***24 Hour Limited Time Flash Sale*** Team Management, Leadership & Change Management Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Step into a world of effective leadership and organizational excellence with our "Team Management, Leadership & Change Management" course bundle. This meticulously curated collection of 8 courses equips you with the tools you need to excel in today's dynamic professional environment. Our 3 QLS-endorsed courses delve deep into Team Management, Inspirational Leadership Skills, and Change Management. Master the art of inspiring a team, navigate change with skill and agility, and experience the triumph of successful project outcomes. Moreover, these courses come with a hardcopy certificate, a symbol of your dedication to personal growth and professional advancement. But that's not all! To further strengthen your management acumen, this bundle also includes 5 CPD QS accredited courses. Gain a solid understanding of Motivation Skills, Project Management, Operations Management, Office Management, and Risk Management at a Level 7. Whether you're an ambitious professional seeking career progression or an entrepreneur striving for business success, this Team Management, Leadership & Change Management bundle is your secret weapon. Let's embark on this intellectual journey to unlock your full potential in the realms of Team Management, Leadership, and Change Management! Key Features of the Team Management, Leadership & Change Management Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Team Management, Leadership & Change Management bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Team Management QLS Course 02: Inspirational Leadership Skills: Practical Motivational Leadership QLS Course 03: Change Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Motivation Skills Course 02: Project Management Course 03: Operations Management Course 04: Office Management Course 05: Risk Management Level 7 In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Team Management, Leadership & Change Management courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Team Management, Leadership & Change Management Bundle: Upon completion of this Team Management, Leadership & Change Management bundle, learners will be able to: Acquire the skills and knowledge required to manage teams effectively. Develop strong and inspiring leadership skills. Understand and apply Change Management principles. Master the art of motivating team members for higher productivity. Learn the fundamentals of Project and Operations Management. Develop the expertise needed to manage office operations efficiently. Gain a comprehensive understanding of Risk Management at a Level 7. The "Team Management, Leadership & Change Management" course bundle is an assortment of courses meticulously designed to build your managerial prowess. It begins by grounding you in the fundamentals of Team Management, Inspirational Leadership Skills, and Change Management. These areas cover the core competencies required for effective leadership, preparing you to handle the dynamic challenges of the modern workplace. The second half of the Team Management, Leadership & Change Management bundle features comprehensive courses in Motivation Skills, Project Management, Operations Management, Office Management, and Risk Management. These courses foster an environment of continual learning and improvement, equipping you with a well-rounded skill set. With the knowledge and competencies developed, you'll be equipped to create a positive impact on organizational performance, productivity, and workplace culture. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Team Management, Leadership & Change Management bundle is ideal for: Professionals aspiring to take up leadership roles within their organization. Entrepreneurs aiming to improve their management skills for business success. Individuals interested in learning about change management. Managers seeking to improve team performance and productivity. Career path Team Manager, median salary £31,000 per annum. Change Management Consultant, median salary £47,000 per annum. Operations Manager, median salary £34,000 per annum. Project Manager, median salary £39,000 per annum. Risk Manager, Level 7, median salary £60,000 per annum. Office Manager, median salary £28,000 per annum. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included
Building a diverse organization often means doing things differently or exploring brand-new strategies to see what starts to result in effective change. And change can sometimes come with roadblocks. Being proactive about preventing roadblocks and evaluating progress along the way can ensure that you don't get stuck or that your efforts go stale. This course identifies some of the possible roadblocks organizations face when implementing their D&I initiatives and three proven strategies to achieve D&I goals. Length: 4:14 Learning Objectives Assess personal readiness to contribute to an inclusive workplace culture, considering the importance of understanding cultural differences and fostering an environment where diverse backgrounds feel valued and respected.;Apply a practical approach to diversification by starting small, continuously improving, and learning to identify and overcome potential roadblocks in the organization's diversity initiatives.;Evaluate concerns about inclusivity in the hiring process, reflecting on questions prospective employees may ask and acquire actionable solutions to create a more inclusive work environment.
