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Description: Customer care service holds daily business exercises like promoting, deals and so forth. This course is intended for people who are intrigued to improve capacities or upgrade their attitudes in this field. This course is designed to provide you with the strategies that will help you expand competition in your occupations. It helps you gain the skills that are required to deal with the difficult situations. This course will likewise enable you to improve you communication skills which will make it easier to speak and build good relationship with the clients. Who is this course for? For individuals already existing in this field willing to enhance the abilities and learn new techniques. For people who are ready to take customer care service as the future profession. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: Advanced Diploma in Customer Care and Relation course is a useful qualification to possess, and would be beneficial for the following careers: Technical support staff Client relations manager Call center manager Customer service re-presenter. Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Developing Customer Relationship Skills Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two - Who We Are and What We Do 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Customer Care and Relation 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Care and Relation 00:30:00

11-in-1 Premium Bundle | CPD QS Certified | 115 CPD Points | Gifts: Hardcopy + PDF Certificate + SID - Worth £180 | Lifetime Access | Enrol Now

Supporting children’s emotional development requires more than patience—it calls for an informed approach grounded in therapeutic play and communication. This CPD-accredited bundle offers a structured pathway into the core principles of play therapy, speech development techniques, and the subtle impact of a child-friendly environment. Whether you're working in education, childcare, or simply exploring child psychology, this collection brings together essential knowledge to help you understand how children express and process their emotions through play and interaction. The bundle includes three engaging courses: Play Therapy, Speech Therapy for Children, and Creating Children's Room. Each module explores different but interconnected aspects of a child’s mental and emotional landscape, providing a well-rounded look into therapeutic methods, communication challenges, and the role of space in shaping behaviour. With clear, accessible language and self-paced learning, this bundle is ideal for those looking to broaden their understanding of child-centred support techniques—without wading through jargon or filler. These comprehensive courses are available in this Play Therapy - CPD Accredited 3 Courses Bundle Course 01: Play Therapy Course 02: Speech Therapy for Children Course 03: Creating Children's Room **Special Offer: Free PDF and Hard Copy Certificates** Key Benefits Get instant PDF and Hard Copy certificate Fully online courses Developed by professionals Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Course Curriculum: Module 01: What is Play Therapy Module 02: Advantages and Outcomes of Play Therapy Module 03: Models and Approaches of Play Therapy Module 04: The Play Settings: Therapist, Abused Child and Materials Module 05: Typical Issues in Play Therapy Module 06: Play Therapy for Sexually and Emotionally Abused Children Module 07: Play Therapy for Children Who are Homeless Module 08: Play Interventions for Disaster Mental Health Module 09: Case Studies and Recent Trends in Play Therapy Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing each Play Therapy - CPD Accredited 3 Courses Bundle course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Play Therapy - CPD Accredited 3 Courses Bundle course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 30 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Play Therapy - CPD Accredited 3 Courses Bundle training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Play Therapy - CPD Accredited 3 Courses Bundle training.

Understanding conditions such as ADHD, autism, and language disorders is vital for those working with children, young people, or individuals who need additional support in educational or care settings. This ADHD Awareness bundle brings together three insightful courses—ADHD Awareness, Child Language Disorder (CLD), and Understanding Autism Level 3—designed to build a strong foundation of knowledge around neurodevelopmental and communication-related conditions. With CPD accreditation, the bundle offers structured learning in a flexible online format, making it ideal for professionals or those with a genuine interest in these areas. Each course in this bundle explores its subject matter in depth, using accessible language and up-to-date research. Whether you're supporting pupils in school, working in health or social care, or simply aiming to broaden your understanding, this trio of courses delivers content that is both informative and relevant. You’ll gain an understanding of behavioural patterns, communication challenges, and strategies to help meet diverse needs—all from the convenience of online study, without the need to attend in person. These comprehensive courses are available in this ADHD Awareness - CPD Accredited 3 Courses Bundle Course 01: ADHD Awareness Course 02: Child Language Disorder (CLD) Course 03: Understanding Autism Level 3 ** Special Offer: Free PDF and Hard Copy Certificates** Key Benefits Get instant PDF and Hard Copy certificate Fully online courses Developed by qualified professionals Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Course Curriculum: Module 01: Introduction to ADHD Module 02: ADHD in Young and Adults Module 03: ADHD in Family Settings Module 04: ADHD in Educational Settings and Parent Training Module 05: ADHD and Attention Difficulties Module 06: Cognitive Approaches in ADHD Module 07: The Organisation of Care for ADHD Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing each ADHD Awareness - CPD Accredited 3 Courses Bundle bundle course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this ADHD Awareness - CPD Accredited 3 Courses Bundle course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 30 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The ADHD Awareness - CPD Accredited 3 Courses Bundle training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our ADHD Awareness - CPD Accredited 3 Courses Bundle training.

