23486 Courses delivered On Demand

Embarking on the "Navigating UK Corporate Tax" course is crucial in today's professional landscape. Understanding corporate tax intricacies is essential as businesses navigate increasingly complex financial environments. This course equips you with vital knowledge on corporate tax returns, income and expenses management, tax reliefs, compliance obligations, and international tax considerations. Mastery of these skills not only enhances your daily decision-making but also boosts career prospects in the UK job market, where demand for tax specialists remains high. Companies value expertise in corporate tax, offering competitive salaries that reflect the specialized knowledge. The advantages of pursuing this course are evident in the sector's growth trajectory, with corporate tax roles expanding by over 15% annually. Stay ahead in your career with the "Navigating UK Corporate Tax" course, ensuring you're prepared for dynamic industry demands and lucrative opportunities. Key Features: CPD Certified Navigating UK Corporate Tax Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Corporate Tax Return in the UK Module 02: Income and Expenses in Corporate Tax Returns Module 03: Tax Reliefs, Credits, and Special Schemes Module 04: Compliance and Reporting Obligations Module 05: International Tax Considerations Module 06: Tax Investigation and Dispute Resolution Module 07: Emerging Trends and Updates in Corporate Taxation Module 08: Corporate Tax Calculation Learning Outcomes: Analyze UK Corporate Tax Returns for accurate financial reporting and compliance. Apply knowledge of Income and Expenses to optimize corporate tax liabilities. Utilize Tax Reliefs, Credits, and Special Schemes for tax efficiency strategies. Demonstrate understanding of Compliance and Reporting Obligations in corporate tax. Evaluate International Tax Considerations for cross-border business operations and transactions. Navigate Tax Investigation and Dispute Resolution processes effectively and ethically. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Navigating UK Corporate Tax course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Navigating UK Corporate Tax. Moreover, this course is ideal for: Tax professionals seeking in-depth knowledge of UK corporate tax regulations. Financial analysts aiming to enhance their corporate tax expertise. Business owners or managers wanting to manage tax obligations proficiently. Accountants interested in staying updated on emerging corporate tax trends. Individuals aspiring to specialize in corporate tax consultancy roles. Requirements There are no requirements needed to enrol into this Navigating UK Corporate Tax course. We welcome individuals from all backgrounds and levels of experience to enrol into this Navigating UK Corporate Tax course. Career path After finishing this Navigating UK Corporate Tax course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Navigating UK Corporate Tax are: Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to excel in the vibrant world of hospitality? Our Hospitality Management Training course is designed to equip you with the skills and knowledge to thrive in this dynamic industry. Whether you're a newcomer or an industry professional looking to enhance your expertise, this course is your gateway to success. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access The Hospitality Management Training course provides a comprehensive introduction to the field of hospitality. Learners will gain a broad understanding of the hotel industry and learn how to manage front office operations, housekeeping, engineering, and security. They will explore how to effectively oversee food and beverage services and ensure high service quality. The course emphasizes customer satisfaction and covers the essential processes of hiring, training, and developing staff in the hospitality industry. Additionally, learners will delve into marketing strategies specific to travel and tourism, understand basic accounting principles relevant to hospitality, and learn about the latest technologies transforming the industry. This curriculum equips learners with practical skills and knowledge to excel in various hospitality management roles. Course Curriculum Module 01: Introduction to Hospitality Management Module 02: An Overview of the Hotel Industry Module 03: Management of Front Office Operations Module 04: Management of Housekeeping, Engineering and Security Operations Module 05: Management of Food and Beverages Operations Module 06: Management of Service Quality in the Hospitality Industry Module 07: Customer Satisfaction Module 08: The Process of Selection and Recruitment in Hospitality Industry Module 09: The Process of Development and Training in the Hospitality Industry Module 10: Marketing in Travel and Tourism Business Module 11: Accounting in Hospitality Module 12: E-Hospitality and Technology Learning Outcomes: Understand core principles in hospitality management and hotel industry operations. Master management techniques for front office and housekeeping operations. Oversee food and beverage management within hospitality environments. Enhance service quality management in hospitality industries. Implement effective customer satisfaction strategies. Utilise e-hospitality and technology in modern hospitality contexts. