28820 Courses delivered On Demand

Telephone Etiquette Certification Talking on the phone is an unavoidable aspect of working life. Regardless of your position, there is a good chance that you spend at least part of your day on the phone. Those who work in frontline positions, such as receptionists and customer service staff, may find that they spend a significant amount of time dealing with customers and clients over the phone. As a result, understanding proper phone etiquette is a vital part of any job. This course goes into detail regarding proper telephone etiquette, including an explanation as to why it is such an important skill to master. We begin by giving you the basics behind taking phone calls at work, including the tone that you should strive to use and a few tips on how to achieve it. Next, we discuss the crucial communication skills that you must master in order to always have successful telephone conversations. Without learning these communication skills, your callers may feel disrespected and may seek out similar services or products from a competitor. Finally, we discuss difficult calls. Despite you being polite, they are an unavoidable aspect of most frontline positions. Learning a few essential skills can help you diffuse such a tough situation. You Will Learn: The role that the telephone plays in the modern workplace, and why telephone etiquette is still important How to prepare your 'telephone voice', so that your callers can take you seriously, while also feeling respected The importance of an informative greeting What not to say when you are on the phone The five key aspects of active listening Benefits of Taking this Course Being more confident when you or your frontline staff answer the phone Learning how to make your customers feel welcome at your company from their first point of contact Learning the three steps involved in dealing with a difficult caller Understanding the importance of empathy Learning tips and tricks on how to make any call easier

British Values The new ascent in psychological oppressor assaults and fanatic exercises has become a wellspring of developing worry in Britain. Significantly more disturbing is the danger of radicalisation of youth by Islamic fear monger gatherings. The Department for Education emphatically recommends ingraining British qualities from the early years as a methods for checking the dangers of radicalisation. What You Will Learn: The significance of British qualities and why they are an incredible asset to battle the danger of radicalisation How British qualities assist understudies with understanding the contrast among good and bad by rehearsing them in their day by day lives The advantages and objectives of presenting British qualities in schools and how SMSC (otherworldly, good, social and social turn of events) can help support understudy advancement How majority rules system and law and order permit a harmony among opportunity and responsibility How common regard, singular freedom and resistance have a significant influence in cultivating agreement How schools can advance these qualities in down to earth, powerful ways The Benefits of Taking This Course: This course can especially profit educators and school staff who collaborate with kids consistently. You will have the chance to impart British qualities in understudies directly since the beginning By seeing each worth, you can make inventive and reasonable exercises to advance these qualities You can permit understudies sufficient opportunity while at the same time directing their endeavors to make arrangements, carry out rules and consider current issues You can put together discussions, discourse composing and exposition challenges to rouse understudies to ponder significant issues Advancing British qualities at school causes you create future residents of the country who will act with decency and resistance The advancement of British qualities propels understudies to oppose radicalisation and programming. Ingraining British qualities assists understudies with forming into develop, composed grown-ups and permits them to decidedly add to life in present day Britain.

Working With Aggressive People Certification Unfortunately, aggressive people are everywhere. Regardless of what your type of job is or your role within your organisation, there is a good chance that you are going to have to work with an aggressive individual at some point. If you are not prepared, this can create a lot of stress and anxiety, which can make work seem unbearable and it can quickly spill over into your personal life. Learning how to cope before it becomes problematic is the best way to handle what could otherwise be a potentially difficult situation. This course goes into detail about how to work well, even if one or more of your colleagues has an aggressive personality. It begins by discussing the various types of aggression that you are likely to encounter at work. Next, we review a few strategies that are successful when used with aggressive people. One of these strategies is to become more assertive in your own communication, which is covered in detail. Finally, we give you instructions on how to quickly resolve workplace issues to reduce the impact of any aggressive behaviour.   You Will Learn: The difference between hostile expressions, obstructive behaviours and direct aggression How to identify which category of aggressive behaviour you are dealing with at any given time The different ways in which passive-aggressive and overtly aggressive individuals behave at work The best strategies you can use in order to deal with aggressive behaviour The importance of assertive communication at work, especially when dealing with aggressive colleagues Benefits of Taking This Course: Working in a calmer, healthier and more positive environment Learning the importance and versatility of 'I' statements when dealing with an aggressive person at work Learning how to build up your assertive communication skills Learning the three-step conflict resolution method and how you can apply it to tense situations involving aggressive individuals Feeling less stressed while at work

