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Overview Acquire the strategies for peaceful resolutions and enable yourself to become a proficient mediator with our Mediation Skills Training course. This course aims to provide you with a clear understanding of how to manage each party involved in conflict or disagreement. This course will help you understand the core concepts and principles of mediation. Here, you will be able to learn the key communication skills you need for mediation. In addition, the course will enhance your understanding of the whole process of mediation. In this course, you will also get to learn about the ethical aspects and professional standards. Finally, the course will talk about the factors to be considered. If you want to be someone with excellent skills in resolving conflicts or arguments, enrol now and master the skills! Course Preview Learning Outcomes Understand the causes and sources of conflict Learn the skills for effective communication as a mediator Get a step-by-step guide to the mediation process Explore the ethical principles of mediation Enhance your knowledge of the special factors to consider in mediation Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Mediation Conflict Resolution Who Should Take This Mediation Skills Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Mediation Skills Training course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Mediation Skills Training course will equip you with effective skills and abilities and help you explore career paths such as  Workplace Mediator Community Mediator Mediation Trainer Mediation Consultant HR Manager Module 01: Introduction to Mediation Introduction to Mediation 00:15:00 Module 02: Essential Skills for Mediators Essential Skills for Mediators 00:18:00 Module 03: The Mediation Process The Mediation Process 00:16:00 Module 04: Mediation Ethics and Professional Standards Mediation Ethics and Professional Standards 00:19:00 Module 05: Special Considerations in Mediation Special Considerations in Mediation 00:17:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you a Dog Lover? Are you currently a Dog Parent? And do you want to learn what is needed to take care of your best friend? Then this diploma in dog care is for you to be able to take care of your dog the best way you could. Description: A puppy can be a superb addition to your home but whether you're an accomplished pet parent or a first-time adopter. It's essential to keep your canine buddy's well-being and joy a top need. The Diploma in Dog Care will give you valuable tips for all puppy guardians that are helpful when you take care of your dog. Having a new puppy or adult dog is an exciting moment and a milestone for the entire family. Since dogs are known as man's best friend and a loyal dog is more than just a pet since they are treated as a beloved member of the family. Moreover, having a dog as a pet is like having a child albeit physically there is truly no correlation but puppies are feeling animals and need care and love as well like a child. Along these lines, in the mission to be a decent and minding dog owner, the owner should have the capacity to play out some extremely fundamental activities that are important in this disposition, which will be generally welcomed by your pet. The Diploma in Dog Care will surely help you with the basic dog care on how you should care for your dogs, what items they need and how veterinarian will be able to help you. Who is the course for? Dog owners and lovers who want to learn how to train their dogs. Dog breeders, groomers, handlers and trainers who want to know how to care for dogs properly Entry Requirement: This course is available to all learners, of all academic backgrounds. However, although an education and experience in dog training will be an advantage. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email.   Career Path: The Diploma in Dog Care is perfect for dog owners and lovers who want to live peacefully with their obedient and well-behaved dogs. The course can also help the following dog-related careers: Dog Trainer Dog Breeder Dog Groomer Dog Handler Dog Service Trainer Dog Sitter Animal Behaviourist. Dog Care Dog Care Basics 00:30:00 What Items Do You Need For Your Dog 00:45:00 The Vet Is Your Friend 00:30:00 Caring For An Elderly Dog 00:30:00 Caring For A Disabled Dog 00:15:00 Caring For Small Dogs 00:15:00 Caring For Big Dogs 00:30:00 The Dangers Of Not Caring For Your Best Friend 00:30:00 Wrapping Up 00:15:00 Dog Grooming How to Groom a Dog 00:15:00 Require Materials for Grooming a Dog 00:15:00 Clipping the Nails 00:15:00 Brushing the Teeth 00:15:00 Ear Cleaning 00:15:00 Bathing 00:15:00 Brushing/Combing the Coat 00:15:00 Mock Exam Mock Exam- Diploma in Dog Care & Grooming 00:20:00 Final Exam Final Exam- Diploma in Dog Care & Grooming 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Want to start your freelancing career as a web designer and web developer? Then enrol the Freelancing for Designers and Developers course and be a skilled web designer and developer. Gone are the days when you need to wake you in the early morning by sacrificing your peaceful sleep and need to ready for your office. Freelancing makes your work easier than before. Convert your home to your office and be your own boss. However, the path of freelancing is not that much easy or difficult. You need to know how to handle the problems and mistakes while taking freelancing as your career. The course explains the common errors while starting your freelancing career. As the lessons proceed, you will know how to write an appropriate CV and create a stunning profile that attracts the potential clients