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Description: Customer Service is an essential issue for the organization which works or deals with the customers. The efficient customer service can increase the number of customers. On the other hand, poor manner can decrease the number of customers. Efficient customer service not only increases the total number of customers but also affects positivity to the career that has such skill. The Customer Service Skills - Video Training Course deals with the basic concepts of Customer Servicing. The course starts with defining the customer service and the procedures for identifying customers' expectation. The course also teaches the basic telephone etiquette so that you can able to handle the telephone calls and can able to give customer service through the telephone. Finally, the course will guide you how to handle the customer clients and how to answer them politely. The course will help you to know the ways of enduring stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service Skills - Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service Skills - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Mock Exam Mock Exam- Customer Service Skills - Video Training Course 00:20:00 Final Exam Final Exam- Customer Service Skills - Video Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before In today's competitive job market, the importance of Functional Skills English cannot be overstated. According to recent UK statistics, around 16% of adults are classified as having literacy levels at or below those expected of an 11-year-old. This course addresses a critical need-helping individuals improve their English skills to boost their employability and confidence. Are you ready to play a vital role in this transformative journey? The Level 2 Diploma in Functional Skills English Teaching is a comprehensive course designed to enhance your teaching skills across various key areas. You'll master Functional Skills English at QLS Level 2, explore early childhood education (EYFS), and learn educational psychology. The course also covers remote teaching strategies, learning support, phonics, stress management, time management, and even includes a TV presenting module to boost your communication skills. This Functional Skills English at QLS Level 2 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 100 CPD points) to make your skill development & career progression more accessible than ever! With a single payment, you will gain access to Functional Skills English course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This Bundle Package includes: Course 01: Certificate in Functional Skills English at QLS Level 2 09 Additional CPD Accredited Premium Courses - Course 01: Early Years Foundation Stage (EYFS) Course 02: Educational Psychology & Development Course Course 03: Remote Teaching Strategies Course 04: Learning Support Assistant Course 05: Teaching Phonics Course 06: Understanding Specific Learning Difficulties Course 07: TV Presenter Online Course Course 08: Professional Diploma in Stress Management Course 09: Time Management Whether you're looking for a new career or aiming for a promotion, this bundle provides the skills and knowledge to make a real difference. Invest in yourself and unlock your full potential. Enrol today! Learning Outcomes of Functional Skills English Teaching Understand core IT concepts and navigate computer systems effectively. Gain the ability to write basic CSS code and style web pages. Develop proficiency in essential office administration tasks. Master effective time management strategies for increased productivity. Build a strong foundation for a career in administration or IT. Enhance your employability and impress potential employers. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of Functional Skills English Get a free student ID card with Functional Skills English Training program (£10 postal charge will be applicable for international delivery) The Functional Skills English is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Functional Skills English course materials The Functional Skills English comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Certificate in Functional Skills English at QLS Level 2 Introduction to the Course Basics of Grammar The Basics of Sentence Structure of Sentence Questions Punctuation and Capitalisation Spelling Common Mistakes and Ways to Improve Course 01: Early Years Foundation Stage (EYFS) Module 01: Introduction to EYFS Module 02: Importance of Early Years in Development Module 03: EYFS Teaching Techniques Module 04: Working as an EYFS Teacher Module 05: Promoting Learning and Development Module 06: Children Having Special Education Needs or Disabilities Module 07: Parents' Guide to the Early Years Foundation Stage Module 08: Welfare Requirements Module 09: The EYFS Educational Philosophies and Privileges Module 10: Registration, Inspection, and Quality Improvement Module 11: EYFS Framework in 2021 Course 02: Educational Psychology & Development Course Module 01: Educational Psychology: An Overview Module 02: Educational Psychology And Its History Module 03: Behavioural Views Of Learning Module 04: Cognitive Development Module 05: Social, Moral And Emotional Development Module 06: Constructivism And Motivation Module 07: Dyslexia And Learning Difficulties Module 08: Applying Educational Psychology To Teaching Module 09: Effective Instruction And Technology In Education Module 10: Opportunities And Careers In Educational Psychology =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £89) CPD 210 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring teachers Current educators Learning assistants Remote teachers Education professionals Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Functional Skills Teacher Learning Support Assistant Educational Consultant Remote Educator Phonics Instructor TV Presenter Certificates Certificate in Functional Skills English at QLS Level 2 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free.

