7745 Courses delivered On Demand

Level 5 Diploma | FREE QLS Endorsed Certificate | 11 CPD Courses & PDF Certificates | 155 CPD Points | CPD Accredited

Are you ready to elevate your administrative career to new heights? Our Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking Course is designed to empower you with the essential skills and knowledge needed to excel in today's fast-paced business environment. According to Reed a Executive Secretary can earn from £40,000 to £50,000 in a year depending on qualification, experience, location and other factors. Join our Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking course and become the indispensable right-hand person every executive dreams of. Key Features This Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking Course Includes: Free Certificate Developed by Specialist Lifetime Access Course Curriculum of Office Skills: Admin, Secretarial & PA (Executive PA) Course: Module 1: Foundational Skills 1.1 Introduction to Personal Assistant 1.2 Telephone Etiquette for Business 1.3 Effective Business Writing 1.4 Enhancing Communication Skills Module 2: Representing the Company 2.1 Advocating for Your Boss and Company 2.2 Excellence in Customer Service Module 3: Organizational Skills 3.1 Organizational Skills 3.2 Successful Planning and Scheduling 3.3 Mastering Time Management Module 4: Record Keeping & Documentation 4.1 Maintaining Records and Filing Systems 4.2 Invoicing and Petty Cash Procedures Module 5: Meeting and Event Management 5.1 Coordination of Meetings and Conferences 5.2 Arranging Travel Logistics 5.3 Introduction to Minute Writing 5.4 Preparing for Minute-Taking 5.5 Understanding the Meeting Structure 5.6 Documenting Meetings, Decisions, and Actions 5.7 Techniques for Minute Taking 5.8 Building Confidence in Meeting Facilitation Module 6: Specialized Roles & Services 6.1 Handling Mail Services and Shipping Learning Outcomes: Understand roles of a PA and key communication techniques. Develop proficiency in business writing and telephone etiquette and Office Skills. Master organisational techniques for effective planning and scheduling. Implement record-keeping systems, including filing and invoicing. Coordinate meetings, conferences, and travel arrangements efficiently. Acquire expertise in minute taking and building confidence in related tasks. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking. Moreover, this course is ideal for: Individuals aspiring to administrative and secretarial roles. Employees seeking to enhance their office management capabilities. Professionals looking to upgrade their organisational skills. Individuals preparing for roles as executive PAs. Staff wanting to refine their communication and representation techniques. Anyone who wants to know more about Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking course. Requirements There are no requirements needed to enrol into this Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking course. We welcome individuals from all backgrounds and levels of experience to enrol into this Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking course. Career path After finishing this Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking are: Personal Assistant Executive Secretary Administrative Coordinator Office Manager Event Coordinator Travel Coordinator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that the UK beauty industry is worth over £28 billion? Are you interested in a career in the beauty sector, or perhaps you want to elevate your own skincare routine and makeup skills? This Dermatology, Gel Manicure & Beauty Skincare bundle offers a variety of courses to equip you with the knowledge and techniques to achieve your goals. This bundle combines the expertise of dermatology and skincare with the practical application of gel manicures and various beauty treatments. You'll gain valuable insights into skin health, learn essential makeup techniques