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Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction Introduction 00:06:00 Lead Generation Marketing 00:04:00 Lead Generation Process 00:04:00 Managing Your Lead Generation Process 00:03:00 Why Is Lead Generation Important 00:04:00 Difference Between Inbound and Outbound Lead Generation 00:04:00 What is Attraction Marketing 00:03:00 5 Tips To Run a Successful Attraction Marketing Campaign 00:05:00 5 Strategies For Strong Attraction Marketing 00:03:00 The Benefits And Advantages Of Attraction Marketing 00:03:00 Tools To Use For Attraction Marketing 00:05:00 Attraction Marketing Tips - 4 Ways I Use Attraction Marketing 00:04:00 Strategies for Lead Generation 00:03:00 Create a Value-Packed Newsletter 00:03:00 Host an Event 00:04:00 Use a Live Chat on Your Website 00:04:00 Optimize your Website to Promote Your Lead Magnet 00:04:00 Target Top-of-Funnel Keywords 00:04:00 Using Customer Relation Management(CRM) for Relationship Building 00:04:00 5 Ways CRM Systems Improve Customer Experience 00:04:00 Why Building Customer Relationships is So Important 00:04:00 10 Ways to Build Long Standing Customer Relationships 00:04:00 How Customer Relationships Can Improve Your Business Brand 00:04:00 8 Tips to Build Customer Relationships With Social Media 00:04:00 Using Social Media for Lead Generation 00:04:00 How to Get More Leads on Social Media 00:04:00 Social Media Lead Generation Tips 00:05:00 How to Use Social Media for Lead Generation 00:03:00 How to Generate B2B Leads With Social Media Ads 00:04:00 3 Foolproof Ways to Generate Leads with Social Media 00:06:00 Using Pay per Click(PPC) for Lead Generation 00:05:00 How to Generate Quality Leads From Your PPC Campaigns 00:03:00 Who PPC Lead Generation Works For 00:03:00 Using PPC for Lead Generation Offers a few Notable Benefits 00:04:00 21 PPC Lead Generation Tools for More High-Quality Leads 00:03:00 How to Plan your Google Ads Budget 00:05:00 Review 00:05:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Enhance your skills in commercial management with our comprehensive Diploma course. Learn essential concepts from relationship management to budgeting and negotiation. Perfect for professionals seeking to advance their careers in business and management.

Register on the Workplace Performance Management today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a certificate as proof of your course completion. The Workplace Performance Management course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablets, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Workplace Performance Management course Receive a digital certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Upon successful completion of the final assessment, you will be eligible to apply for the Quality Licence Scheme Endorsed Certificate of achievement. This certificate will be delivered to your doorstep through the post for £119. An extra £10 postage charge will be required for students leaving overseas.  CPD Accredited Certificate After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.  Who Is This Course For: The course is ideal for those who already work in this sector or are aspiring professionals. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Workplace Performance Management course, all you need is a passion for learning, A good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Workplace Motivation Workplace Motivation 00:16:00 Module 02: Ethical Practices & CRM Ethical Practices & CRM 00:17:00 Module 03: Workplace Management Workplace Management 00:16:00 Module 04: Workforce Development Workforce Development 00:16:00 Module 05: Use of Motivational Method to Boost Performance Use of Motivational Method to Boost Performance 00:17:00 Module 06: Strategies to Promote High Levels of Performance Strategies to Promote High Levels of Performance 00:17:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Embark on a journey to become a proficient Business Intelligence Analyst with the comprehensive course 'The Business Intelligence Analyst.' Delve into the world of data-driven decision-making, exploring the core concepts of Business Intelligence (BI), dashboard presentation systems, data mining techniques, and the vital role of data warehouses. Equip yourself with the skills to develop effective KPIs and design impactful dashboards for informed business insights. Learning Outcomes: Grasp the fundamental concepts of Business Intelligence and its significance in modern enterprises. Comprehend the decision-making process and the need for IT systems in supporting business choices. Explore the architecture and components of data warehouses, vital for data organization. Understand the intricacies of dashboard presentation systems and their varied applications. Identify different types of charts used in dashboards and their role in data visualization. Evaluate good dashboard design principles and implement Balanced Scorecard (BSC) strategies. Learn the basics of data mining, including classification, clustering, and association rules. Gain insights into real-world data mining applications across industries, such as banking and CRM. Why buy this The Business Intelligence Analyst Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the The Business Intelligence Analyst Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This The Business Intelligence Analyst Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Aspiring Business Intelligence Analysts and Data Professionals. Individuals interested in leveraging data for strategic decision-making. Managers and Executives seeking to enhance business insights and performance. IT and Software Professionals exploring the field of Business Intelligence. Prerequisites This The Business Intelligence Analyst Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Business Intelligence Analyst - $65,000 to $95,000/year. Data Analyst - $60,000 to $90,000/year. Data Scientist - $80,000 to $120,000/year. BI Consultant - $70,000 to $110,000/year. Analytics Manager - $90,000 to $130,000/year Course Curriculum The Business Intelligence Analyst Course Module 01: What is Business Intelligence? 00:05:00 Module 02: Starting Case in understanding BI needs in diff phase of business 00:07:00 Module 03: Decision Making Process and Need of IT systems 00:20:00 Module 04: Problem Structure and Decision Support System 00:11:00 Module 05: Introduction to BI Applications 00:18:00 Module 06: Dashboard presentation systems 00:07:00 Module 07: Different Types of Charts used in 131 Dashboards 00:30:00 Module 08: Good Dashboard and BSC 00:13:00 Module 09: Examples of Bad Dashboards 1 00:07:00 Module 10: Examples of Bad Dashboards 2 00:01:00 Module 11: Process of KPI Development 00:26:00 Module 12: Overview of Data warehouse 00:08:00 Module 13: More explaining of data warehouse and steps in processing 00:09:00 Module 14: Data Warehouse Architecture -Tiers 00:18:00 Module 15: Data Warehouse - components 00:15:00 Module 16: Approach to develop data structure and Models of database 00:16:00 Module 17: Basics of Data Mining - Meaning 00:35:00 Module 18: Basics of Data Mining - Stages of DM 00:25:00 Module 19: Data Mining Technique - Classification 00:07:00 Module 20: Data mining - Clustering 00:02:00 Module 21: Data Mining - Association Rules 00:05:00 Module 22: Data Mining Applications - Banking 00:03:00 Module 23: Data Mining Applications - CRM 00:04:00 Module 24: Data Mining Applications - other industries 00:04:00 Assignment Assignment - The Business Intelligence Analyst Course 00:00:00

