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Being able to speak in public is essential to success in any work field. If you are in a hurry to master public speaking and presentation skills, then why not join us and become a great speaker and presenter right away. The Public Speaking Presentation Skills is designed to help you become a better speaker. In this course, you will learn the fundamental components of successful public speaking. Learn the tips to look comfortable, confident and relaxed in front of your audience. The course will also teach you how to increase your communication skills as well as understand and convince your audience, entice them with an undefiled presentation, managing your body language correctly, key themes and sentences. Upon completion, you will comfortably speak in public regardless of whether you are sitting or standing, regardless of audience size. What Will I Learn? Look comfortable, confident and relaxed when speaking and presenting Be understood by the audience Have key messages remembered by the audience Influence the audience to take desired action Requirements A desire to become better at public speaking and presentation skills in the shortest time possible A cell phone, webcam or laptop with a video recording device A willingness to learn public speaking and presentation skills by actually speaking, not just watch videos or reading Who is the target audience? Individuals of any public speaking and presentation skill level looking to improve dramatically in a short time period Quickly Become an Excellent Speaker and Presenter 2 Lectures Quick Wins! The Secret to Using Speaker Notes Effectively FREE 00:01:00 Avoiding The Initial Wrong Turn Most Speakers and Presenters Make FREE 00:02:00 Concluding the Beginning of Your Public Speaking and Presenting Skills Journey Developing Expert Judgment for Your Public Speaking and Presenting Opportunities 00:05:00 The Radical Yet Simple Solution To Finding Great Messages FREE 00:03:00 Your Stories Will Make Your Ideas Unforgettable 00:07:00 Your PowerPoint Will Create Engagement, Not Slumber FREE 00:07:00 Passing the Ultimate Presentation Skills Test Building an Ethical Cheat Sheet Just for You 00:05:00 This Is The Do Or Die Moment For Your Speaking Improvement 00:06:00 There Is a Perfect Test for Your Speech Or Presentation 00:05:00 I Will give You a Personalized Professional Presentation Critique Right Here 00:02:00 The Successful Public Speaking and Presentation Skills Path Continuing Your Path of Public Speaking and Presentation Skills Improvement 00:03:00

In the realm of personal and professional development, the ability to articulate thoughts and ideas effectively is paramount. Enter the course 'Communication Skills: Body of the Speech, Expressions & Body Movements,' a comprehensive guide to mastering the art of conveying messages with clarity and confidence.  This course, meticulously designed, provides a roadmap for enhancing one's communication skills. It delves into the nuances of selecting topics, crafting engaging introductions, constructing the main body of speeches, and concluding with impact. Moreover, it imparts general instructions that are pivotal in elevating one's skill to communicate. Through real-world communication skills examples, the course sheds light on how to develop communication skills that resonate in various settings. Understanding effective communication skills is not just about verbal eloquence; it's also about the non-verbal cues that add depth to our words. This course offers a deep dive into the subtleties of body language and facial expressions, crucial components of good communication skills. It's an opportunity to explore and refine how we present ourselves, ensuring our physical demeanour aligns with the message we intend to convey. By integrating these aspects, learners can transform their communication style, making it more compelling and authentic. Enrolling in this communication skills course is a journey towards becoming a more persuasive and influential speaker. It's tailored for individuals keen on learning how to improve communication skills in a structured, yet engaging manner. Whether you're preparing for a public speaking engagement or striving to make your everyday interactions more impactful, this course is your gateway to becoming a more adept communicator. Learning Outcomes Develop the ability to select and refine speech topics tailored to specific audiences and occasions. Master the art of crafting captivating introductions and powerful conclusions for speeches. Gain proficiency in structuring the main body of a speech for maximum impact and clarity. Acquire skills in using body language and facial expressions to enhance verbal communication. Learn general instructions and tips for overall improvement in personal and professional communication. Why buy this Communication Skills: Body of the Speech, Expressions & Body Movements? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Communication Skills: Body of the Speech, Expressions & Body Movements there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Communication Skills: Body of the Speech, Expressions & Body Movements course for? Individuals aspiring to enhance their public speaking abilities. Professionals seeking to improve workplace communication and presentation skills. Students and educators aiming to develop better engagement strategies. Anyone interested in mastering non-verbal communication aspects. Career-oriented individuals looking to boost their interpersonal skills for professional advancement. Prerequisites This Communication Skills: Body of the Speech, Expressions & Body Movements does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Communication Skills: Body of the Speech, Expressions & Body Movements was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Public Relations Officer: £24,000 - £40,000 Annually Corporate Trainer: £30,000 - £45,000 Annually Sales Manager: £25,000 - £50,000 Annually Human Resources Manager: £35,000 - £55,000 Annually Marketing Executive: £23,000 - £35,000 Annually Customer Service Manager: £22,000 - £40,000 Annually Course Curriculum Course Introduction Course Introduction 00:02:00 Module 01: Deciding the Topic Deciding the Topic 00:05:00 Module 02: Introductory Address Introductory Address 00:03:00 Module 03: Body of the Speech Body of the Speech 00:01:00 Information Sources 00:03:00 Content Management 00:02:00 Expressions & Body Movements 00:02:00 Pause Perfection 00:01:00 Real Time Modulation 00:02:00 Recall Techniques 00:02:00 Module 04: Conclusion Questions & Answers 00:02:00 Managing the Audience 00:01:00 Module 05: General Instructions General Instructions 00:01:00 Assignment Assignment - Communication Skills: Body of the Speech, Expressions & Body Movements 00:00:00

