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This Advanced Diploma in Customer Service aims to teach the necessary requirements of those working in a business who work closely with clients so that the care they provide is to the highest standard. It is also for learners whose job role requires them to deliver continually improving service to customers With this course you will gain a valuable understanding of a range of technical skills and behaviours in communicating with customers, resolving customer service problems and supporting service improvements. Also, learn how to deal with difficult customers and also connect with your customers online. Develop an advanced set of skills and hone knowledge that can be applied in any sector or organisation type.  Who is this course for? Advanced Diploma in Customer Service is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Advanced Diploma in Customer Service is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Customer Service Module One - Getting Started 00:30:00 Module Two - Who We Are and What We Do 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Customer Service 00:20:00 Final Exam Final Exam- Advanced Diploma in Customer Service 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Overview Developing a solid foundation in report writing will open career opportunities in a wide range of sectors. Learn this valuable skill set from the comfort of your home with our Master Report Writing course. This course will introduce you to the essentials and help you attain key skills for writing reports. The course is carefully crafted with valuable information on report writing. Here, you will learn the strategies for conducting research and collecting information for the report. The course will then focus and developing your skills in using tables, charts and other items in your report. In addition, you will gain in-depth knowledge of the proper way of presenting the report. This course will also assist you in improving your critical thinking and creativity. Course Preview Learning Outcomes Understand the basic fundamentals of report writing Learn about the strategies for research and data collection Develop the expertise to use tables, charts, and graphs in your report Recognise the fundamentals of proposal writing Improve your grammar and punctuation skills Learn how to increase your critical thinking and creativity Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Report writing Proposal writing Research and data collection Who Should Take this Master Report Writing? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Master Report Writing course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Master Report Writing Certification After completing and passing the Master Report Writing course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Master Report Writing course will equip you with effective skills and abilities and help you explore career paths such as  Executive Assistant Journalist Communication Officer Proposal Writer Module 01: The Basics of Report Writing The Basics of Report Writing 00:40:00 Module 02: Planning for Report Writing Planning for Report Writing 00:30:00 Module 03: Preparation for Report Writing Preparation for Report Writing 00:20:00 Module 04: Research and Information Collection Research and Information Collection 00:40:00 Module 05: Writing and Revising the Report Writing and Revising the Report 00:40:00 Module 06: English Grammar and Punctuation Guide for Report Writing English Grammar and Punctuation Guide for Report Writing 00:20:00 Module 07: Using Tables, Charts and Graphs in a Report Using Tables Charts and Graphs in a Report 00:20:00 Module 08: Proposal Writing Proposal Writing 00:30:00 Module 09: Presentation of the Report Presentation of the Report 00:30:00 Module 10: Developing Creative Thinking and Creativity Developing Creative Thinking and Creativity 00:35:00 Module 11: Quick Check While Writing a Report Quick Check While Writing a Report 00:25:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Join the comprehensive Security Guard, CCTV, and Door Supervision course to gain essential skills and knowledge for a successful career in the security industry. Learn security risk analysis, crisis response, CCTV monitoring, and conflict management to ensure safety and compliance. Suitable for aspiring security professionals and those seeking advanced training.

Master the art of teaching and ignite your students' passion for learning! This comprehensive bundle course equips you with the essential skills and strategies for success. Whether you're a new teacher or a seasoned pro, this bundle is for you. Gain practical skills, actionable strategies, and expert guidance. Enrol today and unlock the potential within you!

Explore the fascinating world of child psychology with our Development Training Course. Gain insights into the cognitive, emotional, and social aspects of childhood development. Learn practical strategies for supporting healthy growth and addressing common challenges. Whether you're a parent, educator, or caregiver, this course equips you with valuable knowledge to better understand and nurture children's development.

Discover the art of effective adult learning with our comprehensive course. Explore proven strategies for engaging adult learners, facilitating meaningful discussions, and fostering a dynamic learning environment. Gain practical insights and techniques to enhance your teaching skills and empower adult learners to achieve their educational goals. Enroll now to become a proficient adult educator and make a positive impact in the learning community.

Advanced Training on SEO & SMM Strategies is a comprehensive course that delves into the intricacies of Search Engine Optimization (SEO) and Social Media Marketing (SMM). The course covers keyword research, on-page and off-page SEO techniques, social media marketing fundamentals, and effective strategies for various business types. It also includes insights into common mistakes to avoid and essential tools for successful SEO and SMM campaigns. Learning Outcomes: Understand SEO fundamentals, including keyword research and on-page optimization. Develop advanced SEO strategies to improve website rankings and click-through rates. Learn effective SMM practices, including creating engaging content, utilizing various social media platforms, and leveraging viral marketing techniques. Set up and use essential tools like Google Webmaster Tools, social media calendars, and autoresponders. Gain insights into marketing strategies for e-commerce, affiliate marketing, event marketing, and selling products on Amazon. Create compelling content such as infographics and headlines to attract social and SEO attention. Why buy this Advanced Training on SEO & SMM Strategies? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Advanced Training on SEO & SMM Strategies there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Advanced Training on SEO & SMM Strategies course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Advanced Training on SEO & SMM Strategies does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Advanced Training on SEO & SMM Strategies was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Advanced Training on SEO & SMM Strategies is a great way for you to gain multiple skills from the comfort of your home.