for special occasions like Indian weddings, and master spa facial therapies. Key Features of the Dermatology, Gel Manicure & Beauty Skincare Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Dermatology, Gel Manicure & Beauty Skincare bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Gel Manicure QLS Course 02: Dermatology & Skincare QLS Course 03: Beauty Skincare 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Indian Bridal Makeup Course 02: Luxury Spa Facial Therapy Course - Step by Step Guide Course 03: Fashion Law Online Course Course 04: Fashion Store Assistant Training Course 05: Personal Hygiene In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Dermatology, Gel Manicure & Beauty Skincare courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of Dermatology, Gel Manicure & Beauty Skincare Identify common skin conditions and recommend appropriate skincare practices. Master the application of gel manicures for long-lasting, chip-resistant nails. Learn professional makeup techniques for creating a flawless Indian bridal look. Gain an understanding of the legal framework governing the fashion industry. Develop the skills required to excel as a spa facial therapist. Enhance your knowledge of personal hygiene practices for optimal health. Why Choose Us? Get 3 Free QLS Endorsed Certificate upon completion of Dermatology & Beauty Skincare Get a free student ID card with Dermatology & Beauty Skincare Training program (£10 postal charge will be applicable for international delivery) The Dermatology & Beauty Skincare is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Dermatology & Beauty Skincare course materials The Dermatology & Beauty Skincare comes with 24/7 tutor support Take a step toward a brighter future! *** Course Curriculum *** QLS Course 01: Gel Manicure Module 01: Anatomy And Physiology Of Nail Module 02: Nail Product Chemistry Module 03: Manicure Module 04: Pedicure Module 05: Nail Art Tools And Technique Module 06: Nail Polish Recipes Module 07: Nail Art Design I Module 08: Nail Art Design II Module 09: Nail Art Design III Module 10: Gel And Shellac Manicure QLS Course 02: Dermatology Module 01: Basics Of Dermatology Module 02: Skin Anatomy Module 03: Skin Nutrients Module 04: Diagnosis Of Skin Disease Module 05: Skin Infections Module 06: Atopic Eczema Module 07: Care Of Different Skin Types Module 08: Different Ethnicities Skin Care Module 09: Reducing Ageing Effects Module 10: Acne And Its Remedies Module 11: Seasonal Skin Care Module 12: Effect Of The Sunburn And Its' Remedies QLS Course 03: Beauty Skincare Module 01: Skin Anatomy Module 02: Skin Nutrients Module 03: Skin Care For Different Skin Types Module 04: Skin Care For Different Ethnicities Module 05: Reducing Ageing Effects Module 06: Hair Removal Examined Module 07: Diagnosis Of Skin Disease Module 08: Eczema Module 09: Keratinising And Papulosquamous Disorders Module 10: Skin Infections Module 11: Remedies For Acne Prone Skin Module 12: Seasonal Skin Care Module 13: Effect Of The Sun And Its' Remedies =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*13 = £169) QLS Endorsed Hard Copy Certificate: Free (For The 3 QLS Course: Previously it was £357) CPD 270 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This Dermatology, Gel Manicure & Beauty Skincare bundle is ideal for: Beauty Enthusiasts Makeup Artists Spa Therapists Fashion Professionals Retail Staff Requirements You will not need any prior background or expertise to enrol in this Dermatology, Gel Manicure & Beauty Skincare bundle. Career path After completing this Dermatology, Gel Manicure & Beauty Skincare bundle, you are to start your career or begin the next phase of your career. Dermatologist Esthetician Makeup Artist Fashion Lawyer Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Dermatology at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Gel Manicure and Nail Artist Training at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

