4517 Courses delivered On Demand

Develop & certify your coaching and mentoring skills  The most comprehensive, concise and impactful 6 weeks online course available. Fully accredited. Start immediately. Duration: 6 weeks starting immediately  Who is this course for? All levels of seniority Language: English Effort: 5 hours of self-paced online learning Award: 4 CPD Credits & CMI Certificate of Recognition  Accreditors: CMI, FMLM, CPD Certification Service Content format: Videos with optional reading  Assessment Method: Multiple choice, instant result. Retake if required. In total there are 8 video courses to watch. This includes 2 CPD accredited courses that require you to complete a multiple choice assessment to confirm your understanding of the topic. A pass mark of 70% is required and this can be re-taken as many times as required. Optional reading and audio book resources are provided to enable you to explore a topic deeper if required. The content of the course is of the highest global standard and has been created by MIT Sloan Management Review. Our learning platform, called Skillsoft Percipio, provides a stunning learning experience. Key learning areas: Managing stress Managing difficult professional relationships Building confidence, self-belief and assertiveness Shared goals & teaming Being a good coach Increasing engagement Creating a vision Delegating Developing women leaders Helping others to grow Motivating others On completion of this course, you will receive: A certificate stating 4 CPD Credits- Awarded by the CPD Certification Service A Certificate of Recognition from the prestigious Chartered Management Institute (CMI) Chartered Management Institute Affiliate membership for 1 year A digital badge to share on LinkedIn and add to your resume Your official CPD Certificate  Your official CMI Certificate You will also be awarded the following additional benefits: Chartered Management Institute alumni network access for 1 year Access to Chartered Management Institute networking and learning events for 1 year World leading content supported by cutting edge technology. Made for healthcare professionals.    Did you know this course can be covered by the NHS study budget? The study budget covers: Courses and education activities to support you achieving the curriculum Courses to help you prepare for postgraduate exams Discretionary courses that add value to you individually and support the wider system To access the study budget you should discuss this with your educational supervisor or line manager. To help you with this process, view our example study budget application letter here. 

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift - Enrol Line management Diploma package Now Whether you are a beginner or an experienced professional, this line management course will equip you with the necessary skills and knowledge to excel in your role. You will learn about the fundamental principles of line management and how to apply them in your role. Line management covers topics such as coaching and mentoring, talent management, communication skills, performance appraisal management, stress management, time management, and conflict resolution. Additionally, you will learn about the employment law and regulations that apply to line managers. Along with this Line Management course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. Courses are included in this Line Management Bundle? Course 1: Line Management Course 2: People Management Skills Level 3 Course 3: Level 3- Project Management Course 4: UK Employment Law and Employee Rights Diploma Course 5: Leadership & Management Diploma Course 6: Motivation Skills Course 7: Performance Management Course 8: Equality and Diversity Course 9: Youth Work & Leadership Course 10: Risk Management Level 7 Course 11: Time Management Key features of this Line management Diploma course: This Line management Diploma bundle is CPD QS Accredited Learn from anywhere in the world Entirely online Lifetime access to all Line management bundle courses So, enrol now in this Line Management to advance your career! Line Management Bundle Course Curriculum of Line Management Course 1: Line Management Introduction to Line Management Coaching and Mentoring Supervising, Motivating and Counselling Talent Management Effective Communication Skills Performance Appraisal Management Stress Management Prioritising and Time Management Employee Relations Handling Conflict Employment Law for Line Managers How will I get my Line management Training Certificate? After successfully completing the Line Management course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. So, enrol now in this Line Management to advance your career! CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Line management Diploma bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this Line management Diploma course. Students can take this Line management course to gather professional knowledge besides their study or for the future. Requirements Line Management Training This Line Management course has been designed to be fully compatible with tablets and smartphones. Career path Upon completing this Line Management bundle, you will be equipped with the skills and knowledge required for various management roles across various industries. Some of the career paths available include: Team leader - £25,000 - £40,000 per year Project manager - £30,000 - £60,000 per year Human resources manager - £35,000 - £65,000 year Operations manager - £40,000 - £70,000 year Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Line Management) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

QLS Endorsed Diploma! Free 3 QLS Certificate + Free 5 CPD Course & Assessments> 550 CPD Points > Lifetime Access

