23531 Courses delivered On Demand

💻 Unlock the Power of Information: Information Management Course! 🌐 Ready to harness the full potential of information for organizational success? Enroll in our Information Management Course, a comprehensive program designed to empower you with the skills and knowledge needed to become a proficient information manager. Join us on a transformative journey where data meets strategy, and turn your passion for organized information into a dynamic career. 🌟 Module 1: Introduction to Information Management Embark on your information journey with Module 1, offering a comprehensive introduction to the dynamic world of information management. Explore the fundamental principles, practices, and the critical role information plays in organizational success. Lay the foundation for your career as an information management expert. 📜 Module 2: Information Governance Navigate the complex landscape of information governance with Module 2. Learn to establish policies, standards, and procedures that ensure the effective and secure use of information. Explore compliance, risk management, and ethical considerations, laying the groundwork for robust information governance practices. 🏰 Module 3: Information Architecture Build the foundation of organized information with Module 3, dedicated to information architecture. Explore the design and organization of information structures, ensuring accessibility, usability, and findability. Learn to create taxonomies, metadata frameworks, and user-centered information architectures for efficient data retrieval. 📊 Module 4: Data Management Master the art of data with Module 4, focusing on data management. Explore the lifecycle of data, from acquisition and storage to processing and analysis. Learn database management, data quality assurance, and the implementation of effective data governance practices. 📚 Module 5: Knowledge Management Transform information into organizational wisdom with Module 5, dedicated to knowledge management. Explore strategies for capturing, storing, and sharing organizational knowledge. Learn to foster a knowledge-sharing culture, leverage technology for collaboration, and enhance decision-making processes. 🌟 Why Choose Our Information Management Course? Industry-Experienced Instructors: Learn from seasoned information management professionals with a wealth of hands-on experience. Practical Learning: Engage in real-world projects, case studies, and simulations to apply your knowledge in a practical setting. Cutting-Edge Technologies: Familiarize yourself with the latest information management tools and technologies used in the industry. Career-Ready Skills: Graduate with skills that align with the demands of the evolving information management landscape. Don't miss the opportunity to become a steward of information excellence! Enroll now in the Information Management Course and position yourself for success in a field where your organizational skills and strategic thinking will shine. Your journey into the world of information management brilliance begins here! 💻✨🎓 Course Curriculum Module 1_ Introduction to Information Management. Introduction to Information Management. 00:00 Module 2_ Information Governance. Information Governance. 00:00 Module 3_ Information Architecture. Information Architecture. 00:00 Module 4_ Data Management. Data Management. 00:00 Module 5_ Knowledge Management. Knowledge Management. 00:00

Non-profit organisations face unique challenges that demand a diverse set of skills across fundraising, leadership, and management. This course is designed to equip staff, board members, and volunteers with essential knowledge in areas such as charity accounting, grant writing, and strategic planning. Whether you are involved in marketing, public relations, or event coordination, the training modules cover a wide range of topics tailored specifically to the needs of non-profits, helping your team operate effectively and confidently in an ever-evolving sector. From mastering financial management and digital marketing techniques to enhancing team leadership and conflict resolution capabilities, this course offers a rich selection of subjects relevant to today’s non-profit environment. Delivered entirely online, the content allows participants to engage at their own pace, making it accessible regardless of location or schedule. It’s an ideal choice for organisations looking to develop a well-rounded team capable of meeting diverse organisational goals with clarity and professionalism. Key Features: CPD Certified FREE Instant e-certificate Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Training for Non Profit OrganisationsIncludes: Course 01: Fundraising Course 02: How to Fundraise: A Guide to Fundraising for Non-Fundraisers Course 03: Charity Accounting Course 04: Public Speaking Course 05: Leadership and Management Diploma Course 06: Marketing Course 07: Equality, Diversity and Discrimination Course 08: Team Management Course 09: Remote Team Management Course 10: People Management Skills Course 11: Event Planning Course 12: Grant Writing for Non-Profits Course 13: Public Relations Course 14: Financial Analysis Course 15: Financial Management Course 16: Crisis Management Course 17: Event Crowd Control Course 18: Budgeting Course 19: Digital Marketing Course 20: Equality, Diversity & Inclusion Course 21: Cross Cultural Awareness Course 22: Document Control Course 23: Project Management Diploma Course 24: Resilience Training Course 25: Strategic Planning and Analysis for Marketing Course 26: Conflict Resolution Training Learning Outcomes: Fundraising techniques Charity accounting principles Financial management practices Public speaking and PR strategies Leadership and management Employ digital marketing Crisis management and conflict resolution techniques Accreditation All of our courses, including this course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Course, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. CPD 260 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Non-profit staff, boards, and volunteers Career path Charity Fundraiser Non-profit Manager Grant Writer Public Relations Officer Event Coordinator Project Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Did you know 82% of small businesses fail due to poor cash flow management? Be the exception, not the statistic. Our comprehensive Cash Flow Management in Small Businesses: Key Considerations course is designed to equip entrepreneurs with essential tools for successful financial management.    