6541 Courses delivered On Demand

Understand the importance of holding the receiver properly to maintain energy and vocal quality and how to vary your rate of speech to maintain listener interest. Adjust your voice to match the purpose of the call. Lowering your vocal range sends a more controlled image. Listen to learn the purpose of the call. Don't interrupt. Ask questions to clarify understanding. Learn how to flawlessly place calls on hold or transfer like a pro. Your customers will appreciate you! Learning Objectives Apply guidelines for physically handling the telephone, Implement voice guidelines, Apply effective telephone greetings, Transfer calls to make great first impressions Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Leaders and managers are powerful people who are able to exercise considerable influence over the way in which an organisation operates and its employees. Ethical leadership involves the way that managers and leaders carry out their decision-making in terms of moral issues and choices. It is concerned with right versus wrong, good versus bad and the many shades of grey in between. Moral implications spring from virtually every decision, both on and off the job, requiring the ethical leader to have more imagination and the courage to do the right thing, from an ethical standpoint. This course examines the role of the ethical leader and the influence that he or she can exert in terms of corporate social responsibility (CSR) and improving an organisation’s ethical climate.

Think and Grow Rich Mastermind Mentoring course - join us on this financial journey to really study wealth and riches and how the rich get richer and how you too can join them!

Empower your financial future with 'Personal Credit Control for Beginners.' Master credit management, debt strategies, and financial planning to take control of your credit. Learn consumer rights, advanced credit strategies, and leverage tools for success. Enroll now for a transformative journey towards financial empowerment and responsible credit control.

Transform your presence with our 'Practical Steps to Enhance Your Charismatic Aura' course. Elevate confidence, refine communication and social skills, and master the art of authentic charisma. Explore emotional intelligence, charismatic leadership, and adaptability for success in both personal and professional settings. Join us on this empowering journey to unlock your charismatic potential and leave a lasting positive impact wherever life takes you.

Master the art of crime report writing with our comprehensive course in Criminal Justice. Explore topics such as report structure, legal considerations, and writing techniques for accuracy. Elevate your skills in documenting information, crafting objective reports, and navigating ethical considerations. Perfect for law enforcement professionals seeking to enhance their proficiency in producing effective and impactful crime reports.

Elevate your career in the dynamic world of freight brokerage with our comprehensive course - 'Freight Broker Training: Expert Guidance for Freight Brokers.' Master the intricacies of regulatory compliance, freight operations, documentation, carrier selection, and marketing strategies. Gain practical skills in risk management and problem-solving. Whether you're a novice or seasoned professional, this course provides the expertise needed to thrive in the competitive freight industry. Unlock new opportunities and take your freight brokerage career to the next level with our expert-guided training.

This Course at a Glance Define prevent and understand the four arms of the contest strategy Demonstrate the specific objects of the prevention strategy Know how to deliver prevention with a risk-based approach Describe the structures that are in place to ensure effective coordination, oversight and accountability Know how to assess information and offer support to those in need Understand the link between extremism, radicalisation and terrorism Understand what actions you should take if you are concerned Determine the risk factors for radicalization and the safeguarding considerations that come with it Gain knowledge about the channel process which is designed to protect vulnerable people Understand the British values associated with terrorism Prevent Duty Training Course Overview This course will help you gain a better understanding of what extremism and radicalisation are, how people become involved in terrorism, and what to do if you have come across one. This Prevent Duty Training Course is designed to teach you how to apply a risk-based approach to your actions and how to detect extremism and its related risks. This course also provides a concise insight into the government's 'Counter-Terrorism Strategy and Prevent Duty' along with an overview of the main objectives of the Prevent strategy The government's Prevent plan is a component of the larger counter-terrorism strategy. Between 2019 and 2020, 6,068 people were referred to Prevent. In comparison to the previous year's record, there has been a 10% increase. Moreover, intelligence shows that further terrorist attacks in the UK are 'very likely' to take place. As a result, it is crucial that the counter-terrorism strategy includes a plan to avoid radicalization and mass murder by would-be terrorists and this course will help you reduce the threat of terrorism through in-depth training on Prevent Duty. Upon successful completion of this course, you will be able to comply with the government's anti-terrorism strategy and know how to protect individuals from falling prey to extremism and terrorism. This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example, progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Who should take this course? This Prevent Duty Training Course is primarily designed for all employees required to comply with the government's anti-terrorism strategy, the Prevent duty. This course is not, however, limited to any certain sector of work. It rather extends to a wide range of industries engaging all types of audiences interested in learning more about the dangers of radicalization and the roles that may be played in aiding people who are at risk. Entry Requirements There are no academic entry requirements for this Prevent Duty Training course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Privacy and Dignity in Care Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: Introduction to the Course Module 2: What is Prevent Module 3: Prevent Objectives Module 4: Delivering Prevent with a Risk-Based Approach Module 5: Extremism, Radicalisation and Terrorism Module 6: What Should You Do If You Are Concerned Module 7: The Channel Process Module 8: British Values Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

