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Imagine walking into the boardroom, exuding confidence as you present your strategic vision. Your team hangs on every word, inspired by your clear-headed direction and infectious enthusiasm. You navigate complex challenges with a calm, decisive grip, fostering a culture of high performance and unwavering support. This is the future that awaits you, not through luck, but through deliberate mastery of leadership and management skills. Our Level 5 Diploma in Leadership & Management Training is your launchpad to this empowered reality. This comprehensive program dives deep into the theoretical foundations of successful leadership and management, equipping you with the knowledge and finesse to excel in any professional setting. We delve into the core pillars of leadership style, effective communication, strategic thinking, team dynamics, and organizational culture. By the end, you'll be a master conductor, orchestrating individuals into a high-performing symphony, achieving remarkable results while creating a thriving work environment. Level 5 Diploma in Leadership & Management Training Course Learning Outcomes Grasp the intricacies of various leadership styles and identify your optimal approach. Craft and deliver compelling communication that motivates, inspires, and drives action. Develop strategic thinking frameworks to navigate complexity and make informed decisions. Foster a collaborative and high-performing team culture built on trust and respect. Understand the nuances of organizational culture and its impact on individual and team success. Navigate the intricate dynamics of business culture in today's globalized landscape. Level 5 Diploma in Leadership & Management Training Module 01: Introduction Module 02: Leadership Training Module 03: Management Training Module 04: Culture Training Module 05: Teamwork Training Module 06: Business Culture Training Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 5 Diploma in Leadership & Management Training Team Leader Project Manager Department Head Operations Manager Human Resources Manager Business Consultant Requirements Level 5 Diploma in Leadership & Management Training To enrol in this Level 5 Diploma in Leadership & Management Training, Purchasing & Procurement course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 5 Diploma in Leadership & Management Training Team Leader/Supervisor: £25,000 to £45,000 per year Operations Manager: £40,000 to £70,000 per year Human Resources Manager: £45,000 to £75,000 per year Project Manager: £45,000 to £80,000 per year Training and Development Manager: £35,000 to £60,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

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The process of building and maintaining a good and healthy employee and supervisory relationship is an ongoing process. Along with building relationships, performance coaching is a great way to develop new skills and talents. Our Performance Coaching bundle can help you take your career to the next level. Performance coaching can be a great asset in developing a healthy competitive workplace environment. At the same time, it can be used to develop and hone the various necessary skills that are essential in order to give the required push to your career. So, whether to just hone your skills or to get ready for the upcoming promotion you are aiming for, developing the essential skills is always a good idea. Our Performance Coaching course bundle can guide and train you in all the necessary skills you might need to get ahead of the curve in your workplace. All the courses in this Performance Coaching bundle are well-researched and thoroughly detailed. This comprehensive course bundle can be just the thing to reach your next professional milestone. Along with this Performance Coaching course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Performance Coaching Bundle Consists of the following Premium courses: Course 01: Performance Coaching Course 02: Performance Management Course 03: Coaching & Mentoring Course 04: Leadership & Management Diploma Course 05: Workplace Confidentiality Course 06: People Management Skills Level 3 Course 07: Emotional Intelligence and Human Behaviour Course 08: Sales: Psychology of Customers Course 09: Time Management Course 10: Effective Communication Skills Course 11: Motivation Skills Key features of this Performance Coaching course: This Performance Coaching bundle is CPD QS Accredited Learn from anywhere in the world Lifetime access Performance Coaching is entirely online 24/7 Learner support The Performance Coaching bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Performance Coaching expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Performance Coaching from any place in your own time without travelling for classes. Enrol now in Performance Coaching to advance your career, and use the premium study materials from Apex Learning. This Performance Coaching bundle entails 11 essential courses that can accelerate your career forward. Learning these skills will not only be beneficial for now, but they will also help you in every professional move you might make in the future. This Performance Coaching bundle consists of the following courses: Course 01: Performance Coaching Module 01: Introduction Module 02: The Coach/Client Relationship Module 03: Coaching and Mentoring Models Module 04: Ethical Aspects of Coaching and Mentoring Module 05: Effective Communication Skill Module 06: Personal Skills Module 07: Management Skills Module 08: Organisational Skills Module 09: Motivation and Mindset Module 10: Key Themes of NLP Module 11: The Relationship Between Stress and Performance: The Inverted-U Theory Module 12: Leadership Under Pressure Module 13: Setting Up as a Coach Course 02: Performance Management Section 01: Introduction Section 02: Performance Section 03: Key Performance Indicators Section 04: Reporting Section 05: Rewarding Section 06: Conclusion Course 03: Coaching & Mentoring Module 1: Introduction Module 2: Coaching and Mentoring: Objectives & Processes Module 3: Ethical Aspects of Coaching and Mentoring Module 4: Coaching and Mentoring Models Module 5: Effective Communication Skills Module 6: Personal Skills Module 7: Management Skills Module 8: Functional Skills Course 04: Leadership & Management Diploma Understanding Management and Leadership Leadership Theories Motivating Employees Organisational Skills Talent Management Succession Planning Business Process Management Communication Skills Negotiation Techniques Managing Meetings and Giving Feedback Managing Change Time Management Stress Management Emotional Intelligence in Leadership Managing Conflict Dealing with Office Politics Risk Management Corporate Responsibility and Ethics And Much More... Course 05: Workplace Confidentiality Module 01: Introduction to workplace confidentiality Module 02: Business Etiquettes and Types of Confidentiality Module 03: The Importance of Confidentiality Module 04: Confidentiality with Co-workers Module 05: Preventing Confidentiality Breach Module 06: How Employers Can Protect Confidential Information Course 06: People Management Skills Level 3 Course 07: Emotional Intelligence and Human Behaviour Course 08: Sales: Psychology of Customers Course 09: Time Management Course 10: Effective Communication Skills Course 11: Motivation Skills CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? You don't need any previous training or training materials to finish the Performance Coaching course bundle. This Performance Coaching course is designed for: Students Academics of all background Office workers Corporate Job Holders Requirements Our Performance Coaching bundle is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path Completing the Performance Coaching Course bundle can open up various exciting career opportunities in sectors, such as: Business & Management Admin Accountancy & Finance Secretarial & PA Teaching & Mentoring The average salary for a Management Accountant can be £22,000- £55,000 per annum for anyone residing in the United Kingdom. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Performance Coaching) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Animal Care: Dog Whispering and Pet Nutrition bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 40 course mega bundle that will exceed your expectations within your budget. The Animal Care: Dog Whispering and Pet Nutrition related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Animal Care: Dog Whispering and Pet Nutrition bundle will help you build a solid foundation to become a proficient worker in the sector. This Animal Care: Dog Whispering and Pet Nutrition Bundle consists of the following 30 CPD Accredited Premium courses - Course 01 : Wildlife Rescue and Rehabilitation Course 02 : Animal Science and Welfare Course 03 : Zoology & Animal Health Care Course Online Course 04 : Animal Psychology Diploma Course 05 : Marine Biology Course Course 06 : Microbiology Diploma Course 07 : Personal Hygiene Guidelines Course 08 : Time Management Training Course 09 : Cattery Planning and Management Course 10 : Dog Training - Start A Dog Training Business Course 11 : Behavioral Problems Enrichment and Training