Explore topics like accelerating cash inflows and budgeting. In our 7-module Cash Flow Management in Small Businesses course, we delve into crucial topics like fund surplus and shortage and how to leverage company accounts to your benefit. We also explore how companies often land into severe cash flow problems, helping you identify and prevent such setbacks in your own venture. Empower your small business with financial awareness, enabling sustained growth and resilience.   Furthermore, our course offers valuable insights into overtrading and its role in insolvency, helping you understand and manage the risks involved. With the Cash Flow Management in Small Businesses course, build a robust financial foundation and turn your cash flow into a powerful business tool. Enrol today to redefine your financial strategy for increased profits and stability. What will you learn in this course? Upon completion of the Cash Flow Management in Small Businesses course, you will be able to:   Understand the fundamentals of cash flow management in small businesses. Gain strategies to accelerate cash inflows and effectively budget cash flow. Learn to manage fund surpluses and shortages using company accounts. Grasp how to prevent severe cash flow problems in your business. Understand the implications and prevention of insolvency due to overtrading. Acquire knowledge to create sustainable financial plans for your business. Who is this course for: This Cash Flow Management in Small Businesses course is ideal for:   Budding entrepreneurs seeking to understand business finance. Small business owners looking to improve their cash flow management. Business consultants needing more proficiency in cash flow strategies. Students studying business or finance seeking practical insights. Any individual interested in starting or managing a small business. Career Path: Upon completing this Cash Flow Management in Small Businesses course, you'll have the knowledge and skills needed to confidently manage the finances of a small business. This could lead to opportunities as a financial consultant, business advisor, or entrepreneur. The skills acquired are also highly valuable for roles in business analysis and financial planning. Overall, this course is a valuable asset in pursuing a career focused on financial management within a small business setting. Certification After studying the course materials of the Cash Flow Management in Small Businesses: Key Considerations course, there will be a written assignment test which you can take either during or at the end of the course. After passing the test, you will have a range of certification options.    A CPD Accredited PDF Certificate - £4.99 A CPD Accredited Hardcopy Certificate - £8.00. A PDF Transcript - £4.99 A Hardcopy Transcript - £9.99.   Select according to your needs, and we assure timely delivery of your chosen certificate. Requirements This professionally designed Cash Flow Management in Small Businesses: Key Considerations course does not require you to have any prior qualifications or experience. It is open to everyone, and you can access the course from anywhere at any time. Just enrol and start learning! Course Curriculum Module 01: Introduction to Cash Flow Management Introduction to Cash Flow Management 00:08:00 Module 02: How to Accelerate Cash Inflows How to Accelerate Cash Inflows 00:18:00 Module 03: Budgeting Cash Flow Budgeting Cash Flow 00:14:00 Module 04: Fund Surplus and Shortage and Utilising Company Accounts Fund Surplus and Shortage and Utilising Company Accounts 00:15:00 Module 05: Cash Flow Management In Small Business Cash Flow Management In Small Business 00:17:00 Module 06: How Companies Get Into Severe Cash Flow Problems How Companies Get Into Severe Cash Flow Problems 00:18:00 Module 07: Insolvency as a Result Of Overtrading Insolvency as a Result Of Overtrading 00:09:00

Are you ready to delve into the dynamic world of logistics and supply chain management? Our comprehensive course is designed to equip you with the essential knowledge and skills to excel in this critical field. Whether you're new to logistics or looking to enhance your existing expertise, this course is your gateway to mastering the fundamentals. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this course, learners delve into the world of managing goods and materials effectively. They start by understanding the concept of inventory and its significance in supply chains. The course covers the processes of receiving and validating inventory, ensuring goods are correctly accounted for upon arrival. Setting up a warehouse is explored, highlighting how layout and organization impact efficiency. Learners also discover methods for identifying demand, crucial for planning and meeting customer needs. The outbound process, focusing on shipping goods to customers, is detailed, emphasizing timely and accurate order fulfillment. Maintaining inventory accuracy is stressed throughout, teaching techniques to prevent discrepancies. Finally, learners explore the key players in logistics and supply chains, understanding the roles and interactions that ensure smooth operations. This course equips learners with practical knowledge essential for effective management within logistics and supply chain environments. Course Curriculum Module 01: What is Inventory Module 02: The Receiving Process and Validating Inventory Module 03: Setting up the Warehouse Module 04: Identifying Demand Module 05: The Outbound Process Module 06: Maintaining Inventory Accuracy Module 07: Key Players Learning Outcomes: Define inventory and its role in supply chain management efficiency. Describe procedures for receiving and verifying incoming inventory accurately. Outline steps involved in warehouse setup and layout optimization. Analyze methods for forecasting and identifying customer demand patterns. Explain the process of preparing and shipping orders to customers. Implement techniques to ensure ongoing accuracy of inventory records. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in logistics and supply chain management principles. Professionals seeking foundational knowledge in inventory management practices. Students aiming to understand warehouse operations and inventory control. Entry-level employees in retail or distribution sectors. Managers looking to enhance their understanding of supply chain logistics. Career path Warehouse Manager Inventory Control Coordinator Logistics Analyst Supply Chain Coordinator Procurement Officer Distribution Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to delve into the dynamic world of logistics and supply chain management? Our comprehensive course is designed to equip you with the essential knowledge and skills to excel in this critical field. Whether you're new to logistics or looking to enhance your existing expertise, this course is your gateway to mastering the fundamentals. Key Features: CPD Certified Developed by Specialist Lifetime Access In this course, learners delve into the world of managing goods and materials effectively. They start by understanding the concept of inventory and its significance in supply chains. The course covers the processes of receiving and validating inventory, ensuring goods are correctly accounted for upon arrival. Setting up a warehouse is explored, highlighting how layout and organization impact efficiency. Learners also discover methods for identifying demand, crucial for planning and meeting customer needs. The outbound process, focusing on shipping goods to customers, is detailed, emphasizing timely and accurate order fulfillment. Maintaining inventory accuracy is stressed throughout, teaching techniques to prevent discrepancies. Finally, learners explore the key players in logistics and supply chains, understanding the roles and interactions that ensure smooth operations. This course equips learners with practical knowledge essential for effective management within logistics and supply chain environments. Course Curriculum Module 01: What is Inventory Module 02: The Receiving Process and Validating Inventory Module 03: Setting up the Warehouse Module 04: Identifying Demand Module 05: The Outbound Process Module 06: Maintaining Inventory Accuracy Module 07: Key Players Learning Outcomes: Define inventory and its role in supply chain management efficiency. Describe procedures for receiving and verifying incoming inventory accurately. Outline steps involved in warehouse setup and layout optimization. Analyze methods for forecasting and identifying customer demand patterns. Explain the process of preparing and shipping orders to customers. Implement techniques to ensure ongoing accuracy of inventory records. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in logistics and supply chain management principles. Professionals seeking foundational knowledge in inventory management practices. Students aiming to understand warehouse operations and inventory control. Entry-level employees in retail or distribution sectors. Managers looking to enhance their understanding of supply chain logistics. Career path Warehouse Manager Inventory Control Coordinator Logistics Analyst Supply Chain Coordinator Procurement Officer Distribution Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

This course will help you to understand the methods behind building a strong brand identity that captivates your audience. In this course you will gain the tools to create, launch, and market your brand that leaves a lasting impression and drive business success. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Learn the key elements of branding Recognise how to build a brand by implementing various strategies. Understand the benefits of building a brand Learn how to build a brand, develop and manage the same Realise the steps for brand building Know the brand equity index model Gain the required brand experience Understand how to get a big picture to win Recognise how to understand and analyse the key drivers Learn how to define a unique value proposition Understand how to conduct surveys by yourself Know how to name your brand effectively Learn how to use colour to win consumers' attention Brand Building, Development and Management Course Overview This online brand building, development and management course will explain to you the perfect way of starting your own brand and help you understand how to build a brand. You will acquire an understanding of the importance of branding and what are the strategies you should implement to build your brand. This online building a brand course will help you learn the techniques for developing and managing a brand. You will also learn about the brand equity index model, its key attributes, brand experience and much more using this comprehensive online course. By the end of the course, you will acquire a theoretical and practical understanding of the complete process of building and managing a brand. After finishing this extensive online course, you will also develop the skills required for becoming a confident marketer or entrepreneur. Who should take this course? This comprehensive brand building, development and management course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of brand management. Entry