and guarantee jobs. You will learn to set hourly rates, attending the competition, checking updates in the freelancing systems, browsing categories, and more. Finally, the course provides a list of freelancing sites and the productivity apps for the freelancers. Entry Requirement: All Freelancers new and old Newbie or Beginner Freelancers Web Designers & Web Developers UI Designers Graphic Designers Programmers Coders Front-end Developers App Developers Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 Promo - Freelancing for Designers and Developers 00:02:00 Level Of Skills Updated 00:10:00 Communication Skills 00:09:00 Speed Of Response 00:09:00 Presenting Your Work 00:06:00 Professional Behavior 00:06:00 Proper-deliverables 00:10:00 Awards and certifications 00:05:00 Breadth Of Skills Skillsets 00:11:00 Why Specialist 00:03:00 Module: 02 Freelance Accepting Projects 00:08:00 Pricing Yourself 00:06:00 Time Manage for Freelancers 00:08:00 Freelance Portfolio 00:09:00 Work Life Balance 00:08:00 No Job Season 00:05:00 Module: 03 Writing Job Application 00:05:00 Job Selection 00:08:00 Job Application Automation 00:05:00 Choosing Right Client 00:10:00 Building Trust With Clients 00:05:00 Pricing Strategies 00:10:00 Winning Proposals 00:10:00 Freelancer Profile 00:11:00 Win-clients-with perfect cover letter 00:06:00 How To Communicate better with clients-new 00:02:00 Module: 04 Categories Of Freelance Websites 00:07:00 Most Popular Freelance Websites 00:08:00 Gigs Websites 00:03:00 Competition Websites 00:03:00 Craiglist 00:03:00 Job Boards 00:03:00 Startup Jobs 00:04:00 Small Task Websites 00:03:00 Cheating The Freelance System 00:06:00 Module: 05 Invoicing Apps 00:12:00 Time Tracking Mac Only Improved 00:07:00 Collaboration Apps 00:15:00 Video Conferencing Tools 00:04:00 Productivity Apps 00:07:00 Time Tracking Apps 00:17:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Do you have a a dog? Or do you just love dogs? And do you want to learn what is needed to take care of your extended family? Then this diploma in caring for your pet dog is for you to be able to take care of your dog the best way you could. Description: A puppy can be a loving expansion to your family but whether you're an expert pet parent or a first-time adopter, it's essential to keep your dog's prosperity and satisfaction a top need. The Diploma in Caring for your Pet Dog will give some important tips for all puppy gatekeepers that are useful when you deal with your pooch. Having another puppy or grown-up pooch is an energizing minute and a point of reference for the whole family and since puppies are known as man's closest companion and a steadfast canine is something beyond a pet since they are dealt with as a cherished individual from the family. In addition, having a puppy as a pet resembles having a youngster but physically there is really no relationship however puppies are feeling creatures and need care and love too like a kid. Thusly, in the mission to be a not too bad and disapproving of the canine proprietor, the proprietor ought to have the ability to play out some to a great degree principal exercises that are essential in this demeanor, which will be by and large invited by your pet. The Diploma in Dog Care will most likely help you with the essential puppy mind on how you ought to look after your puppies, what things they need and how veterinarian will have the capacity to help you. Who is the course for? Dog owners and lovers who want to learn how to take of their dogs Dog breeders, groomers, handlers, and trainers who want to know how to care for dogs properly. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Pet Dog Care is perfect for dog owners and lovers who want to live peacefully with their obedient and well-behaved dogs. The course can also help the following dog-related careers: Animal Behaviourist Dog Breeder Dog Groomer Dog Handler Dog Service Trainer Dog Sitter Dog Trainer. Module-1 Understanding the appropriate food ingredients 00:30:00 Dogs need different diets at different ages 00:15:00 Vitamin and mineral supplements 00:15:00 Boredom and variety 00:15:00 Cost of feeds 00:15:00 Dry vs. Canned food 00:15:00 Homemade diets 00:15:00 Module-2 Food allergies 00:30:00 How much should I feed my dog? 00:30:00 How often should I feed my dog? 00:30:00 Signs of ill health 00:30:00 Heart worm, fleas and other parasites 00:30:00 Heartworm prevention 00:15:00 Common questions about heartworm 00:30:00 Module-3 Fleas and other parasites 00:30:00 Do parasites cause 'Scooting'? 00:15:00 Preventing dental disease 00:30:00 Home dental care 00:30:00 Veterinary dental treatments 00:30:00 The importance of the physical examination 00:30:00 Why are regular check-ups important? 00:15:00 Module-4 What happens during an examination? 00:30:00 How often should my pet be examined? 00:15:00 How to administer medicine 00:30:00 Nursing a sick dog 00:30:00 Vaccinations 00:30:00 Common questions about vaccinations 00:30:00 Spaying and neutering 00:30:00 Module-5 Spaying of the Female dog 00:30:00 Surgical neutering of the male dog 00:30:00 Pet health insurance 00:30:00 Clipping a dog 00:15:00 First steps in grooming 00:30:00 Bathing a dog 00:30:00 Pet Identification 00:30:00 Mock Exam Mock Exam- Diploma in Pet Dog Care 00:20:00 Final Exam Final Exam- Diploma in Pet Dog Care 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Conflicts are responsible for wasting valuable time, creating a toxic work environment and disrupting relationships. That's why it is important to address the issues before they get out of hand. Learn how to resolve conflict and establish a peaceful environment in the workplace with our Conflict Resolution Skills Training