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3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

A Born at the Right Time e-learning course Rooted in lived experience. Informed by research. Designed for action. Born at the Right Time's passion for changing the landscape for people with disabilities includes being determined to change the reality of parent carer trauma, how it impacts parent carers, practitioners and services. With that in mind, this short 1-hour e-learning awareness course is especially for teams and organisations determined to understand Parent Carer trauma as part of their trauma informed services to disabled children and their families. What’s this course about? Parent carers of disabled children and young people are often navigating not just the complexities of care—but the cumulative trauma of doing so in overstretched systems built on passionate and often under-resourced practitioners. It is about having a shared language to understand more fully the seen and unseen factors at play. This evidence-informed, lived-experience-led course helps professionals in SEN, health, and social care recognise and respond to the trauma parent carers experience—improving outcomes, communication, and collaboration. Its is available for group bookings of over 20 delegates. 👥 Who is this course for? SENCOs, teachers, and education staff Health professionals and therapists Social workers and family support teams Early help, keyworkers, and voluntary sector staff Anyone working with families of disabled children and young people If you engage with or impact families in your role, this course is for you. What you’ll learn By the end of the course, you will be able to: Define Parent Carer Trauma (PCT) Understand the impact of trauma on families, professionals, and services Define Systems Generated Trauma (SGT) Start to build safe, compassionate, and effective communication with families Develop a personal action plan to support trauma-responsive practice 💡 Why it matters When trauma goes unrecognised, it shows up as: Misunderstanding and mistrust Escalated needs and complaints Avoidable conflict between families and professionals Burnout and frustration for everyone involved This course helps organisations to take steps in changing that story and create a different kind of culture. Teams will leave with a shared language, clearer understanding , and practical tools to reduce harm, build trust, and support better experiences. 🧭 What’s included ✅ 3 interactive modules (approx. 1 hour total) ✅ Videos, lived experience stories, and real-world scenarios ✅ Reflective questions ✅ Certificate of completion ✅ Access to further resources Enrol now and take the next step in empathic practice Become a safer, more compassionate, and more effective organisation. 📅 Available now · 💻 100% online · 🧾 Certificate of attendance provided Group bookings, multi-user licenses, and in-house facilitation options available.

Become a qualified Life Coach and Mindfulness practitioner with our comprehensive diploma. Learn about coaching principles, effective communication, and ethical considerations. Develop practical skills for leadership and coaching while practising mindfulness for personal growth. Enjoy guided meditations and earn a CPD certificate.

Give a compliment to your career and take it to the next level. This Applied Behaviour Analysis (ABA) bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Applied Behaviour Analysis (ABA) bundle will help you stay ahead of the pack. Throughout the Applied Behaviour Analysis (ABA) programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Applied Behaviour Analysis (ABA) course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Applied Behaviour Analysis (ABA) Bundle Consists of the following Premium courses: Level 2 Microsoft Office Essentials Microsoft Teams Leadership & Management Diploma Working from Home Essentials Mental Health and Working from Home Online Meeting Management Effective Communication Skills Time Management Report Writing Emotional Intelligence and Human Behaviour Curriculum Module 1: Introduction to ABA Module 2: ABA Component Breakdown Module 3: Rules when Applying ABA Module 4: Foundation Techniques of ABA Module 5: ABA for Motor Skills Module 6: ABA for Language Skills Module 7: ABA for Cognitive Skills Module 8: ABA for Visuospatial Skills Module 9: Generalization in ABA Theory How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 45 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this bundle. It is available to all students, of all academic backgrounds. Requirements This course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Emotional Intelligence and Human Behaviour) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Do you find yourself struggling with basic grammar or punctuation when writing a letter? Solve that right now by enrolling with us. The Improve English Spelling, Punctuation, Grammar and Pronunciation course is an easy-to-understand set of online modules that uses advanced techniques to teach you to understand and appreciate English grammar fully. You will be quickly taught how to place punctuation and set up paragraphs, alongside the trickier aspects of similar-sounding words and more advanced methods of writing the perfect letter to an employer or friend. Improve