• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

6772 Courses delivered On Demand

Professional Makeup Artist Training

4.3(43)

By John Academy

Description: A person who does hair and makeup professionally is often called as a makeup artist. If you want to become a professional makeup artist, you need to have the proper skills and knowledge about makeup. If you are someone who has artistic talents and wants to learn professional makeup, then you will enjoy this course. You will learn how to enjoy the activities you think will satisfy your need in expressing your creativity through makeup. Who is the makeup artist course for? Professionals who have an experience in the beauty industry Beginners who have an interest in learning how to be part of the Cosmetics Industry Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Makeup Artist Training Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Professional Makeup Artist Training course will be very beneficial and helpful to artists, professionals, and beginners who are in the arts industry, especially: Beauty Gurus Beauty Specialist Cosmetologists Creative Artists Makeup Artists. Module 01 What is a Cosmetic? 00:15:00 Cosmetics - From Tradition to Modernity 00:15:00 Equipment - Makeup Kits 00:15:00 Skin 00:30:00 Face 00:30:00 Lips 00:30:00 Eyes 00:30:00 Ten-Step Guide to Perfect Makeup 00:30:00 Special Makeup Applications 00:30:00 Essential Equipment for the Professional 00:15:00 Advanced Makeup Applications 00:15:00 Module 02 Makeup Basics I 01:00:00 Makeup Basics II 01:00:00 Makeup Basics III 01:00:00 Makeup Basics IV 01:00:00 Makeup Basics V 01:00:00 Module 03 Body Products Basics 01:00:00 Be Educated On Toxins And Detoxing 01:00:00 Using Bath Products 01:00:00 Sunless Tanning 01:00:00 Body Makeup 01:00:00 The Latest In Support Garments 01:00:00 How Looking Great Makes You Feel Great 00:30:00 Wrapping Up 00:30:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Professional Makeup Artist Training 00:30:00 Final Exam Final Exam- Professional Makeup Artist Training 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Professional Makeup Artist Training
Delivered Online On Demand17 hours 15 minutes
£25

Fraud Detection & Prevention Training

4.3(43)

By John Academy

Overview Fraud can be lethal for an organisation's reputation, security and financial aspects. That is why companies pick out the best candidates for the role of fraud prevention. Develop an excellent grasp of fraud prevention and be among the skilled candidates with the help of our Fraud Detection & Prevention Training. The Fraud Detection & Prevention Training will provide you with deep insights into fraud detection and prevention processes. Here, you will learn the skills to identify fraudulent actions and know how to gather the evidence. The course will educate you on the prevention process and show you how to develop a response plan. You will also get a detailed understanding of the law and legislation regarding fraud.  By the end of the course, you will have acquired the key skills required for fraud prevention. These skills will be beneficial for acquiring a promising career in the relevant industry. Join now! Course Preview Learning Outcomes Enhance your knowledge of different types of fraud Learn about banking fraud and scammers Deepen your understanding of fraud prevention strategies Build your expertise in fraud detection and evidence collection Understand the process of fraud investigation and response plan development Enrich your knowledge about the law and legislation Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Fraud Identification Fraud Prevention Fraud Detection Response Plan Development Who Should Take this Fraud Detection & Prevention Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Fraud Detection & Prevention Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Fraud Detection & Prevention Training will equip you with effective skills and abilities and help you explore career paths such as  Fraud Analyst Compliance Officer Risk Management Specialist Internal Auditor Module 01: An Overview of Fraud An Overview of Fraud 00:10:00 Module 02: Types of Fraud Types of Fraud 00:13:00 Module 03: Banking Frauds Banking Frauds 00:15:00 Module 04: Fraud Prevention Fraud Prevention 00:17:00 Module 05: Fraud Detection Fraud Detection 00:16:00 Module 06: Fraud Evidence Fraud Evidence 00:09:00 Module 07: Fraud Response Fraud Response 00:19:00 Module 08: Fraud Investigations Fraud Investigations 00:11:00 Module 09: Bribery Bribery 00:17:00 Module 10: Laws & Legislation and Court Room Laws & Legislation and Court Room 00:17:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Fraud Detection & Prevention Training
Delivered Online On Demand2 hours 24 minutes
£24.99

Nail Technician Diploma

5.0(1)

By Course Gate

Do you love nails and want to turn your passion into a career? If so, our Nail Technician Diploma Course is perfect for you! This online course will teach you everything you need to know to become a successful nail technician or salon owner. You'll learn how to create stunning nail designs, perform hygienic and safe procedures, and use professional tools and products.

