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Are you wondering how assertiveness and confidence can help in your career? Then know more through this course then gain self-esteem and assertiveness skills for your career advancement. Description: Anyone who wants to become successful needs to become confident and assertive. This course is designed to help you with that. You will learn the meaning of self-confidence and the important styles of communication. You will know the types of negative thinking and how to overcome these. Then know the importance of body language and learn how to set goals. You will also learn what practice setting SMART goals are and how to utilise it for your benefit. In this course you will learn the necessary skills, knowledge and information about Self Esteem and Assertiveness Skills to become successful.  Who is the course for? Professionals who are having a hard time gaining self-confidence People who have an interest in knowing about self-esteem and assertiveness. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Self Esteem and Assertiveness Skills Course is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Entrepreneur Executive Director Manager Top Executive. Self Esteem and Assertiveness Skills Course Module One - Getting Started 01:00:00 Module Two - What Does Self-Confidence Mean To You 01:00:00 Module Three - Obstacles to Our Goals 01:00:00 Module Four - Communication Skills 01:00:00 Module Five - The Importance of Goal Setting 01:00:00 Module Six - Feeling the Part 01:00:00 Module Seven - Looking the Part 01:00:00 Module Eight - Sounding the Part 01:00:00 Module Nine - Powerful Presentations 00:30:00 Module Ten - Coping Techniques 01:00:00 Module Eleven - Dealing with Difficult Behavior 00:30:00 Module Twelve - Wrapping Up 00:15:00 Activities Self Esteem and Assertiveness Skills Course- Activities 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Self Esteem and Assertiveness Skills Course 00:20:00 Final Exam Final Exam- Self Esteem and Assertiveness Skills Course 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course overview Learn the skills you need to establish a career as an HVAC technician from the online Online Heating, Ventilation & Air Conditioning (HVAC) Technician course. This course will teach you all the basic techniques of installation and maintenance of HVAC equipment and get you ready to take your first step to be an HVAC technician. The small and understandable lessons of the Online Heating, Ventilation & Air Conditioning (HVAC) Technician course will help you to grasp any difficult procedure easily. You will learn how to install HVAC equipment from the course. This Online Heating, Ventilation & Air Conditioning (HVAC) Technician course will also teach you how you can maintain your equipment and machines and make your life smoother. You will get the theoretical knowledge to fix your ventilation and air conditioning devices, understand their functions and repair them. Course Preview Learning outcomes Learn about the steps of HVAC installation Understand the fundamentals of heating and ventilation system Be able to perform the basic maintenance of the HVAC system Learn about the air conditioning system and its functions Be able to fix the problems in piping, duct and compressors Familiarize with safety procedures of HVAC system Understand the legal obligations and regulations for maintenance of HVAC system Who Is This Course For? Anyone interested in learning HVAC techniques most efficiently can take this Online Heating, Ventilation & Air Conditioning (HVAC) Technician course. The skills gained from this training will provide excellent opportunities for career advancement.  Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over. Good understanding of English language, numeracy and ICT skills are required to take this course. Why Choose Us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos and materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; United Kingdom & internationally recognized accredited qualification; Access to course content on mobile, tablet and desktop from anywhere, anytime; Substantial career advancement opportunities; 24/7 student support via email. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path The Online Heating, Ventilation & Air Conditioning (HVAC) Technician course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Electricians Engineers Fabricators HVAC Technicians HVAC Installers HVAC Mechanics HVAC Installation Helpers Maintenance Technicians Residential Managers Online Heating, Ventilation & Air Conditioning (HVAC) Technician Module 01: Introduction to Heating, Ventilation & Air Conditioning (HVAC) 00:15:00 Module 02: Heating Fundamentals and Psychrometrics 00:35:00 Module 03: HVAC Systems 00:17:00 Module 04: Heating and Ventilation 00:24:00 Module 05: Air Conditioning Systems for HVAC Technicians 00:24:00 Module 06: Compressors, Water Chillers, and Fans 00:27:00 Module 07: Piping for HVAC Technician 00:22:00 Module 08: Duct System in HVAC 00:30:00 Module 09: Refrigeration and Refrigerants 00:22:00 Module 10: Special Applications 00:26:00 Module 11: HVAC System Selection 00:20:00 Module 12: Safety in the HVAC Industry 00:29:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction Introduction to the course 00:04:00 Basic Settings Exposure fundamentals, the 'Exposure Triangle' 00:07:00 The basics of Shutter Speed 00:03:00 The ISO setting, what is it and just what is if for? 00:07:00 Using Exposure Compensation to brighten or darken your subject. 00:07:00 Slightly More Advanced Features & Setting Understand and use Depth of Field. It's time to get creative! 00:06:00 Aperture vs Shutter Speed Priority, which should you use? 00:08:00 Exposure metering modes explained 00:09:00 What's the difference between full Auto and the 'P' mode and which is better? 00:05:00 Advanced Exposure Techniques Manual Exposure Mode is easy and useful- don't be scared of it! 00:08:00 Manual and Auto ISO - Introducing a third exposure mode! 00:09:00 How using histograms can help you to take better photos 00:07:00 Exposure bracketing, difficult lighting scenarios and HDR 00:12:00 Creativity And Real World Scenarios Creative use of shutter speed Pt 1 - The Cyclist 00:04:00 Creative use of shutter speed Pt 2 - Running water 00:02:00 Camera and lens settings for portraits 00:11:00 Church interiors - What are the best exposure settings to use? 00:08:00 Landscape Photography Introduction to Landscape Photography 00:04:00 Landscape Photography Camera Settings 00:08:00 Introduction to full, fader and graduated Neutral Density filters 00:05:00 Landscape Walkthrough Part I, with settings and explanations 00:11:00 Landscape Walkthrough Part II, with settings and explanations 00:11:00 Landscape Walkthrough Part II, with settings and explanations 00:11:00 Image Quality RAW vs JPG image formats, which one should you use? 00:10:00 Understand White Balance, and get better colours in your images 00:09:00 Using Flash Basic camera settings for flash photography 00:06:00 Flash maximum sync speed and High Speed Sync 00:07:00 Brighten up your portraits with a little 'Fill Flash' 00:11:00 Assessment Assessment - Photography 00:10:00 Conclusion Course wrap-up 00:01:00 Certificate of Achievement Certificate of Achievement 00:00:00