English Spelling, Punctuation, Grammar and Pronunciation will provide you with the CPD certificate that you'll need to succeed. What other courses are included with this Improve English Spelling, Punctuation, Grammar and Pronunciation? Level 2 Microsoft Office Essentials Microsoft Teams Leadership & Management Diploma Working from Home Essentials Mental Health and Working from Home Online Meeting Management Effective Communication Skills Time Management Report Writing Emotional Intelligence and Human Behaviour Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Improve English Spelling, Punctuation, Grammar and Pronunciation. It is available to all students, of all academic backgrounds. Requirements Our Improve English Spelling, Punctuation, Grammar and Pronunciation is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having this CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included

Are you looking to enhance your employees' abilities and skills in Coaching & Mentoring? If yes, then you have come to the right place. Our comprehensive Coaching & Mentoring course at Compliance Central is designed to help your team produce the best possible outcomes by mastering the essential Coaching & Mentoring skills. Whether your employees are new to Coaching & Mentoring or already working in the field, this course will provide them with the necessary knowledge and skillsets to excel. Why Employee Training Matters: Boost Productivity: Well-trained employees work more efficiently, driving productivity in all areas. Increase Employee Morale: Invest in your employees' growth, leading to a positive work environment and higher retention rates. Stay Ahead of Competitors: Equip your workforce with the latest skills and knowledge to outshine the competition. Ensure Compliance and Safety: Specialised training keeps your business compliant and your workplace safe. Improve Customer Satisfaction: Well-trained staff deliver exceptional service, building loyal customer relationships. Why Choose Us? Expert-Developed Training: Industry professionals have developed valuable insights and helpful learning. Flexible Learning: Online Coaching & Mentoring course allows employees to learn at their own pace. Ongoing Support: Dedicated Coaching & Mentoring experts are available to guide your employees throughout the training process. Certificates of Achievement: Recognise your employees' commitment with CPD Certified certificates. Employer Dashboard: Easily track employee Coaching & Mentoring progress in our user-friendly dashboard. Empower Your Workforce Today! Invest in your company's future success. Join us to start your employees' Coaching & Mentoring training and watch your business thrive. Compliance Central - Empowering Businesses Through Knowledge Empower Your Business with Comprehensive Employee Training! At Compliance Central, we understand that well-trained employees are the backbone of successful organisations. Elevate your workforce and propel your business forward with our tailored online training programs. Course Curriculum Breakdown: Coaching and Mentoring:- Module 01: Introduction to Coaching and Mentoring Module 02: Coaching and Mentoring: Objectives & Processes Module 03: Ethical Aspects of Coaching and Mentoring Module 04: Coaching and Mentoring Models Module 05: Effective Communication Skills Module 06: Personal Skills Module 07: Management Skills Module 08: Functional Skills Our Coaching & Mentoring course starts with the fundamentals and gradually progresses to cover advanced topics, making each lesson intuitive and easy to understand. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Coaching & Mentoring course is ideal for new professionals looking to thrive in the Coaching & Mentoring field. Requirements Enrolling in this Coaching & Mentoring course only requires a basic understanding of the English language and an internet connection. Career path Completing the Coaching & Mentoring course will enhance your employees' knowledge and confidence. Career Coach: £25,000 to £50,000 per year Mentoring Program Manager: £30,000 to £55,000 per year Corporate Trainer: £28,000 to £45,000 per year Youth Mentor: £20,000 to £35,000 per year Executive Coach: £40,000 to £70,000 per year Learning and Development Specialist: £25,000 to £45,000 per year Certificates CPD Accredited Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: £3.99 each Outside of the UK: £9.99 each CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate

Are you interested in creating and managing buildings that shape our cities and communities? Do you want to gain the skills and knowledge to turn your vision into reality? Then you should enrol in our Level 5 Diploma in Property Development, a course that will teach you how to plan, design, finance and deliver successful property projects. In this comprehensive program, you will gain a deep understanding of the principles and practices of property development, covering everything from identifying and evaluating opportunities to managing projects from conception to completion. You will also learn about the legal, financial, and planning aspects of the industry, ensuring you have the knowledge to navigate the complexities of the market. Whether you're a seasoned professional looking to expand your skillset or a newcomer eager to break