course. Through the engaging modules of this course, you will gain a deep understanding of the principles of conflict resolution. Here, you will learn how to manage negative views and emotions. Then the course will focus on conflict resolution methods. Furthermore, the course will also teach you the strategies for using meditation for conflict resolution. So, if you want to add a valuable skill set to your resume and boost your employability, enrol now! Course Sneak Peek Learning Outcomes Learn the definition of conflict and how conflict sparks Know how to handle negative emotions and opinions Understand the process of looking at the situation from a broader point of view. Familiarise yourself with effective conflict resolution methods Learn how to use meditation in resolving conflicts Course Promo Why Should Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Conflict management Problem-solving Team building Who Should Take this Conflict Resolution Skills Training? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Who Should Take This Conflict Resolution Skills Training? Whether you're an existing practitioner or an aspiring professional, this Conflict Resolution Skills Training course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Conflict Resolution Skills Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing and passing the Conflict Resolution Skills Training  successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in Hard Copy at £39 or in PDF format at £24. Career Path This exclusive Conflict Resolution Skills Training course will equip you with effective skills and abilities and help you explore career paths such as  ManagerCustomer Service Executive HR Executive Course Curriculum Module 01: Understanding Conflict and How it Begins Understanding Conflict and How it Begins 00:07:00 Module 02: Dealing with Emotions and Decisions During Conflict Dealing with Emotions and Decisions During Conflict 00:07:00 Module 03: Standing Back and Reaching Better Outcomes Dealing with Emotions and Decisions During Conflict 00:07:00 Module 04: Effective Conflict Resolution Methods Effective Conflict Resolution Methods 00:08:00 Module 05: What to Look for in Mediation What to Look for in Mediation 00:09:00 Module 06: Aftermath of a Conflict Aftermath of a Conflict 00:07:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

40 Days of Abundance: A Biblical Devotional to Heal Your Relationship with Money is a transformative, scripture-based course designed to help Christian women build trust in God’s provision, embrace abundance, and apply Biblical financial wisdom for lifelong prosperity. Over 40 days, you’ll gain practical insights and spiritual growth to create lasting financial health. Start your journey today!

How to Get Rid of Debt Do you want to lead a life without debt? Do you need to earn money more and want to spend a peaceful and tension free life? The course is dedicated to the people who wish to pass their life without any hassle of financial need. Course Description: Debt is seen as a notable economic problem that needs financial solutions. If you are in debt, you know the tension and discomfort of a man who is in debt. However, in spite of the focusing the causes of debt, most of the people treat it like a storm. The course will guide you to solve this problem. A permanent solution to debt requires a well-researched plan that will work. The course covers a detailed description of several techniques to overcome the debt issue and help to change your lifestyle and perception towards money. The course will guide you how to escape from debt, and help you to collect wealth so that you and your family may not fall in debt. Course Highlights Debt Management Perfect Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Debt Management Perfect Course into 6 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 5 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Debt Management Perfect Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Debt Management Perfect Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Debt Management Perfect Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Chapter-01 Where to Start When You Have to Start Over 00:30:00 Chapter-02 Concept of Credit 01:00:00 Chapter-03 Way To Become Debt-free - The Step-By-Step Plan 01:00:00 Chapter-04 The Credit Counseling and Debt Settlement options 01:00:00 Chapter-05 The Psychology of Money - Changing your mindset 01:00:00 Chapter-06 Budegets 00:30:00 Mock Exam Final Exam

Protect yourself from danger with one of the most renowned martial art fighting style Are you someone who feels unsafe every time you are alone because you fear you might be attacked defenceless? Then get rid of your fear by learning karate with this course. Karate can also be described as a martial art, or fighting method, involving a variety of techniques, including blocks, strikes, evasions, throws, and joint manipulations. By polishing your karate practice you are polishing your own spirit or your own mentality. For example, eliminating weak and indecisive movements in your karate helps to eliminate weakness and indecision in your minds-and vice versa. It is in this sense that karate becomes a way of life, as you try to become a very strong but happy and peaceful person. This course will be able to help you in learning karate and know to share your skills with other people. You will then know the Karate stance and posture to know how to execute Karate properly. The Karate Blocking Techniques will also be discussed thoroughly and other kinds Karate lessons will be given in this course. Course Highlights Ultimate Karate Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Ultimate