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Chemical hygiene isn’t just about keeping a lab coat clean—it’s about staying safe while working with substances that don’t take kindly to guesswork. This Chemical Hygiene and Engineering Course blends sharp knowledge with safety insight, helping you understand everything from chemical handling protocols to ventilation systems and control measures. You’ll explore how chemical reactions work, what containment means in engineering systems, and why even a small slip in hygiene can lead to a big bang—literally. Whether you’re curious about safe lab setups or how chemical exposure limits are determined, this course keeps the science straightforward and the safety front and centre. With engineering principles guiding chemical safety strategies, this course teaches you how proper design reduces risk. Learn about exposure control plans, risk assessments, chemical storage systems, and air quality engineering—all from the comfort of your screen, no gloves required. It’s ideal for those working in labs, manufacturing, or anywhere that safety goggles are more than just a fashion statement. You’ll leave with knowledge that sticks—without touching a Bunsen burner. Let’s face it, chemicals don’t do well with shortcuts, and neither should your understanding of them. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Chemical Hygiene and Engineering Module 02: Chemical Hazards and Toxicology Module 03: Chemical Storage and Handling Module 04: Personal Protective Equipment (PPE) and Engineering Controls Module 05: Laboratory Safety and Best Practices Module 06: Chemical Process Safety Learning Outcomes: Identify chemical hazards and understand their toxicological implications. Implement effective chemical storage and handling practices in the workplace. Choose and use personal protective equipment (PPE) with precision. Apply engineering controls to enhance safety in diverse work settings. Demonstrate best practices for laboratory safety and operations. Safeguard against potential risks through a deep understanding of chemical process safety. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Laboratory Technicians Chemical Engineers Safety Officers Researchers Environmental Scientists Facility Managers Process Engineers Occupational Health Specialists Career path Chemical Safety Officer Laboratory Manager Process Engineer Environmental Health and Safety Specialist Research Scientist Occupational Health Advisor Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Do you want to begin a career as an Executive PA, or are you looking for a more capable Executive PA? This Executive PA program can help you develop your career. In the workplace, a competent executive PA fosters professionalism and trust. The Executive PA course covers all the most recent subjects to keep you current on job market developments and better prepare you for your desired Executive PA career. To give you the most convenient and comprehensive learning experience possible, the Executive PA course has been divided into a number of in-depth sections. This Executive PA course includes the duties you will carry out on the job, including collaborating with the manager, handling paperwork, running meetings, managing projects, attending trade fairs, engaging with customers, and much more. Additionally, you will recognise the abilities and responsibilities of being a successful gatekeeper and upholding the organisation's confidentiality through this training.In the same way, this Executive PA course also covers the fundamental tools of the trade, such as business writing, word processing, phone/voicemail etiquette, and email protocol. As a result, it will aid in your familiarisation with the duties associated with your position. Additionally, this Executive PA course will equip you with the knowledge and abilities necessary to properly manage your time, enabling you to make the most of your working hours. Learning Outcome Upon successful completion of the Executive PA, you will, Know the functions and duties of administrative, secretarial, and PA jobs Learn about the basics of soft administrative abilities Understand techniques for efficient time management Learn about the categorization of the trade's tools in depth Have basic organisational abilities Be able to master specialised duties, such as managing social media Key Features Accredited by CPD Instant e-certificate Fully online, interactive Executive PA Course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Free Gifts Life Coaching Course Enrol today if you're interested in an Executive PA career. To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Executive PA Course training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The curriculum of the Executive PA Course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease. The detailed curriculum outline of our course is as follows: ***Executive PA*** Introduction to Admin Support Assistant Introduction to Personal Assistant Introduction to Office Administration Skills of an Effective Administrator Introduction to Reception and Receptionist Business Telephone Skills Representing Your Boss and Company Business Etiquette Mail Services and Shipping Travel Arrangements Organising Meetings and Conferences Diary Management and Note-taking Time Management Record Keeping and Filing Systems Business Writing Skills Organisational Skills Communication Skills Customer Service Effective Planning and Scheduling Invoicing/Petty Cash Accreditation All of our courses are fully accredited, including this Executive PA Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Executive PA Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is designed for ambitious individuals seeking entry into the exciting Executive PA industry. The program is appropriate for a wide range of people, including: Aspirants to senior secretaries or personal assistants People from other sectors looking for a career change Company employees looking for related training Requirements No prior degree or experience