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Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Profitable Online Business bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Profitable Online Business bundle will help you stay ahead of the pack. Throughout the course, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Bundle Consists of the following Premium courses: Course 01: A Profitable Online Business Masterclass Course 02: Entrepreneurship Fundamentals: 60 Day Startup Launch Blueprint Course 03: Business Law Course 04: Ecommerce Management Course 05: Business Branding Course 06: Marketing Fundamentals Course 07: Sales: Psychology of Customers Course 08: Digital Marketing and Advertising Level 3 Course 09: Business Management Advanced Diploma Course 10: Compliance & Business Risk Management Course 11: Business Writing So, enrol now to advance your career! Benefits you'll get choosing Apex Learning: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Get 24/7 help or advice from our email and live chat teams Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum of the Bundle Course 01: A Profitable Online Business Masterclass Module 01: Is Entrepreneurship for You Module 02: Setting Up Your Home Office Module 03: Decide Which Industry and Niche to Fill Module 04: Starting Your Business Online with Affiliate Marketing Module 05: The Importance of Digital Marketing to an Online Business Module 06: Branding Your Business Module 07: Conclusion Course 02: Entrepreneurship Fundamentals: 60 Day Startup Launch Blueprint Section 01: Reason Why Most Startups Fail Section 02: How to Discover Amazing Startup Ideas? Section 03: The Elusive Problem-Solution Fit Section 04: Evaluating the Problem-Market Fit Section 05: Draw Your Startup Blueprint Section 06: Profitable App Development Blueprint for Startups Section 07: Good Ways to get Validation for Your idea Section 08: Results of Idea Validation Course 03: Business Law Module 1: Understanding Business Law Module 2: European Community Law Module 3: The Court System Module 4: Civil and Alternative Dispute Resolution Module 5: Contract & Business Law Module 6: Employment Law Module 7: Agency Law Module 8: Consumer Law and Protection Module 9: Law of Tort And Much More..... Course 04: Ecommerce Management Introduction to Electronic Commerce E-Commerce Strategy and Implementation Customer Service Products, Brands, and Services Content Planning and Production Use of Social Networks Marketing _ Advertising Creating an Engaging User Experience Transaction Management E-Commerce Analytics Course 05: Business Branding Promo Video Chapter1 Chapter2 Chapter3 Chapter4 Chapter5 Chapter6 Chapter7 Chapter8 Chapter9 Chapter10 Chapter11 Course 06: Marketing Fundamentals Module 01: Introduction to Marketing Fundamentals Module 02: Definitions of Marketing Module 03: Traditional vs Contemporary Marketing Module 04: Marketing Management Orientations Module 05: Understand your Customers Module 06: Segmentation Course 07: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 08: Digital Marketing and Advertising Level 3 Module 01: Introduction Module 02: General Tips & Tricks Series Module 03: SEO (Search Engine Optimisation) Module 04: YouTube Module 05: Google Adwords Module 06: Google Analytics Module 07: Email Marketing Module 08: Linkedln Module 09: Twitter Module 10: Facebook Module 11: Instagram Module 12: Mobile App Course 09: Business Management Advanced Diploma Module 01: Introduction Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Strategic Analysis and Product Scope Module 05: Project Management Module 06: Development and Succession Planning Module 07- Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management of Cash and Credit Module 11: Managing Risk and Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation and Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management Course 10: Compliance & Business Risk Management Module 1: Introduction to Compliance Module 2: Five basic elements of compliance Module 3: Compliance Management System (CMS) Module 4: Compliance Audit Module 5: Compliance and Ethics Module 6: Risk and Types of Risk Module 7: Introduction to Risk Management Module 8: Risk Management Process Course 11: Business Writing Words to Cut Building Strong Sentences SCQA How to Write Punchy Summaries Words that Work, Feedback that Improves Proof Reading Makes Perfect CPD 115 CPD hours / points Accredited by CPD Quality Standards Requirements There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (A Profitable Online Business Masterclass) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Are you looking to enhance your Business Management skills? If yes, then you have come to the right place. Our comprehensive course on Business Management will assist you in producing the best possible outcome by mastering the Business Management skills. The Business Management course is for those who want to be successful. In the Business Management course, you will learn the essential knowledge needed to become well versed in Business Management. Our course starts with the basics of Business Management and gradually progresses towards advanced topics. Therefore, each lesson of this Business Management course is intuitive and easy to understand. Why would you choose the Business Management course from Compliance Central: Lifetime access to Business Management course