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Dive into the realm of 'Service Helpdesk & Technical Support' with our comprehensive course, designed meticulously for those keen on mastering the nuances of telecommunication in the business world. As the digital age sweeps across industries, the ability to maintain effective telephonic relationships stands paramount. Whether it's managing interoffice communications, ensuring proper phone etiquette, or solving dilemmas over the call, this course lays down a roadmap, paving your way to be the linchpin in any organisation's communication chain. Learning Outcomes Acquire proficiency in managing both inbound and outbound telephonic communications. Understand and implement superior telephone etiquette and rapport-building techniques. Develop the ability to address challenging callers through active listening and effective problem-solving methods. Master organisational, record-keeping, and business writing proficiencies to streamline operations. Enhance customer relationships with tailored strategies and effective planning. Why buy this Service Helpdesk & Technical Support Course course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Service Helpdesk & Technical Support Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Service Helpdesk & Technical Support Course course for? Individuals keen on spearheading telecommunication efforts within a corporate setting. Aspiring customer service representatives aiming for excellence in their roles. Managers seeking to refine their team's telecommunication procedures and protocols. Entrepreneurs wanting to establish robust communication lines in their ventures. Any professional eager to augment their telephone-based interaction skills. Prerequisites This Service Helpdesk & Technical Support Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Service Helpdesk & Technical Support Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Helpdesk Technician: £20,000 - £26,000 Technical Support Specialist: £25,000 - £32,000 Customer Service Representative: £18,000 - £24,000 Communication Coordinator: £23,000 - £29,000 Customer Relationship Manager: £30,000 - £40,000 Telecommunication Specialist: £28,000 - £35,000 Course Curriculum Module 01: Managing Interoffice Calls and Voicemail Managing Interoffice Calls and Voicemail 00:11:00 Module 02: Aspects of Phone Etiquette Aspects of Phone Etiquette 00:32:00 Module 03: Business Telephone Skills Business Telephone Skills 00:20:00 Module 04: Building Rapport Over the Phone Building Rapport Over the Phone 00:25:00 Module 05: Inbound and Outbound Calls Inbound and Outbound Calls 00:17:00 Module 06: Active Listening and Managing Tough Callers Active Listening and Managing Tough Callers 00:29:00 Module 07: Mail Services and Shipping Mail Services and Shipping 00:26:00 Module 08: Intra Organisation Dealings Intra Organisation Dealings 00:36:00 Module 09: Problem Solving over the Phone Problem Solving over the Phone 01:05:00 Module 10: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:29:00 Module 11: Business Writing Skills Business Writing Skills 00:42:00 Module 12: Organisational Skills Organisational Skills 01:17:00 Module 13: Communication Skills Communication Skills 00:26:00 Module 14: Customer Relationship Management Customer Relationship Management 00:43:00 Module 15: Effective Planning and Scheduling Effective Planning and Scheduling 00:47:00 Module 16: Invoicing/Petty Cash InvoicingPetty Cash 00:28:00

The comprehensive Node JS: API Development with Swagger Masterclass has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the [Course Title] today, and learn from the very best the industry has to offer! This best selling Node JS: API Development with Swagger Masterclass has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Node JS: API Development with Swagger Masterclass is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Node JS: API Development with Swagger Masterclass is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Node JS: API Development with Swagger Masterclass is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Node JS: API Development with Swagger Masterclass , you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Node JS: API Development with Swagger Masterclass will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Node JS: API Development with Swagger Masterclass to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview The comprehensive Statistical Concepts in R Level 3 has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Statistical Concepts in R Level 3 today, and learn from the very best the industry has to offer! This best selling Statistical Concepts in R Level 3 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Statistical Concepts in R Level 3 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Statistical Concepts in R Level 3 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Statistical Concepts in R Level 3 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Statistical Concepts in R Level 3, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Statistical Concepts in R Level 3 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Statistical Concepts in R Level 3 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview In computing, hardening is the process of securing a system by reducing its vulnerability. In this course, you will learn from the experts how to harden Linux systems using various methods and best practices. The Linux Security and Hardening Level 4 course will walk you through fundamental security tools and concepts in Linux, equipping you with the skills to secure your system effectively. Whether you are looking to become a System Administrator or are preparing for your Redhat Certified Engineer exam (EX300), this step-by-step training course has all the expert guidance you need to become a top professional in this field. We have broken down this complete Linux security training course into bitesize modules, ideal for those who are new to Linux, and require step-by-step guidance to take their career to the next level. This best selling Linux Security and Hardening Level 4 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Linux Security and Hardening Level 4 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Linux Security and Hardening Level 4 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Linux Security and Hardening Level 4 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Linux Security and Hardening Level 4, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Linux Security and Hardening Level 4 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Linux Security and Hardening Level 4 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