is required to enrol in this course. Career path With additional training and direction, taking the Executive PA course could pave the way for you to pursue the following career paths: Administrative Assistant Office Manager Customer Service Representative Senior Administrative Assistant Human Resources Coordinator Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Climate change is one of the most pressing issues facing our planet today. The Climate Science Fundamentals Course is your gateway to understanding the science behind climate change, its impacts, and the urgent need for global action. Designed for those looking to get a clear grasp on climate science, this course covers essential concepts such as greenhouse gases, global warming, and climate models. By exploring the science behind the environment's delicate balance, you'll gain insight into how human activity influences the planet and why sustainability matters now more than ever. As the world faces escalating challenges, understanding the science behind climate change becomes more critical. This course breaks down complex scientific principles into clear, easy-to-understand content, ensuring you're equipped to engage in the ongoing conversation about our changing climate. With the knowledge gained, you'll not only appreciate the nuances of climate science but also be prepared to discuss the importance of global cooperation in addressing environmental challenges. Dive into the world of climate science and build a solid foundation for understanding the pivotal issues that shape our future. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Climate Science Module 02: Anthropocene and Historical Context of Climate Change Module 03: The Greenhouse Effect and Global Warming Module 04: Climate Change and Extreme Weather Events Module 05: Ocean and Climate Interactions Module 06: Climate Change and Energy Systems Module 07: Climate Change and Agriculture Module 08: Climate Change and Health Module 09: Climate Change Mitigation and Adaptation Strategies Module 10: Climate Change Communication and Advocacy Module 11: Climate Policy and International Cooperation Module 12: Climate Science and Future Scenarios Learning Outcomes Analyse historical factors influencing contemporary climate challenges. Evaluate the impact of human activities on the greenhouse effect. Examine the intricate relationship between climate change and extreme weather. Investigate the consequences of climate change on global energy systems. Assess the implications of climate change on agriculture and food security. Develop effective communication strategies for climate advocacy. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Environmental enthusiasts seeking in-depth climate knowledge. Scientists and researchers exploring climate complexities. Policy-makers aiming to comprehend climate science intricacies. Students pursuing degrees in environmental sciences or related fields. Professionals in energy sectors adapting to climate challenges. Agricultural professionals addressing climate-related impacts. Health professionals keen on understanding climate-health dynamics. Advocates and communicators striving for effective climate dialogue. Career path Climate Researcher Environmental Policy Analyst Renewable Energy Consultant Agricultural Sustainability Specialist Climate Change Advocate International Environmental Diplomat Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Are you intrigued by the layers beneath our feet? Structural geology provides the key to understanding Earth's dynamic processes. This course offers an essential introduction to the fundamental principles that shape the rocks, faults, and folds we see in the world around us. With a focus on the forces that cause deformations in the Earth's crust, you'll explore concepts like tectonic movements, stress, and strain. Understanding these forces can give you insight into the past and present activities of our planet. This course is designed for anyone who wants to dive into structural geology, from students to professionals looking to strengthen their geological knowledge. It's your opportunity to uncover the intricate forces that shape the Earth's structure, from mountain ranges to fault lines. No prior experience is necessary, just a curiosity about the natural world and a passion for understanding the forces at work beneath our feet. Through this course, you'll gain the foundation needed to understand geological structures and how they affect the landscape. Whether you're a budding geologist or just have an interest in the Earth, this course is a solid step toward grasping the basics of structural geology. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Structural Geology Module 02: Rock Deformation Mechanisms Module 03: Folds and Folding Module 04: Faults and Faulting Module 05: Tectonic Structures and Plate Tectonics Module 06: Regional Structural Settings Module 07: Advanced Techniques and Applications Learning Outcomes: Analyse rock deformation mechanisms for geological interpretation. Master the identification and analysis of folds in geological formations. Understand faulting processes and their implications in structural geology. Interpret tectonic structures and their connection to plate tectonics. Apply advanced techniques for analysing geological structures. Develop the skills to assess regional structural settings with confidence. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Geology enthusiasts Students in earth sciences Environmental researchers Civil engineers Geological surveyors Mining professionals Oil and gas industry personnel Environmental consultants Career path Geological Surveyor Geotechnical Engineer Environmental Consultant Structural Geologist Mining Engineer Exploration Geophysicist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