(BSL) British Sign Language: BSL British Sign Language Do you want to increase your knowledge and proficiency in BSL communication with the deaf community? Gain knowledge through (BSL) British Sign Language Course and investigate methods for instructing kids, teens, and adults in sign language as well as using sign language to the teaching of other disciplines. Finger spelling, fundamental words, and phrases are covered in this (BSL) British Sign Language Course. The numbers, families, and relationships are explained in the (BSL) British Sign Language Course. There are more specifics about food, animals, and colours in this (BSL) British Sign Language Course. It includes advanced vocabulary, grammar, and syntax. By taking the (BSL) British Sign Language Course, you will have a thorough understanding of deaf culture, conversational skills, storytelling, and narrative. The modules of this (BSL) British Sign Language Course also include poetry, literature, regional differences, and interpreting. So, what are you thinking about! Start getting the benefits by enrolling (BSL) British Sign Language Course today! Why Choose (BSL) British Sign Language: BSL British Sign Language Course from Us BSL Course developed by industry experts. Free PDF certificate as soon as completing this BSL course. Special Offers of this (BSL) British Sign Language: BSL British Sign Language Course This BSL: BSL British Sign Language Course includes a FREE PDF Certificate. Lifetime access to this BSL: BSL British Sign Language Course Instant access to this BSL: BSL British Sign Language Course Get FREE Tutor Support from Monday to Friday in this BSL: BSL British Sign Language Course Main Course : (BSL) British Sign Language Courses Included with this BSL: BSL British Sign Language Course Course 01: Speech & Language Course 02: Autism Course 03: Dyslexia [ Note: Free PDF certificate as soon as completing the (BSL) British Sign Language: BSL British Sign Language course] (BSL) British Sign Language: BSL Industry Experts Designed this (BSL) British Sign Language: BSL British Sign Language course into 15 detailed modules. Course Curriculum of (BSL) British Sign Language Module 1: Introduction to BSL Module 2: Fingerspelling Module 3: Basic Vocabulary and Phrases Module 4: Numbers Module 5: Family and Relationships Module 6: Colours, Animals, and Food Module 7: Advanced Vocabulary Module 8: Grammar and Syntax Module 9: Conversational Skills Module 10: Deaf Culture Module 11: Storytelling and Narration Module 12: Poetry and Literature Module 13: Regional Variations Module 14: Interpreting Module 15: Legal and Medical Sign Language Assessment Method of BSL British Sign Language Course After completing each module of the BSL: BSL British Sign Language Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of BSL British Sign Language Course After completing the MCQ/Assignment assessment for this BSL: BSL British Sign Language course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? (BSL) British Sign Language: BSL British Sign Language For those who are curious about the field of sign language, this (BSL) British Sign Language Course is ideal. Requirements (BSL) British Sign Language: BSL British Sign Language Students who intend to enrol in this (BSL) British Sign Language: BSL course must meet the following requirements: BSL British Sign Language: Good command of the English language BSL British Sign Language: Must be vivacious and self-driven BSL British Sign Language: Basic computer knowledge BSLBritish Sign Language : A minimum of 16 years of age is required Career path BSL: BSL British Sign Language With the help of this (BSL) British Sign Language: Course, you may investigate potential careers in SEN Instructor, BSL Coach, BSL Interpreter assisting teacher, A social worker. Certificates Certificate of completion Digital certificate - Included
2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access
Getting Started The Qualifi Level 7 Diploma in Project Management aims to help develop the learners' knowledge, understanding and skills required to deal with the complexities of leadership and strategic management in a business context and to develop their ability to lead change in organisations. The qualification reflects critically upon leadership skills and allows learners to prepare for senior roles of Project Management within their organisation. Key Benefits To understand and apply project management principles in a business environment. Review and apply the principles of project management within the industry. To understand and apply project management principles in a specific environment. To improve learners' employability by allowing them to explore the relationship between theories and their practical application in the business world. Analyse problem-solving techniques specific to business and industry. Career Pathways The Qualifi 7 Diploma in Project Management can open many career pathways including, but not limited to: Project Manager with an estimated average salary of £65,000 per annum Senior Project Manager with an estimated average salary of £58,000 per annum Project Management Assistant with an estimated average salary of £23,000 per annum Junior Project Manager with an estimated average salary of £25,000 per annum About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Entry Requirements The qualification has been designed to be accessible without artificial barriers restricting access. For this qualification, applicants must be aged 21 or over and will be expected to hold the following: level 6 Qualification or First degree. Progression Completing the Qualifi Level 7 Diploma in Project Management will enable learners to progress to: Qualifi Level 8 Diploma; University to complete a Master's degree; Employment in an associated profession. Why gain a QUALIFI Qualification? This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also acquire the ability to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle problems and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Planning, Controlling and Leading a Project Reference No : J/650/3755 Credit : 20 || TQT : 200 This unit will introduce learners to the reality of project development and management. It will also introduce learners to the difficulties of project management in the global corporate environment. UNIT2- Procurement Risk and Contract Management Reference No : L/650/3757 Credit : 20 || TQT : 200 This unit aims to help learners understand procurement fundamentals and the importance of detecting and managing procurement and contract management risks. Learners will also grasp diverse procurement legislation frameworks and evaluate risk assessment frameworks in the procurement environment. UNIT3- Project and Logistics Management Reference No : R/650/3759 Credit : 20 || TQT : 200 This unit aims to teach learners about portfolio management and the features that go with it. The need for a Project Management Office and the stages of developing a successful project management office will also be discussed. The learners will also examine the supply chain ecosystem and IT frameworks appropriate for logistics and supply chain difficulties. UNIT4- Operations and Information Management for Project Managers Reference No : A/650/3760 Credit : 20 || TQT : 200 This unit aims to build a critical awareness of project management operations and information systems. The influence of modern circumstances on interrelationships within functional sectors will be investigated. Learners will analyse the importance of inventory management using information systems and inventory scheduling in connection to organisational strategy and capacity to plan for items. UNIT5- Research Methods for Project Management Reference No : D/650/3761 Credit : 20 || TQT : 200 The unit aims to give learners the practical, technical, and methodological abilities they need to undertake independent research for their research projects and management in general. The unit recognises that conducting research necessitates developing specific and generic research skills, such as understanding the research design process, different techniques for conducting research in business and management studies and an appreciation of the ethical and social implications of high-value research. UNIT6- Principles of Project Management Reference No : T/650/6847 Credit : 20 || TQT : 200 The unit aims to introduce the principles of project management required for successful project delivery. In addition, learners will recognise the importance of a project lifecycle and how it can assist project management through gateways. UNIT7- Operations and Global Supply Chain Management Reference No : R/650/6558 Credit : 20 || TQT : 200 Operations and Supply Chain Management is a field of study and business activity important in securing long-term profitability, performance excellence and competitive advantage. This unit incorporates operations management and strategy studies, allowing managers to direct, design and manage product and service delivery, establish effective and efficient processes and supply and distribution networks, and incorporate resources, information/technology and people perspectives. UNIT8- Leadership and Professional Development Reference No : Y/650/6848 Credit : 20 || TQT : 200 The unit aims to introduce learners to leadership and personal leadership development through critical self-reflection to inform self-directed development, including the ability to reflect critically on personal experiences and articulate the learning from these experiences. The main practical focus is on individual reflection of unique leadership potential, drawing on various exercises to evaluate learners' styles and approaches, leadership journey and development needs. UNIT9- Managing Risk, Uncertainty and Complexity in Projects Reference No : A/650/6849 Credit : 20 || TQT : 200 The unit aims to enhance learner's ability to apply risk management techniques to various project settings. Learners analyse the influence of culture on risk management and risk management methods. UNIT10- Innovation in Project Management Reference No : H/650/6850 Credit : 20 || TQT : 200 This unit is designed to equip learners with the skills and knowledge to manage innovation projects effectively. Learners are introduced to innovation project management (IPM), which goes beyond traditional project management methodologies, enabling them to identify problems in organisations, conceive solutions and promote changes to organisational culture where necessary. UNIT11- Project Management Planning Reference No : J/650/6851 Credit : 20 || TQT : 200 The unit aims to explore the key aspects of project management by looking at the project planning process. Learners can contribute to creating a project plan according to a brief taken by the learners. The topics include the selection and justification of a range of tools/techniques/methodologies required for professional planning, implementing projects, evaluating associated benefits/costs and managing risk and uncertainty. The challenges of project organisation structures and resource scheduling are also addressed. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.
Thinking about learning more about how Artificial Intelligence can help in a business? The BCS Foundation Award - How AI Can Support Your Organisation explores the evolution of AI from its inception to present day, and identify potential future AI opportunities which exist to drive organisational strategy at all levels. It considers how AI can make improvements to processes, products and services, enabling an organisation to gain a competitive edge within the market, and the benefits and potential implications it has for the human workforce. You will learn the evolution of AI, an understanding of the shape and structure of organisations, an understanding of the role of AI in an organisation and an understanding of the art of the possible.