materials Full tutor support is available from Monday to Friday with the Business Management course Learn Business Management skills at your own pace from the comfort of your home Accessible, informative Business Management learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the bundle Study in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Business Management Course Curriculum Breakdown of the Business Management Course Module 01: Introduction to Business Management Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Strategic Analysis and Product Scope Module 05: Project Management Module 06: Business Development and Succession Planning Module 07: Business Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management of Cash and Credit Module 11: Managing Risk and Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation and Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Business Management course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career. Requirements To enrol in this Business Management course, all you need is a basic understanding of the English Language and an internet connection. Career path The Business Management course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Sales Overview: Emergency Vehicle Operations Training Program   Introduction: Welcome to our comprehensive Emergency Vehicle Operations Training Program designed to equip emergency service personnel with the knowledge and skills necessary to operate vehicles effectively and safely during emergency situations. Our program encompasses a wide range of modules tailored to address key aspects of emergency vehicle operations, ensuring that responders are prepared for any scenario they may encounter.   Modules Overview: Introduction to Emergency Vehicle Operations:Provides a foundational understanding of the importance of emergency vehicle operations.Covers legal and ethical considerations, risk management, and the significance of effective communication during emergencies. Vehicle Dynamics:Explores the mechanics and dynamics of emergency vehicles.Addresses concepts such as weight distribution, braking systems, and handling characteristics.Emphasizes the impact of vehicle design on performance and maneuverability. Driving Techniques and Procedures:Focuses on practical driving skills essential for emergency responders.Covers defensive driving techniques, hazard recognition, and collision avoidance strategies.Provides hands-on training in maneuvering through various traffic conditions and environments. Emergency Vehicle Equipment and Technology:Introduces participants to the latest equipment and technology used in emergency vehicles.Covers the proper use of lights, sirens, and communication systems.Addresses the integration of GPS, navigation aids, and vehicle monitoring systems. Special Situations:Prepares responders to handle unique challenges and scenarios encountered during emergency operations.Includes training on adverse weather conditions, low visibility, and off-road driving.Addresses tactics for navigating through congested urban areas and rural environments. Human Factors in Emergency Vehicle Operations:Examines the psychological and physiological factors that influence driver performance.Discusses stress management, decision-making under pressure, and situational awareness.Emphasizes the importance of driver well-being and the mitigation of fatigue-related risks.   Key Features: Comprehensive Curriculum: Our program covers all essential aspects of emergency vehicle operations, ensuring a well-rounded training experience. Hands-On Training: Participants engage in practical exercises and simulations to reinforce theoretical concepts and develop practical skills. Expert Instruction: Our instructors are seasoned professionals with extensive experience in emergency services and vehicle operations. Customization Options: We offer customizable training solutions tailored to the specific needs and requirements of your organization. Certification: Upon successful completion of the program, participants receive certification recognizing their proficiency in emergency vehicle operations.   Investing in comprehensive emergency vehicle operations training is essential for ensuring the safety of both responders and the public they serve. Our program equips participants with the knowledge, skills, and confidence needed to navigate challenging situations effectively and responsibly. Contact us today to learn more about how our training solutions can benefit your organization. Course Curriculum Module 1: Introduction to Emergency Vehicle Operations Introduction to Emergency Vehicle Operations 00:00 Module 2: Vehicle Dynamics Vehicle Dynamics 00:00 Module 3: Driving Techniques and Procedures Driving Techniques and Procedures 00:00 Module 4: Emergency Vehicle Equipment and Technology Emergency Vehicle Equipment and Technology 00:00 Module 5: Special Situations Special Situations 00:00 Module 6: Human Factors in Emergency Vehicle Operations Human Factors in Emergency Vehicle Operations 00:00

