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Business Finance 101
By Ideas Into Action
Business Finance 101: A Beginner’s Guide to Business Accounting and Finance Course Description Course Description Three are three main reasons for business failure – an under-skilled management team; ineffective marketing; and poor financial management. Every manager, or student of management, requires a good grasp of business finance. This course will help. Business finance concerns the management of the monetary resources of an organisation. There are two aspects to this: Raising the money to invest in the business Managing that investment properly to generate a return Raising the money is about having an attractive proposition and managing the risk to investors. Managing the investment is about the financial controls and reporting of the business. This course covers the three main financial reports; financial performance indicators; and investment analysis. This course will give you a good grasp of the key principles and issues in business finance. Key Learning Participants in this course will learn: The history of business accounting Why businesses fail The two main purposes of business finance and accounting The key principles of business finance and what they mean What debits and credits are The three key financial statements for an organisation What the Balance Sheet tells you What the Income Statement (also called the Profit and Loss Account) tells you What the Cashflow Statement tells you Key financial performance indicators in business Analysing business investments Curriculum L1 What is business finance? L2 Why businesses fail L3 The Principles of Business Finance Part 1 L4 The Principles of Business Finance Part 2 L5 The Balance Sheet L6 The Income Statement L7 The Cashflow Statement L8 A Business Finance Exercise L9 Financial Performance Indicators L10 Investment Analysis L11 Investment Analysis Exercise L12 Key Learning Points in Business Finance Pre-Course Requirements None Additional Resources None Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel
Discover the power of data science and machine learning with Python! Learn essential techniques, algorithms, and tools to analyze data, build predictive models, and unlock insights. Dive into hands-on projects, from data manipulation to advanced machine learning applications. Elevate your skills and unleash the potential of Python for data-driven decision-making.
Obtain all the specialist knowledge and skills you need to work in HR and payroll management skills through our online learning platform, with materials accessible at any time, from anywhere, so long as you have an internet connection. You will develop broader transferable skills in management, office and business administration, as well as confidence in recruitment and interviewing, human resource work, payroll and accounting procedures and navigating employment law and tax through the HMRC. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? HR and Payroll Management is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.
Dealing with Angry or Rude Customers
By Ideas Into Action
Dealing with Angry or Rude Customers Course Description Copyright Ross Maynard 2021 Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful. Key Learning Points On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers. Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points Pre-Course Requirements There are no pre-course requirements Additional Resources Copy of customer behaviour policy Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel
Guide to Great Leadership
By Course Cloud
Course Overview Learn the qualities needed to inspire others and drive a team to excellence by taking this comprehensive Guide to Great Leadership. A person can be given the privilege of seniority in a company due to their achievements and experience, but their personality traits may not be best-suited to the role. You can become the total package as a leader by embodying the elements needed to excel in the position, which you can gain from this learning experience. This Leadership coaching details all the personal attributes and characteristics essential to great people management and their development. All techniques and ideologies are covered for your convenience, from the necessity of honesty to the gift of empowerment and the utilisation of EI (Emotional Intelligence). Take this training and learn to lead from the experts. This best selling Guide to Great Leadership has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Guide to Great Leadership is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Guide to Great Leadership is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Guide to Great Leadership is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Guide to Great Leadership, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Guide to Great Leadership will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Guide to Great Leadership to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.
