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Life Coaching: Life Coaching Training Do you want to transform your excellent life into a spectacular one is through life coaching? If yes, with the help of our extensive Level 7 Life Coaching online course, you can unlock the door to both personal and professional success. We cover all aspects of life coaching in our Level 7 Life Coaching course, including foundational concepts and efficient communication methods also, this Level 7 Life Coaching helps to goal-setting, motivational approaches and overcoming limiting beliefs. Through this Level 7 Life Coaching course, you can share your interests,broaden your network, mentoring, and lifelong connections. After completing the Level 7 Life Coaching course, you will learn the roles and goals of life coaching. The significance of advanced communication techniques, body language, and an overview of life coaching are part of Level 7 Life Coaching lesson. Don't let this once-in-a-lifetime opportunity pass you by; enrol in our Level 7 Life Coaching course right away. Main Course: Level 7 Life Coaching Special Offers of this Life Coaching: Life Coaching Course This Life Coaching: Life Coaching Course includes a FREE PDF Certificate. Lifetime access to this Life Coaching: Life Coaching Course Instant access to this Life Coaching: Life Coaching Course Get FREE Tutor Support to this Life Coaching: Life Coaching Course Life Coaching: Life Coaching Training The Life Coaching: Life Coaching Course will introduce you to the fundamentals of life coaching, numerous life coaching methods, and various life coaching areas before leading you to an understanding of your client's mental and physical skill development. It will also show you how to help your patients develop greater mindfulness and self-awareness. Who is this course for? Life Coaching: Life Coaching Training All motivated applicants from all backgrounds are welcome to enrol in our Level 7 Life Coaching: Life Coaching program. Anyone can apply for this Level 7 Life Coaching: Life Coaching Course, regardless of prior professional experience. Life coaches, students, recent graduates, and job seekers are all ideal candidates for this Level 7 Life Coaching: Life Coaching course. Requirements Life Coaching: Life Coaching Training To enrol in this Life Coaching : Life Coaching Course, students must fulfil the following requirements. To join in our Life Coaching: Life Coaching Course, you must have a strong command of the English language. To successfully complete our Life Coaching: Life Coaching Course, you must be vivacious and self driven. To complete our Life Coaching: Life Coaching Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Life Coaching: Life Coaching Course. Career path Life Coaching: Life Coaching Training This Level 7 Life Coaching: Life Coaching gives you a brand-new way to break into the related employment market. After completing this Level 7 Life Coaching: Life Coaching course, you can explore trendy and in-demand jobs, such as: Successful Facilitator Empowerment Coach Health Coach Life Coach Advancement Coach for Outdoor activities

Manual Handling: Manual Handling Course Are you concerned about the safety and well-being of your employees while they perform manual handling tasks? Look no further! Our exclusive Manual Handling Course. This Manual Handling Course course will equip you with the essential skills and knowledge to handle loads safely and effectively. Our Manual Handling course is developed and delivered by industry experts with vast experience in manual handling and workplace safety. With our user-friendly online platform, you can access the Manual Handling course anytime, anywhere, making training efficient and flexible. The Manual Handling course ensures you adhere to safety regulations and industry best practices in manual handling procedures. Through this Manual Handling Course you will learn about the principles of manual handling, associated risks, and the importance of proper techniques. Upon successfully finishing the Manual Handling course, you will receive well-recognized certificates, showcasing your commitment to safety. With our Manual Handling course, you will gain knowledge and skills to handle loads safely, preventing injuries and fostering a safer work environment. Don't compromise on safety. Enrol in our Manual Handling course now and make a significant difference in your workplace. Manual Handling: Manual Handling Course This manual handling training will teach you how to work in compliance with UK health and safety regulations. From Manual Labor: Manual Labor You will acquire the skills necessary to assess risk and implement various risk-handling strategies. You will be able to determine which tasks require heavy lifting or the transfer of large objects by taking this manual handling course. Additionally, you will learn advanced manual handling skills for operating mechanical equipment. Special Offers Of this Manual Handling course This Manual Handling course includes a FREE PDF Certificate. Lifetime access to this Manual Handling course Instant access to this Manual Handling course Get FREE Tutor Support from Monday to Friday in this Manual Handling course This is a self-paced Manual Handling course Who is this course for? Manual Handling: Manual Handling Course