Course 12 : Dog Walking Training Course 13 : Animal Behaviour Course 14 : Conservation Diploma Course 15 : Environment Management Course 16 : Environmental Law & Impact Assessment Course 17 : Canine Behaviour Training Course 18 : Feline Behaviour and Psychology - Level 3 Course 19 : Sustainable Living Course 20 : Animal First Aid Course (Advanced) Course 21 : Pet Business Certificate in UK Online Course Course 22 : Professional Pet Sitting Business Course Course 23 : Animal Care: Dog Whispering and Pet Nutrition Course 24 : Horse Care: Nursing, Stable and Manure Management Course 25: Pet First Aid and CPR Level 3 Course 26: Veterinary Medicine Diploma Course 27: Diploma in Veterinary Nursing Course 28: Certificate of Infection Prevention for Veterinary Professionals (CVIP) Course 29: Leash Training - Simple Dog Training Methods Course 30: Dog Training - Natural Medication for Dogs 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01 : Career Development Plan Fundamentals Course 02 : CV Writing and Job Searching Course 03 : Interview Skills: Ace the Interview Course 04 : Video Job Interview for Job Seekers Course 05 : Create a Professional LinkedIn Profile Course 06 : Business English Perfection Course Course 07 : Networking Skills for Personal Success Course 08 : Boost Your Confidence and Self-Esteem Course 09 : Public Speaking Training Course 10 : Learn to Fight Procrastination Learning Outcome This tailor-made Animal Care: Dog Whispering and Pet Nutrition bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Animal Care: Dog Whispering and Pet Nutrition Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Animal Care: Dog Whispering and Pet Nutrition bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Animal Care: Dog Whispering and Pet Nutrition Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Express Your Creative Writing bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 40 course mega bundle that will exceed your expectations within your budget. The Express Your Creative Writing related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Express Your Creative Writing bundle will help you build a solid foundation to become a proficient worker in the sector. This Express Your Creative Writing Bundle consists of the following 30 CPD Accredited Premium courses - Course 1: Creative Writing Course 2: Copywriting Course Level 4 Course 3: Novel Writing and Publishing Course 4: Creative Writing Course: Writing Storybooks For Children Course 5: Diploma in Drama and Comedy Writing Course 6: Creative Writing Course - Short Stories Course 7: Creative Writing Course - Fiction Course 8: Creative Writing Course - Horror Course 9: Creative Writing Course - Novel Course 10: Creative Writing Course - Thriller Course 11: Creative Nonfiction Book Writing Course 12: News Writing: Journalism 101 Course 13: Selling E-books: The Best Way of Earning Online Course 14: Basics of Shopify: Earn through E-books Course 15: Blogger for Beginners Course 16: Business Writing Course 17: Business Writing - How You Can Become a Great Writer Course 18: Business Writing: Influence Your Readers Course 19: Write and Publish a Research Paper: Complete Guide v6 Course 20: How to Write a Research Paper in Law and Humanities Course 21: Freelance Masterclass - Become An Expert Copywriter Course 22: Content Writing & Copy Writing For SEO and Sales Course 23: Email Writing Training Course 24: Medieval History Course 25: Military History Course 26: Creative Advertising and Graphic Design for Everyone Course 27: CV Writing and Job Searching Course 28: Foundations of Leadership and Negotiation Skills Development Course 29: Personal Development and Productivity Level 2 Course 30: Public Speaking 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 1: Career Development Plan Fundamentals Course 2: CV Writing and Job Searching Course 3: Interview Skills: Ace the Interview Course 4: Video Job Interview for Job Seekers Course 5: Create a Professional LinkedIn Profile Course 6: Business English Perfection Course Course 7: Networking Skills for Personal Success Course 8: Boost Your Confidence and Self-Esteem Course 9: Public Speaking Training Course 10: Learn to Fight Procrastination Learning Outcome This tailor-made Express Your Creative Writing bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Express Your Creative Writing Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Express Your Creative Writing bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Express Your Creative Writing Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