Improve Your Assertiveness Certification There are four essential correspondence styles utilized in many discussions. Out of these four, just one is ideal: decisiveness. Building up your confidence is the way to having your needs and needs met, without putting the commitment on others to sort them out or being inconsiderate or excessively forceful about them. Therefore, individuals who have these abilities will in general be more joyful and manage less uneasiness all through their every day lives. While figuring out how to improve your decisiveness isn't simple, it tends to be finished. This course expounds on the methodologies and strategies you can utilize to improve your confident relational abilities. We start by acquainting you with the different correspondence styles, furnishing you with data on why decisiveness accompanies the most advantages. Then, we audit a couple of straightforward advances that you can take to bring emphaticness into your day by day discussions. Rehearsing these abilities can be overwhelming, which is the reason we separate it into a progression of straightforward errands that you can utilize effectively and unhesitatingly. At long last, we audit a progression of decisive correspondence methods. You Will Learn: The contrast between the inactive, forceful, confident and uninvolved forceful styles of correspondence The reasons for what reason being confident is significant, both at work and in your own life Instructions to focus on your own needs and needs in a discussion The significance of turning individuals and ventures down when you don't have the essential time Methodologies you can use to turn out to be more self-assured easily Advantages of Taking This Course: Encountering less pressure and uneasiness having your needs and needs met Figuring out how to gradually bring emphaticness into your correspondence style Seeing how being emphatic varies from other correspondence styles Figuring out how to utilize 'I' explanations such that benefits all gatherings engaged with a discussion Understanding what to do on the off chance that you are questionable about how to react right away

End of Life Care Certification As an individual methodologies the finish of their life, palliative or end of life care is vital. Carers endeavor to keep the patient agreeable and as agony free as could be expected, while additionally giving significant enthusiastic, mental and social help. They should build up a remarkable arrangement of abilities to offer this help to both the patient and their families. This course gives a complete outline of end of life care. The course starts by giving an overall outline of end of life care, alongside laying out the jobs and obligations of carers. The course additionally surveys the sentiments and feelings that run high during this troublesome time and reveals to you how to give the sort of help various patients need. You Will Learn:- Precisely what end of life care involves and the jobs and duties of those utilized as or serving the job of a carer. The sentiments and feelings that are capable by patients and those felt by their friends and family. The different examples of kicking the bucket and how you can offer help paying little heed to design. An outline of the withering cycle, alongside what's in store instantly before death, placing you in a superior situation to get ready friends and family. The particular sorts of help you are needed to give. What steps you should take following demise to guarantee deferential aftercare. Advantages of Taking This Course Finding out about the jobs you should fill as a finish of life carer. Acquiring understanding into the sentiments and feelings experienced by those near finish of life circumstances, including patients and their friends and family. Understanding the different examples of biting the dust and figuring out how to help patients and their friends and family all through every one. Procuring data about the perishing cycle, including how you can get ready relatives and friends and family. Acquiring significant data about the particular kinds of help carers are needed to give.