Requirement There are no academic entry requirements for this brand building, development and management course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This brand building, development and management course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum Introduction Introduction Why is Brand So Important Today Course Differentiation & Course Outline What You Should Know - Key Concepts What is a Brand. Brand Management. Brand Development. Brand Building. Brand Equity Index Model Key Attributes - Unmet Needs - Motivators - Key Drivers Brand Experience How to Win. How to Get a Big Picture to Win How to Define Thought Process - Part 1: Model How to Define Thought Process - Part 2: Shopping Behavior How to Define Thought Process - Part 3: Examples How to Understand and Analyze The Key Drivers How to Conduct Surveys by Yourself How to Discover Unmet Needs and Prioritize Attributes How to Define Unique Value Proposition How to Materials Before lunch With Limited Budget How to Name Your Brand Effectively How to Use Color to Win Consumers' Attention Order Your Certificate Now Order Your Certificate of Achievement Get Your Insurance Now Get Your Insurance Now Feedback Feedback Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

🎉 Unlock the Secrets to Retail Success with Our Text Course: 'Retail and Customer Management'! 🎉 Are you ready to elevate your career in the dynamic world of retail? Look no further! Our comprehensive text course, 'Retail and Customer Management,' is designed to equip you with the essential skills and strategies needed to thrive in the competitive retail landscape.   🌟 Why Choose Our Course? 🌟 In today's fast-paced retail environment, the ability to effectively manage customers and operations is crucial for success. Our course offers a holistic approach to retail management, covering key topics such as customer service techniques, inventory management, sales strategies, and employee supervision. Whether you're a seasoned retail professional looking to sharpen your skills or a newcomer eager to break into the industry, our course has something for everyone. Here are just a few reasons why our course stands out: Comprehensive Curriculum: Our course covers all aspects of retail and customer management, providing you with a solid foundation of knowledge and practical skills. Expert Insights: Learn from industry experts who have years of experience in the retail sector. Gain valuable insights and best practices that you can apply to your own career. Flexible Learning: Access course materials anytime, anywhere, and at your own pace. Whether you prefer to study on your lunch break or during your commute, our text-based format allows for convenient learning. Interactive Assignments: Put your knowledge into practice with engaging assignments and case studies. Learn through hands-on activities that simulate real-world retail scenarios. Networking Opportunities: Connect with fellow students and industry professionals through our online community. Share ideas, ask questions, and build valuable relationships that can enhance your career prospects.   👩‍💼 Who is this for? 👨‍💼 Our course is suitable for a wide range of individuals, including: Retail managers and supervisors looking to enhance their leadership skills. Frontline retail employees seeking to improve their customer service abilities. Entrepreneurs interested in starting their own retail business. Students and recent graduates aspiring to pursue a career in retail management. Anyone passionate about delivering exceptional customer experiences in the retail sector. No matter your background or experience level, our course is designed to help you succeed in the dynamic world of retail.   🚀 Career Path 🚀 Upon completing our course, you'll be equipped with the knowledge and skills needed to pursue various career opportunities in the retail industry. Here are just a few potential career paths: Retail Manager: Take on leadership roles in retail stores, overseeing day-to-day operations, managing staff, and optimizing sales performance. Customer Service Manager: Specialize in providing exceptional customer service, resolving issues, and implementing strategies to enhance customer satisfaction. Visual Merchandiser: Use your creativity to design visually appealing store layouts and displays that attract customers and drive sales. Inventory Control Specialist: Manage inventory levels, track product movements, and implement strategies to minimize stock shortages and overages. Retail Buyer: Source and purchase merchandise for retail stores, analyzing market trends and negotiating with suppliers to ensure a profitable product assortment. By mastering the principles of retail and customer management, you'll be well-positioned to pursue a rewarding career in this dynamic industry.   📚 FAQs (Frequently Asked Questions) 📚 Q: Is this course suitable for beginners? A: Yes! Our course is designed to accommodate learners of all levels, from beginners to seasoned professionals. Whether you're just starting out in retail or looking to advance your career, you'll find valuable insights and practical guidance to help you succeed. Q: How long does it take to complete the course? A: The duration of the course varies depending on your individual pace and schedule. On average, most students complete the course within a few weeks to a few months. However, since our course is self-paced, you have the flexibility to study at your own speed. Q: Are there any prerequisites for enrolling in the course? A: There are no specific prerequisites for enrolling in our course. Whether you're a seasoned retail professional or a newcomer to the industry, you're welcome to join us and elevate your skills in retail and customer management. Q: Can I access the course materials on my mobile device? A: Absolutely! Our course platform is mobile-friendly, allowing you to access all course materials from your smartphone or tablet. Study on the go and learn at your convenience, whenever and wherever you choose. Q: Is there a certificate of completion available? A: Yes, upon successfully completing the course requirements, you will receive a certificate of completion. This certificate serves as a testament to your newfound skills and can be a valuable addition to your resume or LinkedIn profile.   