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring hotel managers seeking foundational knowledge. Hospitality staff aiming for career advancement. Individuals interested in the travel and tourism sector. Entrepreneurs entering the hospitality business. Recent graduates considering hospitality careers. Career path Hotel Manager Front Office Manager Housekeeping Manager Food and Beverage Manager Hospitality Marketing Coordinator E-Hospitality Specialist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Step into the realm of lifesaving expertise with our Basic Life Support Training course. In a world where emergencies can strike at any moment, equipping yourself with the essential skills to respond effectively is paramount. Delve into modules designed to empower you with the knowledge and techniques necessary to intervene confidently in critical situations. From mastering adult resuscitation techniques to understanding the nuances of infant care, each module hones your abilities to act swiftly and decisively. With statistics revealing that over 30,000 out-of-hospital cardiac arrests occur annually in the UK alone, the demand for individuals proficient in Basic Life Support is ever-present. Whether you're a healthcare professional seeking to enhance your skills or a concerned citizen eager to make a difference, our course provides the pathway to becoming a vital link in the chain of survival. Enrol now and embark on a journey where your actions could mean the difference between life and death. Join us in making a tangible impact in your community today. Key Features: CPD Certified Basic Life Support Training Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Basic Life Support Module 02: Basic Life Support for Adults Module 03: Basic Life Support for Children Module 04: Basic Life Support for Infants Module 05: Cardiopulmonary Resuscitation Objectives Module 06: Airway Management Module 07: Relief of Choking Module 08: Initial Assessment Objectives Learning Outcomes: Identify basic life support principles for adults, children, and infants. Demonstrate effective cardiopulmonary resuscitation techniques following established objectives. Apply airway management skills to ensure proper breathing assistance. Execute relief techniques for choking situations promptly and effectively. Perform initial assessments accurately to determine appropriate actions. Develop proficiency in basic life support through comprehensive module progression. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Basic Life Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Life Support Training. Moreover, this course is ideal for: Healthcare professionals seeking foundational life-saving skills enhancement. Individuals pursuing roles in emergency response teams or medical settings. Parents, caregivers, and childcare providers desiring essential life support knowledge. Fitness instructors or sports coaches interested in emergency preparedness. Teachers, community leaders, or volunteers aiming to support public safety initiatives. Requirements There are no requirements needed to enrol into this Basic Life Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Life Support Training course. Career path After finishing this Basic Life Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Life Support Training are: Emergency Medical Technician - £20K to 35K/year. Paramedic - £25K to 45K/year. Nurse - £24K to 40K/year. Firefighter - £22K to 40K/year. Healthcare Assistant - £18K to 25K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to make a transformative impact in the field of education? Enhance your expertise and lead the way in supporting students with special educational needs by enrolling in our comprehensive SENCO course. Designed for educators, aspiring leaders, and educational administrators, this course equips you with the knowledge, skills, and strategies to excel as a Special Educational Needs Coordinator (SENCO). Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this Special Educational Needs Coordination (SENCO) course, learners will gain a deep understanding of their role in supporting students with special educational needs (SEN). They will learn how to effectively lead and manage SEN administration within a school setting. The curriculum focuses on developing skills in policy implementation and practical application, ensuring inclusivity and equal opportunities for all students. Participants will explore strategies for collaborating with external professionals and enhancing teamwork within the school community. Emphasis is placed on supporting teaching and learning processes tailored to SEN students, fostering positive relationships with pupils and parents, and addressing challenges and opportunities in SEN education. Overall, the course equips learners with comprehensive knowledge and practical skills to fulfill the demanding responsibilities of a SENCO, promoting an inclusive educational environment where every student can thrive. Course Curriculum Module 01: Introduction to SEN Co-ordination Module 02: Roles within Whole School SEN Co-ordination Module 03: Leading and Managing SEND Administration Module 04: The SENCO and the Senior Leadership Team Module 05: The SENCO Role in Policy and Practice Module 06: Working with Professionals beyond the School Module 07: Developing Inclusive Practice and the Future SENCO Role Module 08: Supporting Teaching and Learning Module 09: Developing Relationships with Pupils and Parents Module 10: Challenges and Opportunities Learning Outcomes: Understand SEN co-ordination fundamentals for effective school management. Identify key roles within the school framework for SEN support. Manage and lead administrative tasks related to Special Educational Needs. Collaborate effectively with school leadership to support SEN initiatives. Implement SEN policies into practice to enhance educational outcomes. Foster inclusive practices and anticipate future roles in SEN co-ordination. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Educators aspiring to lead in Special Educational Needs. Teachers seeking to enhance SEN policy implementation skills. Professionals aiming to develop inclusive teaching practices. Individuals interested in supporting SEN pupils and collaborating with parents. School leaders looking to strengthen SEN management within their institution. Career path Special Educational Needs Coordinator (SENCO) Inclusion Manager Learning Support Coordinator SEN Advisor Educational Consultant SEN Policy Developer Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Picture yourself stepping into the vibrant world of healthcare, where every interaction counts, every decision impacts lives, and every day brings new challenges and triumphs. Our comprehensive diploma equips you with the knowledge and insight to thrive in the dynamic realm of pharmacy. Key Features: CPD Certified Developed by Specialist Lifetime Access Delve into the rich tapestry of pharmacy's evolution, understanding its roots and the pivotal role it plays in modern healthcare. Explore the intricacies of teamwork, honing your ability to collaborate seamlessly within a diverse and driven pharmacy team. Uncover the art of training and coaching, mastering the skills to elevate yourself and others to excellence. As you immerse yourself in the standards upheld by pharmacy professionals, you'll discover the profound impact of ethical practice and responsibility. Embrace the essence of pharmacy practice, from clinical skills to the nuanced art of prescribing. Learn to navigate the complexities of medication supply with precision and care, ensuring every patient receives the support they need. Prepare to be the first line of defence, equipped to respond to symptoms with compassion and expertise. Embark on a journey that transcends mere education - join us and become a vital pillar in the healthcare landscape, where your dedication and knowledge make a tangible difference in countless lives. Course Curriculum Module 01: Introduction to Pharmacy Module 02: History and Development of Pharmacy Module 03: The Pharmacy Team Module 04: Training of the Pharmacy Team Module 05: Coaching and Evaluation of the Pharmacy Team Module 06: Standards for Pharmacy Professionals Module 07: Guidance to Support the Standards for Pharmacy Professionals Module 08: The Rights and Responsibilities of Pharmacy Professionals Module 09: Pharmacy Practice Module 10: Clinical Pharmacy Skills Module 11: Offering Enhanced Services Module 12: Prescribing Module 13: Supplying Medication Module 14: Responding to Symptoms Learning Outcomes: Understand pharmacy history, development, and professional standards. Demonstrate effective teamwork and communication within a pharmacy setting. Implement training, coaching, and evaluation strategies for pharmacy teams. Adhere to legal and ethical responsibilities in pharmacy practice. Develop clinical pharmacy skills and offer enhanced services to patients. Respond appropriately to symptoms and prescribe medication within guidelines. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring pharmacy assistants seeking comprehensive training. Individuals interested in clinical pharmacy and patient care. Pharmacy technicians aiming to enhance their skills and knowledge. Healthcare professionals transitioning into pharmacy-related roles. Anyone pursuing a career in pharmaceutical services. Career path Pharmacy Assistant Pharmacy Technician Clinical Pharmacist Pharmacy Manager Pharmaceutical Sales Representative Pharmacy Consultant Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you passionate about shaping the future of young minds? The Early Years Foundation Stage (EYFS) Teaching Diploma is your gateway to a rewarding career in early childhood education. Designed for aspiring educators and childcare professionals, this comprehensive course equips you with the knowledge and skills to make a meaningful impact on children's lives during their most formative years. Key Features: CPD Certified Developed by Specialist Lifetime Access The Early Years Foundation Stage (EYFS) Teaching Diploma offers comprehensive training for aspiring EYFS teachers. Learners will gain a deep understanding of early childhood development and the critical importance of the early years. They will explore the updated EYFS framework, focusing on the philosophies and benefits it brings to children's education. The course covers effective teaching techniques and strategies to promote learning and development, ensuring children meet their potential. Students will learn how to meet welfare requirements and address the needs of children with special