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4511 Courses delivered On Demand

Diploma in Customer Service: Telephone Etiquette

4.3(43)

By John Academy

Are you aware of the importance of communication etiques? Do you know that there specially made etiquette for customer telephone service? If you are curious and want to know how to improve yourself to be able to communicate well, then this course will help you with that! Description: When people noticed or realized that their communication skills specifically telephone etiquette is wrong or the do not possess such trait, they are often uncertain of where they should start to change it. In this course, you will know that one of the first steps to gaining or improving a person's phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively since a lot of people do not realize they have little or no phone etiquette. Who is the course for? Professionals who work in the communications industry or part of the communications department. This will also be helpful to those people who are struggling with communication and expressing their thoughts into actions. People who are interested in learning more about communication. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Customer Service: Telephone Etiquette is a useful qualification to possess, and would be beneficial for the following careers: Call Centre Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Diploma in Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Final Exam Final Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Diploma in Customer Service: Telephone Etiquette
Delivered Online On Demand11 hours 40 minutes
£25

Diploma in Psychotherapy

4.3(43)

By John Academy

[vc_row][vc_column][vc_column_text]Are you in need of dealing with the overwhelmed feelings with your problems or do you want to help someone who has? Do you want to know about psychotherapy? If so, then this Diploma in Psychotherapy course will help you. Diploma in Psychotherapy: Overview Psychotherapy is the application of the solution to help people of all age's lives happier, healthier and more productive lives. In psychotherapy, scientifically validated procedures are applied to help people develop healthier and more effective habits. There are several approaches to psychotherapy that help individuals work through their problems and this includes the cognitive behavioural therapy, interpersonal and other kinds of talk therapy. In this psychotherapy diploma course, you will be able to learn that psychotherapy is a collaborative treatment based on the relationship between an individual and a psychologist and this course will help you provide a supportive environment that allows the patient to talk openly with someone who is objective, neutral and nonjudgmental. This course will help to identify and change the thought and behaviour patterns that are keeping someone from feeling their best. By the time you're done, you will not only have solved the problem that brought you in, but you will have learned new skills so you can better cope with whatever challenges arise in the future. Who is this Diploma in Psychotherapy course for? Anyone regardless if they have prior knowledge or not in counselling and psychotherapy. Anyone who thinks they possess a maturity to reflect their own development as a person. Entry Requirement: This Diploma in Psychotherapy course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of the English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Psychotherapy will be very beneficial and helpful, especially to health and mental-related careers like: Counsellor Art Therapists Clinical Psychologists Mental Health Experts Music Therapists Psychologists Psychotherapists And Much More! [/vc_column_text][/vc_column][/vc_row] Introduction to Psychotherapy What is Psychotherapy? 00:30:00 Theories of Psychotherapy 00:30:00 Structure of Personality 00:30:00 MDMA-Assisted Psychotherapy 01:00:00 How Does Psychodynamic Psychotherapy Work? 00:30:00 Why Is Emotion Regulation Important? 00:30:00 Psychotherapy Healing Introduction 00:30:00 Types Of Psychotherapies 00:15:00 Psychoanalysis 00:30:00 Gestalt Therapy 01:00:00 Cognitive Behavioural Therapy 00:30:00 Expressive Therapy 00:30:00 Hypnotherapy 00:30:00 Wrapping Up 00:15:00 Mock Exam Mock Exam- Diploma in Psychotherapy 00:20:00 Final Exam Final Exam- Diploma in Psychotherapy 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Diploma in Psychotherapy
Delivered Online On Demand8 hours 10 minutes
£25

Diploma in Learning Foreign Languages

4.3(43)