Feeling Stuck in Your Career? The Leadership: Coaching & Mentoring with Adult Safeguarding 20 in 1 Courses Bundle is Your Skill-Building Solution. This exceptional collection of 20 premium courses is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the Leadership: Coaching & Mentoring with Adult Safeguarding bundle provides an engaging learning experience, helping you learn skills across various disciplines. With Leadership: Coaching & Mentoring with Adult Safeguarding 20 in 1 Courses Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The Leadership: Coaching & Mentoring with Adult Safeguarding bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set. By enrolling in this bundle, you'll receive complimentary PDF certificates for all courses, adding value to your resume at no extra cost. Develop key skills and achieve important progress in your career and personal development. Start your journey today and experience the transformative impact of the Leadership: Coaching & Mentoring with Adult Safeguarding 20 in 1 Courses bundle on your job life and career growth! This Leadership: Coaching & Mentoring with Adult Safeguarding 20 in 1 Courses Bundle Comprises the Following CPD Accredited Courses: Course 01: Leadership and Management Training Course Course 02: Adult Safeguarding and First Aid Training Course 03: Conflict Resolution Course 04: Emotional Intelligence and Human Behaviour Course 05: Team Building Masterclass Course 06: Coaching & Mentoring Course 07: Motivating, Performance Managing and Maintaining Team Culture in a Remote Team Course 08: Problem Solving and Decision Making Course 09: Strategic Planning and Analysis for Marketing Course 10: Project Management Course Course 11: Diploma in Lean Leadership and Change Management Course 12: Financial Management Course 13: Time Management Course 14: Effective Communication Skills Diploma Course 15: Career Development Plan Fundamentals Course 16: CV Writing and Job Searching Course 17: Learn to Level Up Your Leadership Course 18: Networking Skills for Personal Success Course 19: Ace Your Presentations: Public Speaking Masterclass Course 20: Learn to Make a Fresh Start in Your Life What will make you stand out? Upon completion of this online Leadership: Coaching & Mentoring with Adult Safeguarding 20 in 1 Courses Bundle, you will gain the following: CPD QS Accredited Proficiency with this Leadership: Coaching & Mentoring with Adult Safeguarding Bundle After successfully completing the Leadership: Coaching & Mentoring with Adult Safeguarding bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Leadership: Coaching & Mentoring with Adult Safeguarding Bundle The online test with immediate results You can study and complete the Leadership: Coaching & Mentoring with Adult Safeguarding bundle at your own pace. Study for the Leadership: Coaching & Mentoring with Adult Safeguarding bundle using any internet-connected device, such as a computer, tablet, or mobile device. The Leadership: Coaching & Mentoring with Adult Safeguarding 20 in 1 Courses bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development. Advance the future of learning with the Leadership: Coaching & Mentoring with Adult Safeguarding bundle, a comprehensive, complete collection of 20 courses. Each course in the Leadership: Coaching & Mentoring with Adult Safeguarding bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience. Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the Leadership: Coaching & Mentoring with Adult Safeguarding bundle offers the flexibility and convenience to learn at your own pace. Make the Leadership: Coaching & Mentoring with Adult Safeguarding package your trusted partner in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Leadership: Coaching & Mentoring with Adult Safeguarding 20 in 1 Courses is perfect for: Expand your knowledge and skillset for a fulfilling career with the Leadership: Coaching & Mentoring with Adult Safeguarding bundle. Become a more valuable professional by earning CPD certification and mastering in-demand skills with the Leadership: Coaching & Mentoring with Adult Safeguarding bundle. Discover your passion or explore new career options with the diverse learning opportunities in the Leadership: Coaching & Mentoring with Adult Safeguarding bundle. Learn on your schedule, in the comfort of your home - the Leadership: Coaching & Mentoring with Adult Safeguarding bundle offers ultimate flexibility for busy individuals. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with the Leadership: Coaching & Mentoring with Adult Safeguarding bundle. Certificates CPD Certificates Digital certificate - Included