👩‍⚕️ Kickstart your healthcare support career with the Nursing Assistant Diploma: 8-in-1 Premium Online Courses Bundle. This bundle equips you with core skills spanning Physiotherapy, Health and Social Care, Neonatal Nursing, Paediatric First Aid, Paramedic Training, Nutrition, Communication Skills, and Midwifery and Maternity Care. Nursing assistants are in high demand across hospitals, care homes, and community health teams. Mastering these courses enhances your employability by combining clinical knowledge with compassionate care and communication. With competitive pricing and comprehensive content, this bundle offers unmatched value for those eager to enter healthcare support roles quickly and confidently. Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot — trusted by thousands training for nursing assistant roles. Description Your role as a nursing assistant requires broad healthcare knowledge and people skills. The Physiotherapy and Health and Social Care courses prepare you to assist patients with mobility and daily living activities. Specialised Neonatal Nursing and Paediatric First Aid are critical when working with vulnerable infants and children. Paramedic Training adds emergency care awareness, while Nutrition ensures you understand patients’ dietary needs. Strong Communication Skills enable you to liaise effectively with patients, families, and healthcare teams. Knowledge of Midwifery and Maternity Care supports care for mothers and newborns. This bundle is tailored for those wanting to launch or boost a career as a nursing assistant, delivering comprehensive and practical healthcare skills. FAQ Q: Is this bundle suitable for beginners? A: Yes, it provides foundational and advanced topics for aspiring nursing assistants. Q: How do these courses increase employability? A: Employers value a diverse skill set in nursing assistants — this bundle’s courses cover essential clinical and interpersonal skills. Q: Can I access all courses online? A: Absolutely. Flexible online learning with lifetime access. Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot — start your nursing assistant career now!

Courses Included: Beauty, Make Up, Skincare, Communication Skills, Stress Management, Personal Hygiene, First Aid, Fire Safety 🌟 Overview Enter the booming world of beauty and personal care with the Waxing and Hair Removal: 8-in-1 Premium Online Courses Bundle — your fast track to launching or growing a career in aesthetics, cosmetics, salon therapy, and spa services. 💄 Whether you're an aspiring beautician, waxing technician, makeup artist, or looking to open your own beauty business, this training bundle delivers high-impact career value. Employers and clients alike value professionals with expertise in waxing, skincare, makeup, communication, hygiene, first aid, and fire safety. With keywords built for the job market — this course makes you more hireable, confident, and industry-ready. 💬 And yes — Compete High is rated 4.8 on Reviews.io and 4.3 on Trustpilot. 📝 Description Beauty isn’t just an industry — it’s a multi-billion-pound global movement. From salons and spas to freelance beauty therapy, clients expect skilled professionals trained in hair removal, personal hygiene, facial care, and client communication. This 8-in-1 course covers all the must-have skills for: Salon professionals Freelance waxing specialists Spa technicians Beauty influencers Mobile therapists It’s ideal for those looking to: Upskill in the latest beauty protocols Understand hygiene and safety compliance Create a standout beauty CV or profile ❓ FAQ Q: Is this good for salon jobs? A: Absolutely — this bundle is relevant for roles in waxing, beauty therapy, skincare services, and more. Q: Is it beginner-friendly? A: Yes! You don't need experience. This is perfect for starters or returning professionals. Q: Is this bundle well-reviewed? A: Yes — our learners have rated us 4.8 on Reviews.io and 4.3 on Trustpilot.

Advance your plumbing career with the Commercial Plumber: 8-in-1 Premium Online Courses Bundle—perfect for professionals seeking to master Electrical Safety Management, Communication Skills, Site Management, Puwer, Riddor, Operations Management, Logistics and Transportation, and Problem Solving. This bundle is highly relevant for the construction, plumbing, and facilities management sectors, where safety, operations, and communication skills are vital. Time is running out to gain the qualifications that set you apart in the commercial plumbing field. Get ahead with this value-packed bundle and become a top candidate for sought-after jobs. Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot, reinforcing its reputation for quality training. Description The Commercial Plumber bundle combines technical expertise with leadership and operational knowledge. Learn to handle Electrical Safety Management alongside plumbing duties, ensuring you comply with critical safety protocols. Hone your Communication Skills to liaise effectively across teams and clients, while Site Management expertise helps you oversee commercial projects successfully. Stay compliant with Puwer and Riddor standards and boost your efficiency with Operations Management insights. Master the logistics of moving materials and managing schedules through Logistics and Transportation, and sharpen your adaptability with strong Problem Solving techniques. This bundle equips you with a powerful combination of skills to thrive in demanding commercial plumbing environments. FAQ Q: Who benefits most from this bundle? A: Commercial plumbers, site supervisors, and facilities managers aiming to enhance their expertise. Q: Will I get certificates after completing the courses? A: Yes, certificates are provided for each course completed. Q: Why is Electrical Safety Management important? A: It ensures you maintain safety standards when working near electrical installations, a crucial aspect of commercial plumbing. Q: How does Operations Management help in commercial plumbing? A: It helps you oversee project workflows and resource allocation efficiently.