Karate Course into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Ultimate Karate Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Ultimate Karate Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Ultimate Karate Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. The Story of Karate 00:30:00 Offensive Thrusts 00:30:00 Karate Stances and Positions 01:00:00 Defensive Fighting Stances 01:00:00 Karate Blocking Techniques 01:00:00 Karate Blocking and Counter Attack 00:30:00 Karate Defenses Against Street Attacks 00:30:00 Karate Self- Defense Especially For Women 01:00:00 Karate Training Equipment 00:30:00 Calisthenics 00:30:00 Breathing Exercises 00:30:00 Diet 01:00:00 Karate and Good Health 00:30:00 Pressure Targets & Vital Nerve Centers 00:30:00 Mock Exam Mock Exam- Ultimate Karate Course 00:20:00 Final Exam Final Exam- Ultimate Karate Course 00:20:00

Having the technical skills and knowledge to execute your job duties successfully is only one part of being the best you can be in the workplace. Along with these 'hard' skills, we also need 'soft' skills. Soft skills are those skills which help us to work with others efficiently. No matter what your position, organisation, or industry, you work with people! Taking the time to build adequate soft skills can provide a more efficient, more peaceful, and more prolific workplace, as well as to your overall job happiness and satisfaction. Enroll in this course and discover the ten soft skills that will set you apart from everyone in your workplace. You will learn how to apply these professional skills in practical life and become very successful. Course Highlights Certified Interpersonal & Communication Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Interpersonal & Communication Skills Training into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Interpersonal & Communication Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Interpersonal & Communication Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Interpersonal & Communication Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 01:00:00 Module Two - What are Soft Skills 00:30:00 Module Three - Communication 01:00:00 Module Four - Teamwork 00:30:00 Module Five - Problem Solving 01:00:00 Module Six - Time Management 01:00:00 Module Seven - Attitude and Work Ethic 01:00:00 Module Eight - Adaptability/Flexibility 01:00:00 Module Nine - Self-Confidence (Owning It) 02:00:00 Module Ten - Ability to Learn from 02:00:00 Module Eleven - Networking 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Certified Interpersonal & Communication Skills Training - Activities 00:00:00 Mock Exam Mock Exam- Certified Interpersonal & Communication Skills Training 00:20:00 Final Exam Final Exam- Certified Interpersonal & Communication Skills Training 00:20:00

Description Conflict is an inevitable part of working life. And it's not always bad. But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors. And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you. So you need the tools to deal with conflict at work. And this course will give you them. More than that, you'll learn how and why conflict arises, and how to minimize it before it takes hold. Here are the main topics you'll cover: The sources of conflict How to listen The effect of personalities on conflict The ways people resist imposed ideas The signs and stages of conflict escalation The steps for de-escalating conflict Strategies for resolving conflict Five ways to handle conflict How to recover a broken (workplace) relationship Ongoing Project: Your Conflict Log During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions. Prior Experience The only prior experience you need is daily life. If you've been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won't need this course. However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles. Your Tutor Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict. Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small. We have you covered However, it's not all been plain sailing. Three times in 25 years, Mike has had to use his own 'Breakdown Routine' to the breakdown of a professional relationship. Three times it worked. And managers and leaders he has coached have used it with equal success. So, you see, we have you covered. This course will give you the tools to: Prevent conflict Reduce and reverse its escalation Handle full blown conflict and... recover from the effects of a conflict-induced relationship breakdown. What Will I Learn? Recognize the signs of conflict early, so you have a chance to stop it Reduce the incidence of conflict, by listening well Understand how conflict escalates, so you can stay calm and stop the escalation De-escalate conflict, so you bring your relationship back to normal Resolve conflict, using a variety of strategies and tactics Develop your resistance to being drawn into conflict Who is the target audience? Managers and supervisors at all levels Requirements No pre-requisites. If you're in the world of work, or soon to enter it, you're ready for this course. Introduction to Your Conflict Management Course Welcome to the Course Dealing 00:03:00 What are Conflict and Conflict Management? 00:03:00 Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 How Misunderstandings Arise... and the Solution How Communication Works 00:05:00 How we Listen: The Four Listening Levels 00:05:00 How to Listen Well 00:04:00 Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Escalation of Conflict Resistance: It's Not Conflict... yet. 00:02:00 The Onion Model of Resistance 00:07:00 The Signs of Conflict Escalation 00:03:00 De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00