into the industry, our Level 5 Diploma in Property Development will equip you with the skills and knowledge you need to succeed. Level 5 Diploma in Property Development Course Learning Outcomes: Gain a comprehensive understanding of property development principles and practices Identify and evaluate property development opportunities Manage property development projects from inception to completion Navigate the legal, financial, and planning aspects of property development Develop effective communication and interpersonal skills Enhance your critical thinking and problem-solving abilities Level 5 Diploma in Property Development Module 01: Introduction to Property Development Module 02: Different Type of Property Module 03: Property Research in Property Development Module 04: Property and the Law Module 05: Different Method of Finance Option Module 06: Building Regulation Module 07: The Planning Process Module 08: Project Management in Property Development Module 09: Marketing Your Property Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 5 Diploma in Property Development Property Developer Project Manager Property Analyst Quantity Surveyor Building Surveyor Estate Agent Requirements Level 5 Diploma in Property Development To enrol in this Level 5 Diploma in Property Development, Purchasing & Procurement course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 5 Diploma in Property Development Property Developer: £40,000 to £80,000 per year Project Manager (Construction/Property Development): £35,000 to £70,000 per year Land Acquisition Manager: £40,000 to £75,000 per year Real Estate Analyst: £30,000 to £60,000 per year Planning Consultant: £25,000 to £50,000 per year Property Investment Analyst: £35,000 to £70,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

The demand for qualified life coaches and career counsellors is at an all-time high in today's fast-paced environment, where people are continuously looking for personal growth and job advancement. Whether you're passionate about helping others achieve their full potential or simply seeking a rewarding career change, this comprehensive Level 5 Diploma in Life Coaching and Career Counselling will equip you with the knowledge, skills, and ethical principles to excel in this exciting field. This comprehensive Life Coaching and Career Counselling course is an adventure that takes you deep into the heart of coaching, teaching you the craft of interpersonal communication and the significant influence of ethical coaching. As you navigate through the curriculum, seamlessly interweaving Life Coaching and Career Counselling, you'll discover the details of listening as a coach and master the language of coaching in its multifaceted brilliance. So, are you ready to take charge of your future? Enrol now in our Level 5 Diploma in Life Coaching and Career Counselling to embark on an empowering journey towards personal growth and professional fulfilment. Level 5 Diploma in Life Coaching and Career Counselling Course Learning Outcomes: Understand the fundamentals of Life Coaching and Career Counselling Master effective communication and interpersonal skills Apply a range of coaching techniques and methodologies Demonstrate ethical principles and professional standards Empower clients to achieve their personal and professional goals Level 5 Diploma in Life Coaching and Career Counselling Module 01: Introduction to Life Coaching Module 02: History of Life Coaching Module 03: Listening as a Coach Module 04: The Language of Coaching (Part-1,2,3) Module 05: Coaching as a Developmental Change Process Module 06: Empowering the Client Module 07: Ethics in Coaching Module 08: Becoming an Effective Leader and Coach Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 5 Diploma in Life Coaching and Career Counselling Life Coach Career Counselor Wellness Coach Personal Growth Coach Leadership Coach Executive Coach Requirements Level 5 Diploma in Life Coaching and Career Counselling To enrol in this Level 5 Diploma in Life Coaching and Career Counselling, Purchasing & Procurement course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 5 Diploma in Life Coaching and Career Counselling Career Coach: £30,000 to £50,000 per year Life Coach: £25,000 to £45,000 per year Executive Coach: £40,000 to £70,000 per year Employment Consultant: £25,000 to £40,000 per year HR Advisor (Specializing in Career Development): £30,000 to £45,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Course Overview: Personal assistants are in high demand, with a recent survey finding that 70% of businesses are looking for qualified assistants. Let's unleash your potential and embark on a transformative journey with our Personal Assistant & Skill Development Training! In today's fast-paced and dynamic world, the role of a personal assistant has evolved into a crucial and highly sought-after profession. This innovative course has been meticulously crafted to provide you with the necessary expertise and necessary skills to excel in this rewarding field. Did you know that personal assistants boost organisational productivity and efficiency? According to recent statistics, companies that employ skilled personal assistants experience a significant increase in overall operational effectiveness, resulting in a remarkable 25% rise in