By John Academy

[vc_row][vc_column][vc_column_text] Description: Are you planning to move to another country, or are you travelling for a substantial length of time? Do you want to learn a second language to kickstart a new career? Many people these days learn another language, as many businesses require employees to speak more than one language, such as in law, international sales and intelligence. This Diploma in Learning Foreign Languages course is designed for people who wish to learn a foreign language to immerse themselves in another culture or boost their professional development. This course will improve your basic language skills in writing, speaking and pronunciation. You will also learn about the most popular languages spoken around the world, including French, Spanish and Chinese. This online language learning course provides all the tools and training on how to learn a foreign language in the fastest and most effective way. On successful completion, you will have the practical skills and knowledge to kickstart a career in translating, teaching abroad and many other related fields. Who is the course for? This course is designed for the individuals who are interested in learning different languages. For people who love to travel to different parts of the world. For people who are looking for professional upgrades. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Diploma in Learning Foreign Languages course is a useful qualification to possess, and would be beneficial for the following careers: Teacher for foreign languages Translator Work at customer service desks Online content creator Foreign civil services Airline services Editing and publishing Event manager Hotel management Import export specialist Nursing. [/vc_column_text][/vc_column][/vc_row] Diploma in Learning Foreign Languages Introduction 01:00:00 How to have fun on Learning Foreign Languages through Training 01:00:00 Speaking Easy in Foreign Language Training 01:00:00 How long will it take to learn a new language? 00:30:00 How do I find the programs suitable for my style of learning? 01:00:00 How cognates apply in foreign language training 01:00:00 The Basic Methods in Foreign Language Training 00:30:00 Foreign Language Training in Psychology 00:30:00 The Mind Maps in Learning Foreign Language through Training 01:00:00 Verb Stem Forms in German Language Learned in Foreign Training 00:30:00 Business in Foreign Language Training 00:30:00 Conclusion 00:15:00 Mock Exam Mock Exam- Diploma in Learning Foreign Languages 00:20:00 Final Exam Final Exam- Diploma in Learning Foreign Languages 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Diploma in Learning Foreign Languages
Delivered Online On Demand9 hours 25 minutes
£25

Estate Agent Diploma CPD Accredited

4.3(43)

By John Academy

Estate Agent Diploma Course Overview Amp up your project management skills to meet your project requirements and shape your organisation's success. Project managers are responsible for the successful planning and execution of projects. This Estate Agent Diploma CPD Accredited is designed to help you learn the proven project management skills and techniques to manage projects from beginning to end. The course will give you clear ideas on project management basics, different project types, and the techniques applied to project activities for successful project completion. During the course, you'll gain insights into project management steps, such as project initiation, execution, monitoring, and closing. On top of that, you'll explore the steps involved in project team building and acquire knowledge of earned value management to measure project performance. Learning Outcomes Discover the crucial steps to project success Familiarise yourself with different types of projects Identify the steps involved in project initiation, execution, monitoring and closing Understand what makes a successful project management team Learn about Earned Value Management (EVM) for project performance measurement Determine what is a change control process in project management Who is the Estate Agent Diploma CPD Accredited for? This Estate Agent Diploma CPD Accredited is perfect for aspiring professionals in the relevant industry, such as people with careers in: Project Manager Project Executive Project Administrator Project Co-ordinator Project Lead It will deepen their knowledge and help them establish the fundamental skills for project management. Why Choose This Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result The UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. However, you can also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Introduction to the Course - Estate Agent Introduction to the Course - Estate Agent 00:03:00 Module 01: Estate Agent: An Introduction Introduction to Estate Agents 00:24:00 Module 02: Different Types of Estate Agents Different Types of Estate Agents 00:19:00 Module 03: Getting Started on the Job Getting Started on the Job 00:19:00 Module 04: Listing Property: Finding the Sellers Listing Property: Finding the Sellers 00:27:00 Module 05: Valuation Process Valuation Process 00:24:00 Module 06: Negotiating as an Estate Agent Negotiating as an Estate Agent 00:12:00 Module 07: Selling Property: Finding the Buyers Selling Property: Finding the Buyers 00:26:00 Module 08: Letting Property Letting Property 00:34:00 Module 09: Technology for Estate Agents Technology for Estate Agents 00:21:00 Module 10: Regulation of Estate Agents Regulation of Estate Agents 00:16:00 Final Recap to the Course Final Recap to the Course 00:00:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

