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All businesses have a need to maintain good relationships with their customers. If the customers are not happy with the service a business is providing, they will not even blink before switching over to a competitor. That is why you need this Professional Diploma in Customer Relationship course in order to improve your business' customer service. This diploma level course will provide introductory chapters in order to explain why good customer relationship is important. Using this course you will be able to understand your customers, calculate a customer's lifetime value, how to keep them happy and much more. You will also learn about established ways of retaining your customers and loyalty marketing programs. Dealing with customer complaints and difficult customers will prove to be second nature after you complete this course. Utilizing the ideas explained you will also be able identify the seven deadly sins in customer service, and explore CRM programs. Overall, this course is bound to help you improve the customer service of your business and drive your profit margin upwards. Course Highlights Professional Diploma in Customer Relationship is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in Customer Relationship into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 30 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Diploma in Customer Relationship Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Diploma in Customer Relationship is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Diploma in Customer Relationship is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Professional Diploma in Customer Relationship Good Customer Relationship - Why is it Important? FREE 01:00:00 Understanding Your Customers FREE 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Mock Exam Final Exam

Are you someone who wants to be a retail entrepreneur? Or do you want to know more about this exciting industry? If the answer to any of these questions is a yes, then you've landed in the right place. Retail is an ever-growing industry. Retail management saves time and ensures that customers easily locate their desired merchandise and return home satisfied. Effective management avoids unnecessary chaos at the store and rather increases the sales of the store. This bundle course is suitable for all people working in Operations, Sales, VM, HR, Logistics etc, who want to enter the retail industry. Our Retail Management course is ideal for newcomers and existing Retail workers alike. With no prior knowledge or experience, this course explores the most important concepts at the heart of successful retail management. Learn how to take your communication and selling skills to the next level, improve your productivity through smart selling and anticipate the expectations of every customer. Enrol today! This Bundle Consists of the following Premium courses: Course 01: Retail Management - Level 5 Course 02: Logistic Management Course 03: Retail Strategy Course 04: Basic Product Management Course 05: Purchasing & Procurement Course - Level 3 Course 06: Level 3 Tax Accounting Course 07: Introduction to VAT Course 08: Commercial Law 2021 Course 09: Operations Management Course 10: Strategic Planning and Analysis for Marketing Course 11: Sales Negotiation Training Course 12: Basic Business Finance Course 13: Diploma in QuickBooks Bookkeeping Course 14: Customer Service Enrol now in the exclusive bundle to advance your career, and use the premium study materials from Apex Learning. Learning Outcome of this Bundle from Apex Learning Understand the fundamentals of Retail Management. Learn the importance of smart selling in a retail environment How to pre-empt and satisfy customers' expectations Techniques for dealing with difficult customers and situations Ability to become a more effective personal seller The importance of communication skills CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements Our bundle course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Talented Retail managers and leaders are in consistently high demand worldwide. Just a few typical job titles and roles that fall within the bracket of Retail Management include the following: Sales Manager Store Manager Warehouse Manager Retail Management Trainee Retail Team Leader Service Supervisor Team Leader These jobs pay between £32,000 and 125,000 annually. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Retail Management - Level 5) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Retail Management - Level 5) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Influencing Through Your Professional Presence Leaders spend a lot of time and money researching how to 'Brand and Market' their organization... But how much time have you spent thinking about your own 'Personal Brand' and 'Professional Presence'?Every hour of every day, at every level, in every organization around the world, people with influence move ahead and people without them don't. This is especially important in situations requiring leading without formal authority. Often thought of as something innate, influencing is an interrelated set of skills that can be learned and developed. It is the impression you make on others that is a key factor in influence. While 'Professional Presence' is often difficult to define, it seems easy to spot when you see it in another person - confidence, positive body language, professional appearance, and vocal expressiveness.Professional presence encompasses people's perceptions of everything from character and intelligence to ability to contribute to the organization. People who want to be influential, work at creating a positive 'Professional Presence' in the minds of other people.

Establishing an Enterprise PMO Creating a PMO is difficult, but there are special approaches you can use to successfully establish a structure for project, program and portfolio management (PPM) at an enterprise level. This session provides frameworks and lessons learned that will guide you in creating an enterprise PPM function within your organization. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Establishing an Enterprise PMO Creating a PMO is difficult, but there are special approaches you can use to successfully establish a structure for project, program and portfolio management (PPM) at an enterprise level. This session provides frameworks and lessons learned that will guide you in creating an enterprise PPM function within your organization. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

***Free: 19 PDF Certificates | 19-in-1 Bundle | CPD Approved | Free Retake Exam | Tutor Suppo

Nurturing an Innovative Team Do you have an innovative team? Unfortunately, for many leaders, their initial answer may be 'no.' For some reason, they aren't getting the levels of innovation they want from their team and it can be difficult to figure out why this is happening. This talk introduces the 3 actions you must take if you are looking to nurture an innovative team: Embrace diversity within your team Leverage cross-functional working groups Avoid hierarchies and bottlenecks Participants will come away with an immediate understanding of how embracing diversity and establishing cross-functional groups will help break down organizational silos and encourage innovation. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Nurturing an Innovative Team Do you have an innovative team? Unfortunately, for many leaders, their initial answer may be 'no.' For some reason, they aren't getting the levels of innovation they want from their team and it can be difficult to figure out why this is happening. This talk introduces the 3 actions you must take if you are looking to nurture an innovative team: Embrace diversity within your team Leverage cross-functional working groups Avoid hierarchies and bottlenecks Participants will come away with an immediate understanding of how embracing diversity and establishing cross-functional groups will help break down organizational silos and encourage innovation. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

