of Taking This Course: In the event that you own a business, this course will assist you with figuring out how to advance your items and administrations in a direct, successful way In the event that you work in deals or promoting, this course will assist you with composing an arrangement that permits you to effectively focus on your optimal client segment In the event that you are answerable for settling on undeniable level vital choices in your organization, this course will help you take a gander at the more extensive picture and push the business the correct way In the event that you have an overall premium in showcasing, this course will show you how organizations set up promoting procedures

Welcome to the world of gardening and horticulture! In this comprehensive bundle, we offer a range of courses that cover various aspects of plant reproduction, hydroponics, and gardening. With the endorsement of the Quality Licence Scheme (QLS), you can be assured of the quality and credibility of our programs. Upon successful completion, you will receive hardcopy certificates for the two QLS-endorsed courses. Additionally, we offer five relevant courses accredited by the CPD QS, ensuring that you gain a well-rounded understanding of the subject matter. Key Features of the Reproduction in Flowering, Hydroponics and Gardening (QLS) Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Reproduction in Flowering, Hydroponics and Gardening (QLS) bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Reproduction in Flowering Plants QLS Course 02: Hydroponics Gardening Online Course QLS Course 03: Gardening - Garden Design 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Kitchen Gardening Course 02: The Basics of Reproduction Course 03: Horticulture Course 04: Arboriculture Course 05: Environmental Law In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Reproduction in Flowering, Hydroponics and Gardening (QLS) courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Understand the intricate process of reproduction in flowering plants, including pollination, fertilisation, and seed formation. Master the art of hydroponics gardening, learning how to grow plants without soil and create optimal growing conditions. Acquire knowledge in garden design principles, enabling you to create stunning and aesthetically pleasing outdoor spaces. Explore the fundamentals of kitchen gardening, including growing herbs, vegetables, and fruits in limited spaces. Gain a comprehensive understanding of the basics of reproduction, covering both sexual and asexual reproduction methods. Develop a solid foundation in horticulture, including plant cultivation, pest management, and soil science. Familiarize yourself with the principles of arboriculture, focusing on the cultivation and care of trees in urban and natural environments. Immerse yourself in the captivating world of plants with our Reproduction in Flowering, Hydroponics, and Gardening bundle. This bundle brings together a diverse range of courses to provide you with a comprehensive understanding of plant reproduction, hydroponics techniques, and the art of gardening. With our QLS-endorsed courses, you will receive hardcopy certificates upon completion, showcasing your expertise in these areas. Moreover, the five relevant CPD QS-accredited courses will further enhance your knowledge and skills, ensuring that you are well-equipped to excel in the field of gardening and horticulture. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Gardening enthusiasts looking to expand their knowledge and skills in plant reproduction and hydroponics. Individuals interested in pursuing a career in horticulture or garden design. Professionals working in the field of environmental conservation and seeking to enhance their understanding of plant-related topics. Home gardeners and hobbyists who wish to take their gardening skills to the next level. Career path Horticulturist: £20,000 - £40,000 per year Arborist: £18,000 - £35,000 per year Garden Designer: £22,000 - £45,000 per year Environmental Consultant: £25,000 - £50,000 per year Nursery Manager: £18,000 - £35,000 per year Landscape Architect: £25,000 - £60,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

If you want to improve your customer service skills, then this Customer Service Skills course will help you exceedingly. Initially, you will introduce to the concept of customer service, following with its importance for the company and understand customers' expectation. This course provides a comprehensive explanation of the fundamental aspects of customer service. Also, you will explore various methods to deal with the challenging situation and customers. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Course Content Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Mock Exam Mock Exam- Customer Service Skills - Delivering Excellent Service 00:20:00 Final Exam Final Exam- Customer Service Skills - Delivering Excellent Service 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Scrum Transformation for Publicly Traded Companies Scrum for Publicly Traded Companies shares what the Scrum Inc. team has learned about maximizing investor returns with Scrum, valuations and acquisitions and spinoffs with scrum, and completing initiatives with high investor scrutiny. Our presenter, Joe Justice, will be focusing on examples from Tesla, 3M, and Toyota. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.