*** 24 Hour Limited Time Flash Sale *** Advanced Diploma in Financial Planning & Financial Modelling Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Do you dream of making smarter financial decisions, both personally and professionally? A recent study by the Money Advice Service found that a significant portion, 40% of UK adults lack confidence in managing their finances. Additionally, 20% of adults with no savings cushion struggle with debt. This comprehensive bundle offers the perfect solution. Are you ready to unlock your financial potential? Our Advanced Diploma in Financial Planning & Financial Modelling equips you with a powerful blend of financial planning and modelling expertise. Master the fundamentals of accounting and bookkeeping, before diving into financial analysis and risk management. Learn to craft strategic budgets and forecasts, navigate economic uncertainties, and make informed investment decisions. Build proficiency in industry-standard accounting software like Sage 50, QuickBooks, and Xero. Gain a competitive edge with in-depth training on financial modelling using Excel, a critical skill for business analysts and financial professionals. With this Advanced Financial Planning & Financial Modelling course you will get 30 CPD Accredited PDF Certificates, Hard Copy of Certificate and our exclusive student ID card absolutely free. Courses Are Included In This Advanced Financial Planning & Financial Modelling Bundle: Course 01: Secure Your Finance by Creating a Robust Financial Plan Course 02: Financial Reporting Course 03: Financial Modeling Using Excel Course 04: Online Financial Modelling Training Course 05: Accounting and Finance Course 06: Banking and Finance Accounting Statements Financial Analysis Course 07: Central Banking Monetary Policy Course 08: Corporate Finance: Profitability in a Financial Downturn Course 09: Debt Management - Online Course Course 10: Finance: Financial Risk Management Course 11: Financial Analysis Course Course 12: Financial Management Course 13: Making Budget & Forecast Course 14: Dealing With Uncertainty: Make Budgets and Forecasts Course 15: Understanding Financial Statements and Analysis Course 16: Learn to Read, Analyse and Understand Annual Reports Course 17: Accounting & Bookkeeping Masterclass Course 18: Accounting Basics Course 19: Bookkeeper Training Course Course 20: UK Tax Accounting Course 21: Sage 50 Accounts Course 22: Quickbooks Online Course 23: Xero Accounting and Bookkeeping Online Course 24: Business Law: Applied Fundamentals Course 25: Business Model Canvas for Business Plan Course 26: Capital Budgeting & Investment Decision Rules Course 27: Cost Control & Project Scheduling Course 28: Investment Course 29: Make Business Plans: Forecasting and Budgeting Course 30: Strategic Business Management Empower yourself with the expertise to achieve financial freedom and propel your career forward. Enrol today and unlock a world of financial possibilities! Learning Outcomes of Advanced Financial Planning & Financial Modelling Diploma Apply financial planning principles to personal and business scenarios. Master financial modelling techniques using Excel and specialized software. Analyze financial statements and assess business performance. Develop risk management strategies to mitigate financial uncertainty. Craft budgets and forecasts to predict future outcomes. Gain a comprehensive understanding of accounting principles and practices. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Financial Planning & Financial Modelling Get a free student ID card with Financial Planning & Financial Modelling Training program (£10 postal charge will be applicable for international delivery) The Financial Planning & Financial Modelling is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Financial Planning & Financial Modelling course materials The Financial Planning & Financial Modelling comes with 24/7 tutor support Start your learning journey straight away! Curriculum Breakdown Course 01: Secure Your Finance by Creating a Robust Financial Plan Section 01: The Fundamentals Section 02: Revenue Models Section 03: Staffing And Expense Models Section 04: Financial Statements Course 02: Financial Reporting Module 01: Financial Reporting Module 02: The Cash Flow Statement Module 03: Credit Analysis Module 04: The Balance Sheet Module 05: Equity Analysis Module 06: Ratio Analysis Module 07: The Applications And Limitations Of EBITDA Module 08: Tax System And Administration In The UK Course 03: Financial Modeling Using Excel Welcome to the Course! Get the Overview of What You'll Learn Planning your Financial Model Building a Model Template Projecting the Income Statement Projecting the Balance Sheet Projecting Cash Flows Advanced Financial Modeling BONUS LESSON: Top 5 Excel Features for Financial Modellers =========>>>>> And 27 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*30= £389) CPD Hard Copy Certificate: Free ( For The First Course: Previously it was £29.99) CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Requirements This Advanced Financial Planning & Financial Modelling doesn't require prior experience and is suitable for diverse learners. Career path This Advanced Financial Planning & Financial Modelling bundle will allow you to kickstart or take your career in the related sector to the next stage. Financial Analyst Investment Banker Financial Planner Risk Manager Business Consultant Finance Manager Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