Have you ever felt powerless in the face of anger? If so, this practical and highly informative course is for you – learn how to take back control… Accredited CPD: 6 hours Distressing, inappropriate and often violent expressions of anger, frustration and rage are on the increase in all areas of public and private life causing mental ill-health, stress, misery and sometimes even physical injury and death – but it doesn’t have to be this way. Learning how to manage anger effectively is key to maintaining a positive mindset and healthy relationships… Having done several courses over the years on handling aggression, I was surprised at how much I could learn from this online anger management courseREGISTERED CARE MANAGER Why take this course The best way to help yourself and others is to understand the causes, triggers and behaviour patterns of anger, and learn the effective techniques for diffusing and coping with aggressive situations. Leading expert Joe Griffin’s online anger management course gives you all of the valuable techniques and the information you need. It covers: anger and health; anger at work; anger in school; road rage; anger and personal safety; anger in relationships; aggressive public out-bursts of rage and much more. It also contains essential information – that will help to keep you safe – if you deal with the general public or work with people suffering from anger disorders. This excellent, well-structured online Anger Management course brings much of what I’m learning into context through practical examples and case histories. Useful in my personal life as well as my working relationshipsLISE BRATTON, EDITOR/ DESIGNER What will you learn Enhanced personal safety in potentially dangerous situations A new ‘toolbox’ of effective anger management strategies for calming down and dealing with angry people Greater understanding about the relationship between anger and emotional and physical health Insight into what triggers your own anger – and how to control it Better communication and conflict resolution skills The Five Myths about anger – that everyone needs to know Information about the effects of anger on our minds and bodies Ways to diffuse potentially violent situations Three invaluable techniques for disarming criticism Why people react aggressively without thinking of the consequences The difference between healthy and destructive anger Understanding road-rage – and how to reduce it The importance of helping children to manage their anger better A better understanding of why anger and aggression are on the increase Ways to inoculate yourself against stress build-up How to deal with passive aggression What makes a ‘rage-aholic’ – why getting angry can become addictive Using non-verbal signals to diffuse situations Improved treatment strategies for helping patients and clients master their uncontrolled anger Course notes Accredited CPD certificate, that also counts towards the Human Givens Diploma and much more… Counts towards a Diploma By taking this course, you could be on your way to completing Part 1 of the Human Givens Diploma – a flexible, part-time psychotherapy course which will deepen your psychological knowledge and increase your ability to help people effectively and quickly. Learn more > Course Programme Part 1Why anger and aggression are on the increase Part 2How to effectively control your own anger Part 3Coping effectively with other people's anger Part 4The aggression inhibition reflex Who is this course suitable for? If you deal professionally with members of the public in difficult, stressful circumstances, this course – presented without jargon – is for you If you counsel or treat angry people, this training is for you If anger is affecting you personally – or you would simply like to deepen your understanding of anger and its effects – this course will be of benefit to you too What's included? 13 Videos 21 Quizzes PDF Course notes Life-long access CPD Certificate Course format The Effective Anger Management online training course is split into 4 modules, each of which are broken down further into different sections containing filmed lectures given in English by the tutor, Joe Griffin. Each film clip is followed by a short series of multiple choice questions. These are designed to help you think about and absorb the course content and to check that you have understood the main points of that section before proceeding to the next. There are also course notes for you to download, plus additional reading information and helpful links. The online course comes with life-long access so you can take as long as you like to work your way through the course and can view it as many times as you like. Once you have completed the online training course, you will receive an accredited CPD certificate, which counts towards Part 1 of the Human Givens Diploma. This course has been independently assessed by the internationally recognised CPD Standards Office for 6 hours of CPD training. Meet your tutor Joe Griffin Joe Griffin is a psychologist with many years’ experience both in psychotherapeutic practice and in training psychotherapists. Read more