Estate Agent Diploma CPD Accredited
Delivered Online On Demand3 hours 45 minutes
£24.99

Social Skills Mastery

By The Teachers Training

Social Skills Mastery is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Social Skills Mastery and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 2 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction Welcome 00:02:00 Start & Have Powerful First Interactions 3 Best Ways To Always Start A Conversation 00:06:00 What To Say In Social Interactions 00:11:00 Never Run Out Of Things To Say Again! 00:06:00 Winning Mindset For Social Success 00:05:00 Join Group Conversations 00:04:00 Develop Rapport & Connection Fast Connect With People Fast 00:04:00 Make People Like You 00:06:00 Attractive Social Energy 00:08:00 Destroy Your Social Fears Fear Of Approaching People 00:10:00 Fear Of Rejection 00:07:00 Fear Of What People Think Of You 00:07:00 Unleash Your Social Confidence Become Confident in Social Interactions 00:05:00 Become Socially Relaxed & Anxiety Free 00:04:00 Stop Being Shy Socially 00:04:00 Love Yourself 00:03:00 Stop Approval Seeking Behavior 00:04:00 Master The End Of The Interaction Leave A Conversation Politely 00:03:00 Last Impression 00:03:00 Body Language For Social Success Eye Contact 00:07:00 Smiling 00:05:00 Positive & Confident Body Language 00:05:00 Voice 00:03:00 Skills For Social Success Visualization Exercise 00:03:00 Talkative Mood 00:03:00 Your environment 00:05:00

Social Skills Mastery
Delivered Online On Demand2 hours 13 minutes
£27.99

Inspiring and Motivating Students

By The Teachers Training

Know about the troubles of your students and inspire them to do better through scientific methods. This Inspiring and Motivating Students course will show you the ways to motivate students in effective ways. This Inspiring and Motivating Students course discusses the psychology of students and how to deal with them. You'll know about yourself, your strengths and weaknesses, your students' thoughts and psychology, building rapport with students, disciplines and rules, motivating students, individual and group connection, building trust and respect, overcoming obstacles. You'll learn about different difficulties and situations and how to manage them from specialists. This course is ideal for teachers, school monitors, teaching assistants or anyone who works with primary and secondary school students. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction Course Description 00:06:00 Building The Foundation Know Thyself 00:07:00 Know Your Students Part 1 00:02:00 Know Your Students Part 2 00:04:00 Building Rapport 00:04:00 Building Rapport With Individual Students 00:07:00 Discipline: Rules, Procedures and Routines 00:09:00 Goal Setting- A Tool of Success (exported with Adobe) 00:08:00 How To Achieve Excellence 00:07:00 Reinforcing The Foundation Planning To Plan 00:08:00 Motivating Your Class 00:06:00 Winning Strategies 00:06:00 Connecting Students With Others: Expanding A Student's Circle of Influence 00:05:00 Connecting Students One on One 00:07:00 Getting Outside Help To Connect Students 00:06:00 Building Trust And Respect Through Responsibility 00:09:00 Field Trips 00:06:00 Smoothing The Foundation How To Overcome Obstacles 00:05:00 Change 00:07:00 How To Unstuck A Class When Nothing Works 00:09:00 How To Get Yourself Unstuck 00:07:00 Capping Your Success End of the Year Activities 00:11:00 The Last Day 00:06:00 Order Your Certificate Order Your Certificate 00:00:00

Inspiring and Motivating Students
Delivered Online On Demand2 hours 32 minutes
£27.99