***24 Hour Limited Time Flash Sale*** Quality Management, Quality Tools & Project Management Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Do you feel frustrated by inefficiencies in your workplace? A recent study by the Chartered Institute of Procurement & Supply found that 42% of UK businesses lack strong process management, leading to wasted time and resources. Could improving quality management practices be the key to unlocking greater efficiency and profitability for your organisation? This course bundle equips you with the knowledge and tools to make that vision a reality. Are you ready to transform your career and become a valuable asset in today's competitive marketplace? Our Quality Management, Quality Tools & Project Management bundle combines the power of quality management principles, strategic planning, and industry-leading tools like Lean Six Sigma. You'll gain a thorough understanding of the ISO 9001 quality management system (QMS) framework, allowing you to implement best practices for continuous improvement. Master essential quality tools and methods to identify and eliminate inefficiencies in your processes. Develop your project management, material management, and facilities management skills, all essential aspects of delivering high-quality products and services. Key Features of the Quality Management, Quality Tools & Project Management Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Quality Management, Quality Tools & Strategic Management bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Quality Management and Strategic Training - ISO 9001 QLS Course 02: Quality Tools and Methods Management QLS Course 03: Project Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: ISO 9001:2015 QMS Clauses AwarenessCourse 02: Advance Lean Six Sigma Black Belt CourseCourse 03: Process Improvement: How to Reduce WasteCourse 04: Material ManagementCourse 05: Facilities Management Diploma In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV WritingCourse 02: Job Search SkillsCourse 03: Self Esteem & Confidence BuildingCourse 04: Professional Diploma in Stress ManagementCourse 05: Complete Communication Skills Master Class Convenient Online Learning: Our Quality Management, Quality Tools & Project Management courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of Quality Management, Quality Tools & Project Management Gain an in-depth understanding of quality management systems, including ISO 9001. Acquire project management skills and learn to align them with quality goals. Understand the use of quality tools and methods for effective management. Get familiar with Lean Six Sigma methodology, its advanced techniques, and its benefits. Learn about process improvement and ways to reduce waste in production. Gain knowledge about effective material management and facility management. Understand the clauses and requirements of ISO 9001:2015 and their application in quality management. Enrol today and empower yourself to become a champion of quality and efficiency within your organisation. Why Choose Us? Get 3 Free QLS Endorsed Certificate upon completion of Quality Management, Quality Tools & Project Management Get a free student ID card with Quality Management, Quality Tools & Project Management Training program (£10 postal charge will be applicable for international delivery) The Quality Management, Quality Tools & Project Management is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Quality Management, Quality Tools & Project Management course materials The Quality Management, Quality Tools & Project Management comes with 24/7 tutor support Take a step toward a brighter future! *** Course Curriculum *** QLS Course 01: Diploma in Quality Management at QLS Level 4 Module 01: Introduction To Quality Management Module 02: Total Quality Management Module 03: Quality Measurement And Improvement Module 04: Quality Control Module 05: Understanding Customer Expectations And Needs Module 06: Six Sigma Module 07: Supply Chain Management Module 08: Quality Audits QLS Course 02: Quality Tools and Methods Management Introduction. The 7 Basic Quality Tools. The Problem Solving Process. Problem Solving Methods. The Preventive Tools. Conclusion. QLS Course 03: Project Management Module 01:Introduction to Project Management Module 02: PMBOK and PMI Module 03: Global Project Management Module 04: Project Life Cycle Module 05: Time Management Module 06: Quality Management Module 07: Effective Planning & Scheduling Module 08: Human Resource Management Module 09: Performance Management Module 10: Talent Management Module 11: Organising Meeting and Conferences Module 12: Managing Resources Module 13: Change Management Module 14: Business Resilience and Crisis Management Module 15: Conflict Management Module 16: Stress Management Module 17: Communication Skills Module 18: Procurement & Purchasing Management Module 19: Risk Management =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*13 = £169) CPD Hard Copy Certificate: Free ( For The First Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The 3 QLS Course: Previously it was £357) CPD 450 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Quality professionals Process improvement specialists Business leaders Procurement specialists Facility managers Requirements No prior background or expertise is required for this Quality Management, Quality Tools & Project Management bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Quality Management Officer - £35,000 - £45,000 Process Improvement Manager - £45,000 - £60,000 Lean Six Sigma Consultant - £50,000 - £70,000 Material Management Specialist - £40,000 - £55,000 Facilities Management Director - £65,000 - £85,000 Certificates Hard copy certificate Hard copy certificate - Included Advanced Diploma in Project Management at QLS Level 7 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Quality Management at QLS Level 4 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter

Surviving and Thriving with Complex PTSD is a comprehensive course that will teach you everything you need to know about this complex mental health condition. Start your journey to recovery today!

Level 4 QLS Endorsed Course | QLS Endorsed Certificate Included | 5 Career Guided Courses | CPD Accredited

At the first look, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges demanding clients pose and extend these skills to handling difficult individuals and situations throughout your daily life. In this course, you will learn how to improve the focus of your thoughts and feelings, how to deal with stress, and how to listen and empathise with others. You will find out how to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this course is the first step in a process towards forever changing how you interact with others. Course Highlights Customer Service Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Customer Service Skills Training into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Customer Service Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Customer Service Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Customer Service Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Relations & Dealing Course Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management CRM 00:30:00 Benefits of CRM 00:30:00 CRM System 00:30:00 Mock Exam Mock Exam- Customer Service Skills Training 00:20:00 Final Exam Final Exam- Customer Service Skills Training 00:20:00