Thinking about learning more about the ethical use of AI? The BCS Foundation Award; Understanding the Role of Ethics in the Responsible Use of AI, explores the responsibility of organisations and society towards ensuring AI is implemented for the good of others. It considers the potential harm AI may pose, and the safeguards that can be implemented to ensure it is used safely, ethically and for the good of society. You will be encouraged to explore the benefits associated with AI and the potential value it can add towards the continued evolution of humankind if managed well You will learn learn about the impact and level of responsibility of AI in business, an understanding of the need to scale up the impact and responsibility of AI to society, understand the potential harm and safeguards and understand the role of humans in an AI world.
The Responsibility of Leadership in an Agile Organization The core of any Agile practice is the team. A high-performing team can produce high quality work extremely fast, increasing customer satisfaction and reducing time to market. To build high-performing teams, management and leadership must adjust their behaviors to enable the teams to become self-organizing. But if teams are empowered to make decisions for themselves, and don't need to be driven, what's the job of management and senior leadership? This session answers that question and presents Agile leadership concepts that are key to building high-performing teams and a culture which enables them to flourish. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.
Course Overview: !-- wp:paragraph --> Approximately 4.48 billion people are actively using social media, which is projected to continue rising. Throughout this Social Media Strategist Training course, learners will delve deep into topics ranging from the foundational understanding of social media to the analytical tools that guide strategic decisions. The utilisation of social media platforms has undoubtedly transformed how businesses interact with their clientele. With over 90% of millennials and 77% of Generation X being active social media users, the necessity to hone one's skills in social media strategy is glaringly evident. This course embraces the significance of social media growth. It delves deeply into conducting market analysis, understanding corporate culture in the social media context, and myriad other areas that form the crux of becoming a proficient social media strategist. Enrol in the "Social Media Strategist Training" today, and take a monumental step towards becoming a sought-after professional in the industry. Key Features of the Course: !-- wp:list --> Earn a recognised CPD certificate upon completion Enjoy 24/7 learning assistance to facilitate your education journey Access to exciting learning materials designed by experts in the field Flexible learning schedule, allowing for a balanced approach to study and work Who is This Course For? This Social Media Strategist Training course is particularly beneficial for marketing professionals, business owners, communication specialists, and individuals keen on forging a career in the social media space who aim to deepen their knowledge and expertise in social media strategies. Learning Outcome Upon completing this Social Media Strategist Training course, you will be adept in: Identifying and utilising various social media platforms effectively Conducting thorough market analysis to guide social media strategies Developing content that resonates with your target audience Understanding and implementing social media policies and guidelines Analysing social media metrics to measure the success of your campaigns Employing social media tools and software for optimised project management Maintaining voice consistency across various social media platforms Effectively handling online and personal interactions in a business context Why Enrol in This Course: Enrol in this top-reviewed and recently updated course to equip yourself with trending skills necessary for crafting compelling social media strategies. Requirements: Prospective learners should have a basic understanding of digital platforms and an eagerness to delve into social media strategy. Career Path: Upon completion of the Social Media Strategist Training course, learners can pursue the following professions, among others in the UK: Social Media Manager - £35,000 per annum Content Strategist - £40,000 per annum Digital Marketing Specialist - £32,000 per annum Social Media Analyst - £27,000 per annum Community Manager - £30,000 per annum Brand Marketing Manager - £45,000 per annum SEO and SEM Specialist - £35,000 per annum Certification: Upon successfully completing the Social Media Strategist Training course, learners will be awarded a recognised CPD certificate, showcasing their proficiency in social media strategy. Course Curriculum 13 sections • 25 lectures • 13:09:00 total length •What is Social Media: 00:18:00 •The Growth of Social Media: 00:10:00 •Conducting Market Analysis: 00:16:00 •Auditing Social Media: 00:26:00 •Corporate Culture and Social Media: 00:12:00 •Social Media Goals vs. Business Goals: 00:10:00 •Types of Social Media Platforms: 00:08:00 •The Social Media Policy: 00:40:00 •Creative Commons: 00:21:00 •Brand Marketing: 00:27:00 •Keyword Selection: 00:17:00 •Content Marketing on Social Media: 00:26:00 •Content Development: 00:23:00 •Understanding the Popular Platforms: 03:35:00 •Traditional Website Advertising: 00:37:00 •Social Media Documentation and Schedules: 00:29:00 •Project Management Software: 00:39:00 •The Community Manager Role: 00:26:00 •Importance of Voice Consistency: 00:30:00 •Organizational Customer Servicen: 00:28:00 •Social Media Triage: 00:14:00 •Online versus Personal Interactions: 00:26:00 •Social Media Analytics: 00:27:00 •Goal Value: 00:43:00 •The Social Media Strategist Career: 00:21:00