This Manual Handling course is perfect for anyone who wants to learn everything about manual handling. The Manual Handling course is also suitable for business owners and managers who want to expand their knowledge about this topic. Requirements Manual Handling: Manual Handling Course To enrol in this Manual Handling: Manual Handling Course, students must fulfil the following requirements. To join in our Manual Handling: Manual Handling Course, you must have a strong command of the English language. To successfully complete our Manual Handling: Manual Handling Course, you must be vivacious and self driven. To complete our Manual Handling: Manual Handling Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Manual Handling: Manual Handling Course. Career path Manual Handling: Manual Handling Course Here are some career paths where the skills gained from the Manual Handling course can be highly beneficial: Warehouse Worker Construction Worker Logistics and Delivery Driver Hospitality Staff Personal Support Worker

The only way for you to succeed is to learn how to improve your self and this course will be able to help you with that. In this course, you will learn more about the importance of improving your self-esteem to boost personal development. Mastering the Self Esteem and Assertiveness Training- Level 2 lets you explore your own abilities that you can utilize for your personal success. This course will surely help you become more motivated and confident in facing the real world challenges. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion at an additional cost Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Self Esteem and Assertiveness Training- Level 2 has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Self Esteem and Assertiveness Training- Level 2 is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £15,000. The sky really is the limit. Course Curriculum Development of Self Esteem INTRODUCTION 01:00:00 LOW SELF-ESTEEM? Why It Occurs? 01:00:00 YOUR LACK OF SELF-ESTEEM 01:00:00 SELF ESTEEM - GETTING TO THE Root OF THE ISSUE 01:00:00 SELF-ESTEEM AND THE INNER VOICE 01:00:00 YOU GET WHAT YOU PROJECT 01:00:00 SELF-ESTEEM BUILDING EXERCISES 01:00:00 WHERE, WHEN AND HOW TO BUILD SELF-ESTEEM 01:00:00 CONCLUSION 00:30:00 Being Assertive Module One - Getting Started 01:00:00 Module Two - What Does Self-Confidence Mean To You 01:00:00 Module Three - Obstacles to Our Goals 01:00:00 Module Four - Communication Skills 01:00:00 Module Five - The Importance of Goal Setting 01:00:00 Module Six - Feeling the Part 01:00:00 Module Seven - Looking the Part 01:00:00 Module Eight - Sounding the Part 01:00:00 Module Nine - Powerful Presentations 00:30:00 Module Ten - Coping Techniques 01:00:00 Module Eleven - Dealing with Difficult Behavior 00:30:00 Module Twelve - Wrapping Up 00:15:00 Self Esteem and Assertiveness Skills Course- Activities 00:00:00 Development of the Self Self Development through Visualization and Affirmation 01:00:00 Hints in Affirmation and Visualization 01:00:00 Development for Affirmation and Visualization 00:45:00 How to Build Critical Thinking Skills 01:00:00 Visualizing Problems with Affirmations 00:30:00 Development Evaluation in Affirmation and Visualization 00:30:00 Practice Development through Visualization and Affirmation 01:00:00 Self-Development Procedures through Visualization 01:00:00 Development thru Visualization of Problems in Affirmation 01:00:00 Process of Affirmation through Development Visualization 01:00:00 Sense of Development thru Affirmation and Visualization 01:00:00 Natural Development thru Affirmation and Visualization 01:00:00 Visualization through Development Affirmation 01:00:00 Choices in Development thru Affirmation and Visualization 01:00:00 Development thru Argument Affirmation and Visualization 01:00:00 Visualization in Development of Affirmation 01:00:00 Revolutionary Development thru Visualization and Affirmation 00:30:00 Focus for Development thru Visualization and Affirmation 01:00:00 Visualization Music thru Affirmation Development 01:30:00 Energy Development thru Visualization and Affirmation 01:00:00 Relax with Development thru Affirmative Visualization 01:00:00 New Age Development in Affirmative Visualization 01:00:00 Conclusion 00:15:00 Recommended Reading Recommended Reading : Level 2 Certificate in Self Esteem & Self Development 00:00:00 Mock Exam Mock Exam - Level 2 Certificate in Self Esteem & Self Development 00:30:00 Final Exam Final Exam - Level 2 Certificate in Self Esteem & Self Development 00:30:00

★★ FREE PDF Certificate| PDF Transcript| Student ID| Assessment| Lifetime Access| Enrolment Letter ★★ Explore our comprehensive Health and Social Care course designed to equip you with the knowledge and skills needed for a rewarding career in the healthcare sector. Learn about patient care, community health, medical ethics, and social support systems through interactive modules and hands-on training. Ideal for aspiring healthcare professionals and those looking to enhance their expertise, this course provides a solid foundation for roles in nursing, social work, and healthcare administration. Enroll now to make a meaningful impact on individuals and communities. Ready to make a difference in healthcare? Our Health and Social Care course offers in-depth training on patient care, medical ethics, and community health. Perfect for aspiring nurses, social workers, and healthcare professionals. Start your journey today and help create healthier communities! #Healthcare #SocialCare #CareerInHealthcare #Nursing #SocialWork #CommunityHealth