Leadership in Emergency Management

By The Teachers Training

Leadership in Emergency Management is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Leadership in Emergency Management and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 3 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training After you have successfully completed your assignment, you will be qualified to apply for a CPD Certification from The Teachers Training. The PDF certificate can be downloaded after you have completed your course. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £8.99 You can get both PDF and Hard copy certificate for just £8.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction Welcome 00:03:00 Who is this course for? 00:03:00 Why complete Chief Warden Training? 00:02:00 Emergency Plans and Response Procedures Emergency Planning, Identification and Analysis. Fire Emergencies 00:08:00 Internal Threats, Visitor Access & Bomb Threats 00:09:00 Suspect Items 00:02:00 Active Shooter 00:06:00 Crowd-related Emergencies 00:09:00 Terrorism 00:07:00 Emergency Control Organisation All things Emergency Control Organisation 00:06:00 Key Considerations for our Emergency Response Procedures Section Introduction and event procedures 00:02:00 Notification, Communication, Control 00:03:00 Emergency Response Equipment and Evacuation 00:05:00 Human Behaviour in Emergency Situations 00:06:00 Lifts and Escalators, Media, People with Disabilities 00:04:00 Personal Affects, Traffic Management, Security, Emergency Colour Codes, Recovery 00:03:00 Chief Warden Skills Leadership 00:10:00 Un-ness, Making Decisions Under Pressure 00:05:00 Recognition Primed Decisions (RPD) and Situational Awareness 00:02:00 How to Improve Situational Awareness 00:06:00 Who will make a good Chief Warden? 00:06:00 Decision to Return, Tactical Decision Games, Drills & Exercises 00:15:00 Wrap Up Conclusion 00:01:00 Mock Exam Mock Exam - Leadership in Emergency Management 00:20:00 Final Exam Final Exam - Leadership in Emergency Management 00:20:00

Leadership in Emergency Management
Delivered Online On Demand2 hours 43 minutes
£27.99

Customer Service Skills Training [Video Course]

4.3(43)

By John Academy

Course Overview The way you treat your customers can make or break the deal. That's why the first rule of building a successful business is excellent customer service.  Learn the fundamentals of this vital area of business with our top-notch Customer Service Skills Training course. This is a course that will help you work on your skills and increase the potential of your career. The course will be delivered through engaging video lessons. Through these lessons, you will be able to deepen your knowledge of Customer Relationship Management. Then the course will educate you on effective communication strategies with consumers. In addition, you will get the chance to develop the skills required for dealing with customer complaints. By the end of the course, you will learn the ways you can improve customer service and create a satisfied customer base.  So, join today and master the art of customer service! Course Sneak Peek Learning Outcomes Recognise the characteristics of quality customer service Understand the major principles of customer relationship management Develop the skills to establish effective communication with your customers Build the competence to handle customer complaints with expertise Identify the vital areas for improving the quality of customer service Course Promo Why Should Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Communication Customer service Problem-solving Customer relationship management Who Should Take this Customer Service Skills Training? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Customer Service Skills Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path This exclusive Customer Service Skills Training course will equip you with effective skills and abilities and help you explore career paths such as  ManagerCustomer Service Executive Retail Manager Course Curriculum Module 01: Introduction to Customer Service Introduction to Customer Service 00:06:00 Module 02: Characteristics of Good Customer Service Characteristics of Good Customer Service 00:04:00 Module 03: Customer Relationship Management Customer Relationship Management 00:04:00 Module 04: Communicate with Customers Communicate with Customers 00:06:00 Module 05: Handling Customer Complaints Handling Customer Complaints 00:06:00 Module 06: Problem Solving Over Phone Problem Solving Over Phone 00:05:00 Module 07: Improving Customer Service Improving Customer Service 00:07:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Customer Service Skills Training [Video Course]
Delivered Online On Demand38 minutes
£23.99

Conflict Resolution Skills Training [Video Course]

4.3(43)