Description Want to work as a skilled manager? Enrol the Diploma in Management Skills course and explore the various management skills for fostering your managerial career. If you are a new manager and want to enhance your skill, the course is the best choice for you. The course teaches you the techniques of engaging and motivating your employees in the work so that they can give maximum output. You will explore the 'lean management' strategies for problem-solving and process improvement. The techniques of solving conflict resolution and workplace bullying will also be covered in the course. Finally, you will learn to handle a team efficiently. Upon completion, you will be able to develop strategies for fostering high engagement and empowerment. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Diploma in Management Skills is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Diploma in Management Skills is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction to the Essential Skills Introduction 00:09:00 Self-Assessments 00:04:00 The Mind of the Lean Leader 00:07:00 Values & Culture 00:07:00 Worthy Values 00:08:00 Responsibilities: Communication, Boundaries and Delegation Horizontal Communication 00:10:00 Vertical Communication 00:05:00 Delegation 00:10:00 Boundaries 00:09:00 Developing Employee Skills Basic Skill Trainings 00:08:00 Skill Building Example 00:11:00 Motivating Your Team Members Power of Purpose 00:07:00 Life Cycles and Motivation 00:22:00 Situational Motivatoin 00:15:00 Situational Motivatoin Stimulus Control 00:05:00 Intrinsic Motivation 00:16:00 Coaching and Communication Skills Manager as Coach 00:04:00 Intro to Coaching Skills 00:07:00 Body Language 00:08:00 Rephrasing 00:08:00 Empathy 00:08:00 Acknowledging 00:04:00 Silence 00:04:00 Brainstorming together 00:05:00 Difficult Conversations - Giving and Receiving Feedback Giving Feedback 00:08:00 Receiving Feedback 00:07:00 Discipline - Justice, Discipline and Self-Control Discipline and Justice 00:10:00 Discipline Process 00:10:00 Solving behavior problems 00:06:00 Standard Work 00:13:00 Leader Standard Work 00:07:00 Team Formation and Organization Team Roles 00:08:00 Team Structure 00:11:00 Defining Terms 00:10:00 Stages of Team Development 00:09:00 The Agenda 00:10:00 Team Facilitation & Decision Making Team Facilitation Why 00:10:00 Facilitation Skills 1 00:08:00 Facilitation 2 00:09:00 Enron & The Abilene Paradox 00:09:00 Decision Styles 00:14:00 Consensus Reaching 00:09:00 Conflict Resolution Conflict Resolution Principles 00:11:00 Conflict Resolution Model 00:09:00 Dialogue Introduction 00:05:00 Dialogue Behavior 00:12:00 Keeping Score and Goal Setting Developing Your Team Members 00:07:00 Scorecards 00:13:00 Targets & Objectives 1 00:09:00 Targets & Objectives 2 00:09:00 Problem Solving Process Improvement Attitudes of Problem Solving 00:12:00 Root Cause 00:07:00 PDCA Problem 00:10:00 A3 Problem Solving 00:13:00 Skill of Brainstorming 00:12:00 Improving Your Work Process Processes and Capabilities 00:11:00 Customer Requirements 00:11:00 Process Definition 00:12:00 Work Process Maps 00:17:00 Waste 00:16:00 Management Waste 00:08:00 Variance Analysis 00:12:00 Resources Resources - Diploma in Management Skills 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam - Diploma in Management Skills 00:20:00 Final Exam Final Exam - Diploma in Management Skills 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Boost your self-confidence and self-esteem with our empowering course. Explore techniques to overcome self-doubt, build resilience, and cultivate a positive self-image. Gain practical strategies for setting goals, managing setbacks, and embracing your unique strengths. Whether you're seeking personal growth or professional development, this course provides valuable insights and tools to help you develop a strong sense of self-confidence and self-worth.

Embark on an illuminating journey with 'Women Leadership: Empowering Female Leaders', a course tailor-made to nurture and foster the unique qualities of women in positions of leadership. From delving into the intricate theories behind leadership styles to honing vital skills, this course is a beacon for women looking to fortify their personal leadership brand. By its conclusion, not only will you be equipped to empower other women, but you'll also possess the tools to cultivate inclusive teams and lead transformative change. Learning Outcomes Understand the fundamentals and significance of women's leadership. Recognise and differentiate between various leadership styles and theories. Develop and enhance leadership capabilities specific to women. Formulate a distinct personal leadership brand for professional growth. Acquire strategies to empower female colleagues and implement change effectively. Why buy this Women Leadership: Empowering Female Leaders? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Women Leadership: Empowering Female Leaders there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Women Leadership: Empowering Female Leaders for? Aspiring female leaders aiming to ascend the corporate ladder. Current women leaders desiring a fresh perspective on leadership dynamics. Team managers keen on promoting inclusivity and diversity within their groups. Professionals looking to better understand barriers faced by female leaders. Individuals interested in championing women's causes in organisational settings. Prerequisites This Women Leadership: Empowering Female Leaders does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Women Leadership: Empowering Female Leaders was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Women's Leadership Consultant: £45,000 - £60,000 Corporate Trainer for Diversity and Inclusion: £40,000 - £55,000 Senior Team Manager: £50,000 - £70,000 Change Management Specialist: £45,000 - £65,000 Leadership Branding Advisor: £42,000 - £58,000 Organisational Development Strategist: £48,000 - £63,000 Course Curriculum Module 01: Introduction to Women's Leadership Introduction to Women's Leadership 00:15:00 Module 02: Leadership Styles and Theories Leadership Styles and Theories 00:12:00 Module 03: Essential Leadership Skills for Women Essential Leadership Skills for Women 00:17:00 Module 04: Building Personal Leadership Brand Building Personal Leadership Brand 00:13:00 Module 05: Empowering Other Women and Building Inclusive Teams Empowering Other Women and Building Inclusive Teams 00:11:00 Module 06: Strategies for Overcoming Barriers and Leading Change Strategies for Overcoming Barriers and Leading Change 00:15:00