Overview The demand for a trusted delivery driver is more than ever. So, if you are currently looking for a professional which you can start right away, try your luck with delivery driving. The Delivery Driver Course can help you out. This course will introduce you to the basic skills you need to become a proficient delivery driver. First you will learn the fundamentals of delivering and collecting packages. Then the course will educate you on record keeping, route planning and stress management. After that, you will learn how to maintain the traffic law. In addition, the course will help you develop the skills for vehicle maintenance.  So, if you are ready to embark on the journey to become a delivery driver, join today! Course Preview Learning Outcomes Understand the basics of delivery and collection Learn how to maintain delivery records Build your expertise in route planning and stress management Become skilled in driving in adverse weather conditions Maintain safety regulations and hygiene Grasp the skills for keeping your vehicle in the top form Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Delivery and collection Record keeping Safety and hygiene maintenance Vehicle maintenance Who Should Take This Delivery Driver Course Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Delivery Driver Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Assessment Method This course does not involve any assessment. Students can order their course completion Certificate at an additional cost of £39 for hard copy and in PDF format at £24. Delivery Driver Course Certification After completing and passing the Delivery Driver Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Certificates can be obtained either in hard copy at £39 or in PDF format at £24. Career Path​ This exclusive Delivery Driver Course will equip you with effective skills and abilities and help you explore career paths such as  Delivery Driver Module 01: Introduction To The Delivery Driving Introduction to the Delivery Driving 00:31:00 Module 02: Delivery And Collection Delivery and Collection 00:40:00 Module 03: Maintaining Records Maintaining Records 00:26:00 Module 04: Effective Route Planning Effective Route Planning 00:28:00 Module 05: Stress Management Stress Management 00:34:00 Module 06: Driver CPC Driver CPC 00:25:00 Module 07: Maintain Traffic Laws Maintain Traffic Laws 00:34:00 Module 08: Parking And Reversing Parking and Reversing 00:35:00 Module 09: Driving In Adverse Weather Condition Driving in Adverse Weather Condition 00:27:00 Module 10: Safety Regulations And Hygiene Safety Regulations and Hygiene 00:31:00 Module 11: Vehicle Maintenance And Safety Vehicle Maintenance and Safety 00:33:00 Module 12: Zero Contact Delivery Methods Zero Contact Delivery Methods 00:25:00 Assignment Assignment - Delivery Driver Training 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

All about how to get the best out of social media in a business. Looking at business strategy, business development and the practicalities of employing people and agencies to support your social media activity.

Level 7 Operations Management Are you ready to advance your career in business management? With this exclusive Operations Management - Level 7, you can improve your business management skills and build a successful career for life! Discover why operations management is relevant in all industries and sectors! Operations Management - Level 7 is a dynamic field with a straightforward goal. The goal for those in operations management is to maximise profits by balancing costs and revenues. Operations Management - Level 7 aims to administer business practices in a way that drives efficiency and superior net profits by incorporating human resources, raw materials, technology, and equipment across the board. While the specific responsibilities of OM team members vary depending on the size and nature of the organisation, their efforts have an impact on all aspects of a company's operations. The purpose of this Operations Management - Level 7 qualification is to provide learners with important information about the application and skills required in the Operations Management Sector. This Operations Management - Level 7 prepares students to succeed in their professional life by teaching them the concepts of Supply Chain Management and its fundamentals, Risk Management, Talent Management, Project Management, Procurement Operations, Planning & Sourcing Operations, Maintenance Management, Conflict Management, Change Management, Stress Management, Negotiation skills and much more. Learning Outcomes After completing this Operations Management - Level 7 course, the learner will be able to: Gain a thorough understanding of the functions and objectives of operations management. Understand the role of the OM in inventory and supply chain management. Understand project management and risk management. Gain in-depth knowledge about stock control and procurement operations. Understand product manufacturing and shipping. Understand contingency management and succession planning. Understand the importance of business etiquette. Why Choose This Operations Management - Level 7 Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Operations Management - Level 7 Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Operations Management - Level 7 course. >> Courses are included in this Bundle Course << Course 01: Operations Management - Level 7 Course 02: Level 7 Diploma in Leadership and Management Course 03: Level 2 Diploma in Business Administration Course 04: Level 2 Certificate in Business Management Course 05: Level 5 Diploma in Business Analysis Course 06: Level 7 Diploma in Facilities Management Course Course 07: Level 7 Business Management Course Course 08: Minute Taking Course Course 09: Level 3 Business Administration Course 10: Level 5 Diploma in Risk Management Course Course 11: Level 1 Business Management >> Other Benefits of Operations Management - Level 7 Bundle Course << Free 11 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Operations Management - Level 7 course] Course Curriculum of Operations Management - Level 7 Module 01: Understanding Operations Management Module 02: Understanding Process Management Module 03: Understanding Supply Chain Management Module 04: Understanding Planning & Sourcing Operations Module 05: Understanding Talent Management Module 06: Understanding Procurement Operations Module 07: Understanding Manufacturing and Service Operations Module 08: Understanding Succession Planning Module 09: Understanding Project Management Module 10: Understanding Quality Control Module 11: Understanding Product and Service Innovation Module 12: Understanding Communication Skills Module 13: Understanding Negotiation Techniques Module 14: Understanding Change Management Module 15: Understanding Maintenance Management Module 16: Understanding Conflict Management Module 17: Understanding Stress Management Module 18: Understanding Business Ethics for the Office Module 19: Understanding Business Etiquette Module 20: Understanding Risk Management Assessment Method After completing each module of the Operations Management - Level 7 Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Operations Management - Level 7 course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Operations Management - Level 7 course is ideal for anyone passionate and ambitious about Operations Management. Learners can take this course even if they have no prior knowledge of Operations Management, and there are no age restrictions. Requirements There are no specific requirements for this Operations Management - Level 7 course because it does not require any advanced knowledge or skills. Career path This Operations Management - Level 7 could be extremely beneficial to business owners and aspiring entrepreneurs to pursue their goals. The following are more formal positions in the field of operations management: Operations Manager, Analyst & Officer S.C Manager Inventory Manager Supply Services Representative Inventory Controller & Planner Certificates Certificate of completion Digital certificate - Included

