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Overview This comprehensive course on Short Circuit Analysis for HV Three Phase Systems will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Short Circuit Analysis for HV Three Phase Systems comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? At the end of the course there will be an online written test, which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Short Circuit Analysis for HV Three Phase Systems. It is available to all students, of all academic backgrounds. Requirements Our Short Circuit Analysis for HV Three Phase Systems is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 10 lectures • 15:48:00 total length •Module 01: Introduction to Short Circuit Analysis for HV Three Phase Systems course: 00:07:00 •Module 02: Short Circuit & Fault Analysis Overview: 00:12:00 •Module 03: Per Phase Analysis: 00:33:00 •Module 04: Per Unit Analysis: 00:22:00 •Module 05: Change of Base: 00:11:00 •Module 06: Transformers & Per Unit Analysis: 00:31:00 •Module 07: Symmetrical Components: 00:30:00 •Module 08: Asymmetrical Three Phase Fault Analysis: 00:52:00 •Module 09: System Modeling: 00:30:00 •Assignment -Short Circuit Analysis for HV Three Phase Systems: 2 days, 12 hours

Overview This comprehensive course on The Birth of the Railway Age in Glasgow will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This The Birth of the Railway Age in Glasgow comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? After successfully completing the course you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this The Birth of the Railway Age in Glasgow. It is available to all students, of all academic backgrounds. Requirements Our The Birth of the Railway Age in Glasgow is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 5 lectures • 01:07:00 total length •Module 01: The Monkland Canal: 00:16:00 •Module 02: The Monklands and Kirkintilloch Railway: 00:12:00 •Module 03: The Garnkirk and Glasgow Railway: 00:12:00 •Module 04: The Story of the Railway Works in Springburn Glasgow: 00:20:00 •Module 05: The Ballachulish Railway: 00:07:00

Overview This comprehensive course on Building Surveyor will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Building Surveyor comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Building Surveyor. It is available to all students, of all academic backgrounds. Requirements Our Building Surveyor is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 19 sections • 18 lectures • 06:52:00 total length •Module 01: Building Survey: An Introduction: 00:22:00 •Module 02: Building Law Principles: 00:28:00 •Module 03: Building Procurement and Contract Administration: 00:50:00 •Module 04: Building Information Modelling: 00:33:00 •Module 05: Building Technology: 00:31:00 •Module 06: The Procedure of Building Survey and Surveys of Historic Buildings: 00:20:00 •Module 07: Beginning of the Survey: Foundation and In-depth Survey in Walls: 00:45:00 •Module 08: Ground Level Investigation: Floors and Investigation Above the Ground: Roofs and Chimneys: 00:24:00 •Module 09: Inspection of Joinery and Woodwork: 00:21:00 •Module 10: Finishes and Surfaces of the Building: 00:17:00 •Module 11: Services Inspection: 00:16:00 •Module 12: Building Pathology: 00:22:00 •Module 13: Building Adaption: 00:36:00 •Module 14: Understanding Work Breakdown Structure: 00:13:00 •Module 15: Report Writing: 00:17:00 •Module 16: Legal Aspects: 00:17:00 •Recommended Readings - Building Surveyor Training: 00:00:00 •Optional Assignment - Building Surveyor Training: 00:00:00

Are you ready to embark on an enlightening journey of wisdom with the Plumbing Training bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our bundle - Plumber (Plumbing Training). Delve into eight immersive CPD Accredited courses, each a simple course: Course 1: Professional Plumbing Course 2: Heating Ventilation and Air Conditioning (HVAC) Technician Course 3: PUWER Course 4: Working in Confined Spaces Course 5: Work At Height Training Course 6: COSHH - Control of Substances Hazardous to Health Course 7: Spill Management Training Course 8: Workplace First Aid Level 3 Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Plumber (Plumbing Training) bundle illuminate your path to wisdom. The Plumber (Plumbing Training) bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Plumber (Plumbing Training) package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Plumbing Training bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Plumber (Plumbing Training) community today and let your voyage of discovery begin! Learning Outcomes: Upon completion of the Plumber (Plumbing Training) Bundle, you will be able to: Attain a holistic understanding in the designated areas of study with the Plumbing Training bundle. Establish robust bases across each course nestled within the Plumbing Training bundle. Decipher intricate concepts through the articulate content of the Plumbing Training bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Plumber (Plumbing Training) bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Plumbing Training bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Plumber (Plumbing Training) bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Plumbing Training bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Plumbing Training bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Plumbing Training journey and let knowledge guide you towards a brighter future. CPD 90 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Requirements Without any formal requirements, you can delightfully enrol in this Plumber (Plumbing Training) Bundle. Career path Armed with the Plumber (Plumbing Training) bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Plumbing Training bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