revenue growth. With such compelling data, it's clear that personal assistants are indispensable assets to businesses worldwide. During this comprehensive training, you will delve into various modules, each focusing on a specific aspect of the personal assistant role. From mastering business telephone skills and representing your boss and company professionally to organising meetings and conferences seamlessly, every module is designed to enhance your capabilities and equip you with the necessary tools for success. Enrol today and open doors to exciting new opportunities! Key Features of the Course: CPD certificate 24/7 Learning Assistance Comprehensive curriculum Engaging video lectures Interactive exercises Real-world examples Up-to-date content Who is This Course For? This course is for anyone who wants to improve their personal assistant skills and knowledge. This course is also suitable for anyone who wants to enhance their administrative, clerical, and organisational skills for any role or industry. What You Will Learn: Throughout the course, you will explore various modules that cover a wide range of topics, including business telephone skills, representing your boss and company, travel arrangements, time management, communication skills, and more. Starting with an introduction to the role of a personal assistant, you will gain a comprehensive understanding of the responsibilities and skills required in this profession. You will master the art of effective communication over the phone, learning how to handle calls professionally and deal with different types of callers. Additionally, you will develop the expertise to represent your boss and company in a positive and professional manner, ensuring confidentiality and maintaining a strong image. As a personal assistant, you will also learn the intricacies of handling mail services and shipping, arranging travel and accommodation for your boss and guests, and organising meetings and conferences seamlessly. The course will equip you with invaluable time management techniques, record-keeping and filing systems, business writing skills, organisational skills, and effective communication strategies. Moreover, you will acquire essential customer service skills, effective planning and scheduling abilities, and the know-how to handle invoicing and petty cash. Why Enrol in This Course: There are many reasons to enrol in this course. Here are just a few: This course is comprehensive and covers all aspects of the personal assistant job. The course is taught by experienced instructors who are experts in their field. The course is interactive and engaging, and you'll have the opportunity to practise your skills with real-world examples. The course is up-to-date and covers the latest trends in the industry. Requirements: No prior experience is required. A PC/Mobile device with an internet connection. Career Path: There are many career paths that you can pursue with knowledge of personal assistant skills. Here are just a few: Personal assistant - average salary of £28,000 Executive assistant - average salary of £32,000 Administrative assistant - average salary of £20,000 Office manager - average salary of £25,000 Secretary - average salary of £22,000 Receptionist - average salary of £18,000 Certification: Upon successful completion of this course, you will receive a CPD certificate. This certificate can be used to demonstrate your skills to potential employers and clients. Enrol today and start your career as a personal assistant! Course Curriculum 1 sections • 14 lectures • 07:07:00 total length •Module 1: Introduction to Personal Assistant: 00:20:00 •Module 2: Business Telephone Skills: 00:21:00 •Module 3: Representing Your Boss and Company: 00:37:00 •Module 4: Mail Services and Shipping: 00:28:00 •Module 5: Travel Arrangements: 00:27:00 •Module 6: Organising Meeting and Conferences: 00:28:00 •Module 7: Time Management: 00:38:00 •Module 8: Record Keeping and Filing Systems: 00:31:00 •Module 9: Business Writing Skills: 00:43:00 •Module 10 :Organisational Skills: 00:28:00 •Module 11: Communication Skills: 00:28:00 •Module 12: Customer Service: 00:19:00 •Module 13: Effective Planning and Scheduling: 00:49:00 •Module 14: Invoicing/Petty Cash: 00:30:00

🚀 Unlock Your Potential with the Shift Supervisor Course! 🚀 Are you ready to take your career to the next level? Introducing the Shift Supervisor Course, your gateway to success in the dynamic world of leadership and management. 🌟   Benefits of Taking the Shift Supervisor Course: 🔹 Develop Leadership Skills: Learn how to effectively lead a team, delegate tasks, and motivate others to achieve their best. Gain insights into communication strategies, conflict resolution techniques, and decision-making processes that will empower you to excel as a leader. 🔹 Enhance Operational Efficiency: Discover proven methods for optimizing workflow, managing resources, and implementing best practices to streamline operations. By mastering the art of efficient resource allocation and process improvement, you'll be equipped to drive productivity and maximize results. 🔹 Foster a Positive Work Environment: Cultivate a culture of collaboration, respect, and accountability within your team. Explore strategies for building trust, fostering employee engagement, and promoting a healthy work-life balance. As a Shift Supervisor, you'll play a pivotal role in creating a supportive and inclusive workplace where everyone can thrive. 