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Description: This Microsoft Office Business Contact Manager 3 will help you to learn everything you need to teach Microsoft Office Business Contact Manager 3. In this course you will learn how to install business contact manager, use express setup and advanced setup, use the business contact manager dashboard, use the business contact manager folder list, menus, and toolbar, create and remove a database, use shared database, manage your database, access the welcome email, use the dashboard links, use 'learn about business contact manager', use the help menu, and more. This course will help you to get skilled and improve your knowledge. Learning Outcomes: Understand and install Business Contact Manager, and use express and advanced setup View folders, use dashboard, menu and toolbar in the Business Contact Manager Create, remove, share and manage database, along with connections to other shared databases Get to know welcome emails, use dashboard links, 'Learn about Business Contact Manager', and help menu Open folders, create, edit and view Accounts, Business Contacts, Opportunities and Business Projects and Project Tasks Discover how to create a history item, business note in and outside an item, view the communication history folder and use link to record and emails to auto-links Learn to open the dashboard, customize it and about the home, sales, marketing and projects tab Setup and use the Product and Service Items List, import and export data, generate reports and utilize the reports window in the information management tools Go through marketing campaigns by creating basic campaigns, campaigns through Word and Publisher, and track campaign results Create custom forms, edit lists in and outside a form Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office Business Contact Manager 3 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office Business Contact Manager 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Configuring Business Contact Manager Getting Started 00:30:00 Using Business Contact Manager 00:15:00 Working with Business Contact Manager Data 00:15:00 Getting Help in Business Contact Manager 00:15:00 Using Business Contact Manager Accounts 00:15:00 Business Contacts 00:15:00 Opportunities 00:15:00 Business Projects and Project Tasks 00:30:00 Communications History and Linking 00:15:00 Business Contact Manager Tools Using the Dashboard 00:15:00 Information Management Tools 00:30:00 Marketing Campaigns 00:15:00 Customizing Forms 00:15:00 Mock Exam Mock Exam- Microsoft Office Business Contact Manager 3 00:20:00 Final Exam Final Exam- Microsoft Office Business Contact Manager 3 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Microsoft Windows 10 is the latest iteration of the popular Windows operating system. By this Microsoft Windows 10 Standard you will have advanced from being novice computer users to a level where you will be comfortable with the Windows 10 interface, using Windows Store apps, work with the Windows 10 desktop, using Microsoft Edge, customizing the Windows 10 environment, using Windows 10 security features, and much more. If you want to improve your knowledge and skills on Microsoft Windows 10, you can join this course now. Learning Outcomes: Introduction to PC's and Windows 10 user interface, learn to sign in and navigate smoothly through the Start menu Familiarize yourself with the use of desktop and its components, create and modify files through desktop applications, and manage files and folders with File Explorer Explore the internet with Microsoft Edge and utilizing its tabs Discover best ways to use the Windows Store and Universal Apps Interact with Microsoft Cortana and store and/or share files with OneDrive Create new user accounts for the Windows and customize the Start menu Set up account passwords for users and use Windows Defender Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Windows 10 Standard is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Windows 10 Standard is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting to Know PC's and the Windows 10 User Interface Identify Components of a Personal Computer 00:30:00 Start and Sign into Windows 10 00:45:00 Navigate the Start Menu 00:45:00 Working with Windows Desktop Using the Desktop 00:30:00 Elements of a Desktop Window 00:30:00 Manage Files and Folders with File Explorer 00:45:00 Create and Modify Files with Desktop Applications 00:30:00 Using Microsoft Edge Components of the Internet 00:30:00 Use Microsoft Edge 00:30:00 Manage Tabs in Microsoft Edge 00:30:00 Using Windows Store and Working with Universal Apps Using Windows Store 01:00:00 Universal Apps in Windows 10 00:30:00 Other Windows 10 Features Interact with Microsoft Cortana 01:30:00 Store and Share Files with OneDrive 00:30:00 Customizing the Windows 10 Environment Configure User Accounts Using the Settings Window 00:30:00 Personalize Windows 10 00:30:00 Using Windows 10 Security Features Account Passwords 00:30:00 Use Windows Defender 00:30:00 Mock Exam Mock Exam- Microsoft Windows 10 Standard 00:20:00 Final Exam Final Exam- Microsoft Windows 10 Standard 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Windows 10 is the latest iteration of Microsoft's widely used Windows operating system. This new version of Windows incorporates hundreds of new features as well as improvements to existing ones. This Microsoft Windows 10 Certificate Course is designed to help both novice and experienced. By taking this course you will become familiar with the many changes that have been made to Windows. You will also be comfortable logging into Windows 10, completing basic actions using its user interface, customizing the user interface, understanding its security features, and using both Microsoft Edge and File Explorer. You can join this course to improve your skills. Learning Outcomes: Identify components of a personal computer, learn to sign into Windows 10, get familiarized with the user interface by exploring desktop and Start menu Multitask with apps, search computer, and view notifications Further your knowledge of Windows Store apps and Windows 10 navigation techniques Work with desktop windows, manage files and folders with File Explorer, and create files through desktop applications Browse the internet using Microsoft Edge, manage tabs and customize options Customize basic Windows settings, Lock screen, and desktop Configure