Overview This Building Surveying course will unlock your full potential and will show you how to excel in a career in Building Surveying. So upskill now and reach your full potential. Everything you need to get started in Building Surveying is available in this course. Learning and progressing are the hallmarks of personal development. This Building Surveying will quickly teach you the must-have skills needed to start in the relevant industry. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Building Surveying skills to help you advance your career. Acquire a comprehensive understanding of various Building Surveying topics and tips from industry experts. Learn in-demand Building Surveying skills that are in high demand among UK employers, which will help you to kickstart your career. This Building Surveying course covers everything you must know to stand against the tough competition in the Building Surveying field.  The future is truly yours to seize with this Building Surveying. Enrol today and complete the course to achieve a Building Surveying certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Building Surveying course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Building Surveying course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Building Surveying course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Building Surveying is suitable for anyone aspiring to start a career in Building Surveying; even if you are new to this and have no prior knowledge on Building Surveying, this course is going to be very easy for you to understand.  And if you are already working in the Building Surveying field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Building Surveying course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Building Surveying course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Building Surveying course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Building Surveying course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Building Surveying Module 01: Building Survey: An Introduction Module 01: Building Survey: An Introduction 00:46:00 Module 02: Building Law Principles Module 02: Building Law Principles 00:29:00 Module 03: Building Procurement and Contract Administration Module 03: Building Procurement and Contract Administration 00:51:00 Module 04: Building Information Modelling Module 04: Building Information Modelling 00:34:00 Module 05: Building Technology Module 05: Building Technology 00:32:00 Module 06: The Procedure of Building Survey and Surveys of Historic Buildings Module 06: The Procedure of Building Survey and Surveys of Historic Buildings 00:21:00 Module 07: Beginning of the Survey: Foundation and In-depth Survey in Walls Module 07: Beginning of the Survey: Foundation and In-depth Survey in Walls 00:23:00 Module 08: Ground Level Investigation: Floors and Investigation Above the Ground: Roofs and Chimneys Module 08: Ground Level Investigation: Floors and Investigation Above the Ground: Roofs and Chimneys 00:25:00 Module 09: Inspection of Joinery and Woodwork Module 09: Inspection of Joinery and Woodwork 00:22:00 Module 10: Finishes and Surfaces of the Building Module 10: Finishes and Surfaces of the Building 00:17:00 Module 11: Services Inspection Module 11: Services Inspection 00:17:00 Module 12: Building Pathology Module 12: Building Pathology 00:23:00 Module 13: Building Adaption Module 13: Building Adaption 00:37:00 Module 14: Understanding Work Breakdown Structure Module 14: Understanding Work Breakdown Structure 00:14:00 Module 15: Report Writing Module 15: Report Writing 00:18:00 Module 16: Legal Aspects Module 16: Legal Aspects 00:18:00

Hygiene & Cleaning Operative bundle teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This Hygiene & Cleaning Operative bundle is a comprehensive, instructor-guided, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. The training materials of this Hygiene & Cleaning Operative bundle are available online for you to learn at your own pace and fast-track your career with ease. This bundle includes the following courses: Course 01: Personal Hygiene Course Course 02: Cleaning Operative Key Features Accredited by CPD Instant e-certificate Fully online, interactive Hygiene & Cleaning Operative course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Hygiene & Cleaning Operative course to excel! How You will be Benefited from Hygiene & Cleaning Operative Bundle All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Accreditation All of our courses included in this Hygiene & Cleaning Operative bundle are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Hygiene & Cleaning Operative course, you will immediately be sent digital certificates for the bundle courses. Who is this course for? Anyone with a knack for learning new skills can take this Hygiene & Cleaning Operative bundle. Requirements There are no formal requirements for this bundle courses to be enrolled. Career path This Hygiene & Cleaning Operative bundle of courses will help you to uplift your career. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