🔹 Advance Your Career: With the Shift Supervisor Course under your belt, you'll be well-positioned to pursue exciting opportunities for career advancement. Whether you're aiming for a promotion within your current organization or seeking new challenges elsewhere, the leadership skills and practical knowledge you'll gain from this course will set you apart from the competition. 🔹 Stay Ahead of the Curve: In today's fast-paced business environment, continuous learning is key to staying relevant and adaptable. The Shift Supervisor Course provides you with the latest insights, trends, and best practices in leadership and management, ensuring that you're always one step ahead of the curve.   Who is this for? The Shift Supervisor Course is perfect for aspiring leaders, current supervisors, and anyone looking to take on greater responsibilities in their professional life. Whether you're in retail, hospitality, manufacturing, healthcare, or any other industry where leadership skills are essential, this course will empower you to succeed.   Career Path Upon completing the Shift Supervisor Course, a world of exciting opportunities awaits you. As a certified Shift Supervisor, you'll be qualified to take on a variety of leadership roles, including: 🔹 Shift Manager: Oversee daily operations and manage a team of employees to ensure smooth and efficient service delivery. 🔹 Department Supervisor: Lead a specific department within an organization, such as sales, customer service, or production, and drive performance improvements. 🔹 Team Leader: Inspire and motivate team members to achieve their goals, foster collaboration and innovation, and contribute to overall organizational success.   With your newfound leadership skills and expertise, you'll be well-equipped to climb the corporate ladder and achieve your career aspirations. Don't miss out on this opportunity to invest in yourself and your future success. Enroll in the Shift Supervisor Course today and embark on a transformative journey toward becoming a confident, capable, and respected leader in your field. 🌟   FAQ (Frequently Asked Questions) for Shift Supervisor Course Q1: What is the role of a shift supervisor? A shift supervisor plays a pivotal role in overseeing operations during their designated shift. They are responsible for managing and directing the activities of the team, ensuring adherence to company policies and procedures, and maintaining a safe and productive work environment. Additionally, shift supervisors often handle customer inquiries or complaints, address any issues that may arise, and coordinate with other departments or shifts as needed. Q2: What skills are essential for a shift supervisor? Effective communication, leadership, and problem-solving skills are essential for a shift supervisor. They must be able to communicate clearly with team members, delegate tasks efficiently, and resolve conflicts or issues that may arise during their shift. Strong organizational skills are also crucial for prioritizing tasks and ensuring that operations run smoothly. Q3: How can I excel as a shift supervisor? To excel as a shift supervisor, it's important to lead by example and demonstrate professionalism and competence in all aspects of the role. Building strong relationships with team members, providing clear direction and support, and actively seeking opportunities for improvement are key strategies for success. Additionally, staying updated on industry trends and best practices can help you stay ahead and adapt to changing circumstances. Q4: What challenges might a shift supervisor face? Shift supervisors may encounter various challenges in their role, including managing a diverse team, navigating unexpected issues or emergencies, and balancing competing priorities. Additionally, maintaining morale and motivation among team members, especially during busy or stressful periods, can be a challenge. However, with effective communication, problem-solving skills, and a proactive approach, many of these challenges can be overcome. Q5: Is there any specific training or certification required to become a shift supervisor? While specific requirements may vary depending on the industry and organization, many employers prefer candidates with previous supervisory experience or relevant training. Some companies may provide internal training programs for aspiring shift supervisors, covering topics such as leadership, conflict resolution, and operational procedures. Additionally, obtaining certifications related to management or leadership can demonstrate your commitment to the role and enhance your qualifications. It's advisable to check with individual employers or industry standards for any specific requirements. Course Curriculum Module 1 Financial Management for Duty Managers Financial Management for Duty Managers 00:00 Module 2 Leadership and Team Management Leadership and Team Management 00:00 Module 3 Conflict Resolution and Problem Solving Conflict Resolution and Problem Solving 00:00 Module 4 Essential Skills for Duty Managers Essential Skills for Duty Managers 00:00 Module 5 Communication Skills for Duty Managers Communication Skills for Duty Managers 00:00