🌟 Elevate Your Customer Service to Extraordinary Heights! 🌟   Are you ready to revolutionize the way you interact with your customers? Welcome to the 'Customer Service Masterclass - An Unforgettable Support Experience' - the ultimate online course designed to transform your customer service from ordinary to extraordinary!   🚀 Why Choose Our Masterclass?   ✨ Create Unforgettable Experiences: Learn the art of crafting memorable interactions that leave a lasting impression on your customers. From first contact to issue resolution, discover the secrets to building meaningful connections.   ✅ Master Proactive Problem-Solving: Anticipate your customers' needs before they even realize it! Uncover proven strategies to address concerns efficiently and effectively, turning potential problems into opportunities to showcase your stellar service.   🌐 Navigate the Digital Landscape with Ease: In today's digital age, customer service goes beyond face-to-face interactions. Gain insights into managing online inquiries, social media interactions, and virtual support channels with finesse.   🔥 Boost Customer Satisfaction and Loyalty: Happy customers are loyal customers. Uncover the techniques that will not only meet but exceed customer expectations, fostering loyalty that lasts a lifetime.   📈 Measure and Improve: Dive into the world of analytics and feedback to continuously enhance your service. Discover how to turn data into actionable insights, driving ongoing improvements for an ever-evolving customer experience.   🎓 What You'll Learn: The Psychology of Customer Satisfaction Effective Communication Strategies Handling Challenging Situations with Grace Implementing Proactive Customer Service Harnessing Technology for Seamless Support Building a Customer-Centric Culture within Your Team   🎁 Exclusive Bonuses: Enroll now and receive: 📚 Comprehensive Course Materials 🗣️ Access to a Thriving Community of Like-Minded Professionals 📈 Practical Tools and Templates for Immediate Implementation   👩‍💻 Who Should Enroll: Customer Service Representatives Support Team Leaders Entrepreneurs and Small Business Owners Anyone Passionate about Delivering Exceptional Service   💡 Ready to Stand Out in a Crowded Marketplace? Don't miss out on the chance to take your customer service to new heights. Join the 'Customer Service Masterclass' and unlock the key to creating an unforgettable support experience for your customers. Enroll now and let excellence become your standard!   🚀 Transform today, thrive tomorrow! 🚀   Course Curriculum

This Physiotherapy Mini Bundle offers a measured approach to care, movement and communication. Covering essential theory in physiotherapy, sports coaching, and child nutrition—with a strong side of health and social care—it’s designed for those looking to understand the frameworks behind physical and emotional wellbeing. With counselling strategies and structured modules, this course makes it easier to support others with clarity, empathy, and informed care. If your interest lies in health support or coaching roles, this is a tidy place to begin—no gym mats required. Learning Outcomes: Understand foundational physiotherapy knowledge and body movement principles. Learn coaching methods applicable in fitness and care settings. Explore counselling techniques relevant to emotional health support. Recognise key child nutrition topics and developmental guidelines. Gain awareness of healthcare responsibilities and social care roles. Identify how movement and communication support physical wellbeing. Who is this Course For: Individuals exploring physiotherapy theory and structured care. Health staff involved in physical support and wellbeing services. Fitness coaches linking movement to broader care needs. New learners in social care or health support environments. Parents and carers studying nutrition and emotional support. Staff working across wellness, movement, or health roles. School support workers dealing with children’s physical needs. Learners interested in holistic health and communication. Career Path: Physiotherapy Assistant – £23,000/year Sports Coach (Health Focus) – £25,500/year Child Nutrition Support Worker – £22,500/year Health and Social Care Assistant – £24,000/year Wellbeing and Movement Facilitator – £26,000/year Counselling Support Officer – £25,000/year

The Psychology Mini Bundle explores the human mind from multiple angles, with modules in general psychology, brain disorders, and mental health. Designed with an insightful flow, this course bundle also guides learners through the principles of cognitive behavioural therapy (CBT) and effective negotiation—because communication matters just as much as cognition. This bundle is ideal for anyone curious about the intricacies of thought, emotion, and interpersonal influence. Whether you're keen on understanding behavioural patterns or wish to support mental wellness professionally, this bundle helps set the intellectual foundation needed to explore deeper perspectives. Learning Outcomes: Understand core psychological theories and human behaviour patterns. Recognise key symptoms of various brain disorders and dysfunctions. Explore strategies to support positive mental health awareness. Learn essential CBT frameworks for behavioural understanding. Develop negotiation approaches grounded in psychology and empathy. Apply psychological knowledge across diverse communication settings. Who is this Course For: Those interested in human behaviour and emotional patterns. Individuals considering a role in mental wellness sectors. Professionals wanting communication grounded in psychology. Students pursuing further study in psychological sciences. Caregivers looking to understand mental health challenges. Support workers aiming to build informed relationships. Managers needing emotional insight for team interactions. Anyone intrigued by how thoughts shape our actions. Career Path: Mental Health Support Worker – £24,000/year Psychological Wellbeing Practitioner – £27,000/year CBT Assistant – £26,000/year Behavioural Coach – £30,000/year Health and Social Care Assistant – £23,000/year Care Coordinator – £28,000/year