passwords, use Windows Defender, and store and share files using OneDrive Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Windows 10 Certificate Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Windows 10 Certificate Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Microsoft Windows 10 Certificate Course Identify Components of a Personal Computer 00:15:00 Sign Into Windows 10 00:15:00 Navigate the Desktop 00:30:00 Explore the Start Menu 00:30:00 Multitask with Apps 00:15:00 Search Your Computer 01:00:00 View Notifications 00:15:00 Windows 10 Navigation Summary 00:30:00 Manage Files and Folders with File Explorer 00:30:00 Create and Modify Files with Desktop Applications 00:30:00 Navigate Microsoft Edge 00:15:00 Use Microsoft Edge 00:30:00 Manage Tabs 00:15:00 Modify Microsoft Edge Options 00:30:00 Change Basic Windows Settings 00:30:00 Customize the Lock Screen 00:15:00 Customize the Desktop 00:15:00 Configure Passwords 00:15:00 Use Windows Defender 00:15:00 Store and Share Files with OneDrive 00:30:00 Mock Exam Mock Exam- Microsoft Windows 10 Certificate Course 00:20:00 Final Exam Final Exam- Microsoft Windows 10 Certificate Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Portable Document Format (PDF) has now become an industry staple. It is used worldwide yet few know how to create or edit these files. Well, now you can learn to do all of those with the help of this Adobe Acrobat Pro XI Training course. Apart from creating and editing PDFs, Acrobat Pro is better integrated with Microsoft Office and cloud services. This course will help you utilize these features by teaching you about the interface, view and modifying PDF documents, converting PDF files, touchscreen capabilities and more. So get this course now if you want to learn all of this and more. Learning Outcomes: Getting familiar with the user interface and accessing PDF documents Creating and saving PDF documents from existing documents and web pages, along with combining the documents for portfolios Searching PDF documents, working with bookmarks, and creating links and buttons for navigational purposes Changing PDF documents by manipulating the document pages, editing content and adding page elements Reviewing documents by adding markup and comments, along with comparing with other documents and managing reviews Changing PDF document file sizes, optimizing them, and covert and reuse the content Getting familiar with the Touch screen mode and changing preferences Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Adobe Acrobat Pro XI Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Adobe Acrobat Pro XI Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Adobe Acrobat Pro XI Training Open a PDF Document 01:00:00 Browse a PDF Document 01:00:00 Create and Save a PDF Document from an Existing Document 01:00:00 Create a PDF Document from a Web Page 01:00:00 Combine Multiple PDF Documents 01:00:00 PDF Portfolios 00:30:00 Perform a Search in a PDF Document 01:00:00 Search Multiple PDF Documents 00:30:00 Work with Bookmarks 00:30:00 Create Links and Buttons 01:00:00 Manipulate PDF Document Pages 01:00:00 Edit Content in a PDF Document 00:30:00 Add Page Elements 01:00:00 Add Comments and Markup 00:30:00 Compare PDF Documents 01:00:00 Initiate and Manage a Review 01:00:00 Reduce the File Size of a PDF Document 00:30:00 Optimize PDF Files 00:30:00 Convert and Reuse PDF Document Content 01:00:00 Using Touchscreen Devices 01:00:00 Mock Exam Mock Exam- Adobe Acrobat Pro XI Training 00:20:00 Final Exam Final Exam- Adobe Acrobat Pro XI Training 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages99 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Windows 7 is the seventh version of Microsoft's widely used Windows operating system. This version of Windows incorporates and improves many of the features introduced in Windows Vista. By this Microsoft Windows 7 Certificate Course you will learn the essentials of Windows 7, how to access its improved interface and features, and how to manage your computer more effectively. This foundation level is intended to help both novice and experienced users become familiar with the many changes that have been made to Windows with this release. If you want to learn detail about Microsoft Windows 7 you can join this course now. Learning Outcomes: Get to know Windows 7 by going through the basics of understanding the desktop, keyboard and mouse techniques, and power options Discover how to open a program and identify its components, about the window management features, work with files and folders, the basics of menu and ribbon based interfaces Familiarize yourself with the most popular applications: WordPad, Calculator, and Paint; also get an introduction to Notepad, Windows Media Player, Windows Media Center, Snipping Tool, and Sticky Notes Focus on the internet features Windows 7 has to offer, particularly Explorer 8 and Windows Live; also secure a safe working environment when using the internet Explore the Windows Help and Support tool, Windows 7 help features, and remote assistance Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Windows 7 Certificate Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Windows 7 Certificate Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Microsoft Windows 7 Certificate Course The Basics of Windows 7 00:30:00 Interacting with the Computer 00:30:00 A Quick Look at Windows 7 00:30:00 Exiting Windows 7 00:30:00 Application Basics 00:30:00 Working with a Window 00:30:00 Working with Files and Folders 00:30:00 Basics of Menus and the Ribbon 00:30:00 WordPad Basics 00:30:00 Doing More with WordPad 00:30:00 The Windows Calculator 00:30:00 Paint 00:30:00 Other Windows 7 Ultimate Programs 00:30:00 Staying Safe 00:30:00 The Basics of Internet Explorer 8 00:30:00 Doing More with Internet Explorer 8 00:30:00 Windows Live 00:30:00 The Basics of Help 00:30:00 Using Windows Basics 00:30:00 Using the Table of Contents 00:30:00 Advanced Help and Support Tools 00:30:00 Mock Exam Mock Exam- Microsoft Windows 7 Certificate Course 00:20:00 Final Exam Final Exam- Microsoft Windows 7 Certificate Course 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Gain the skills and credentials to kickstart a successful career in the technology industry and learn from the

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Do you know what the key skills graduate employers look for? Most employers often emphasise on industry-standard skills