The world of work is changing — and professionals with Equality, Diversity & Inclusion (EDI) training are leading the charge. This 8-in-1 bundle gives you everything employers are asking for in today’s human-focused, ethical workplaces. Courses included: Counselling Learning Disabilities Occupational Therapy Difficult Workplace Conversations Team Leader Self Organisation Autism Brain Disorders If you’re working in healthcare, social care, education, public service, HR, or leadership — this bundle is your path to becoming instantly more hireable. ⚠️ FOMO alert: Hiring managers value EDI-trained professionals more than ever. 💡 Value alert: Get all 8 certifications in one low-cost, high-impact package. ✅ Reputation alert: Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot. 📝 Description Whether you’re already in a people-facing role or looking to enter one, this bundle equips you with the most sought-after EDI skills. Start with counselling — a core trait in HR, teaching, nursing, and public service. Counselling training shows emotional intelligence, empathy, and readiness to support others. Learning disabilities is a crucial skill for educators, support workers, and mental health professionals. Knowledge of learning disabilities improves communication and inclusion outcomes — employers notice this immediately. Similarly, occupational therapy understanding is invaluable. From hospital to community work, occupational therapy training increases employability in roles that require mobility, daily living support, or rehab knowledge. Dealing with difficult workplace conversations is no longer optional. Leadership today means handling complexity. Professionals trained in difficult workplace conversations are indispensable to teams. Team leader traits are in demand everywhere — healthcare, NGOs, local government, schools. Training in team leader principles shows employers that you’re ready for more responsibility. Self organisation is what turns knowledge into impact. Being trained in self organisation ensures you’re productive, reliable, and independent — all green flags for recruiters. More awareness of autism is now expected in many roles. Whether you're teaching, managing, or caring, knowledge of autism makes you more inclusive, adaptable, and considerate. Finally, brain disorders knowledge is becoming a sought-after skill, especially in aged care, education, and therapy. Training in brain disorders reflects a deeper understanding of cognitive challenges — something every workplace can benefit from. With counselling, learning disabilities, occupational therapy, difficult workplace conversations, team leader, self organisation, autism, and brain disorders under your belt, your employability skyrockets. ❓FAQ Q: What industries does this bundle support? A: Healthcare, social work, therapy, teaching, HR, leadership, and more. Q: Do I need to be in a people-facing role? A: No, but if you want to move into one — or upskill within one — this bundle is your best start. Q: Are these certifications respected? A: Yes. Courses like autism, brain disorders, counselling, and team leader training are recognised across professional sectors.

The goal of this course is to share posing ideas for individual or family portraits.

This course aims to explain how to get the best picture quality using off-camera flash.

You will hardly find a company or business who doesn't use Microsoft Excel. It is one of the most popular spreadsheet tools that is used to store, organize and analyse data. You can also manipulate the data to create useful visuals to understand trends and calculations. Having a professional Microsoft Excel degree can become an asset for you. Whether you are planning to start your career or want a promotion, our Microsoft Excel 2010 Intermediate Level will help you greatly. Please note that this course is for intermediate level. If you haven't completed the beginners course, then it will be a bit difficult for you to cope up with the intermediate features. But, if you are a quick learner and can adapt with changes, then you can enrol to this course without any doubt and master Microsoft Excel easily. It will help you to stand out in the crowd with your advanced MS Excel skills to that you can stay ahead in the workplace. Course Highlights Microsoft Excel 2010 Intermediate Level is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Microsoft Excel 2010 Intermediate Level into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 10 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Microsoft Excel 2010 Intermediate Level Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Microsoft Excel 2010 Intermediate Level is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Microsoft Excel 2010 Intermediate Level is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Microsoft Excel 2010 Intermediate Level Module One - Getting Started 00:30:00 Module Two - Working with Permissions and Options 01:00:00 Module Three - Sharing Workbooks 00:30:00 Module Four - Performing Advanced Formula and Function Tasks 01:00:00 Module Five - Working with Array Formulas 01:00:00 Module Six - Working with Functions 01:00:00 Module Seven - Working with Macros 01:00:00 Module Eight - Working with Forms 01:00:00 Module Nine - Applying Advanced Chart Features 01:00:00 Module Ten - Working with PivotTables and PivotCharts 01:00:00 Module Eleven - Using the Automated Analysis Tools Add -In 00:30:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities-Microsoft Excel 2010 Intermediate Level 00:00:00 Mock Exam Mock Exam- Microsoft Excel 2010 Intermediate level 00:20:00 Final Exam Final Exam- Microsoft Excel 2010 Intermediate level 00:20:00