Nail Technician Diploma
Delivered Online On Demand17 hours
£11.99

Level 7 Diploma in Beauty Therapy & Skincare Training (Online) - CPD Certified

4.7(47)

By Academy for Health and Fitness

>>24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now!<< Beauty therapy is not just about making people look good, it's about making them feel good. According to the UK's National Hair and Beauty Federation, the beauty industry is worth a staggering £30 billion annually, with a workforce of over 300,000 professionals. Learn years of industry experience from the comfort of your own home with this beauty therapy training course, and take steps to become a fully certified professional beauty therapist. This course is the complete beginner's guide to working in the beauty industry, designed to help you develop the skills you need to fast-track your career. Courses Are Included in This Package: Course 01: Beauty Therapy at QLS Level 7 Course 02: Beauty Skincare Treatment This Advanced Diploma in Beauty Therapy at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS. Learning Outcomes of Beauty Therapy Bundle: Master advanced skincare techniques to enhance client satisfaction and retention. Acquire comprehensive makeup artistry skills for diverse client needs. Gain expertise in acne treatments, elevating client trust and outcomes. Develop an in-depth understanding of nutrition's impact on skin health. Learn to tailor beauty therapies based on individual client profiles. Equip with skills for success in various beauty therapy settings. Why Prefer This Bundle? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the course Get a free student ID card! with our bundle Course Get instant access to the bundle course. Learn from anywhere in the world This is an affordable and simple-to-understand Lifetime access to the course materials Beauty Therapy & Skincare comes with 24/7 tutor support Become the best of the best and unleash your potential with Beauty Therapy & Skincare with us. Beauty Therapy & Skincare To give you the most convenient and comprehensive learning experience possible, the Beauty Therapy course has been divided into several in-depth sections *** Beauty Therapy Course Curriculum *** Section 01: Makeup Brushes Your Kit Etiquette On Set How to Use Color Correctors Film & Television Artistry Tattoo Covering Tips On Natural Makeup Tips On Glamour Makeup How-To Tips for Teenage Makeup and much more... Section 02: Skin Care Skin Care and Tanning Facials Hair Removal Options Dermaplaning Esthetician Tools and much more... Things To Know As a Professional Aromatherapy and Essential Oils Detox Your Deodorant Dry Brushing Face Masks Find Your Perfect Color and much more... Assessment Process After completing this Beauty Therapy online course module, you will be given immediate access to a specially designed MCQ test & Passing score is 60% After passing the Advanced Diploma in Beauty Therapy at QLS Level 7 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in starting a career in the beauty industry is encouraged to enrol in this course. Beauty enthusiasts looking to turn their passion into a profession Beauty professionals seeking to expand their offerings and enhance their skills Aspiring hairdressers, makeup artists, and nail technicians Salon owners or managers looking to train their staff Students or recent graduates seeking a career in the beauty industry Level 2 NVQ Diploma in Beauty Therapy General (RQF) Level 3 NVQ Diploma in Beauty Therapy General (RQF) Level 3 NVQ Diploma in Beauty Therapy Massage (RQF) Requirements The Beauty Therapy & Skincare program does not require any prior knowledge; everyone may participate! Career path This Beauty Therapy & Skincare bundle will allow you to kickstart or take your career to the next stage in the related sector such as: Beauty Consultant Makeup Artist Skincare Specialist Nutrition Advisor Salon Manager Freelance Therapist Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited Hard copy Certificate Hard copy certificate - £29 Advanced Diploma in Beauty Therapy at QLS Level 7 Hard copy certificate - £139

Level 7 Diploma in Beauty Therapy &  Skincare Training (Online) - CPD Certified
Delivered Online On Demand4 weeks
£12