By John Academy

Course Overview Conflicts are responsible for wasting valuable time, creating a toxic work environment and disrupting relationships. That's why it is important to address the issues before they get out of hand. Learn how to resolve conflict and establish a peaceful environment in the workplace with our Conflict Resolution Skills Training course. Through the engaging modules of this course, you will gain a deep understanding of the principles of conflict resolution. Here, you will learn how to manage negative views and emotions. Then the course will focus on conflict resolution methods. Furthermore, the course will also teach you the strategies for using meditation for conflict resolution. So, if you want to add a valuable skill set to your resume and boost your employability, enrol now! Course Sneak Peek Learning Outcomes Learn the definition of conflict and how conflict sparks Know how to handle negative emotions and opinions Understand the process of looking at the situation from a broader point of view. Familiarise yourself with effective conflict resolution methods Learn how to use meditation in resolving conflicts Course Promo Why Should Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Conflict management Problem-solving Team building Who Should Take this Conflict Resolution Skills Training? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Who Should Take This Conflict Resolution Skills Training? Whether you're an existing practitioner or an aspiring professional, this Conflict Resolution Skills Training course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Conflict Resolution Skills Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing and passing the Conflict Resolution Skills Training  successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in Hard Copy at £39 or in PDF format at £24. Career Path This exclusive Conflict Resolution Skills Training course will equip you with effective skills and abilities and help you explore career paths such as  ManagerCustomer Service Executive HR Executive Course Curriculum Module 01: Understanding Conflict and How it Begins Understanding Conflict and How it Begins 00:07:00 Module 02: Dealing with Emotions and Decisions During Conflict Dealing with Emotions and Decisions During Conflict 00:07:00 Module 03: Standing Back and Reaching Better Outcomes Dealing with Emotions and Decisions During Conflict 00:07:00 Module 04: Effective Conflict Resolution Methods Effective Conflict Resolution Methods 00:08:00 Module 05: What to Look for in Mediation What to Look for in Mediation 00:09:00 Module 06: Aftermath of a Conflict Aftermath of a Conflict 00:07:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Conflict Resolution Skills Training [Video Course]
Delivered Online On Demand45 minutes
£23.99

Online Time Management Training [Video Course]

4.3(43)

By John Academy

Course Overview Learn the art of effective time management with our exclusive Online Time Management Training course! The way you use your time will determine the success and failure of your personal and professional life. That's why it is crucial to use your time wisely and effectively.  This course was designed with the aim of helping you make the most of your time. The engaging yet easily digestible modules will teach you how to evaluate your current work practice and make a priority list. Then you will grasp the strategies for avoiding procrastination and learn the essentials of setting and achieving major goals. By the end of the course, you will learn to use different strategies for time management. If you want to thrive in your personal and professional life, enrol on the course today and master time management!  Course Sneak Peek Learning Outcomes Understand the process of assessing your current work practices to gain efficacy. Learn how to manage your tasks efficiently and set priorities Pick up the strategies to overcome procrastination Develop the skills required for setting your goals Know how to develop a plan that will lead you to your goal Grasp effective time management techniques Course Promo Why Should Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Time Management Scheduling Who Should Take this Online Time Management Training? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Online Time Management Training is available to learners of all academic backgrounds.  But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path This exclusive Online Time Management Training course will equip you with effective skills and abilities and help you explore career paths such as  ManagerTeacherOffice Worker Business person Course Curriculum Module 01: Importance and Benefits of Time Management Importance and Benefits of Time Management 00:05:00 Module 02: Assess Your Current Work Practice Assess Your Current Work Practice 00:07:00 Module 03: Identify the Priorities Identify the Priorities 00:12:00 Module 04: Overcome Procrastination Overcome Procrastination 00:13:00 Module 05: Set Your Goals Set Your Goals 00:08:00 Module 06: Plan The Work and Work The Plan Plan The Work and Work The Plan 00:13:00 Module 07: Effective Time Management Techniques Effective Time Management Techniques 00:09:00 Module 08: The Art of Anticipating The Art of Anticipating 00:08:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Online Time Management Training [Video Course]
Delivered Online On Demand1 hour 15 minutes
£23.99