Are you interested in pursuing a career in the Customer Success Manager Advanced Diploma industry or learning more about it? If yes, then you have come to the right place. Our comprehensive courses on Customer Success Manager Advanced Diploma will assist you in producing the best possible outcome by learning the Customer Success Manager Advanced Diploma skills. The Customer Success Manager Advanced Diploma bundle is for those who want to be successful. In the Customer Success Manager Advanced Diploma bundle, you will learn the essential knowledge needed to become well versed in Customer Success Manager Advanced Diploma. Why would you choose the Customer Success Manager Advanced Diploma course from Compliance Central: Lifetime access to Customer Success Manager Advanced Diploma courses materials Full tutor support is available from Monday to Friday with the Customer Success Manager Advanced Diploma course Learn Customer Success Manager Advanced Diploma skills at your own pace from the comfort of your home Gain a complete understanding of Customer Success Manager Advanced Diploma course Accessible, informative Customer Success Manager Advanced Diploma learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Customer Success Manager Advanced Diploma bundle Study Customer Success Manager Advanced Diploma in your own time through your computer, tablet or mobile device Our Customer Success Manager Advanced Diploma bundle starts with the basics of Customer Success Manager Advanced Diploma and gradually progresses towards advanced topics. Therefore, each lesson of this Customer Success Manager Advanced Diploma is intuitive and easy to understand. Courses in this Customer Success Manager Advanced Diploma Bundle: Course 01: CRM - Customer Relationship Management Course 02: Customer Service Manager Course 03: Customer Service - Representative Course 04: Customer Service Agent Course 05: Phone-Based Customer Service Course 06: Call Centre Training Course 07: Cold Call to Boost Sales Course 08: Business English and Communication Course 09: Persuasion in Business Communications Course 10: Know Your Customer (KYC) Course 11: Customer Due Diligence (CDD) Techniques Course 12: CSS - Customer Service and Support CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Success Manager Advanced Diploma bundle helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Customer Success Manager Advanced Diploma. Requirements To enrol in this Customer Success Manager Advanced Diploma course, all you need is a basic understanding of the English Language and an internet connection. Career path The Customer Success Manager Advanced Diploma bundle will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Customer Success Manager Advanced Diploma. Certificates 12 CPD Accredited PDF Certificate Digital certificate - Included Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD accredited hard copy certificates are available for £10.79 each Delivery Charge for Each Hard Copy Certificates: Inside the UK: Free Outside of the UK: £9.99 each