Brow Lamination with Wax and Tint

5.0(1)

By Course Gate

Acquire impeccable knowledge and skills to transform eyebrows through our online brow lamination course. Gain confidence in your career by being proficient in science, skills, and safe practices. Explore your creativity and talent as the accredited brow lamination course delves into the art and science of brow shaping, preparing you to redefine beauty with precisely shaped brows. Set out on an online adventure to learn the intricate technique of brow laminating. From learning the science underlying treatments to honing waxing, tinting, and aftercare, this complete course assures you will emerge as a professional brow artist ready to challenge the market. Take a thorough look into the world of brows with our extensive online brow-lifting course. Explore safe procedures, comprehend the life cycle of hair, and learn about the science underlying brow treatments as you search for brow perfection. Discover the secrets of brow laminating, waxing, and tinting, as well as consultation methods and workstation perfection. Indulge yourself in the step-by-step procedure, which includes brow mapping, tint application, waxing processes, and final laminated brows. Improve your knowledge and confidence by following our guidance on producing remarkable outcomes and offering top-notch aftercare. This brow lamination course for beginners will prepare you to enter the profession with vital information, a well-stocked kit, insurance expertise, and a competitive price guide. Blend science and artistry to redefine beauty and offer versatility, client satisfaction, and lucrative career opportunities by immediately enrolling in this training! Learning Outcome of Online Brow Lamination Course After finishing this accredited brow lamination course, you will be able to: Understand safe work procedures and follow industry guidelines. Recognise the principles of the hair life cycle and brow sculpting science. Develop your skill in brow consulting and design customised treatments. Learn the precise techniques for tinting, waxing, and brow laminating. Acquire accurate outcomes by learning efficient brow mapping strategies. Learn how to apply tints properly for personalised styles. Perform perfect waxing to go with brow laminating. Identify and provide clients with the required results. Administer appropriate follow-up to guarantee consumer contentment. Give exceptional aftercare to get long-lasting results. Create your professional equipment, get insurance, and establish a pricing range. Who is this Course for? This online brow lamination course is perfect for anyone who is passionate about eyebrow enhancement techniques. It's ideal for people looking to expand their skill set, offer in-demand services, and provide clients with the latest trends in brow transformation. Cosmetologists Beauty Enthusiasts Salon or Spa Owners Makeup Artists Prospective Beauticians Salon Professionals Employees wishing to provide upscale services. Individuals wanting to become experts in brow enhancement techniques. Entry Requirements No prerequisite knowledge or experience is needed for this online brow lamination course. This training is designed for both beginners and seasoned beauty professionals who want to improve their abilities. Beginners, experts, and beauty aficionados wishing to broaden their skill set are all welcome to this course. All you need is a basic awareness of beauty concepts and a passion for enhancing brows! Certification After completing the online brow lamination course, you will be awarded a globally recognised CPD certification confirming your brow lifting competence. The certificate in PDF format costs £9, while the hard copy costs £15. However, you can get the certificate in both printed and PDF format for only £22. Career path Brow lifting or sculpting is a desirable skill which will make you an invaluable asset in the beauty industry. After obtaining this online certification, you'll be qualified to work at an upscale salon and beauty clinic. You'll be able to make a successful career within the beauty industry by using your newly acquired knowledge through this accredited eyebrow lifting course, such as: Brow Lifting Specialist Beauty Salon Technician Freelance Brow Artist Beauty Therapist Entrepreneur in the Beauty Industry Freelance Eyebrow Specialist Work in Beauty Salons and Spas Establish Your Own Brow Studio Course Curriculum Section 01: Essential Knowledge Safe Working Practices 00:05:00 The Hair Life Cycle 00:05:00 The Science Behind the Treatment 00:05:00 Consultation 00:05:00 Preparing the Work Area and Appearance 00:05:00 Section 02: Treatment Steps Brow Lamination Step 1 00:08:00 Brow Lamination Step 2 00:06:00 Mapping The Brows 00:05:00 Tinting the Brows (Optional step) 00:09:00 Waxing and Brow Lamination Step 3 00:10:00 The Results 00:05:00 Aftercare 00:05:00 Section 03: Stepping Out Into the Industry Your Kit 00:05:00 Insurance 00:05:00 Price Guide 00:05:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Brow Lamination with Wax and Tint
Delivered Online On Demand1 hour 28 minutes
£11.99