Feeling Stuck in Your Career? The Cloud Computing / CompTIA Cloud+ with IT Support Technician 20 Courses Bundle is Your Skill-Building Solution. This exceptional collection of 20 premium courses is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the Cloud Computing / CompTIA Cloud+ with IT Support Technician bundle provides an engaging learning experience, helping you learn skills across various disciplines. With Cloud Computing / CompTIA Cloud+ with IT Support Technician 20 Courses Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The Cloud Computing / CompTIA Cloud+ with IT Support Technician bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set. By enrolling in this bundle, you'll receive complimentary PDF certificates for all courses, adding value to your resume at no extra cost. Develop key skills and achieve important progress in your career and personal development. Start your journey today and experience the transformative impact of the Cloud Computing / CompTIA Cloud+ with IT Support Technician 20 Courses bundle on your job life and career growth! This Cloud Computing / CompTIA Cloud+ with IT Support Technician 20 Courses Bundle Comprises the Following CPD Accredited Courses: Course 01: Cloud Computing / CompTIA Cloud+ (CV0-002) Course 02: AWS Certified Cloud Practitioner Course 03: CompTIA Networking - Level 4 Course 04: CompTIA Network (N10-007) Course 05: CompTIA IT Fundamentals ITF+ (FCO-U61) Course 06: CompTIA Security+ (SY0-401) New 2020 Course 07: IT Support Technician Course 08: Network Security Level 2 Course 09: CompTIA CySA+ Cybersecurity Analyst (CS0-002) Course 10: CompTIA PenTest+ (Ethical Hacking) Course 11: Architectural Studies Course 12: Landscape Architecture Course 13: Autodesk Revit: Modeling & Rendering Course 14: Effective Communication Skills Diploma Course 15: Time Management Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass What will make you stand out? Upon completion of this online Cloud Computing / CompTIA Cloud+ with IT Support Technician 20 Courses Bundle, you will gain the following: CPD QS Accredited Proficiency with this Cloud Computing / CompTIA Cloud+ with IT Support Technician Bundle After successfully completing the Cloud Computing / CompTIA Cloud+ with IT Support Technician bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Cloud Computing / CompTIA Cloud+ with IT Support Technician Bundle The online test with immediate results You can study and complete the Cloud Computing / CompTIA Cloud+ with IT Support Technician bundle at your own pace. Study for the Cloud Computing / CompTIA Cloud+ with IT Support Technician bundle using any internet-connected device, such as a computer, tablet, or mobile device. The Cloud Computing / CompTIA Cloud+ with IT Support Technician 20 Courses bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development. Advance the future of learning with the Cloud Computing / CompTIA Cloud+ with IT Support Technician bundle, a comprehensive, complete collection of 20 courses. Each course in the Cloud Computing / CompTIA Cloud+ with IT Support Technician bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience. Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the Cloud Computing / CompTIA Cloud+ with IT Support Technician bundle offers the flexibility and convenience to learn at your own pace. Make the Cloud Computing / CompTIA Cloud+ with IT Support Technician package your trusted partner in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Cloud Computing / CompTIA Cloud+ with IT Support Technician 20 Courses is perfect for: Expand your knowledge and skillset for a fulfilling career with the Cloud Computing / CompTIA Cloud+ with IT Support Technician bundle. Become a more valuable professional by earning CPD certification and mastering in-demand skills with the Cloud Computing / CompTIA Cloud+ with IT Support Technician bundle. Discover your passion or explore new career options with the diverse learning opportunities in the Cloud Computing / CompTIA Cloud+ with IT Support Technician bundle. Learn on your schedule, in the comfort of your home - the Cloud Computing / CompTIA Cloud+ with IT Support Technician bundle offers ultimate flexibility for busy individuals. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with the Cloud Computing / CompTIA Cloud+ with IT Support Technician bundle. Certificates CPD Certificates Digital certificate - Included