Don't miss out on this opportunity to supercharge your career in retail! Enroll in our 'Retail and Customer Management' course today and take the first step towards achieving your professional goals. Unlock the secrets to retail success and embark on a journey to a brighter future! 🌟 Course Curriculum Module 1 Introduction to Retail and Customer Management Introduction to Retail and Customer Management 00:00 Module 2 Customer Behavior and Market Segmentation Customer Behavior and Market Segmentation 00:00 Module 3 Understanding Customer Behavior and Preferences Understanding Customer Behavior and Preferences 00:00 Module 4 Marketing Strategies for Retail Success Marketing Strategies for Retail Success 00:00 Module 5 Operational Excellence in Retail Management Operational Excellence in Retail Management 00:00 Module 6 Enhancing Customer Experience through Employee Engagement Enhancing Customer Experience through Employee Engagement 00:00 Module 7 Effective Customer Relationship Management Strategies Effective Customer Relationship Management Strategies 00:00

Description: To maintain your company's reputation, you have to keep your customers satisfied. An experienced and efficient customer service can easily maintain your customers. This Level 2 Certificate in Customer Service Management will teach the aspects managing customer service. In this course, you will learn to identify links between excellence in customer service and your business policies. You will also learn to develop skills and practices that are essential elements of customer service, recognize what are employees and customers are looking for, etc. Finally, you will understand the true meaning of leadership, managing performance, and practices. Learning Outcomes: Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in Customer Service Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in Customer Service Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customer Service Management - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Customer Service Management - Old Version Course Overview 00:05:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Mock Exam Mock Exam- Level 2 Certificate in Customer Service Management 00:20:00 Final Exam Final Exam- Level 2 Certificate in Customer Service Management 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Overview This Anxiety and Depression Management Diploma course will unlock your full potential and will show you how to excel in a career in Anxiety and Depression Management Diploma. So upskill now and reach your full potential. Everything you need to get started in Anxiety and Depression Management Diploma is available in this course. Learning and progressing are the hallmarks of personal development. This Anxiety and Depression Management Diploma will quickly teach you the must-have skills needed to start in the relevant industry. In This Anxiety and Depression Management Diploma Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Anxiety and Depression Management Diploma skills to help you advance your career. Acquire a comprehensive understanding of various Anxiety and Depression Management Diploma topics and tips from industry experts. Learn in-demand Anxiety and Depression Management Diploma skills that are in high demand among UK employers, which will help you to kickstart your career. This Anxiety and Depression Management Diploma course covers everything you must know to stand against the tough competition in the Anxiety and Depression Management Diploma field.  The future is truly yours to seize with this Anxiety and Depression Management Diploma. Enrol today and complete the course to achieve a Anxiety and Depression Management Diploma certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Anxiety and Depression Management Diploma course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Anxiety and Depression Management Diploma course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Anxiety and Depression Management Diploma course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Anxiety and Depression Management Diploma is suitable for anyone aspiring to start a career in Anxiety and Depression Management Diploma; even if you are new to this and have no prior knowledge on Anxiety and Depression Management Diploma, this course is going to be very easy for you to understand.  And if you are already working in the Anxiety and Depression Management Diploma field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Anxiety and Depression Management Diploma course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Anxiety and Depression Management Diploma course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Anxiety and Depression Management Diploma course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Anxiety and Depression Management Diploma course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 01: Neurotransmitters What are Neurotransmitters? 00:11:00 Study Materials: Neurotransmitters 00:12:00 Module 02: GABA GABA 00:19:00 Study Materials: GABA 00:10:00 Module 03: Emotional Freedom Technique for Anxiety Relief Emotional Freedom Technique 00:04:00 Study Materials: EFT for Anxiety Relief 00:04:00 Module 04: NLP Anchoring for Anxiety Relief NLP Anchoring 00:05:00 Study Materials: NLP Anchoring for Anxiety Relief 00:04:00 Module 05: Meal Plans Oxalates 00:06:00 Study Materials: Oxalate and Anxiety 00:06:00 Study Materials: 14 Day Meal Plan 00:54:00 Study Materials: Magnesium 00:10:00 Study Materials: Stop Your Sugar Habit 00:04:00