Overview of Dog Behaviour Training Is your dog always chewing things, barking too much, or acting nervous? Our Dog Behaviour Training Course is here to help you understand your dog better and create a peaceful home. This course shows how to turn problem behaviours into good habits. You will learn how to handle food aggression, calm separation anxiety, and understand how dogs show their feelings through body language, barks, and tail wags. Over 12.5 million dogs are in the UK, and more people than ever want to learn how to care for them properly. Sadly, many dogs are given up yearly because of behaviour problems that can be fixed with the right training. The Dog Behaviour Training Course will give you the skills to work with dogs in a kind and confident way. You will also learn the right way to greet dogs, answer common behaviour questions, and help puppies grow up happy and well-behaved. Whether your dog is causing trouble at home or you want to help other dog owners, this course is a great choice. The Dog Behaviour Training Course is simple to follow and full of helpful tips. You’ll learn how to create strong bonds between humans and dogs, and even start a new career helping families and their pets live better lives. This Dog Behaviour Training course will help you to learn: How to spot and manage food-related aggression in dogs Safe and friendly ways to greet dogs Tips to help dogs who get upset when left alone How to read a dog’s body language and signals Simple answers to common dog behaviour questions How to speak with clients and give helpful dog training advice Who is this course for? Dog owners who are having trouble with things like food aggression or separation anxiety and want to fix these problems People who want to become dog trainers and need to learn about how dogs communicate and how to work with dog owners Animal care workers who want to understand dog behaviour better and give better support Pet shop or animal shelter staff who answer questions about dogs and puppies from customers or adopters Dog walkers or pet sitters who want to learn more about dog behaviour so they can give safer and better care Process of Evaluation After studying the Dog Behaviour Training Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Dog Behaviour Training Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements You don't need any educational qualification or experience to enrol in the Dog Behaviour Training course. Career Path This Dog Behaviour Training Course will lead you to many different career opportunities. Here are a few prospects: Dog Behaviour Specialist – earn around £25,000 to £40,000 a year Dog Trainer – earn around £20,000 to £35,000 a year Animal Shelter Advisor – earn around £18,000 to £28,000 a year Pet Shop Specialist – earn around £17,000 to £25,000 a year Canine Welfare Officer – earn around £21,000 to £32,000 a year Course Curriculum Module 1: Introduction Why Getting 2, 8 Week Old Parson Terrier Puppies Changed My Life And My Career! 00:03:00 Here's What You'll Get From This Course... 00:04:00 Module 2: Feeding Time - Aggression and Stealing Food How To Communicate You're In Charge During Feeding Time 00:10:00 How To Stop Food Aggression And Stealing Food 00:08:00 This Dog Is A Professional At Stealing Food, You'll Be Amazed At What He Does! 00:04:00 Module 3: The Right Way to Greet a Dog How You Greet Your Dog Says So Much More Than Hello - Here's Why 00:12:00 It's Not As Difficult As You May Think To Do And Makes The World Of Difference 00:05:00 Help! What When Visitors Come Round And Get Jumped On? Here's What To Do... 00:05:00 Here's The Right Way For Guests To Enter Your Home And Stop Jumping Up 00:02:00 Module 4: Separation Anxiety How To Stop Dogs Barking, Chewing, Panting And Pacing When Left Alone 00:13:00 The Time To Get This Right Is When They Are A Puppy - Here's How To Do It 00:02:00 Can You Resolve Separation In Dogs Of All Ages? Yes! Here's How... 00:02:00 Module 5: Dog Language - What They're Really Saying! Is Your Dog Trying To Calm You Down?! Find Out Here... 00:09:00 This ONE Technique Works Like Magic With Numerous Unwanted Behaviours 00:10:00 The 3 F's For Dogs And Top Tips 00:01:00 Module 6: The Answers To 10 Popular Dog Questions You Are Likely To Be Asked Read This First As It Will Really Help You With The Following Videos 00:25:00 Here's The Answers To Frequently Asked Dog Training Questions Numbers 1 and 2 00:09:00 Here's The Answers To Commonly Asked Dog Training Questions Numbers 3 and 4 00:09:00 Here's The Answers To Frequently Asked Dog Training Questions Numbers 5 and 6 00:06:00 Here's The Answers To Top Dog Training Questions 7 and 8 00:09:00 Here's The Answers To Commonly Asked Dog Training Questions 9 and 10 00:08:00 Module 7: The Answers To 10 Common Puppy Training Questions That You'll Likely To Be Asked Read This First As It Will Really Help You With The Following Videos 00:20:00 Here's The Answers To Commonly Asked Puppy Training Questions Numbers 1 and 2 00:10:00 Here's The Answers To Popular Puppy Training Questions 3 and 4 00:05:00 Here's The Answers To Common Puppy Training Questions Numbers 5 and 6 00:07:00 Here's The Answers To Popular Puppy Training Questions Numbers 7 and 8 00:06:00 Here' The Answers To Common Puppy Training Questions Numbers 9 and 10 00:09:00 Module 8: Dog Training Consultations With Clients Someone Has Said Yes To A Dog Training Consultation With You - Here's What To Do 00:09:00 Dog Training Consultation Form 00:05:00 Dog Training Confirmation Letter Template - Page 1 00:05:00 Dog Training Confirmation Letter Template - Page 2 00:05:00 Top Tips Of What To Include During Your Dog Training Consultation 00:14:00 Top Tips Of What To Include During A Dog Training Consultation Handout 00:05:00 Assignment Assignment - Dog Behaviour and Training 00:00:00