educational needs or disabilities. Additionally, the course includes guidance on working professionally as an EYFS teacher, including maintaining high standards through registration, inspection, and continuous quality improvement. There is also a focus on effective communication and collaboration with parents, helping them understand and support their children's early learning journey. This diploma equips learners with the skills and knowledge to provide high-quality early years education. Course Curriculum Module 01: Introduction to the Early Years Foundation Stage (EYFS) Module 02: Importance of Early Years Development Module 03: EYFS Framework in 2021 Module 04: The EYFS Educational Philosophies and Privileges Module 05: Promoting Learning & Development Module 06: Working as an EYFS Teacher Module 07: EYFS Teaching Techniques Module 08: Welfare Requirements Module 09: Children Having Special Education Needs or Disabilities Module 10: Registration, Inspection, and Quality Improvement Module 11: Parents' Guide to the Early Years Foundation Stage Learning Outcomes: Understand the fundamentals of the Early Years Foundation Stage (EYFS). Recognise the importance of early years development. Comprehend the 2021 EYFS framework and its applications. Explore various EYFS educational philosophies and privileges. Promote effective learning and development strategies in early years. Address welfare requirements and special education needs. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring EYFS teachers and educators. Current early years practitioners. Childcare professionals and assistants. Parents seeking EYFS knowledge. Education enthusiasts focusing on early childhood development. Career path Early Years Foundation Stage Teacher Nursery Manager Childcare Centre Director Early Years Consultant Special Educational Needs Coordinator EYFS Curriculum Developer Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Enrolling in a Social Housing Management Training Course is crucial in today's world, especially with the growing demand for affordable housing. Learning the ins and outs of social housing, from tenant selection and management to handling anti-social behaviors, equips you with the skills necessary to make a positive impact in communities. This training is essential for anyone looking to pursue a career in social housing management, as it prepares you to manage rental incomes, maintain safety and security, and engage with residents effectively. With a solid foundation in social housing, you'll open up numerous job opportunities in the UK, where social housing managers can earn an average salary of £30,000 to £40,000 per year. The social housing sector is expanding, with a projected growth of 3-5% annually, reflecting the increasing need for professionals in this field. By completing this Social Housing Management Training course, you'll gain valuable skills that not only enhance your professional career but also contribute to improving living conditions and community well-being. Join this growing sector and make a difference with your expertise in social housing. Key Features: CPD Certified Social Housing Management Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Social Housing Module 02: Tenant Selection and Tenant Management Module 03: Resident Involvement in Social Housing Module 04: Managing Rental Income and Arrears Module 05: Dealing with Anti-Social Behaviours Module 06: Maintenance, Safety, and Security of Social Housing Module 07: Career Prospects of a Social Housing Manager Learning Outcomes: Understand the fundamentals of social housing management and its key principles. Learn effective tenant selection processes and tenant management strategies. Explore methods for resident involvement in social housing operations. Gain skills in managing rental income and addressing arrears. Develop strategies for dealing with anti-social behaviours in social housing. Ensure maintenance, safety, and security of social housing properties. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Social Housing Management Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Social Housing Management Training. Moreover, this course is ideal for: Aspiring social housing managers. Current housing officers seeking advancement. Local government employees. Community housing workers. Social service coordinators. Requirements There are no requirements needed to enrol into this Social Housing Management Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Social Housing Management Training course. Career path After finishing this Social Housing Management Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Social Housing Management Training are: Social Housing Manager Tenant Liaison Officer Housing Officer Community Housing Worker Rental Income Manager Maintenance Coordinator in Social Housing Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The Diabetes Awareness Course provides a comprehensive understanding of both Type 1 and Type 2 diabetes, crucial in today's modern world where the prevalence of diabetes is escalating rapidly. This course equips individuals with essential knowledge, covering a wide array of topics such as the glossary of diabetes terms, prediabetes, gestational diabetes, hyperglycaemia, and hypoglycaemia among others. With the prevalence of diabetes reaching alarming levels, the need for educated individuals in managing and raising awareness about the condition has become paramount. Upon completion, learners gain valuable skills highly sought after in the job market, especially in the UK where healthcare sectors actively seek professionals with expertise in diabetes management. Job opportunities range from diabetes educators to healthcare assistants, with salaries averaging around £25,000 to £30,000 per annum. The advantage of this course lies in its increasing demand, as the healthcare sector continuously expands to meet the growing needs of diabetic patients, with job opportunities expected to rise by 15% over the next decade. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Glossary of Diabetes Terms Module 02: What is Diabetes Module 03: Other Types of Diabetes Module 04: Prediabetes Module 05: Gestational Diabetes Module 06: Hyperglycaemia and Hyperosmolar Hyperglycaemic State Module 07: Hypoglycaemia Module 08: Type 2 Diabetes Module 09: Type 2 Diabetes Treatments Module 10: The Diabetes Challenge Module 11: Level 3 Supervising Food Safety in Catering Learning Outcomes: Define and comprehend key diabetes terminology for effective communication. Understand the fundamental concepts and types of diabetes mellitus. Recognize and differentiate between various forms of diabetes, including prediabetes. Identify and manage gestational diabetes during pregnancy for optimal health. Demonstrate knowledge of hyperglycaemia and hypoglycaemia symptoms and treatments. Evaluate and implement treatments for type 2 diabetes effectively. Who is this course for? Healthcare professionals seeking comprehensive condition awareness. Individuals diagnosed with or at risk of developing diabetes. Nutritionists and dietitians aiming to enhance diabetes management skills. Parents and caregivers of individuals living with diabetes. Public health workers involved in diabetes prevention and education. Requirements There are no requirements needed to enrol into this Diabetes (Type 1 and Type 2) Awareness course. We welcome individuals from all backgrounds and levels of experience to enrol into this Diabetes (Type 1 and Type 2) Awareness course. Career path Diabetes Specialist Nurse - £24K to 45K/year. Clinical Dietitian - £25K to 38K/year. Diabetes Educator - £22K to 35K/year. Health Promotion Specialist - £21K to 36K/year. Nutritionist - £20K to 32K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to elevate your career and become a trusted financial advisor? Step into a world where your skills, knowledge, and confidence soar to new heights with our Financial Advisor Skills Training course. Designed for aspiring financial advisors, this comprehensive course offers you the keys to success in the fast-paced financial industry. According to Prospects a Corporate Lawyer can earn from £30,000 to £60,000 in a year depending on qualification, experience, location and other factors. Are you ready to transform your career and become a sought-after financial advisor? Enrol in our Financial Advisor Skills Training course today and take on a journey to professional excellence. Key Features of Essential Financial Advisor Skills Training: CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum of Essential Financial Advisor Skills Training: Module 1: Fundamentals of Finance Module 2: Vital Skills for Financial Advisors Module 3: Financial Planning Module 4: Private Wealth Management and Crafting Personal Financial Statements Module 5: Evaluation and Management of Financial Risks Module 6: Planning for Investments Module 7: Strategies for Divorce Planning Module 8: Utilising Google Analytics for Financial Advisors Learning Outcomes of Essential Financial Advisor Skills Training: Apply foundational finance principles in real-world scenarios for effective financial analysis. Demonstrate essential interpersonal skills crucial for successful financial advisory relationships. Develop comprehensive financial plans aligning with clients' individual goals and needs. Create and interpret personal financial statements for effective wealth management strategies. Evaluate and mitigate financial risks through strategic planning and risk management. Formulate investment plans using sound strategies for optimal financial growth. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Financial Advisor Skills Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Financial Advisor Skills Training. Moreover, this course is ideal for: Professionals aspiring to excel in financial advisory roles. Finance graduates seeking specialized skills for advisory career opportunities. Individuals transitioning to financial advisory roles for career advancement. Established financial advisors aiming to enhance their skill set. Professionals from related fields interested in financial advisory expertise. Requirements There are no requirements needed to enrol into this Financial Advisor Skills Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Financial Advisor Skills Training course. Career path After finishing this Financial Advisor Skills Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Financial Advisor Skills are: Financial Advisor Wealth Manager Investment Consultant Risk Analyst Financial Planner Divorce Financial Analyst Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.