Computer Engineering: Software and Web development, Coding, Network, Database & Security

4.8(9)

By Skill Up

Flash Sale! 24-in-1 Diploma Bundle | CPD Certified | Free PDF & Transcript Certificates | Lifetime Access

Computer Engineering: Software and Web development, Coding, Network, Database & Security
Delivered Online On Demand7 days
£129

Aviation Operations Management

5.0(5)

By Online Training Academy

Gaining expertise in Aviation Operations Management can be a strategic move, particularly in the UK where the aviation sector is experiencing significant expansion. With a surge of 20% in air traffic and a 15% rise in aviation-related activities nationwide, the demand for skilled professionals in Aviation Operations Management has skyrocketed. Embracing this field not only offers a pathway to a fulfilling career but also presents ample opportunities for personal and professional growth. With an average annual salary ranges from £25,000 to £60,000, investing in learning Aviation Operations Management can pave the way for a secure and prosperous future. Seize the chance to contribute to the dynamic aviation industry and carve out a stable and lucrative path for yourself. Key Features: This Aviation Operations Management Course Includes: This Aviation Operations Management Course is CPD Certified. Developed by Specialist Lifetime Access Course Curriculum Aviation Operations Management: Module 01: Introduction to Aviation Management Module 02: Airline Operations and Management Module 03: Airport Management Module 04: Safety, Security, and Risk Management Module 05: Regulatory Framework and Compliance Module 06: Future Trends and Challenges in Aviation Management Learning Outcomes Aviation Operations Management Course: Evaluate aviation management principles for effective industry navigation. Analyse airline operations strategies to enhance overall efficiency and performance. Implement airport management techniques for optimal facility functionality. Assess safety, security, and risk management protocols within aviation contexts. Interpret and adhere to regulatory frameworks governing aviation operations. Anticipate and strategise for future trends and challenges in aviation management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Aviation Operations Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Aviation Operations Management. Moreover, this course is ideal for: Aviation enthusiasts seeking in-depth industry knowledge and insights. Professionals aspiring to advance their careers within aviation management roles. Individuals keen on understanding the complexities of airline and airport operations. Those committed to mastering safety, security, and risk management in aviation. Individuals with a keen interest in staying abreast of regulatory frameworks. Requirements There are no requirements needed to enrol into this Aviation Operations Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Aviation Operations Management course. Career path After finishing this Aviation Operations course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Aviation Operations are: Airport Facilities Coordinator - £40K to £70K/year Aviation Industry Trend Analyst - £35K to £60K/year Aviation Manager - £30K to £50K/year Aviation Safety Officer - £40K to £70K/year Aviation Consultant - £45K to £80K/year Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Aviation Operations Management
Delivered Online On Demand3 hours
£10

Understanding Asperger Syndrome: Diploma in Awareness

5.0(5)