🚀 Unlock the Power of Web Design with Fundamentals of CSS Course Are you ready to take your web design skills to new heights? Dive into the world of cascading style sheets (CSS) with our comprehensive course, Fundamentals of CSS. Whether you're a budding web developer, a seasoned programmer looking to enhance your skill set, or a creative individual eager to unleash your design potential, this course is your gateway to success in the digital realm.   Why CSS Matters: CSS is the backbone of modern web design, allowing developers and designers to control the layout, presentation, and overall aesthetics of websites. With CSS, you can transform static web pages into dynamic, visually stunning experiences that captivate and engage users. By mastering CSS fundamentals, you'll gain the ability to create responsive designs, implement animations, and optimize user interfaces for maximum impact.   What You'll Learn: In our Fundamentals of CSS course, you'll embark on a journey of discovery through key concepts such as selectors, properties, and values. You'll learn how to style text, manipulate images, and craft immersive layouts that adapt seamlessly to various screen sizes and devices. With hands-on exercises and real-world examples, you'll build a solid foundation in CSS that will empower you to tackle any design challenge with confidence.   Benefits of Taking This Course: 🎨 Unleash Your Creativity: Learn how to express your unique vision through custom styles and design elements. 🌐 Enhance Your Skill Set: Add valuable skills to your repertoire and stay ahead in today's competitive job market. 💼 Boost Your Career Prospects: Open doors to exciting opportunities in web development, UI/UX design, and beyond. 📈 Increase Your Marketability: Stand out to employers and clients with a portfolio showcasing your CSS proficiency. 👩‍💻 Join a Thriving Community: Connect with like-minded individuals and expand your network within the tech industry.   Who is This For? Our Fundamentals of CSS course is perfect for: Aspiring web developers eager to learn the building blocks of modern web design. Design enthusiasts looking to expand their skill set and create visually stunning websites. Programmers seeking to enhance their proficiency in front-end development technologies. No prior experience in web design or programming is required-all skill levels are welcome!   Career Path: Upon completing the Fundamentals of CSS course, you'll be well-equipped to pursue a variety of exciting career paths, including:   👨‍💻 Front-End Developer: Create captivating user experiences by translating design concepts into functional, responsive websites. 🎨 UI/UX Designer: Craft intuitive interfaces and optimize user interactions to deliver exceptional digital experiences. 💼 Freelance Designer: Showcase your CSS expertise to clients and build a thriving freelance business offering web design services. 🌐 Digital Marketing Specialist: Develop visually compelling websites and landing pages that drive conversions and engage audiences. Don't miss out on this opportunity to master the art of CSS and unlock a world of possibilities in web design and development. Enroll in our Fundamentals of CSS course today and take the first step towards transforming your creative vision into reality!   FAQs (Frequently Asked Questions) Is this course suitable for beginners? Absolutely! Our Fundamentals of CSS course is designed to cater to learners of all skill levels, including those who are completely new to web design and programming. We provide step-by-step guidance and clear explanations to ensure that even beginners can grasp the core concepts of CSS with ease. Do I need any special software or tools to participate in the course? No, you don't need any specialized software or tools to enroll in our course. All you need is a computer with internet access and a modern web browser. We'll provide you with everything you need to get started, including access to online resources, code editors, and practice exercises. How long does it take to complete the course? The duration of the course can vary depending on your individual learning pace and schedule. On average, most students complete the Fundamentals of CSS course within [insert average duration here] weeks. However, you're free to study at your own pace and can access the course materials at any time, allowing you to tailor your learning experience to fit your needs. Will I receive a certificate upon completing the course? Yes, upon successfully completing the Fundamentals of CSS course, you'll receive a certificate of completion to