The comprehensive C# for Beginners has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the C# for Beginners today, and learn from the very best the industry has to offer! This best selling C# for Beginners has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth C# for Beginners is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The C# for Beginners is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The C# for Beginners is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the C# for Beginners, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the C# for Beginners will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the C# for Beginners to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

The comprehensive Comprehensive Linux Training has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Comprehensive Linux Training today, and learn from the very best the industry has to offer! This best selling Comprehensive Linux Training has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Comprehensive Linux Training is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Comprehensive Linux Training is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Comprehensive Linux Training is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Comprehensive Linux Training, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Comprehensive Linux Training will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Comprehensive Linux Training to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

The comprehensive Advanced C# Console and Windows Forms Development has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Advanced C# Console and Windows Forms Development today, and learn from the very best the industry has to offer! This best selling Advanced C# Console and Windows Forms Development has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Advanced C# Console and Windows Forms Development is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Advanced C# Console and Windows Forms Development is CPD-accredited, so you can be confident you're completing a quality training course which will boost your CV and enhance your career potential. The Advanced C# Console and Windows Forms Development is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Advanced C# Console and Windows Forms Development , you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Advanced C# Console and Windows Forms Development will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Advanced C# Console and Windows Forms Development to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

The comprehensive Node.JS 2021 Level 3 has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Node.JS 2021 Level 3 today, and learn from the very best the industry has to offer! This best selling Node.JS 2021 Level 3 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Node.JS 2021 Level 3 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Node.JS 2021 Level 3 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Node.JS 2021 Level 3 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Node.JS 2021 Level 3, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Node.JS 2021 Level 3 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Node.JS 2021 Level 3 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Unreal Engine 4 is a comprehensive course that equips you with the skills to excel in 3D game development. You will master the intricacies of Unreal Engine 4, enabling you to create immersive game worlds and breathtaking visuals. The course addresses the common problem of bridging the gap between creativity and technical know-how, allowing you to bring your game ideas to life effortlessly. By joining this course, you'll unlock a world of opportunities in the gaming industry. The gaming industry is rapidly expanding, and skilled Unreal Engine 4 professionals are in high demand. This course ensures you are well-prepared to tackle the challenges of game development, making you a valuable asset to any game studio. The problem of lacking the technical skills to create captivating games will be solved, and you'll reap the benefits of a rewarding career in the gaming world. Learning Outcomes Gain proficiency in using Unreal Engine 4 for 3D game development. Create and organise scenes, add materials, and manage lighting. Understand advanced lighting techniques like atmospheric fog and god rays. Develop a comprehensive understanding of Unreal Engine Particle System. Create cinematic sequences and customize camera settings. Export projects in production quality and for further editing. Successfully complete a written assignment test.. Why choose this Unreal Engine 4 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Unreal Engine 4 course for? Aspiring game developers and designers. Individuals interested in 3D game development. Beginners looking to enter the gaming industry. Professionals seeking to enhance their skills. Anyone passionate about creating immersive virtual worlds. Career path Game Developer: £25,000 - £60,000 per year. 3D Game Artist: £25,000 - £45,000 per year. Level Designer: £25,000 - £55,000 per year. Game Producer: £30,000 - £70,000 per year. VR/AR Developer: £35,000 - £70,000 per year Prerequisites This Unreal Engine 4 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Unreal Engine 4 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Unreal Engine 4 Module 01: Download Unreal Engine 00:03:00 Module 02: Epic Launcher Overview 00:05:00 Module 03: Create Your First Project in Unreal 00:13:00 Module 04: Create Folders and Organize Your Scene 00:03:00 Module 05: Open Different Viewports 00:03:00 Module 06: Dock and Undock Windows 00:03:00 Module 07: Save Your Scene 00:01:00 Module 08: Hide Scene Icons 00:02:00 Module 09: Summery F Key and ALT Key 00:02:00 Module 10: Drag and Drop Walls into the Scene 00:08:00 Module 11: Add Materials to the Walls 00:05:00 Module 12: Quick Look at Materials in the Material Editor 00:02:00 Module 13: Deleting All Lights Then Add Directional Light 00:03:00 Module 14: Contact Shadow 00:02:00 Module 15: Set Up Your First Point Light 00:04:00 Module 16: Set Up a Spotlight 00:03:00 Module 17: Add Rectangle Light 00:04:00 Module 18: Cool Light Setup 00:07:00 Module 19: Sphere Reflection Capture 00:03:00 Module 20: Skylight Lighting with HDRI 00:03:00 Module 21: Create the Sky 00:03:00 Module 22: Atmospheric Fog 00:01:00 Module 23: Exponential Height Fog 00:03:00 Module 24: God Rays 00:02:00 Module 25: Unreal Engine Particle System 00:05:00 Module 26: Create a New Level and Add a Character 00:04:00 Module 27: Preview of the Scene We Are Creating 00:01:00 Module 28: Create HDRI Environment 00:06:00 Module 29: Add Cinematic Camera to the Level 00:04:00 Module 30: Create a New Level Sequence 00:03:00 Module 31: Add Our Mannequin Character 00:04:00 Module 32: Camera Settings 00:10:00 Module 33: Depth of Field 00:05:00 Module 34: Camera Movement 00:06:00 Module 35: Second Camera 00:09:00 Module 36: Export Your Project in Production Quality 00:03:00 Module 37: Export Your Video for Further Editing 00:09:00 Assignment Assignment - Unreal Engine 4 00:00:00