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>>24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now!<< Swimming Pool Maintenance Diploma - CPD Certified Discover how to professionally clean and keep a swimming pool in excellent condition by taking our Pool Maintenance course. During the warmer months and as people return to regular fitness regimes and family activities, public and personal pools will become bustling hotspots. With this training, you will know exactly what tools and techniques to use to ensure that a pool is hygienically and physically safe for all users. Whether you work in a leisure facility, want to provide a pool cleaning service, or are lucky enough to have a private pool, everything you need to know is here. You will learn about the essential equipment needed to perform cleaning and maintenance, how often a pool should be cleaned according to its use, automatic cleaning options, and maintaining the correct levels of chemical and water quality. Key Topics to Be Covered by Pool Maintenance Course Essential or useful tools recommended for pool cleaning Maintenance routines and automatic cleaning options Preserving a safe and clean chemical balance in the water Ensuring the water is free from contaminants and debris Upholding safety protocols and organising events around the pool You'll get a Free Student ID card by enrolling in this Pool Maintenance course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Why Choose Our Pool Maintenance Course: Get instant access to this Pool Maintenance course. Learn Pool Maintenance from anywhere in the world Pool Maintenance is affordable and simple to understand Pool Maintenance is an entirely online, interactive lesson with voiceover audio Lifetime access to the Pool Maintenance course materials Pool Maintenance comes with 24/7 tutor support *** Course Curriculum of Pool Maintenance*** Pool Maintenance Course Module 1: Maintenance Equipment The Necessity of Maintenance Equipment Telescoping Pole Algae Brush Vacuum Wall and Floor Brush Leaf Skimmer Tile Brush Bucket Sponge Lubricant Pump Lid Wrench Squirt Bottle Replacement Gaskets and O-Rings Pool Cover Automatic Cleaners Handy Tools Module 2: Cleaning and Maintenance Manual Cleaning of Pool Automatic Cleaning of Pool Annual Maintenance Daily Maintenance Weekly Maintenance Monthly and Periodic Maintenance Module 3: Chemical Balance of Water Sanitisers Stabilisers pH Total Alkalinity Hardness Total Dissolved Solids (TDS) Chloramines Usage of Sanitisers Recommended Level of Elements and Common Water Problems Water Testing Delivery Systems Module 4:Water Quality Maintenance Ideal Water Quality Climate Bather Load Algae Module 5: Pool Safety Basics of Pool Safety Safety Design Feature Party Rules Supervision of the Pool Other Swimming Pool Safety Advice Fences and Gates Legal Requirements For Pool Safety Safety in & Around the Pool Once you have completed all the modules in the Pool Maintenance course, you can assess your skills and knowledge with an optional assignment. Certificate of Completion The learners have to complete the assessment of this Pool Maintenance course to achieve the CPD accredited certificate. Digital Certificate: £10 Hard Copy Certificate: £29 (Inside UK) Hard Copy Certificate: £39 (for international students) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Pool Maintenance Anyone interested in learning more about the topic is advised to take this Pool Maintenance course. This course is open to everybody. Requirements Pool Maintenance You will not need any prior background or expertise to enrol in this Pool Maintenance course. Career path Pool Maintenance After completing this Pool Maintenance course, you are to start your career or begin the next phase of your career. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate. Hard copy certificate - £29 If you are international student, then you have to pay an additional 10 GBP as an international delivery charge.

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Blogging course might help you get there! Expand your expertise with high-quality training - study the Blogging course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Blogging online training course. The Blogging course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Blogging course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Blogging training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of this course: Week 1 - Introduction To Building a Blog What To Expect From this Course Ways To Make Your Blog Profitable How I Got Started Blogging Upcoming Interviews The Blog Artist Handbook What Do You Plan To Write About Don't Be a Copycat Picking a Domain Name Picking a High-Quality Theme Setting Up Your WordPress Blog Must-Have Plugins For WordPress Securing Your Blog From Hackers Blogging -Making Some Small Cash To Start Out Homework 1 Week 2 - Organization & Mindset Getting Organized with Evernote & Other Tools Writing Your First Blog Post Take a Discipline Challenge & Review It On Your Blog Making Sacrifices Staying Focused & Creating The Mindset of a Winner Why Being On Tons Of Email Lists Is Bad Pickup a Positive Book Homework Week 2 Week 3 - Building Out The Core Structure Of Your Blog Create an Epic About Page Create a Resource Page For Your Recommended Tools Traffic Generation Learning SEO Guest Blogging Email Marketing Write About What You Learn - Create an eBook Homework Week 3 Week 4 - Leveraging Interviews for Success How I Leveraged Interviews To Build Powerful Partnerships Examples of Reaching Out For Interviews Interview with Ramsay Taplin on Guest Blogging - Part 1 Interview with Ramsay Taplin on Guest Blogging - Part 2 Interview with Ramsay Taplin on Guest Blogging - Part 3 Conclusion & Week 4 Homework Assessment Process Once you have completed all the modules in the Blogging course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Did you know that the global poultry industry is projected to reach a value of $326.5 billion by 2026? That's a lot of clucking money! If you want to take advantage of this booming industry, then the Diploma in Poultry Farming is the course for you. This comprehensive course covers all aspects of poultry farming, from nutrition and diseases to vaccination and