showcase your achievement. This certificate can be added to your resume, LinkedIn profile, or portfolio to demonstrate your proficiency in CSS fundamentals to potential employers or clients. Are there any prerequisites for this course? While there are no strict prerequisites for enrolling in the Fundamentals of CSS course, having a basic understanding of HTML would be beneficial. However, we cover essential HTML concepts as part of the course curriculum, so you can still succeed even if you're not familiar with HTML beforehand. Is there any instructor support available during the course? Yes, we provide dedicated instructor support to assist you throughout your learning journey. Whether you have questions about course material, need clarification on a concept, or require additional assistance, our team of experienced instructors is here to help. You can reach out to us via email, discussion forums, or live chat for personalized support and guidance. Can I access the course content after completing it? Yes, once you've completed the Fundamentals of CSS course, you'll have lifetime access to the course materials. This means you can revisit the lessons, review the concepts, and continue honing your CSS skills whenever you like, even after completing the course. We hope these FAQs have addressed any concerns you may have had about our Fundamentals of CSS course. If you have any further questions or would like more information, feel free to reach out to our support team-we're here to help you succeed! Course Curriculum Chapter 1_ Introduction To CSS Chapter 1_ Introduction To CSS 00:00 Chapter 2_ Element Properties Chapter 2_ Element Properties 00:00 Chapter 3_ Colours Chapter 3_ Colours 00:00

Fashion Stylist Fundamentals is a comprehensive theoretical course designed to introduce you to the essential aspects of fashion styling. Starting with an overview of the fashion stylist's role, this course explores the core elements of styling, from fabric selection to conceptual creativity.

Car Mechanic Training Enroll in our car mechanic training right away to start your path to a rewarding career in the auto sector! Do you intend to pursue a career as a car mechanic, or are you looking to expand your knowledge in this area? If you love cars and want to turn your passion into a lucrative job, look no further! We're here to equip you with the knowledge and abilities you need to succeed in the field of automobile maintenance with our car mechanic training. Many interactive features are incorporated into our Car Mechanic: Car Mechanic Training course to keep you interested. With our Car Mechanic Training, you have the freedom to study whenever and wherever it's convenient for you. You can arm yourself with the skills and credentials that employers value by finishing our Car Mechanic Training Course. This car mechanic training covers every area of car maintenance and repair, from the fundamentals of engine mechanics to sophisticated troubleshooting methods. By taking this car mechanic training, you will gain knowledge about brake systems, transmissions, electrical systems, and many other topics. Our Car Mechanic: Car Mechanic Training modules are set up so that your knowledge is gradually increased, ensuring that you fully understand each subject. Don't miss our fantastic car mechanic training course to get the knowledge and abilities needed to become a automotive expert! Main Course: Car Mechanic Training Special Offers of this Car Detailing, Car Maintenance & Car Restoration Course This Car Detailing, Car Maintenance & Car Restoration Course includes a FREE PDF Certificate. Lifetime access to this Car Detailing, Car Maintenance & Car Restoration Course Instant access to this Car Detailing, Car Maintenance & Car Restoration Course Get FREE Tutor Support to this Car Detailing, Car Maintenance & Car Restoration Course Car Detailing, Car Maintenance & Car Restoration Online You will receive a brief introduction to various automotive systems and car maintenance in the Car Maintenance course. You will learn everything there is to know about the various approaches, regulations, and aspects of car maintenance in the Car Maintenance course. Enrolling in a car maintenance course can help you learn more about the parts and operations of the engine lubrication system. Furthermore, you will gain a comprehensive understanding of electrical systems, circuits, and hybrid cars from the Car Maintenance course on auto repair. Who is this course for? Car Detailing, Car Maintenance & Car Restoration Everyone is welcome to enrol in our car mechanic training programme. Requirements Car Detailing, Car Maintenance & Car Restoration To enrol in this Car Maintenance & Car Restoration Course, students must fulfil the following requirements. To join in our Car Detailing, Car Maintenance & Car Restoration Course, you must have a strong command of the English language. To successfully complete our Car Detailing, Car Maintenance & Car Restoration Course, you must be vivacious and self driven. To complete our Car Detailing, Car Maintenance & Car Restoration Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Car Maintenance & Car Restoration Course. Career path Car Detailing, Car Maintenance & Car Restoration You may be able to find job in this sector with the help of our Car Mechanic Training course.