Dive into the intricate world of event execution and evaluation. Cultivate operational excellence, navigate unexpected challenges, ensure safety and security, and harness the power of post-event analysis to continuously improve your event management skills. After the successful completion of the course, you will be able to learn about the following, Managing event operations, including event setup, staffing, and execution. Addressing unexpected challenges and changes during the event. Managing event safety and security. Importance of Event Evaluation. Conducting post-event evaluations. Developing recommendations for future events based on evaluation findings. Discover the intricacies of event marketing through this course, where you'll explore topics such as understanding diverse target audiences, creating powerful event branding, crafting effective marketing materials, utilizing appropriate channels, and analyzing promotional efforts. Gain insights into current marketing trends shaping the industry.   This course equips participants with hands-on expertise in executing flawless events. From managing operations and ensuring safety to addressing unforeseen challenges, participants will learn the art of post-event evaluations. The course culminates in the development of strategic recommendations, preparing graduates for diverse roles in the dynamic field of event execution and evaluation. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Executing and Evaluating Events Self-paced pre-recorded learning content on this topic. Executing and Evaluating Events Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Event Operations Manager Event Safety Coordinator Event Execution Specialist Evaluation Analyst Event Manager Operations Coordinator Safety and Security Manager Event Planning Consultant Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

The aim of the course "Overview of Financial Statements" is to equip learners with a fundamental understanding of financial statements, their structure, and the methods used to analyze them.After the successful completion of the course, you will be able to learn about the following, Understand the nature of Financial Statements. Identify the Users and role of Financial Statements and the Relationship between Constituents of Financial Statements. Understand the nature of Consolidated Financial Statements and how they differ from financial statements. Understand the Structure of Financial Statements and their analytical framework. The aim of the course "Overview of Financial Statements" is to provide learners with a comprehensive understanding of financial statements, their purpose, and their analysis. The course aims to equip learners with the knowledge to identify the users of financial statements, understand the relationships between the constituents of financial statements, and evaluate a company's financial performance using different analysis techniques. The course "Overview of Financial Statements" provides an introduction to the nature, structure, and analysis framework of financial statements. It covers the role of financial statements and their constituents, including consolidated financial statements, and their users. The course also explores the methods of analyzing financial statements, such as horizontal analysis, vertical analysis, ratio analysis, and trend analysis. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Overview of Financial Statements Self-paced pre-recorded learning content on this topic. Overview of Financial Statements Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Financial Analyst Accounting Manager Investment Banker Financial Planner Credit Analyst Auditor Chief Financial Officer (CFO) Business Analyst Investment Manager Risk Manager Tax Consultant Consultant Budget Analyst Treasury Analyst Investor Relations Manager. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

The course covers Project Closure concepts, including when to close a project and the steps involved in the process. You will learn about Project Evaluation and its types, PERT Analysis, techniques for justifying project progress, the use of S-curves, and the significance of WBS during Project Closure. This course will provide you with a thorough understanding of Project Closure concepts and techniques applicable to any project management role. The course on Project Closure covers the key concepts and techniques required to successfully close a project. It discuss the criteria for project closure, the steps involved in the closure process, and the importance of project evaluation. The course explore PERT Analysis, techniques for justifying project progress, and the use of S-curves. By the end of the course, learners will be equipped with the knowledge and skills to effectively close a project and evaluate its outcomes. Following are the main topics cover in this course; Project Closure concepts such as When to close, Steps to close a project. Project closure report and steps. Project evaluation and its types. You will also learn about PERT Analysis and techniques to justify project progress. How to utilize S-curve during Project Closure, as well as the significance of WBS for Project closure. The course on Project Closure covers the key concepts and techniques required to successfully close a project. Participants will learn about the criteria for project closure, the steps involved in the closure process, and the importance of project evaluation. The course will also cover PERT Analysis, techniques for justifying project progress, and the use of S-curves. Participants will also learn about the significance of Work Breakdown Structure (WBS) during Project Closure. By the end of the course, learners will be equipped with the knowledge and skills to effectively close a project and evaluate its outcomes. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Closing and Reviewing Projects Self-paced pre-recorded learning content on this topic. Closing and Reviewing Projects Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Project Managers Project Coordinators Project Analysts Business Analysts Team Leaders Department Managers Executives overseeing projects Consultants Engineers IT Professionals Marketing Managers Human Resources Managers Financial Analysts Operations Managers Supply Chain Managers Product Managers. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.