Description: Criminology and Forensic Science is a branch of science which completely deals with crimes, their investigations, and prevention. Forensic scientist and criminologists work together to guard citizens against criminal activities. Forensic science and criminology has emerged as a challenging career option in the current social scenario. The Forensic Science and Criminology Diploma will give you an opportunity to enter in the field of Crime investigation. You will develop your study skills, and study units in Forensics and Criminology such as Criminal Investigation & the Criminal Justice System, Environmental Forensics, Forensic Investigation procedures and Careers within Forensic Science & Criminology. You will have chance to develop your employability skills as well as problem-solving, critical thinking and communication skills, as well as developing your ability to review your own performance and develop your education and skills. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Forensic Science and Criminology Diploma is certified by CPD Quality Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Forensic Science and Criminology Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.   Introduction Introduction: About the Course and the Tutor FREE 00:03:00 History of development of Forensic Psychology 00:06:00 Research Methods in Forensic Psychology Research Design and Methodology 00:12:00 Critical evaluation of psychological research 00:09:00 Criminology Introduction to Criminology 00:15:00 Classification of Crimes 00:20:00 Understanding Crime 00:30:00 Different Types of Crime 00:30:00 Theories of Offending Introduction to theories of offending 00:06:00 Theories of sexual offending 00:08:00 Theories of violent offending 00:08:00 Theories of fire-setting behaviour 00:08:00 Personal Attributes of Offenders Personal characteristics of offenders 00:06:00 Personality disordered offenders 00:06:00 Psychopathic offenders 00:07:00 Mental Illness and offending 00:07:00 Forensic Psychology in Police Investigations An Introduction to Offender Profiling 00:05:00 Approaches to Offender Profiling 00:05:00 The Effectiveness of Offender Profiling 00:06:00 Forensic Psychology in the Courtroom Eye-witness testimony 00:07:00 Expert witness testimony 00:04:00 Attitudes towards victims 00:06:00 Forensic Psychology in Practice 'What works' literature in reducing re-offending 00:06:00 Interventions to reduce risk of re-offending 00:07:00 Incident management (Crisis Negotiation) 00:08:00 Assessment Assignment - Forensic Science and Criminology Diploma 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you tired Of Losing Money on Advertising Because Your Sales letter won't Covert the Visitors to Your Website into Paying Customers? Then... Our expert Copywriting course is intended for yearning copywriters or businesspeople who want to follow the simple copywriting strategies and methods to make their visitors go from suspicious readers to trusting, eager to buy customers at the blink of an eye. Copywriting can enhance your sales; improve your market penetration and your margins. Professional copywriting can do a whole lot better. And world class copywriting can transform your performance out of all recognition. In this course will show you how. Enrol in this course and worry no more about your sales. You will be acquainted with the basics of expert copywriting. You will explore the tools and techniques that will help you communicate the value of your product to your customer. And once value gets delivered to your client, your sales graph will no longer appear flat; it'll shoot up. Course Highlights Sales Letter Writing Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Sales Letter Writing Course into 8 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 6 hours, 45 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Sales Letter Writing Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Sales Letter Writing Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Sales Letter Writing Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Introduction 00:15:00 The Killer Sales Letter Concept 01:00:00 The Killer Sales Letter Format 01:00:00 Writing Your Sales Letter 00:30:00 DOES THIS LOOK COMFORTABLE TO YOUR EYES? 01:00:00 More on Writing Your Sales Letter 02:00:00 Real Life Examples 00:30:00 In Closing 00:30:00 Mock Exam Final Exam

🚀 Unleash the Power of Social Media Marketing with Our Comprehensive Course! 🌟 Are you ready to master the art of Social Media Marketing and take your online presence to soaring new heights? Introducing our exclusive course: 'A Complete Overview of the Landscape of Social Media Marketing' - your ultimate guide to conquering the digital realm and maximizing your brand's potential!   📱 Why Choose Our Course? 🔍 In-depth Exploration: Dive into every facet of social media marketing, from the fundamentals to advanced strategies, and unlock the secrets to crafting compelling campaigns across various platforms. 🎯 Targeted Learning: Discover how to identify your audience, optimize content, and develop result-driven strategies tailored to specific social media channels. 💡 Expert Guidance: Learn from seasoned industry experts who provide real-world insights, case studies, and proven techniques that can transform your marketing approach.   🌐 What You'll Learn: 1️⃣ Understanding Social Media Platforms: Explore the nuances of major platforms (Facebook, Instagram, Twitter, LinkedIn, etc.) and harness their unique features to amplify your brand's message. 2️⃣ Crafting Engaging Content: Master the art of creating captivating and shareable content that resonates with your audience and drives meaningful engagement. 