Description: Digital marketing has become exceptionally valuable as it has the potential to grow your business from scratch and make a profit in the process. The Digital Marketing Diploma Level 3 course includes all the most up-to-date digital marketing strategies and helps you to promote your products or business using various digital platforms. Through this course, you will equip yourself with a solid foundation in the core concepts of digital marketing. It ensures you learn all the essential skills and knowledge needed to exceed as a digital marketing professional. Broaden your knowledge of the basics of digital marketing, including the elemental characteristics, and its various strategies that empower you to develop and implement digital marketing strategies and drive sales eventually. Along with Facebook, Twitter, Pinterest, Instagram, and Google +marketing, you will also enhance your understanding of website promoting, email marketing, Youtube marketing, copywriting, podcasting, Quora, and Google Analytics. From social media marketing to search marketing, this diploma course teaches you everything to sparkle in the digital marketing arena. Who is the course for? Business owners, students of accountancy/ finance/bookkeeping, budding finance directors, and management accountants Individuals who want to manage their personal cashflows better Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Course Overview: The Office Skills and Administration Level 3 course covers everything from business writing and phone etiquette to body language interpretation and minute-taking methods. You will not only learn to improve your communication and organisational aptitudes, but you will also even be trained to get the most out of Microsoft's Excel and PowerPoint. Maximise your career potential and take your office abilities to a new standard. Key Features of the Course: CPD certificate upon completion 24/7 learning assistance for continuous support Engaging and interactive learning materials A comprehensive curriculum covering various aspects of Office Skills and Administration Level 3 Learn at your own pace, anywhere and anytime Who is This Course For? The Office Skills and Administration Level 3 course is for individuals looking to improve their office skills and administrative capabilities. It's suitable for office professionals, administrators, and those aspiring to enhance their office management expertise, whether you're new to the field or have some experience. What You Will Learn: This Office Skills and Administration Level 3 course covers: Efficient personal assistant skills. Effective admin support techniques. Administrative management strategies. Enhanced organisational skills. Professional telephone etiquette. Business writing proficiency. Time management, effective communication, meeting management, and basic Excel and PowerPoint skills. Why Enrol in This Course: Taking part in the Office Skills and Administration Level 3 course has several advantages. It is a highly popular programme that was recently upgraded to reflect modern office management trends and practices. By staying current with industry standards, you will increase your employability and open the door to great career opportunities in the administrative profession. Requirements: To enrol in the Quality Tools and Problem Solving Methods course, you typically need: Basic office management knowledge. Interest in advanced administrative skills. Computer and internet proficiency. Proficiency in English. Completion of the course provider's requirements. Career Path: Upon completing the Office Skills and Administration Level 3 course, you can pursue diverse and rewarding career opportunities. Here are five related professions, along with their average UK salaries: Office Manager (£30,000-£50,000 per year) Administrative Coordinator (£25,000-£40,000 per year) Executive Assistant (£30,000-£55,000 per year) Data Entry Specialist (£20,000-£30,000 per year) Customer Service Representative (£20,000-£35,000 per year) Certification: After successfully completing the Office Skills and Administration Level 3 course, you will be issued a CPD certificate that is acknowledged across many sectors. This recognised accreditation can help you improve your professional reputation and broaden your employment opportunities.Take part now for proficiency in office skills and administration, and join a global community of learners on this transforming educational adventure. Course Curriculum 12 sections • 54 lectures • 18:19:00 total length •Personal Assistant: 01:23:00 •Admin Support: 01:54:00 •Administrative Management: 00:00:00 •Organisational Skills: 01:16:00 •Telephone Etiquette: 01:07:00 •Business Writing: 01:24:00 •Time Management: 01:09:00 •Body Language and Effective Communication: 01:23:00 •Meeting Management: 01:24:00 •Navigate the Excel User Interface: 00:28:00 •Use Excel Commands: 00:10:00 •Create and Save a Basic Workbook: 00:19:00 •Enter Cell Data: 00:12:00 •Use Excel Help: 00:05:00 •Create Worksheet Formulas: 00:15:00 •Insert Functions: 00:17:00 •Reuse Formulas and Functions: 00:17:00 •Insert, Delete, and Adjust Cells, Columns, and Rows: 00:10:00 •Search for and Replace Data: 00:09:00 •Use Proofing and Research Tools: 00:07:00 •Apply Text Formats: 00:16:00 •Apply Number Format: 00:08:00 •Align Cell Contents: 00:09:00 •Apply Styles and Themes: 00:12:00 •Apply Basic Conditional Formatting: 00:11:00 •Create and Use Templates: 00:08:00 •Preview and Print a Workbook: 00:10:00 •Set Up the Page Layout: 00:09:00 •Configure Headers and Footers: 00:07:00 •Manage Worksheets: 00:05:00 •Manage Workbook and Worksheet Views: 00:07:00 •Manage Workbook Properties: 00:06:00 •Customize the User Interface: 00:19:00 •Set PowerPoint 2016 Options: 00:07:00 •Modify Slide Masters and Slide Layouts: 00:16:00 •Add Headers and Footers: 00:05:00 •Modify the Notes Master and the Handout Master: 00:04:00 •Create SmartArt: 00:09:00 •Modify SmartArt: 00:05:00 •Write Math Equations: 00:07:00 •Add Audio to a Presentation: 00:09:00 •Add Video to a Presentation: 00:10:00 •Customize Animations and Transitions: 00:14:00 •Review a Presentation: 00:15:00 •Store and Share Presentations on the Web: 00:06:00 •Annotate a Presentation: 00:07:00 •Set Up a Slide Show: 00:08:00 •Create a Custom Slide Show: 00:03:00 •Add Hyperlinks and Action Buttons: 00:07:00 •Record a Presentation: 00:05:00 •Secure a Presentation: 00:11:00 •Broadcast a Slide Show: 00:07:00 •Create a Video or a CD: 00:08:00 •Assignment - Office Skills and Administration Level 3: 00:00:00

