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4608 Courses delivered On Demand

Introduction to the Role of Nutrition in Human Health

By Course Cloud

Call Centre Training is a comprehensive course designed to provide you with the skills and knowledge to thrive in a customer-centric environment. The course explores the fundamentals of call centre operations and the nuances of the agent-customer relationship. It offers in-depth insights into telephone etiquette, effective communication strategies and negotiation techniques. Call Centre Training also covers the management of difficult customers and introduces key performance indicators essential for benchmarking performance. With a unique blend of theoretical knowledge, this course sets the stage for you to excel in the dynamic world of call centres.

Introduction to the Role of Nutrition in Human Health
Delivered Online On Demand
£25

Call Centre Training

By Course Cloud

Call Centre Training is a comprehensive course designed to provide you with the skills and knowledge to thrive in a customer-centric environment. The course explores the fundamentals of call centre operations and the nuances of the agent-customer relationship. It offers in-depth insights into telephone etiquette, effective communication strategies and negotiation techniques. Call Centre Training also covers the management of difficult customers and introduces key performance indicators essential for benchmarking performance. With a unique blend of theoretical knowledge, this course sets the stage for you to excel in the dynamic world of call centres.

Call Centre Training
Delivered Online On Demand
£25

Restraint Awareness

By Course Cloud

In our modern, intricate world, approaching challenging situations with a blend of professionalism and calm is more crucial than ever. The 'Restraint Awareness' course meticulously provides learners with a comprehensive theoretical foundation, enabling them to manage these situations confidently. You'll delve deep into the intricacies of restraint, understanding its root causes and mastering strategies to limit its use.  Furthermore, you'll uncover behavioural techniques that act as deterrents to conflicts, comprehensive risk assessment processes ensuring safety for all, and effective communication strategies tailored for challenging behaviours. Upon completing this course, you'll have profound knowledge and the assuredness to address demanding behaviours ethically and professionally.

Restraint Awareness
Delivered Online On Demand
£25

Communications for Small Business Owners

4.8(9)

By Skill Up

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Communications for Small Business Owners
Delivered Online On Demand2 hours 44 minutes
£25

Phone-Based Customer Service Training

5.0(5)

By Online Training Academy

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Phone-Based Customer Service Training
Delivered Online On Demand2 hours 48 minutes
£10

Phone-Based Customer Service Training

5.0(5)

By Online Training Academy

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Phone-Based Customer Service Training
Delivered Online On Demand2 hours 48 minutes
£10

Body Language as a Sales Tool

By OnlineCoursesLearning.com

Body Language as a Sales Tool Certificate Figuring out how to utilize non-verbal communication as a business instrument is significant to anyone in the realm of deals - regardless of whether you're a wannabe sales rep or a prepared veteran, you will actually want to outfit quite possibly the most impressive deals devices accessible. This course gives a complete manual for non-verbal communication as a business instrument, including establishing the best first connection and the do's and don'ts for powerful non-verbal communication procedures. From fundamental non-verbal communication tips for bunch introductions, to the study of utilizing your signals as a business instrument in direct attempts to sell something, this course covers all you require to think about non-verbal communication as a successful deals apparatus! You Will Learn Instructions to utilize non-verbal communication to establish the best first connection The do's and don'ts for compelling deals non-verbal communication strategies Step by step instructions to viably utilize non-verbal communication during bunch deals introductions The study of enticing non-verbal communication in direct attempts to sell something Advantages of Taking This Course You will find the business occupation you had always wanted You will build income by making more deals You will climb the business stepping stool and accomplish your latent capacity You will dodge anxious and off-kilter attempts to sell something

Body Language as a Sales Tool
Delivered Online On Demand
£50

NASM Group Personal Training Specialist (GPTS)

5.0(13)

By Platinum Training Institute

With the NASM Group Personal Training Specialization, you can take your fitness career further. With this one-of-a-kind course, you’ll learn how to design, develop, and deliver successful training programs that combine the best of one-on-one training with the tenets of group fitness. By mastering the strategies and tools necessary for group personal training, you’ll maximize your time and revenue by training more people, more efficiently. You’ll accomplish this by learning how to develop a strategic business plan and workout plans rooted in the proven exercise science, as well as understanding the coaching and communication skills needed in a group setting and knowing how to teach, train and motivate participants. We’ll teach you the skills and methods needed to design and deliver a successful group personal training experience, whether that’s just two clients or more than 10 in a single time slot!

NASM Group Personal Training Specialist (GPTS)
Delivered Online On Demand
£250

Customer Service Representative

4.8(9)

By Skill Up

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Customer Service Representative
Delivered Online On Demand5 hours 29 minutes
£25

Professional Certificate Course in Interaction of Media Society and Strategic Communication in London 2024

4.9(261)

By Metropolitan School of Business & Management UK

The aim of the "Interaction of Media, Society and Strategic Communication" course is to provide students with an understanding of the complex and dynamic relationship between media, society, and strategic communication. After the successful completion of the course, you will be able to: Understand Strategic Communication by exploring the development of the Advertising Industry. Explore the User Dependency on Media Institutions. Explore the concept of Media Convergence. Understand Mass media and Popular Culture. Understand the Role of Social Values in Communication and The Effect on our Lives - Media Transformation Including Cultivation Theory, Functionalism, Agenda Setting, Uses and Gratifications Theory, and Social Learning. Understand Media Literacy. Understand Advertising in Contemporary Culture. Analyze the Future of Advertising. Analyze the Business of Public Relations The course covers the ways in which media and communication shape public opinion, attitudes, and behavior, and how organizations and institutions can use communication strategies to influence these outcomes. Students will learn about the role of media in shaping social and cultural norms, promoting social change, and influencing political processes, as well as the ethical and legal issues associated with strategic communication. The course will also explore the impact of new media technologies and platforms on the relationship between media, society, and strategic communication, and the ways in which organizations can use these tools to reach and engage with audiences. The course covers the ways in which media and communication shape public opinion, attitudes, and behavior, and how organizations and institutions can use communication strategies to influence these outcomes. Students will learn about the role of media in shaping social and cultural norms, promoting social change, and influencing political processes, as well as the ethical and legal issues associated with strategic communication. The course will also explore the impact of new media technologies and platforms on the relationship between media, society, and strategic communication, and the ways in which organizations can use these tools to reach and engage with audiences. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Interaction of Media Society and Strategic Communication Self-paced pre-recorded learning content on this topic. Interaction of Media Society and Strategic Communication Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.               The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Public Relations Specialists Marketing Professionals Advertising Executives Communications Managers Social Media Strategists Government Affairs Specialists Nonprofit Communications Directors Media Relations Managers Brand Managers Corporate Communications Directors.   Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Professional Certificate Course in Interaction of Media Society and Strategic Communication in London 2024
Delivered Online On Demand14 days
£28