3️⃣ Leveraging Analytics: Harness the power of analytics tools to track performance, optimize strategies, and achieve measurable results. 4️⃣ Implementing Winning Strategies: Develop a comprehensive social media marketing plan and execute campaigns that yield tangible outcomes for your business or brand.     🏆 What Sets Us Apart: 🔑 Actionable Insights: Gain practical, actionable knowledge you can implement immediately to elevate your social media presence. 📚 Comprehensive Curriculum: Access a rich repository of resources, including video lectures, interactive modules, quizzes, and downloadable materials. 🤝 Supportive Community: Engage with a community of like-minded learners, share experiences, and network with professionals in the field. 🎓 Who Is This Course For? 👩‍💼 Entrepreneurs looking to bolster their brand presence 📈 Marketing professionals seeking to enhance their skills 👨‍🎓 Students eager to explore the dynamic world of digital marketing Course Curriculum

🌟 Unlock the Power of Google AdWords with 'A Personal Tale of Google AdWords' Online Course! 🚀 Are you ready to harness the incredible potential of Google AdWords and propel your business to new heights? Dive into our exclusive online course, 'A Personal Tale of Google AdWords,' and embark on a transformative journey towards mastering the art of digital advertising!   🔍 Why Choose Our Course? 🎓 Expert Guidance: Learn from seasoned professionals with years of hands-on experience in Google AdWords. 📈 Practical Insights: Gain actionable strategies and real-world techniques to optimize your ad campaigns effectively. 🔑 Comprehensive Curriculum: Covering everything from the basics to advanced strategies, tailored for all skill levels. 💡 Insider Tips: Unlock industry secrets and best practices to maximize your ROI and drive conversions.   👨‍💻 What You'll Learn: ✅ Fundamentals of Google AdWords: Understand the platform's core principles and functionalities. ✅ Campaign Creation & Optimization: Craft compelling ads and optimize campaigns for maximum performance. ✅ Keyword Strategies: Master the art of selecting keywords that resonate with your audience. ✅ Analytics & Measurement: Utilize data-driven insights to refine and improve your advertising efforts. ✅ Advanced Tactics: Explore advanced techniques to stay ahead in the ever-evolving digital landscape.   🎯 Who Can Benefit: 🚀 Entrepreneurs looking to scale their businesses through targeted advertising. 💼 Marketing professionals seeking to enhance their digital marketing skill set. 👩‍💻 Small business owners aiming to increase online visibility and drive sales. 🌐 Anyone interested in mastering Google AdWords for personal or professional growth. 🏆 Join countless success stories and become a Google AdWords maestro! Enroll in 'A Personal Tale of Google AdWords' today and take charge of your online advertising journey. Seize this opportunity to elevate your brand and achieve remarkable results! 🌟 Limited Time Offer: Enroll now to access exclusive bonuses and kickstart your path to advertising mastery! Don't let this opportunity pass you by. Enroll today and witness the transformation in your digital marketing strategies with 'A Personal Tale of Google AdWords'! 💡🚀 Course Curriculum

The relevant industry experts developed this Interview Skills - Achieve Own Job Goals course. Searching for a job can be exciting; it can also be fraught with anxiety and discomfort due to change and the unknown. Whether you are already in the midst of a job search or are considering one, this Interview Skills - Achieve Own Job Goals course will provide you with the skills necessary to identify and apply for suitable jobs, as well as to prepare for and conduct yourself in a job interview. The job market today is not what it was even five years ago. Knowing where to go, who to talk to, and what opportunities are available will help you transition from someone who fantasizes about having a job to someone who has the job they've always wanted. The purpose of this Interview Skills - Achieve Own Job Goals course is to help you determine your skillset, the type of work that is important and realistic to include in your search, and how to get started. Learning Outcomes After completing this Interview Skills - Achieve Own Job Goalscourse, the learner will be able to: Learn how to identify achievable job goals. Gain a thorough understanding of the key qualities required for employment from an employer's perspective. Know the different types of CVs and cover letters used to apply for jobs. Know how to identify suitable job opportunities and apply for them. Understand how to prepare for an interview. Understand how to conduct yourself in an interview situation. Know how to reflect on your own performance following an interview situation. Why Choose Interview Skills - Achieve Own Job Goals Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Assessment Method After completing each module of the Interview Skills - Achieve Own Job Goals, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. **Interview Skills - Achieve Own Job Goals** Detailed Curriculum of Interview Skills - Achieve Own Job Goals [Bundle Course 1] Module 01: Preparing to Achieve Own Job Goals Understand how to identify achievable job goals Understand the key qualities required for employment from an employer perspective Be able to identify own employability skill Module 02: Promoting Yourself and Preparing for a Job Interview Know