marketing. You'll learn everything you need to know about raising chickens, ducks, and turkeys, as well as the essential skills for incubation, brooding, and pest control. Whether you're looking to start your own poultry farm or work in the industry, this course will give you the theoretical knowledge to succeed. No hands-on experience or practical skills are required, just a passion for poultry and a desire to learn. So why wait? Enrol today and join the ranks of successful poultry farmers around the world. This Diploma in Poultry Farming at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Learning Outcomes Gain a deep understanding of the poultry industry and its key players Learn about poultry nutrition, diseases, and vaccination Develop the skills to raise and care for layers, broilers, ducks, and turkeys Gain knowledge of incubation, brooding and housing and environmental factors Learn about record keeping, economics, and marketing for poultry farming Develop essential skills for pest control and safety in the poultry industry Why Prefer This Diploma in Poultry Farming Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Diploma in Poultry Farming course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. ****Course Curriculum**** Here is the curriculum breakdown of this Diploma in Poultry Farming Module 01: Introduction to Poultry Farming. Module 02: Poultry Nutrition Module 03: Diseases Module 04: Vaccination Module 05: Layers Module 06: Broilers Module 07: Ducks Module 08: Turkey Module 09: Incubation Module 10: Brooding Module 11: Housing and the Environment Module 12: Record Keeping, Economics and Marketing Module 13: Insect and Pest Control Module 14: Safety and Awareness Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Poultry Farming at QLS Level 5 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring poultry farmers Professionals in the poultry industry seeking theoretical knowledge Students interested in pursuing a career in agriculture Anyone passionate about animal welfare and sustainable farming practices Career path This course will be beneficial for anyone looking to pursue a career as: Poultry Farm Manager: £25,000 - £45,000 per year Poultry Nutritionist: £20,000 - £40,000 per year Poultry Health Consultant: £30,000 - £60,000 per year Poultry Breeder: £20,000 - £35,000 per year Poultry Production Supervisor: £20,000 - £30,000 per year Poultry Sales and Marketing Manager: £25,000 - £50,000 per year Certificates Certificate of completion Digital certificate - £10 Diploma in Poultry Farming at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Poultry Farming at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - £119 inside the UK £10 (including postal fees) for International Delivery Certificate Accredited by CPDQS £29 for Printed Hard Copy Certificate inside the UK £39 for Printed Hard Copy Certificate outside the UK (International Delivery)

We frequently watch psychological thriller movies because we find them to be both entertaining and thought-provoking. But have you ever considered a career in Criminal Psychology? You did, right? I mean, what a wonderful world it would be if everyone who committed a crime was punished. Most crimes will be diminished somewhat, if not entirely. To help you achieve your dream, we have designed a course which consists of thorough easy-to-digest modules. Criminal psychology specialist investigates the feelings, experiences, ideas, and actions of offenders. Criminal psychology experts often make an average salary of £50,000 per year working in a variety of criminal justice-related fields, such as law enforcement, the court system, corrections, nonprofits, governmental agencies, or private firms. So help us to bring out the inner Sherlock in you by honing your investigative skills to become an expert in criminal psychology. Learning Outcomes of Criminal Psychology Course: Acquire knowledge of criminal psychology Get a detailed overview of the influence of mental disorders Learn about the classifications of crime Gain all the skills needed for criminal profiling Explore the phases of criminal profiling Gain an acute understanding of offender profiling Become fully aware of victimology Get comprehensive knowledge of the criminal justice system in England and Wales Why Prefer Our Diploma in Criminal Psychology? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Get instant access to this Criminal Psychology course. Learn Criminal Psychology from anywhere in the world Criminal Psychology is affordable and simple to understand Criminal Psychology is entirely online, interactive lesson with voiceover audio Lifetime access to the Criminal Psychology course materials Criminal Psychology comes with 24/7 tutor support Criminal Psychology Take a step toward a brighter future! *** Course Curriculum of Criminal Psychology *** Here is the curriculum breakdown of the Diploma in Criminal Psychology: Understanding Criminal Psychology Influence of Mental Disorders Classification of Crime Forensic Science Criminal Profiling: Science, Logic and Metacognition Phases of Profiling Offender Profiling: Pragmatic Solution and Behavioural Investigative Advice Victimology The Criminal Justice System in England and Wales Assessment Process of Criminal Psychology Once you have completed all the modules in the Diploma in Criminal Psychology, you can assess your skills and knowledge with an optional assignment. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Criminal Psychology This self-paced Criminal Psychology course is suitable for anyone who: Is planning to pursue a career in criminal psychology Has a profession that requires knowledge of criminal psychology Wants to educate themselves about the criminal psychology Requirements Criminal Psychology Career path By the end of this Criminal Psychology course, learners will be able to take the steps towards starting a new career. Certificates Certificate Accredited by CPDQS Digital certificate - £10 Certificate Accredited by CPDQS Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.