Overview Fundamentals of Business Analysis is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Fundamentals of Business Analysis and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 09 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training After you have successfully completed your assignment, you will be qualified to apply for a CPD Certification from The Teachers Training. The PDF certificate can be downloaded after you have completed your course. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £8.99 The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: An Introduction to Business Analysis An Introduction to Business Analysis 00:48:00 Module 02: The Necessity of a Business Analyst The Necessity of a Business Analyst 00:41:00 Module 03: Addressing Requirements Addressing Requirements 00:23:00 Module 04: Needs Assessment Needs Assessment 01:06:00 Module 05: Business Analysis Planning Business Analysis Planning 01:13:00 Module 06: Strategy Analysis Strategy Analysis 00:28:00 Module 07: Stakeholder Analysis Stakeholder Analysis 01:08:00 Module 08: Requirements Elicitation Requirements Elicitation 00:47:00 Module 09: Requirements Analysis Requirements Analysis 00:47:00 Module 10: Traceability and Monitoring Traceability and Monitoring 00:37:00 Module 11: Solution Evaluation Solution Evaluation 00:48:00

C++ Programming Masterclass is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this C++ Programming Masterclass and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 04 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01 Classes and Structs 00:22:00 Enums 00:14:00 Unions 00:16:00 Introduction to Pointers 00:11:00 Pointers and Array Indexing 00:12:00 Module 02 Using Const with Pointers 00:09:00 Pointers to String Literals 00:12:00 References 00:14:00 Smart Pointers 00:22:00 Arrays 00:15:00 Module 03 Standard Library Strings 00:14:00 More Standard Library Strings 00:18:00 Functions 00:18:00 More Functions 00:16:00 Function Pointers 00:15:00 Control Statements 00:18:00

Overview Make a massive difference to someone's quality of life and boost your potential in an exciting new career path. This innovative course is designed to train anyone to become an effective and qualified Life Coach, helping people to achieve their personal goals. The Coaching & Mentoringcourse will teach you much more than just people management. You will learn to develop excellent communication skills, understand neuro-linguistic programming, read body language, provide motivation and emotional support, and recognise success. Alongside this, you will be taught how to seize business opportunities with this skill, and thrive in a growing industry. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment in this Coaching & Mentoring. It is available to all students, of all academic backgrounds. Requirements Our Coaching & Mentoring is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 8 lectures • 04:33:00 total length •Module 1: Introduction to Coaching and Mentoring: 00:28:00 •Module 2: Coaching and Mentoring: Objectives & Processes: 00:33:00 •Module 3: Ethical Aspects of Coaching and Mentoring: 00:35:00 •Module 4: Coaching and Mentoring Models: 01:01:00 •Module 5: Effective Communication Skills: 00:28:00 •Module 6: Personal Skills: 00:27:00 •Module 7: Management Skills: 00:26:00 •Module 8: Functional Skills: 00:35:00

Overview This English course will unlock your full potential and will show you how to excel in a career in English. So upskill now and reach your full potential. Everything you need to get started in English is available in this course. Learning and progressing are the hallmarks of personal development. This English will quickly teach you the must-have skills needed to start in the relevant industry. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your English skills to help you advance your career. Acquire a comprehensive understanding of various English topics and tips from industry experts. Learn in-demand English skills that are in high demand among UK employers, which will help you to kickstart your career. This English course covers everything you must know to stand against the tough competition in the English field.  The future is truly yours to seize with this English. Enrol today and complete the course to achieve a English certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the English course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the English course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the English course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This English is suitable for anyone aspiring to start a career in English; even if you are new to this and have no prior knowledge on English, this course is going to be very easy for you to understand.  And if you are already working in the English field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this English course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This English course has no prerequisite.  You don't need any educational qualification or experience to enrol in the English course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online English course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum English Introduction to the Course 00:13:00 Basics of Grammar 00:16:00 The Basics of Sentence 00:11:00 Structure of Sentence 00:19:00 Questions 00:13:00 Punctuation and Capitalisation 00:24:00 Spelling 00:27:00 Common Mistakes and Ways to Improve 00:21:00

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Description: Customer service is the assistance provided by a business or company to clients who are interested in their products and services. This is very crucial in any business since this will show your customers and potential clients how you will help them to keep their satisfaction even after their purchases have been made. To become an expert in customer service, you need to have skills in communication which this course will provide. Learn both communication and customer service skills in this complete course that will help you provide your customers with the best customer service they could ever ask for. Who is the course for? Business professionals who want to maintain their integrity through customer service People who are interested in learning more about communication and customer service Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Customer Service Bundle Course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Basics of Customer Service Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Providing Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Customer Service Bundle Course 00:30:00 Final Exam Final Exam- Customer Service Bundle Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00