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Boost Your Career By Enrolling In This Critical Thinking - CPD Certified Bundle To Overcome Your Challenges! 5 in 1 Critical Thinking - CPD Certified Bundle Improve your knowledge and enhance your skills to succeed with this Critical Thinking - CPD Certified bundle. This Critical Thinking - CPD Certified bundle is designed to build your competent skill set and enable the best possible outcome for your future. Our bundle is ideal for those who aim to be the best in their fields and are always looking to grow. This Critical Thinking - CPD Certified Bundle Contains 5 of Our Premium Courses for One Discounted Price: Course 01: Critical Thinking in The Workplace Course 02: Diploma in Creative Problem Solving Course 03: Self Esteem & Confidence Building Course 04: Decision-Making in High-Stress Situations Course 05: Strategic Planning Process All the courses under this Critical Thinking - CPD Certified bundle are split into a number of expertly created modules to provide you with an in-depth and comprehensive learning experience. Upon successful completion of the Critical Thinking - CPD Certified bundle, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Stand out from the crowd and get trained for the job you want. With this comprehensive Critical Thinking - CPD Certified bundle, you can achieve your dreams and train for your ideal career. This Critical Thinking - CPD Certified bundle covers essential aspects in order to progress in your chosen career. Why Prefer Us for Critical Thinking - CPD Certified? All-in-one package of 5 premium courses' Critical Thinking - CPD Certified bundle Earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Globally Accepted Standard Lesson Planning Free Assessments with this Critical Thinking - CPD Certified Bundle 24/7 Tutor Support available with this Critical Thinking - CPD Certified Bundle Start your learning journey straightaway! This Critical Thinking curriculum has been designed by Critical Thinking - CPD Certified experts with years of Critical Thinking - CPD Certified experience behind them. The Critical Thinking - CPD Certified course is extremely dynamic and well-paced to help you understand Critical Thinking - CPD Certified with ease. You'll discover how to master the Critical Thinking - CPD Certified skill while exploring relevant and essential topics. Assessment Process Once you have completed all the courses in the Critical Thinking - CPD Certified bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 170 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Critical Thinking - CPD Certified bundle is suitable for everyone. Requirements You will not need any prior background or expertise. Career path This Critical Thinking - CPD Certified bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates Digital certificate Digital certificate - £10 Hard copy certificate Hard copy certificate - £29 You can order your hard copy certificates at the cost of £29 (for each course).

Our popular Social Housing Management Course will provide you with an excellent opportunity to learn about the requirements and skills needed to contribute to the UK's housing system. This expertly written tutorial covers the legalities and responsibilities required to work with tenants and support the community. Everything needed to operate and responsibly maintain multiple properties successfully is offered here. You will gain a full understanding of the inherent necessity for Social Housing, as well as the selection process for deserving tenants. As well as being taught the abilities providing property maintenance, you'll also be shown how to manage rental income and financial arrears. Remedies for anti-social behaviour will be presented, alongside the career prospects for a Social Housing Manager.  The Social Housing Management Course is informative and accessible and delivers the knowledge needed to excel in this business sector. The online study tools are tailored to engage and swiftly teach the required skills, whilst each interactive module provides ample chances to test your awareness and practise your abilities. Enrol now and contribute to essential Why choose this Social Housing Management Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? This Letting Agent & Property Management Training course is suitable for aspiring property managers and landlords. It is a beginner's training course for those who are new to the industry and want to develop the skills and knowledge to fast track their career. Course Content Module 01: Introduction to Social Housing Introduction to Social Housing 00:15:00 Module 02: Tenant Selection and Tenant Management Tenant Selection and Tenant Management 00:28:00 Module 03: Managing Rental Income and Arrears Managing Rental Income and Arrears 00:24:00 Module 04: Maintenance, Safety, and Security of Social Housing Maintenance, Safety, and Security of Social Housing 00:33:00 Module 05: Resident Involvement in Social Housing Resident Involvement in Social Housing 00:31:00 Module 06: Dealing with Anti-Social Behaviours Dealing with Anti-Social Behaviours 00:39:00 Module 07: Career Prospects of Social Housing Manager Career Prospects of Social Housing Manager 00:25:00 Mock Exam Mock Exam - Social Housing Management 00:20:00 Final Exam Final Exam - Social Housing Management 00:20:00 Assignment Assignment - Social Housing Management 6 days, 10 hours Recommended Materials Workbook - Social Housing Management 1 week, 2 days Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Description: If you are already working in a retail environment looking forward to advance your careers, or just interested in starting new retail job, this course will be the perfect choice for you! The Retail Customer Service Diploma is designed to provide insight into the field of retail customer service, discussing the key skills and knowledge related to this field. This course will provide a good understanding into the importance of excellent customer service in retail, with the use of practical examples. With this course you will receive all the skills and knowledge needed for successful careers in today's retail world. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Retail Customer Service Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Retail Customer Service Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Mock Exam Mock Exam- Retail Customer Service Diploma 00:20:00 Final Exam Final Exam- Retail Customer Service Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00