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Body language is considered as a form of language as it expresses message or emotions through unspoken words. As working a professional, one needs to understand these body codes to know how the existing clients or potential clients react to our message. They may not be able to express it verbally, but their body language might give it away. If you are interested in these essentials, you should take this Advanced Course in Body Language. Learn how to master this skill of communication and communicate effectively through this course. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion at an additional cost Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Communication and Body Language Mastery has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Communication and Body Language Mastery is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £35,000. The sky really is the limit. Course Curriculum Communicating Effectively Module One - Getting Started 00:30:00 Module Two - Communicating with Body Language 01:00:00 Module Three - Reading Body Language 01:00:00 Module Four - Body Language Mistakes 00:30:00 Module Five - Gender Differences 00:30:00 Module Six - Nonverbal Communication 01:00:00 Module Seven - Facial Expressions 02:00:00 Module Eight - Body Language in Business 01:00:00 Module Nine - Lying and Body Language 01:00:00 Module Ten - Improve Your Body Language 01:00:00 Module Eleven - Matching Your Words to Your Movement 01:00:00 Module Twelve - Wrapping Up 00:30:00 Effective Communication: Body Language- Activities 00:00:00 Introduction to Body Language What Is Body Language 00:15:00 How to Read Body Language 00:30:00 How to Read People's Minds 00:30:00 How To Understand Eyes Contact 00:15:00 The Role of Head and Face in Body Language 00:30:00 The Role of Neck, Chest and Back in Body Language 00:15:00 The Role of Hands and Arms in Body Language 00:30:00 The Role of Legs in Body Language 00:15:00 The Role of the Lips in Body Language 00:15:00 Tips to Improve Body Language 00:15:00 Wrapping Up 00:15:00 Body Language Secrets Introduction 00:15:00 Aggressive Body Language 00:15:00 Attentive Body Language 00:15:00 Closed Body Language 00:30:00 Deceptive Body Language 00:30:00 Defensive Body Language 00:15:00 Dominant Body Language 00:15:00 Emotional Body Language 00:30:00 Evaluating Body Language 00:15:00 Greeting Body Language 00:30:00 Open Body Language 00:15:00 Relaxed Body Language 00:15:00 Power Body Language 00:15:00 Ready Body Language 00:15:00 Romantic Body Language 00:15:00 Submissive Body Language 00:15:00 Conclusion 00:15:00 Mastering Your Body Language Introduction To Body Language 00:15:00 Understand The Positive And Negative Positions 00:15:00 Observe How People React To Certain Body Language 00:15:00 Set A Goal For The Image You Wish To Project 00:15:00 Practice Scenarios In The Mirror 00:15:00 Train Your Body To React Positively 00:30:00 Learn How To Take Down Someone's Wall with Positive Body Positions 00:30:00 Understand The Importance Of Symmetry 00:15:00 Understand The Importance Of Matching The Other Person 00:15:00 What You Can Get Into With The Incorrect Body Language 00:15:00 Recommended Reading Recommended Reading : Communication and Body Language Mastery 00:00:00 Mock Exam Mock Exam - Communication and Body Language Mastery 00:30:00 Final Exam Final Exam - Communication and Body Language Mastery 00:30:00