Get ready for an exceptional online learning experience with the Leadership & Managementbundle! This carefully curated collection of 30 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Leadership & Management is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Leadership & Management package has something for everyone. As part of the Leadership & Management package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Leadership & Management bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Leadership & ManagementCPD Accredited Courses: Course 01: Leadership and Management Course Course 02: Building a Foundation for Leadership Success Course 03: Inspirational Leadership Skills: Practical Motivational Leadership Course 04: Creating an Innovation Culture Course 05: Day-to-Day Leadership Course 06: The Principles of Ethical Leadership Course 07: Leadership Skills For Organisational Development Course 08: Foundations of Leadership and Negotiation Skills Development Course 09: Supervisor Training Course 10: UK Employment Law Course 11: Delegation Skills Course 12: Personal Development Masterclass Course 13: Emotional Intelligence and Human Behaviour Course 14: Team Management Level 5 Course 15: Talent Management Level 3 Course 16: Diary Management Course 17: Business Management Course 18: Administrative Management Course 19: Project Management Course 20: Courageous Communication Strategies for Lead Course 21: Body Language Masterclass Communication Through Movement Course 22: Public Speaking: Presentations like a Boss Course 23: Equality, Diversity and Discrimination Course 24: Workplace Productivity Training Course 25: Legal Secretary and Office Skills Diploma Course 26: Conflict Resolution Course 27: Workplace Stress Management Course 28: Diploma in Risk Management Level 7 Course 29: Dealing With Difficult People In Life & Work Course 30: Decision-Making in High-Stress Situations What will make you stand out? Upon completion of this online Leadership & Management bundle, you will gain the following: CPD QS Accredited Proficiency with this Leadership & Management bundle After successfully completing the Leadership & Management bundle, you will receive a FREE CPD PDF Certificates as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this title bundle The online test with immediate results You can study and complete the Leadership & Management bundle at your own pace. Study for the Leadership & Management bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Leadership & Management bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Leadership & Management, a rich anthology of 30 diverse courses. Each course in the Leadership & Management bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisLeadership & Management bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Leadership & Management bundle offers you the flexibility and convenience to learn at your own pace. Make the Leadership & Management package your trusted companion in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Leadership & Management bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements You are cordially invited to enroll in this Leadership & Management bundle; please note that there are no formal prerequisites or qualifications required. We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background. Career path Unleash your potential with the Leadership & Management bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Leadership & Managementbundle package. Certificates CPD Quality Standard Certificate Digital certificate - Included 30 CPD Quality Standard Certificates - Free