The innovative Zeitmanagement Level 3 has been compiled with the assistance and expertise of industry professionals. It has been carefully crafted to meet the business requirements needed for an outstanding contribution to this role and the career path beyond it. By enrolling in this tutorial, a significant advantage can be gained by the student for securing their dream job and building an excellent reputation in this sector.  This popular Zeitmanagement Level 3 has been designed to help dedicated individuals train to become the absolute best in this business field. Many other entrepreneurs and talented students have already completed this course, and others like it, empowering them to move onto satisfying and rewarding careers. This unique Zeitmanagement Level 3 course is perfectly suited for those dedicated and ambitious individuals who are committed to genuinely becoming the best in the business.  The Zeitmanagement Level 3 is recognised and accredited by CPD standards, so all contents are guaranteed to be accurate and reputable, adding valuable competencies and qualifications to a CV, making anyone stand out from other potential candidates or business rivals. For added convenience, the Zeitmanagement Level 3 consists of a range of educational modules that allow study sessions to be organised at any time and any place. When the final assessment of the Zeitmanagement Level 3 has been completed, a certificate of completion is supplied to evidence newly acquired skills and knowledge. This will provide a significant boost for job-seeking or entry into a new and exciting career path. The valuable qualification from the Zeitmanagement Level 3 course can help to make all the difference in a dynamic employment sector and can also be validated on our website. We are aware that a student's lifestyles and work ethics may not allow much time for a dedicated study session, so the Zeitmanagement Level 3 has been specifically designed to be taken at a personally selected pace, and the hours that are suited to each individual. Full access is immediately available after registration, and this can be achieved via any online device, and at any global location you are sighted at. Our fully-trained tutors are committed to helping you throughout the course, and will instantly respond to any queries that are sent to them via email.

The innovative Mastering Amazon Kindle has been compiled with the assistance and expertise of industry professionals. It has been carefully crafted to meet the business requirements needed for an outstanding contribution to this role and the career path beyond it. By enrolling in this tutorial, a significant advantage can be gained by the student for securing their dream job and building an excellent reputation in this sector.  This popular Mastering Amazon Kindle has been designed to help dedicated individuals train to become the absolute best in this business field. Many other entrepreneurs and talented students have already completed this course, and others like it, empowering them to move onto satisfying and rewarding careers. This unique Mastering Amazon Kindle course is perfectly suited for those dedicated and ambitious individuals who are committed to genuinely becoming the best in the business.  The Mastering Amazon Kindle is recognised and accredited by CPD standards, so all contents are guaranteed to be accurate and reputable, adding valuable competencies and qualifications to a CV, making anyone stand out from other potential candidates or business rivals. For added convenience, the Mastering Amazon Kindle consists of a range of educational modules that allow study sessions to be organised at any time and any place. When the final assessment of the Mastering Amazon Kindle has been completed, a certificate of completion is supplied to evidence newly acquired skills and knowledge. This will provide a significant boost for job-seeking or entry into a new and exciting career path. The valuable qualification from the Mastering Amazon Kindle course can help to make all the difference in a dynamic employment sector and can also be validated on our website. We are aware that a student's lifestyles and work ethics may not allow much time for a dedicated study session, so the Mastering Amazon Kindle has been specifically designed to be taken at a personally selected pace, and the hours that are suited to each individual. Full access is immediately available after registration, and this can be achieved via any online device, and at any global location you are sighted at. Our fully-trained tutors are committed to helping you throughout the course, and will instantly respond to any queries that are sent to them via email.

