4614 Courses delivered On Demand

Master business operations with our comprehensive training course. Ideal for aspiring and current Operations Managers, covering essential skills in process management, supply chain, and project management. Enrol now!

Master the essential skills to become an indispensable Personal Assistant with our comprehensive Executive Secretary Training course. Learn effective communication, time management, organization, and problem-solving techniques to excel in supporting high-level executives and managing administrative tasks efficiently. Enroll now and elevate your career to new heights!

Discover the vital role of a Learning Support Assistant in enhancing educational experiences for students. Explore responsibilities, skills, and strategies for providing individualized support in diverse learning environments. Learn how to assist teachers, facilitate student engagement, and promote inclusive learning opportunities. Start your journey toward making a difference in students' lives today.

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.

Struggling with time management? Learn practical strategies to maximise productivity and achieve balance in work, life, and everything in between.

Enroll in the Nursery Nurse course to gain essential skills and knowledge for a rewarding career in childcare and early years settings. Suitable for aspiring nurses and healthcare professionals, this comprehensive program covers key topics in nursery nursing, including child development, safeguarding, nutrition, and more.

Become a skilled Learning Support Assistant with our online course. Designed to equip you with the fundamental values and roles of LSAs, this training covers essential skills for working with children who have special educational needs and impairments. Learn how to provide one-on-one support in the classroom, ensuring all students can thrive. Enrol now and earn your internationally recognized certificate!

Explore the intricacies of counseling children and adolescents with our specialized course. Gain insights and practical skills to address the unique challenges and developmental stages of young clients. Enroll now to deepen your understanding and make a positive impact on the mental health and well-being of children and adolescents.

Embark on a rewarding career in community healthcare with our Community Practice Nurse Course. Ideal for registered nurses, healthcare professionals, and aspiring individuals, this comprehensive course equips you with the skills and knowledge needed to excel in roles such as district nurse, public health nurse, and community health educator.

Enhance your supervisory skills with our Professional Supervisor Training course. Learn essential techniques for setting expectations, assigning work, providing feedback, managing time, and resolving conflict. Ideal for new supervisors or those seeking to improve their leadership abilities.