Scholarships can be difficult to get to grips with if you have never had experience of it before, so it is essential that you fully comprehend the process and concept before beginning to apply. Financing is important for college students these days so you owe it to yourself to do the best you can regarding your application. It is your future after all! In this course, you will learn how to become a successful scholarship winner. This course is structured for you to get all the necessary tools to succeed in the scholarship process. You will be provided with step-by-step strategies that will equip you to handle any scholarship application. The course gives hands-on learning with action steps for you to complete. So, don't get stuck in student loan debt. Instead, enrol in this course and be a SCHOLARSHIP Course Highlights How to Get Education Scholarships is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed How to Get Education Scholarships into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 10 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose How to Get Education Scholarships Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? How to Get Education Scholarships is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our How to Get Education Scholarships is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Introduction 01:00:00 How To Online Search To Access To A Fast And Free College Recruiting Scholarship 01:00:00 The Search Engine And The Scholarship: An Unhealthy Relationship 01:00:00 Getting The Best Financial Assistance Through College Scholarship Search Engine 01:00:00 Parents Guide To College Financial Aid 01:00:00 Paying For Your Child's College Finances- Guide For Parents On Student Loan, Scholarship, And Grant 01:00:00 Free College Money From Scholarship And Grants 00:30:00 The Questions To Ask About Grants And Scholarships 00:30:00 College Scholarship For Students With Interests In Music 01:00:00 The 4 W's In Looking For The Right College Cheerleading Scholarship 01:00:00 Financing Your Education: Coping With Financial Strain 00:30:00 How To Write The Ultimate Grant Proposal 01:00:00 Managing Scholarship Requirements And Your Health 00:30:00 Guide For Your Scholarships And Nationality 01:00:00 Scholarships, Grants and Your Family 00:30:00 Mock Exam Mock Exam- How to Get Education Scholarships 00:20:00 Final Exam Final Exam- How to Get Education Scholarships 00:20:00

Learn the ways of an Office Admin and Customer Service provider Customers are always important for any business which is why Customer Service is essential. Not only the customers, but the Administrative side of a company is also essential for a company to run smoothly. If you are interested in Office Administration and Customer Service then this course will be beneficial to you. Office administration involves a set of day to day activities related to financial planning, maintaining personnel records, processing of payroll, record keeping, maintaining files, billing, distribution of data, logistics are part of office administration. It involves the main task of ensuring that resources are available for smooth functioning like coordinating repairs of office equipment required for work. While customer service will make sure all the Customers are taken care of with all their queries. During this course you will about both on how to be a capable and efficient Office Admin and an engaging Customer Service provider. This course gives you the benefit of both profession and you be able learn and kickstart your career in Office Administration or Customer Service. Course Highlights Diploma in Office Admin and Customer Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Diploma in Office Admin and Customer Service into 97 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 3 days, 18 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Diploma in Office Admin and Customer Service Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Diploma in Office Admin and Customer Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Diploma in Office Admin and Customer Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Admin Support Module One - Getting Started FREE 00:30:00 Module Two - Getting Organized (I) FREE 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started FREE 01:00:00 Module Two - Why Your Office Needs Administrative Procedures FREE 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 01:00:00 Organisational Skills Module One - Getting Started FREE 00:30:00 Module Two - Remove the Clutter FREE 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Skills Developing Diploma- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Word Module One - Getting Started FREE 00:30:00 Module Two - Opening Word FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started FREE 00:30:00 Module Two - Opening PowerPoint FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started FREE 00:30:00 Module Two - Opening Excel FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Diploma in Office Admin and Customer Service 00:30:00 Final Exam Final Exam- Diploma in Office Admin and Customer Service 00:30:00