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access

Start-ups and business people are a mixed bunch. But one thing the winners all have in common Is - the ability to influence others. Capacity to sell their ideas, sell their goods, sell their services. The online course will provide learners with a platform to apply the selling skills needed in a sales cycle from the minute they start managing the account and get to know the clients to closing sales and building a strong relationship with them. The learners will also develop practical selling skills in this course and enhance their communication skills with their customers. This training is suitable for sales people of any level. Course Highlights Professional Sales Skills Training Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Sales Skills Training Diploma into 28 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 3 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Sales Skills Training Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Sales Skills Training Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Sales Skills Training Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Salesmanship Introduction To Salesmanship FREE 01:00:00 How the Low Pressure Salesman Uses His Product Knowledge to Build Dynamic Demonstrations FREE 00:30:00 How to Use Enthusiasm in Low Pressure Selling 02:00:00 Building Customer Confidence Through Low Pressure 00:30:00 Timing the Low Pressure Sale 02:00:00 Developing the Low Pressure Sales Personality 00:30:00 How to Organize Yourself for Low Pressure Selling 02:00:00 Objection Handling Techniques 01:00:00 Highlight Closers in Low Pressure Selling 00:30:00 How You Can 'Tell It Faster-Sell It Faster' Through Low Pressure 00:30:00 Customer Service Basics Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Developing Customer Relationship Skills Good Customer Relationship - Why is it Important? FREE 01:00:00 Understanding Your Customers FREE 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Mock Exam Mock Exam- Professional Sales Skills Training Diploma 00:30:00 Final Exam Final Exam- Professional Sales Skills Training Diploma 00:30:00

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Property Development bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 30 course mega bundle that will exceed your expectations within your budget. The Property Development related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Property Development bundle will help you build a solid foundation to become a proficient worker in the sector. This Property Development Bundle consists of the following 25 CPD Accredited Premium courses - Course 1: Estate Agent Diploma Course 2: Property Management Course 3: Property Law Course 4: Property Business Training Course 5: Property Development Diploma Course 6: Conveyancing Online Course Course 7: Customer Service Executive Course 8: Negotiation and Agreement Training Course 9: Making Budget & Forecast Course 10: Business Analysis Course 11: Strategic Business Management Course 12: Insurance Agent Course 13: Media & Public Relations Course 14: Environmental Law & Impact Assessment Course 15: Financial Analysis Course 16: Investment Basics Course 17: Accounting and Finance Certification Course Course 18: Landscape Architecture Level 2 Course 19: Corporate Social Responsibility (CSR) Training Course 20: Residential Property Sales Course 21: Land Surveying Course 22: UK Land Management Complete Training Course 23: Customer Relationship Management (CRM) Course 24: Fundamentals of Stakeholder Management Course 25: Know Your Customer Course 5 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 1: Career Development Plan Fundamentals Course 2: CV Writing and Job Searching Course 3: Interview Skills: Ace the Interview Course 4: Video Job Interview for Job Seekers Course 5: Create a Professional LinkedIn Profile Learning Outcome This tailor-made Property Development bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Property Development Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete Property Development training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Property Development bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this Property Development course, all you need is - A smart device A secure internet connection And a keen interest in Property Development Career path Upon completing this essential Property Development Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Looking to get familiar with how property transactions work in the UK? This Conveyancing course bundle is shaped for learners who want to develop a strong foundational knowledge of property law, contracts, and the legalities surrounding residential and commercial transactions. Whether you're aiming to broaden your understanding or looking to explore conveyancing for career awareness, this CPDQS-accredited course package will walk you through each essential topic clearly and professionally. All course materials are available online with zero fuss — no courtrooms, offices or property viewings required. You'll explore the legal structure of land ownership, step-by-step guidance through sales and purchases, and gain insight into documentation, searches, and duties involved in the conveyancing process. With flexible learning and bite-sized modules, it’s all about giving you clear, accessible learning – wherever you are, whenever it suits. Key Features of Conveyancing Bundle CPD Accredited Conveyancing Course Instant PDF certificate Fully online, interactive Conveyancingcourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Conveyancing Bundle course to excel! To become successful in your profession, you must have a specific set of Conveyancing skills to succeed in today's competitive world. In this in-depth Conveyancingtraining course, you will develop the most in-demand Conveyancing skills to kickstart your career, as well as upgrade your existing knowledge & skills. Conveyancing Curriculum Course 01: Conveyancing Course 02: Property Development Course 03: Real Estate Agent Course 04: Property Law Course 05: Property Marketing Consultant Course 06: Residential Property Sales Course 07: Property Management Certificate Course 08: Land Management Course 09: Land Surveying and Cost Estimation Course 10: Tax Accounting Course 11: Customer Relationship Management (CRM) Course 12: Stakeholder Management Course 13: Customer Service Level 2 Course 14: Sales Negotiation Skills Course 15: CDM Regulations Course 16: Debt Management Course 17: Commercial Law 2021 Course 18: Real Estate Investment Course 19: Insurance Course 20: AML, KYC & CDD Accreditation This Conveyancing bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Conveyancing course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Conveyancing basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Conveyancing Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.