24 Hour Flash Deal **25-in-1 Customer Relationship Manager Diploma Mega Bundle** Customer Relationship Manager Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Customer Relationship Manager Diploma package online with Studyhub through our online learning platform. The Customer Relationship Manager Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Customer Relationship Manager Diploma course provides complete 360-degree training on Customer Relationship Manager Diploma. You'll get not one, not two, not three, but twenty-five Customer Relationship Manager Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Customer Relationship Manager Diploma courses are yours for as long as you want them once you enrol in this course This Customer Relationship Manager Diploma Bundle consists the following career oriented courses: Course 01: Customer Relationship Management Course 02: Understanding Excellence in Customer Relationship Management Course 03: Customer Service Manager Training and Front Desk Certification Course 04: Complete Customer Service and Communication Skills Course 05: Retail Customer Service & Effective Customer Targeting Course 06: Customer Service Fraud Officer Course 07: Know Your Customer (KYC) Course 08: Diploma in Customer Service & Handling Complaints Course 09: Phone-Based Customer Service Course 10: Service Helpdesk & Technical Support Course Course 11: Call Centre Training: Excelling in Customer Service and Communication Course 12: Complaints Handling for Customer Care: Best Practices Course 13: Customer Service & Environment Course 14: Receptionist Diploma Course 15: Effective Communication Skills Diploma Course 16: Help Desk Training Course 17: Customer Service Management: Recovering Difficult Customers Course 18: Professional Certificate in Front Office Course 19: Hotel Concierge Certification Course 20: Ecommerce Management, Branding & Marketing Course 21: Professional Crisis Management Certificate Course 22: Marketing Strategies for Business Course 23: Conflict Resolution Course 24: Consumer Rights Certificate Course 25: Decision Making and Critical Thinking Online Course The Customer Relationship Manager Diploma course has been prepared by focusing largely on Customer Relationship Manager Diploma career readiness. It has been designed by our Customer Relationship Manager Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Customer Relationship Manager Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Customer Relationship Manager Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Customer Relationship Manager Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Customer Relationship Manager Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Customer Relationship Manager Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Customer Relationship Manager Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Customer Relationship Manager Diploma lessons One to one assistance from Customer Relationship Manager Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Customer Relationship Manager Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Customer Relationship Manager Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Customer Relationship Manager Diploma certificate and transcript on the next working day Easily learn the Customer Relationship Manager Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Relationship Manager Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Customer Relationship Manager Diploma Requirements To participate in this Customer Relationship Manager Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Customer Relationship Manager Diploma Career path You will be able to kickstart your Customer Relationship Manager Diploma career because this course includes various courses as a bonus. This Customer Relationship Manager Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Customer Relationship Manager Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **25-in-1 Office Clerk / Coordinator Diploma Mega Bundle** Office Clerk / Coordinator Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Office Clerk / Coordinator Diploma package online with Studyhub through our online learning platform. The Office Clerk / Coordinator Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Office Clerk / Coordinator Diploma course provides complete 360-degree training on Office Clerk / Coordinator Diploma. You'll get not one, not two, not three, but twenty-five Office Clerk / Coordinator Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Office Clerk / Coordinator Diploma courses are yours for as long as you want them once you enrol in this course This Office Clerk / Coordinator Diploma Bundle consists the following career oriented courses: Course 01: Office Skills and Administration Course 02: Secretary & PA Diploma Course 03: Administration : Office Administration Course 04: Receptionist Diploma Course 05: Document Control and Workflow Management Course 06: Diary Management Course 07: Touch Typing Complete Training Diploma Course 08: Microsoft Excel Complete Course 2019 Course 09: Microsoft PowerPoint for Beginners Course 10: Microsoft Teams Course 11: Learn Microsoft Word, PowerPoint & Outlook In 90 Minutes! Course 12: Data Analysis, Automating and Visualisation in Excel Course 13: Business Administration and Financial Management Course 14: Business Management and Finance Course Course 15: Effective Communication Skills Diploma Course 16: Assertiveness Skills Course 17: Time Management Course 18: Public Speaking: Presentations like a Boss Course 19: Email Writing Training Course 20: Customer Service Management: Recovering Difficult Customers Course 21: Transcription Skills Course 22: Business Networking Skills Course 23: Minute Taking Executive Training Course 24: Workplace Confidentiality Course 25: Workplace Stress Management The Office Clerk / Coordinator Diploma course has been prepared by focusing largely on Office Clerk / Coordinator Diploma career readiness. It has been designed by our Office Clerk / Coordinator Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Office Clerk / Coordinator Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Office Clerk / Coordinator Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Office Clerk / Coordinator Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Office Clerk / Coordinator Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Office Clerk / Coordinator Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Office Clerk / Coordinator Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Office Clerk / Coordinator Diploma lessons One to one assistance from Office Clerk / Coordinator Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Office Clerk / Coordinator Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Office Clerk / Coordinator Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Office Clerk / Coordinator Diploma certificate and transcript on the next working day Easily learn the Office Clerk / Coordinator Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Office Clerk / Coordinator Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Office Clerk / Coordinator Diploma Requirements To participate in this Office Clerk / Coordinator Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Office Clerk / Coordinator Diploma Career path You will be able to kickstart your Office Clerk / Coordinator Diploma career because this course includes various courses as a bonus. This Office Clerk / Coordinator Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Office Clerk / Coordinator Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free