This course is a transformative learning experience that empowers you to enhance your work performance and professional growth. You will gain essential skills of critical thinking allowing you to identify strengths, improvement areas, and strategies for growth in your professional life. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme By the end of this course, learners will: Learn what reflective practice is all about. Understand what the myths about reflective practice are and what are the facts. Understand the key components of reflective practice. Learn about reflective writing. How to improve work performance with reflective writing. Understand the importance of reflective practice at work. Develop the skills required to improve work performance. The essential aspects of emotional intelligence and how to develop them. Reflective Practice Course - Improve Work Performance Overview This reflective practice-improve work performance course is ideal for those willing to become successful leaders or managers and develop advanced skills. This online course will provide you with a comprehensive understanding of the myths about reflective practice and what reflective practice is. This reflective practice online course will also help understand what is reflective writing and how to use the same to enhance work performance. This online course will also help you learn the skills required to improve your work performance. By the end of the course, you will be able to improve your performance at work and will understand how to exercise reflective practice skills. This reflective practice online course will also help you become a confident manager or team leader and work efficiently. Who should take this course? This online reflective practice - improve work performance course is specifically designed for those aspiring to accelerate their manager or leader careers. This comprehensive online course is also best suited for those who gain in-depth knowledge of reflective practice to improve their work performance. Those looking to improve their job prospects can also go for this engaging online course. Entry Requirement There are no academic entry requirements for this Reflective Practice - Improve Work Performance course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This reflective practice-improve work performance course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum Introduction Introduction Myths About Reflective Practice Lesson 1 Myths About Reflective Practice What is Reflective Practice? Lesson 2 What is Reflective Practice? Reflective Writing Lesson 3: Reflective Writing Making it Happen Lesson 4 Making it Happen Conclusion Conclusion Supplementary Resources Supplementary Resources - Reflective Practice - Improve Work Performance Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Value Proposition Master Training Course Overview Are you looking to begin your value proposition building career or want to develop more advanced skills in value proposition building? Then this value proposition building course will set you up with a solid foundation to become a confident business manager and help you to develop your expertise in value proposition building. This value proposition building course is accredited by the CPD UK & IPHM. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this value proposition building course will set you up with a solid foundation to become a confident business manager and develop more advanced skills. Gain the essential skills and knowledge you need to propel your career forward as a business manager. The value proposition building course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as a business manager. This comprehensive value proposition building course is the perfect way to kickstart your career in the field of value proposition building. This value proposition building course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. If you're interested in working as a business manager or want to learn more skills on value proposition building but unsure of where to start, then this value proposition building course will set you up with a solid foundation to become a confident business manager and develop more advanced skills. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This value proposition building course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Who should take this course? This comprehensive value proposition building course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of value proposition building. Entry Requirement There are no academic entry requirements for this value proposition building course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This value proposition building course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Introduction Characteristics of Unique Value Propositions Unique Value Proposition Explained Types of Customer Benefits UVPs Express Examples of Unique Value Propositions What Investors Are Looking For Value Proposition vs Competitive Advantage Create Your Unique Value Proposition Understand Your Competitor's Unique Value Proposition Streaming Services Example The Value Proposition Framework Step 1 - Brainstorming Step 2 - Create a Value Proposition List Step 3 - Determine Uniqueness Step 4 - Prioritize Top Value Propositions Step 5 - Tell a Story Common Mistakes Workshop Creating a Unique Value Proposition in Action Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org