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before. 8 in 1 Learning & Development Bundle Improve your knowledge and enhance your skills to succeed with this Learning & Development bundle. This Learning & Development bundle is designed to build your competent skill set and enable the best possible outcome for your future. Our bundle is ideal for those who aim to be the best in their fields and are always looking to grow. This Learning & Development Bundle Contains 8 of Our Premium Courses for One Discounted Price: Course 01: Personal Development Coach Online Course Course 02: Train The Trainer-Course Course 03: Performance Coaching & Mentoring Course 04: Workplace Confidentiality Course 05: Professional Diploma in Stress Management Course 06: Workplace Productivity Course Course 07: Decision-Making in High-Stress Situations Course 08: Team Management and Leadership Development Training All the courses under this Learning & Development bundle are split into a number of expertly created modules to provide you with an in-depth and comprehensive learning experience. Upon successful completion of the Learning & Development bundle, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Stand out from the crowd and get trained for the job you want. With this comprehensive Learning & Development bundle, you can achieve your dreams and train for your ideal career. This Learning & Development bundle covers essential aspects in order to progress in your chosen career. Why Prefer Us? All-in-one package of 8 premium courses' Learning & Development bundle Earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Globally Accepted Standard Lesson Planning Free Assessments 24/7 Tutor Support. Start your learning journey straightaway! *** Course Curriculum of Learning & Development*** Module 01: Introduction to Personal Development Coach Module 02: Introduction to Coaching and Mentoring Module 03: Aspects of Coaching and Mentoring Module 04: Ethical Aspects of Coaching and Mentoring Module 05: Fundamental Qualities of a Coach Module 06: Life Coaching Methods Module 07: Understanding Spiritual Life Coaching Module 08: Key Themes of NLP Module 09: Cognitive Behavioural Therapy Module 10: Effective Communication Skills Module 11: Personal Skills Module 12: Management Skills Module 13: Time Management Module 14: Organisational Skills Module 15: Improvement of Presentation Skills Module 16: Motivation and Mindset Module 17: Visualising Whole Life Goals Module 18: Development of Personality Module 19: Setting Up as a Coach Assessment Process Once you have completed all the modules in the Learning & Development Bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Learning & Development bundle is suitable for everyone. Requirements Learning & Development - CPD Certified You will not need any prior background or expertise. Career path This Learning & Development bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Certificate Digital certificate - £10 Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD. CPD Accredited Certificate Hard copy certificate - £29 Upon passing the Bundle, you need to order to receive a Hard copy Certificate for each of the courses inside this bundle. If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Boost Your Career By Enrolling In This Project Management Bundle To Overcome Your Challenges! 9 in 1 Project Management Bundle Improve your knowledge and enhance your skills to succeed with this Project Management bundle. This Project Management bundle is designed to build your competent skill set and enable the best possible outcome for your future. Our bundle is ideal for those who aim to be the best in their fields and are always looking to grow. This Project Management Bundle Contains 9 of Our Premium Courses for One Discounted Price: Course 01: Project Management Course Course 02: Microsoft Excel - Beginner, Intermediate & Advanced Course 03: Agile Project Management Course 04: Financial Management Course 05: Financial Analysis for Finance Reports Course 06: Data Analysis Course 07: Team Management and Leadership Development Training Course 08: Compliance Risk and Management Course 09: Decision-Making in High-Stress Situations All the courses under this Project Management bundle are split into a number of expertly created modules to provide you with an in-depth and comprehensive learning experience. Upon successful completion of the Project Management bundle, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Stand out from the crowd and get trained for the job you want. With this comprehensive Project Management bundle, you can achieve your dreams and train for your ideal career. This Project Management bundle covers essential aspects in order to progress in your chosen career. Why Prefer Us? All-in-one package of 9 premium courses' Project Management bundle Earn a certificate accredited by Get a free student ID card! (£10 postal charge will be applicable for international delivery) Globally Accepted Standard Lesson Planning Free Assessments 24/7 Tutor Support. Start your learning journey straightaway! *** Course Curriculum *** Our Project Management bundle courses consist of the following learning modules: Course 01: Project Management Course Module 01: Introduction Module 02: PMBOK and PMI Module 03: Global Project Management Module 04: Project Life Cycle Module 05: Time Management Module 06: Quality Management Module 07: Effective Planning & Scheduling Module 08: Human Resource Management Module 09: Performance Management Module 10: Talent Management Module 11: Organising Meeting and Conferences Module 12: Managing Resources Module 13: Change Management Module 14: Business Resilience and Crisis Management Module 15: Conflict Management Module 16: Stress Management Module 17: Communication Skills Module 18: Procurement & Purchasing Management Module 19: Risk Management Assessment Process Once you have completed all the courses in this bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is suitable for everyone. Requirements You will not need any prior background or expertise. Career path This bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Certificate Digital certificate - £10 Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD. CPD Accredited Certificate Hard copy certificate - £29 Upon passing the Bundle, you need to order to receive a Hard copy Certificate for each of the courses inside this bundle. If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

At the first look, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges demanding clients pose and extend these skills to handling difficult individuals and situations throughout your daily life. In this course, you will learn how to improve the focus of your thoughts and feelings, how to deal with stress, and how to listen and empathise with others. You will find out how to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this course is the first step in a process towards forever changing how you interact with others. Course Highlights Customer Service Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Customer Service Skills Training into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Customer Service Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Customer Service Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Customer Service Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Relations & Dealing Course Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management CRM 00:30:00 Benefits of CRM 00:30:00 CRM System 00:30:00 Mock Exam Mock Exam- Customer Service Skills Training 00:20:00 Final Exam Final Exam- Customer Service Skills Training 00:20:00

The Practitioner in Emotional Intelligence course explores the concept of emotional intelligence in detail building upon what you know to give you a much deeper understanding. The course covers the experience of the inner world; how attitudes, beliefs, values and preferences drive behavioural responses and how feelings can be regulated with more effectiveness.