the different types of CV and cover letter used to apply for jobs Understand where and how to search for jobs Be able to identify suitable job opportunities and apply for them Understand how to prepare for an interview Be able to conduct self in an interview situation Be able to reflect on own performance following an interview situation [Bundle Course 2] Module 01: Workplace Stress Define Workplace Stress The Most Important Factors Influencing Workplace Stress The Fallout of Workplace Stress Module 02: Rational and Irrational Beliefs Rational Emotive Behaviour Therapy Define Rational Thinking & Irrational Thinking The Origin of Irrational Thinking The Silver Lining Irrational Core Beliefs Acceptance Module 03: The ABC Framework of REBT Situation Disputing Module 04: Cognitive Therapy (CT) Cognitive Therapy (CT) Cognitive Errors Negative Automatic Thoughts (NATs) and Dysfunctional Beliefs Recognizing Our Dysfunctional Beliefs Example Recapitulation of CT and REBT Module 05: Cognitive Behavioural Therapy (CBT) in the Workplace How Can (CBT) Techniques Help Us in the Workplace? Situations That We Face at Work Which May Cause Stress The Advantages of Cognitive Behavioural Therapy in the Workplace Cognitive Behavioural Therapy (CBT) for Us Module 06: Conclusion Conclusion Module 07: Identifying and Challenging Distorted Negative Thoughts Exercise 1: Lost Your Job Exercise 2: Failed in Your Job Interview Exercise 3: Not the All-Rounder Exercise 4: Feeling Inferior Exercise 5: Mundane Work Exercise 6: Being Laughed At Exercise 7: The Boss Is Dumping His Work on You Exercise 8: Feel Incompetent Exercise 9: Can't Stand Up for Yourself Exercise 10: Boss Does Not Like You Exercise 11: Failed to Do What You Had Planned Exercise 12: Lack Common Sense Exercise 13: You Help Others but They Don't Help You Exercise 14: Feeling Inferior Exercise 15: Never Speak Up at Meetings Exercise 16: Never Speak Up at Meetings (This Time for a Different Reason) Exercise 17: Never Speak Up at Meetings (For Yet Another Reason) Exercise 18: Complaint Against You Exercise 19: Impress the Chairman Exercise 20: A Disastrous Day Exercise 21: Interview After-Effects Exercise 22: Anxiety Jitters at Presentations Exercise 23: Not Popular Exercise 24: Ethical Dilemma [Bundle Course 3] Module 01: Difficult People and Their Difficult Behaviour Introduction Openly Hostile, Aggressive Behaviour Disguised Hostility: Passive-Aggressive Behaviour Passive Behaviour Module 02: Communicating With Difficult People Introduction Minimal Encouragers Reflective Listening Questions About Feelings Non-Verbal Communication Talking to Difficult People Module 03: Standing Up to Difficult People Introduction How to be Assertive Building the Confidence to be More Assertive Choosing How to Respond Module 04: A Quick Guide to the Seven Classically Difficult Types Hostile, Aggressive, Belligerent and Offensive Complainer, Grouches and the Sourpuss The Silent Unresponsive and the Quiet Ones The Super Agreeable: A Bit Like a Spaniel Puppy The Negativist The Know-All The Indecisive, The Ditherer, The Hesitant Module 05: Dealing with Bosses Who Drive You Barmy Introduction Mr Angry Never Let Them See You Sweat Module 06: Colleagues to Throttle Introduction Competition Crazy Rivals, Antagonists and Getting Personal It Is Always the Quiet Ones Module 07: Dealing With Impossible People Impossible People Critical, Impossible-to-Please Impossible People Persistently Negative Impossible People Drama Queens Self-Centred Impossible People Bullies How to Deal with Impossible People Module 08: The Temper Tantrum Type How to Spot a Temper Tantrum Type How Did Temper Tantrum Types Get That Way? How to Avoid Temper Tantrum Types Getting Temper Tantrum Types to Act Their Age Who is this course for? **Interview Skills - Achieve Own Job Goals** The Interview Skills - Achieve Own Job Goals is ideal for anyone who wants to learn how to apply for the job they want. Requirements **Interview Skills - Achieve Own Job Goals** There are no specific requirements for this Interview Skills - Achieve Own Job Goals Course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required

Embark on a journey to excellence in care with our Care Certificate Training course. Master vital care standards, from understanding your role and personal development to safeguarding and infection control. Essential for healthcare professionals committed to quality care.

Description: The Certificate in Contact Center Training is designed for call center, help desk, customer service and technical support professionals. With this course you will learn practices, skills and techniques for effective, high-quality front-line customer care. It will provide the opportunities to learn and practice skills that build customer relationships and create a positive business image. By getting this course you will be able to recognize customer's needs and adapt strategies to meet those needs. It will enable the effective management of inbound and outbound voice, email, web chat, and customer interactions. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Contact Center Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Contact Center Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Certificate in Contact Center Training 00:20:00 Final Exam Final Exam- Certificate in Contact Center Training 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00