The Family Support Work and Safeguarding Course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Family Support Work and Safeguarding Course consists of several modules that take around 4 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 1: Introduction To Family Support Work Introduction to Family Support Work 00:21:00 Module 2: Legislation, Policy, and Guidance Legislation, Policy, and Guidance 00:48:00 Module 3: Solving Family Issues: part-1 Solving Family Issues - Part 1 00:46:00 Module 4: Solving Family Issues: part-2 Solving Family Issues - part 2 00:41:00 Module 5: Safeguarding - assessing need and providing help: Part-1 Safeguarding - Assessing need and providing help (Part 1) 00:32:00 Module 6: Safeguarding - assessing need and providing help: Part-2 Safeguarding - Assessing Need and Providing Help (Part 2) 00:34:00 Module 7: Building relationships Building Relationships 00:33:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

According to a recent survey, 80% of people in the UK believe that learning new skills is essential for personal and professional development. And if you're looking to upskill in the property industry, then our Property Management, Marketing & Investment Training bundle is just what you need. With a wide range of courses, our bundle provides you with the knowledge and skills necessary to succeed in the property industry. Whether you're a recent graduate or a professional looking to switch careers, our courses can help you take the next step in your career. Don't miss this opportunity to upskill and take the next step in your career. Enrol in our Property Management, Marketing & Investment Training bundle today and unlock the doors to a successful future in the property industry. This Property Management, Marketing & Investment Training Bundle Consists of the following Premium courses: Course 01: Property Management Course 02: Real Estate Agents | Online Course Course 03: Social Housing and Tenant Management Level 2 Course 04: Conveyancing- Online Diploma Course Course 05: Property Negotiation Diploma Course 06: Property Law and Legislation Course 07: Residential Property Sales Course 08: Property Developer Level 3 Course 09: Understanding Wills and Probate Laws - Level 2 Course 10: Property Marketing Course 11: Mortgage Adviser Course Course 12: Contract Manager Diploma Course 13: Document Control Course 14: Financial Analysis Learning Outcomes: Acquire essential knowledge and skills in property marketing, such as property appraisal, building construction, and defects, and document control. Understand the principles of conveyancing, including the role of solicitors, the process of transferring property ownership, and UK tax on property. Learn about social housing and tenant management, including the legal framework, tenant responsibilities and rights, and management procedures. Gain expertise in property management, such as managing rental properties, lease agreements, and tenant disputes. Develop skills in property development, including site selection, financing, and planning. Our Property Management, Marketing & Investment Training bundle is carefully designed to provide you with a comprehensive understanding of the property industry. Our courses cover essential topics such as residential property sales, property marketing, conveyancing, social housing and tenant management, property management, property development, and more. CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is for everyone Requirements This Property Management, Marketing & Investment Training course has been designed to be fully compatible with tablets and smartphones. Career path Property Sales Agent: Salary range £16,000 - £40,000 per year Conveyancing Solicitor: Salary range £30,000 - £70,000 per year Property Manager: Salary range £20,000 - £40,000 per year Property Developer: Salary range £30,000 - £80,000 per year Estate Agent: Salary range £14,000 - £35,000 per year Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - £10 You will get the Hard Copy certificate for the title course Residential Property Sales absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Level 5 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 145 CPD Points|CPD & CiQ Accredited

Level 7 Diploma(FREE QLS Endorsed Certificate)| 11-in-1 Bundle | Free Certificates | CPD Accredited | Lifetime Access

If you're fascinated by the mysteries of market movement and want to explore how machines attempt to predict tomorrow's numbers today, this Stock Price Prognostics Course will suit your curious streak perfectly. Built around deep learning models tailored for time series forecasting, the course takes a closer look at how algorithms can be trained to recognise patterns, spot trends, and occasionally raise an eyebrow at the randomness of stock data. It’s technical, structured, and surprisingly satisfying — no crystal ball involved, just code that tries its best. Focusing on stock price prognostics through real datasets, the course guides you through model building, evaluation metrics and common forecasting techniques using neural networks — all in plain English, with clear explanations and zero mystique. It’s suited to those who enjoy a challenge, appreciate a bit of data drama, and prefer graphs that actually say something. Whether you're brushing up on deep learning or building from the ground up, this course connects theory with application in a focused, jargon-light approach — and no need to wear a tie or trade a share. Learning Outcomes: Build a deep learning model using RNN that can accurately predict stock prices. Preprocess data and perform exploratory data analysis. Scale features and make predictions on test data. Gain real-world experience in deep learning development. Contribute to the development of cutting-edge technology in the finance industry. The Hands-on Deep Learning Projects - Stock Price Prognostics course is designed to provide you with the skills and knowledge needed to develop a deep learning model using RNN that can accurately predict stock prices. In this course, you'll learn how to preprocess data, perform exploratory data analysis, scale features, and make predictions on test data. The course is perfect for aspiring data scientists, machine learning engineers, and developers interested in deep learning development. By the end of this course, you'll have a deep understanding of how to build a deep learning model that can revolutionise the world of finance. With hands-on experience in developing cutting-edge technology, you'll be well-equipped to start a career in deep learning and contribute to the development of cutting-edge technology in the finance industry. ⊱⊱ Hands on Deep Learning Projects - Stock price Prognostics Course Curriculum Section 01: Introduction Section 02: Installation of Tools and Libraries Section 03: Dataset Section 04: EDA Section 05: Feature Scaling Section 06: Building RNN Section 07: Prediction on Test Data Section 08: Output How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring data scientists. Machine learning engineers. Developers interested in deep learning development. Anyone interested in the field of deep learning. Professionals looking to upskill in the latest technology. Career path Data Scientist: £40,000 to £80,000 per year. Machine Learning Engineer: £55,000 to £90,000 per year. Artificial Intelligence Developer: £40,000 to £80,000 per year. Quantitative Analyst: £30,000 to £80,000 per year. Financial Data Analyst: £25,000 to £60,000 per year. Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00