By Online Training Academy

In today's interconnected world, understanding Asperger Syndrome is more crucial than ever. This Diploma in Awareness Course delves into the nuances of Asperger Syndrome, covering its introduction, characteristics, and effects, along with treatment options and considerations for interacting with individuals on the autism spectrum. By immersing yourself in this knowledge, you not only gain a deeper understanding of Asperger Syndrome but also acquire invaluable skills for navigating social and professional environments. Employers increasingly value individuals with a grasp of neurodiversity, making this expertise a valuable asset in the job market, particularly in the UK where inclusivity initiatives are gaining momentum. With the demand for such knowledge on the rise, job opportunities abound, offering competitive salaries that reflect the specialized skill set. Embracing this course equips you with a sought-after proficiency, enhancing your employability and enriching your interactions with individuals with Asperger Syndrome, thereby fostering a more inclusive society. Key Features: CPD Certified Understanding Asperger Syndrome Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Asperger Syndrome Module 02: Characteristics of Asperger Syndrome Module 03: Other Considerations for Dealing with Autistic Individuals Module 04: The Effects of Asperger's Syndrome Module 05: Treatment of Asperger's Syndrome Learning Outcomes: Identify key characteristics of Asperger Syndrome for effective recognition. Analyze the effects of Asperger's Syndrome on individuals and society. Apply appropriate strategies for interacting with autistic individuals sensitively. Evaluate different treatment methods for managing Asperger's Syndrome effectively. Understand the broader context and considerations when dealing with autism. Gain insight into the complexities of Asperger Syndrome and its implications. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Understanding Asperger Syndrome course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Understanding Asperger Syndrome. Moreover, this course is ideal for: Educators seeking to better understand and support autistic students. Healthcare professionals aiming to enhance their knowledge of autism spectrum disorders. Parents and caregivers of individuals with Asperger Syndrome. Individuals interested in gaining insight into neurodiversity and autism. Anyone looking to expand their understanding of Asperger's Syndrome. Requirements There are no requirements needed to enrol into this Understanding Asperger Syndrome course. We welcome individuals from all backgrounds and levels of experience to enrol into this Understanding Asperger Syndrome course. Career path After finishing this Understanding Asperger Syndrome course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Understanding Asperger Syndrome are: Mental Health Nurse - £24K to 40K/year. Special Education Teacher - £23K to 40K/year. Social Worker - £24K to 38K/year. Autism Support Worker - £18K to 30K/year. Counsellor - £20K to 35K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Understanding Asperger Syndrome: Diploma in Awareness
Delivered Online On Demand1 hour 13 minutes
£10

Introduction to Land Surveying

5.0(5)

By Online Training Academy

Introduction to Land Surveying Course provides a foundational understanding of essential principles and techniques crucial in modern land management and development. In an ever-evolving landscape, proficient land surveyors play a pivotal role in ensuring accurate measurement, mapping, and delineation of land boundaries. Mastery of Land Surveying methodologies, instrumentation, and safety protocols equips individuals with sought-after skills in the construction, real estate, and infrastructure sectors. In the UK job market, proficiency in Land Surveying opens doors to diverse career opportunities, with salaries ranging from £25,000 to £40,000 per annum, depending on experience and specialization. The increasing demand for land surveyors, driven by urbanization and infrastructure projects, underscores the significance of this profession. According to recent statistics, the sector is witnessing a growth of approximately 8% annually, making Land Surveying a promising field for career advancement and professional fulfillment. Key Features: CPD Certified Land Surveying Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Land Surveying Module 02: Land Surveying Basics Module 03: Land Surveying Instrumentation Module 04: Land Surveying Methods and Techniques Module 05: Topographic Surveying and Mapping Module 06: Boundary Surveying Module 07: Surveying Health and Safety Learning Outcomes: Understand principles and fundamentals of land surveying techniques. Demonstrate proficiency in using land surveying instruments effectively. Apply various methods and techniques for accurate land surveying tasks. Interpret topographic data and create precise mapping representations. Perform boundary surveys with accuracy and compliance to regulations. Implement health and safety protocols in land surveying operations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Introduction to Land Surveying course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Introduction to Land Surveying. Moreover, this course is ideal for: Aspiring land surveyors seeking foundational knowledge in the field. Civil engineering students aiming to specialize in land surveying techniques. Construction professionals looking to enhance their surveying competencies. Environmental scientists interested in land mapping and topography analysis. Architects wanting to understand land surveying principles for site planning. Requirements There are no requirements needed to enrol into this Introduction to Land Surveying course. We welcome individuals from all backgrounds and levels of experience to enrol into this Introduction to Land Surveying course. Career path After finishing this Introduction to Land Surveying course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Land Surveying are: Land Surveyor - £25K to 40K/year. Mapping Technician - £20K to 35K/year. Geomatics Surveyor - £26K to 45K/year. Cartographer - £22K to 40K/year. GIS Analyst - £25K to 45K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Introduction to Land Surveying
Delivered Online On Demand2 hours
£10

Call Centre & Customer Service Training

5.0(5)

By Online Training Academy

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Centre & Customer Service Training
Delivered Online On Demand42 minutes
£10