Overview This comprehensive course on Administrative Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Administrative Management comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Administrative Management. It is available to all students, of all academic backgrounds. Requirements Our Administrative Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 3 sections • 18 lectures • 08:09:00 total length •Module 01: Introduction to Office Administration: 00:16:00 •Module 02: Skills of an Effective Administrator: 00:17:00 •Module 03: Business Etiquette: 00:21:00 •Module 04: Business Telephone Skills: 00:21:00 •Module 05: Representing Your Boss and Company: 00:36:00 •Module 06: Mail Services and Shipping: 00:27:00 •Module 07: Travel Arrangements: 00:26:00 •Module 08: Organising Meeting and Conferences: 00:27:00 •Module 09: Time Management: 00:37:00 •Module 10: Record Keeping and Filing Systems: 00:30:00 •Module 11: Business Writing Skills: 00:42:00 •Module 12: Organisational Skills: 00:27:00 •Module 13: Communication Skills: 00:27:00 •Module 14: Customer Service: 00:18:00 •Module 15: Effective Planning and Scheduling: 00:48:00 •Module 16: Invoicing/Petty Cash: 00:29:00 •Mock Exam - Administrative Management: 00:20:00 •Final Exam - Administrative Management: 00:20:00

ICA Specialist Certificate in Financial Crime Risk in Global Banking and Markets Gain an understanding of money laundering risks and vulnerabilities in capital markets by exploring the financial market product, customer risk and service risk typologies. The course will examine the specific financial crime risk factors involved in key customer types such as funds and exchanges. It compares the vulnerabilities of major financial markets products, such as derivatives and foreign exchange. You will also learn more about the importance of the CDD process in mitigating these risks. ICA Specialist Certificates, awarded in association with Alliance Manchester Business School, the University of Manchester, will help you quickly gain actionable knowledge to boost your confidence and credibility. Regulatory environment, risks and impacts on the world of corporate banking and financial markets Market abuse, fraud and manipulation, tax evasion, sanctions risk Risk exposure and specific customer typologies Financial markets products and their susceptibility to financial crime The CDD process

Operations Management Online Are you ready to advance your career in business management? With this exclusive Operations Management, you can improve your business management skills and build a successful career for life! Discover why operations management is relevant in all industries and sectors! The purpose of this Operations Management qualification is to provide learners with important information about the application and skills required in the Operations Management Sector. This Operations Management prepares students to succeed in their professional life by teaching them the concepts of Supply Chain Management and its fundamentals, Risk Management, Talent Management, Project Management, Procurement Operations, Planning & Sourcing Operations, Maintenance Management, Conflict Management, Change Management, Stress Management, Negotiation skills and much more. [ Note: Free PDF certificate as soon as completing the Level 7 Diploma in Operations Management course] Operations Management Online Training Operations Management is a dynamic field with a straightforward goal. The goal for those in operations management is to maximise profits by balancing costs and revenues. Operations Management aims to administer business practices in a way that drives efficiency and superior net profits by incorporating human resources, raw materials, technology, and equipment across the board. Enrol Operations Management course today and take the next step towards your personal and professional goals. << Industry Experts developed this Operations Management course into 20 detailed modules >> Course Curriculum of Operations Management Module 01: Understanding Operations Management Module 02: Understanding Process Management Module 03: Understanding Supply Chain Management Module 04: Understanding Planning & Sourcing Operations Module 05: Understanding Talent Management Module 06: Understanding Procurement Operations Module 07: Understanding Manufacturing and Service Operations Module 08: Understanding Succession Planning Module 09: Understanding Project Management Module 10: Understanding Quality Control Module 11: Understanding Product and Service Innovation Module 12: Understanding Communication Skills Module 13: Understanding Negotiation Techniques Module 14: Understanding Change Management Module 15: Understanding Maintenance Management Module 16: Understanding Conflict Management Module 17: Understanding Stress Management Module 18: Understanding Business Ethics for the Office Module 19: Understanding Business Etiquette Module 20: Understanding Risk Management Certification of Operations Management After completing the MCQ/Assignment assessment for this Operations Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Operations Management Training This Operations Management course is ideal for anyone passionate and ambitious about Operations Management. Requirements Operations Management Training There are no specific requirements for this Operations Management course because it does not require any advanced knowledge or skills. Career path Operations Management Online This Operations Management could be extremely beneficial to business owners and aspiring entrepreneurs to pursue their goals. The following are more formal positions in the field of operations management: Operations Manager Operations Analyst Operations Officer S.C Manager Inventory Manager Certificates Certificate of completion Digital certificate - Included