Register on the Linux for Cloud and DevOps Engineers today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Linux for Cloud and DevOps Engineers is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Linux for Cloud and DevOps Engineers Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Linux for Cloud and DevOps Engineers, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Introduction Introduction 00:02:00 Operating System 00:04:00 Create an AWS account 00:06:00 Create a Linux EC2 Instance 00:06:00 Connect to Linux system using Mobaxterm from Windows 00:04:00 Connect to Linux system from MAC 00:02:00 Linux Filesystem Hierarchy 00:08:00 Files and Directories Basic Linux Commands 00:05:00 Read a File 00:06:00 Create a File 00:10:00 Edit or Append Content to a File 00:08:00 Create Directories 00:05:00 Remove FIles and Directories 00:09:00 Manage Files and Directories Copy Files or Directories - Commands: cp 00:06:00 Move or Rename a File 00:02:00 Change Directory - Command: cd 00:06:00 How to Search a File - Commands: find, diff and file 00:05:00 Search a word in a file - Command: grep 00:09:00 Replace a Word in a File - Commands: sed 00:09:00 User Management Creating & Managing a User - Command useradd 00:08:00 Login as a User on EC2 Instance 00:04:00 ls Command Explained 00:12:00 File Permissions 00:04:00 Changing Permissions - Commands: chmod 00:10:00 Changing Ownership - Commands: chown, file 00:04:00 System Management Gather System Information - Commands: free, cpuinfo, uname etc.. 00:08:00 Software Management Installing Packages - Commands : yum [install, remove] 00:06:00 Updating and Getting Info about Packages - Commands: yum [update, list, info] 00:03:00 Networking Collect Network info - Commands: hostname, ping, wget, ifconfig, curl 00:09:00 Telnet explained 00:06:00 Services Services - Commands: service [status, start, stop] 00:07:00 Services - commands chkconfig, systemctl 00:07:00 Process Management Process Management - Commands: ps, fg, bg, top 00:11:00 Other Topics Archiving files and directories - Commands: gzip, gunzip, zip, unzip, tar 00:08:00 Crontab Explained 00:09:00 Softlink and Hardlink - Commands: ln 00:10:00 Copy files from Windows to Linux - Commands: scp 00:16:00 Resources Resources - Linux for Cloud and DevOps Engineers 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.