Description: Every company goes through an ethics seminar in order to protect itself against certain liabilities. But what really is ethics in today's business world? Now you can answer that question with the help of this Business Ethics Level 2 Certificate Course course. This course will help you differentiate between ethics and morals, see the importance of ethics and identify your own values and principles. It will further teach you about Kohlberg's six stages, avoid ethical dilemmas, develop office code of ethics, utilize decision-making tools and so much more. Combined with the case studies provided, this course can be a very strong arsenal for you. Learning Outcomes: Realise the distinctness between ethics and morals Interpret the worth of ethics Recognise some of your individual values and moral codes Become acquainted with a number of philosophical code of conducts related with ethical decisions Find out some paths to enhance ethical quality of your office Learn what is needed to consolidate an office code of eth Appreciate some mediums to avert ethical dilemmas Get some materials to assist you to take better decisions Get identified with some basic ethical in a fix situation Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Business Ethics Level 2 Certificate Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Business Ethics Level 2 Certificate Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:15:00 What are Ethics? 00:15:00 Taking Your Moral Temperature 00:15:00 Why Bother with Ethics? 00:30:00 Some Objective Ways of Looking at the World 00:30:00 What Does Ethical Mean? 00:30:00 Avoiding Ethical Dilemmas 00:30:00 Pitfalls and Excuses 00:15:00 Developing an Office Code of Ethics 00:30:00 22 Keys to an Ethical Office 00:15:00 Basic Decision Making Tools 01:30:00 Ethical Decision-Making Tools 00:45:00 Dilemmas with Company Policy 00:15:00 Dilemmas with Clients 00:15:00 Dilemmas and Supervisors 00:30:00 What to Do When You Make a Mistake 00:30:00 Taking Your Moral Temperature II 00:15:00 Mock Exam Mock Exam- Business Ethics Level 2 Certificate Course 00:20:00 Final Exam Final Exam- Business Ethics Level 2 Certificate Course 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
***24 Hour Limited Time Flash Sale*** Operations Management Advanced Diploma Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Operations Management Advanced Diploma Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Operations Management Advanced Diploma bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. 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The Operations Management Advanced Diploma premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of the Operations Management Advanced Diploma is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Operations Management Advanced Diploma course. After passing the Operations Management Advanced Diploma exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Operations Management Advanced Diploma course is ideal for: Students seeking mastery in Operations Management Advanced Diploma Professionals seeking to enhance Operations Management Advanced Diploma skills Individuals looking for an Operations Management Advanced Diploma-related career. Anyone passionate about Operations Management Advanced Diploma Requirements This Operations Management Advanced Diploma doesn't require prior experience and is suitable for diverse learners. Career path This Operations Management Advanced Diploma bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.
>>24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now!<< Are you looking to expand your business through social media but don't know where to start? Look no further! Our Social Media for Business course is designed to provide you with the essential knowledge and skills to establish and grow your online presence. In today's digital age, social media has become a crucial tool for businesses to connect with their audience, build brand awareness and drive sales. This Social Media for Business course will teach you how to utilise popular platforms such as Pinterest, Facebook, Twitter, Google+ Advertising and Networking, LinkedIn, and YouTube Channels to your advantage. With the help of our experienced tutors, you will learn how to create engaging content, increase your followers and reach, and utilise paid advertising to maximise your business potential. From mastering Pinterest boards to creating YouTube channels, this course will provide you with a comprehensive understanding of how to leverage social media for business success. By enrolling in our Social Media for Business course, you will gain a competitive edge in the digital landscape, enabling you to effectively market your business to a wider audience, connect with customers and boost your revenue. Don't miss out on this opportunity to take your business to the next level! Our Social Media for Business course has helped countless businesses achieve success in the online world. With our expert guidance and comprehensive curriculum, you can feel confident in your ability to navigate the social media landscape and build a thriving online presence. Enrol in our Social Media for Business course today and take the first step towards transforming your business into a digital success story! At the end of this Social Media for Busines course, you will learn: Develop a comprehensive understanding of popular social media platforms for business. Learn how to create engaging content and increase your online presence. Utilise paid advertising to maximise your business potential. Develop effective social media strategies to drive sales and boost revenue. Master the art of building a strong online community and engaging with customers. Utilise analytics and reporting tools to measure your success and make data-driven decisions. Why Prefer This Social Media for Busines Course? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charges will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! ****Course Curriculum**** Here is a breakdown of the course curriculum of this Social Media for Business course Module 01 - Pinterest Module 02 - Facebook Module 03 - Twitter Module 04 - Google+ Advertising and Networking Module 05 - LinkedIn Module 06 - YouTube Channels Assessment Process Once you have completed all the modules in the Social Media for Business course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Social Media for Business course is suitable for: Small business owners looking to expand their online presence Marketing professionals seeking to enhance their social media skills Individuals interested in pursuing a career in digital marketing Requirements You will not need any prior background or expertise to enrol in this course. Career path Enrolling on this course can lead you to the following career paths Social Media Manager: £25,000 - £45,000 annually Digital Marketing Specialist: £20,000 - £45,000 annually Social Media Marketing Coordinator: £18,000 - £35,000 annually Content Marketing Manager: £25,000 - £50,000 annually Digital Marketing Executive: £18,000 - £35,000 annually Online Community Manager: £20,000 - £40,000 annually Certificates CPDQS Accredited Certificate Digital certificate - £10 CPDQS Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.
The aim of a "Managing International Trade" course is to provide students with an in-depth understanding of the principles, practices, and policies related to international trade. The course typically covers topics such as international trade theory, trade policies, trade agreements, export and import procedures, international payment methods, global supply chains, international marketing, and cross-cultural communication.After the successful completion of the course, you will be able to learn about the following, General agreement on tariffs and trade. Principles of General Agreement on Tariffs and Trade. World trade organisation. Global Competitiveness Models of International Business. Regional Trading Blocs. Major Trade Blocs - ASEAN, EU, MERCOSUR, NAFTA. The aim of a Managing International Trade course is to provide students with an in-depth understanding of the principles, practices, and policies related to international trade. The course typically covers topics such as international trade theory, trade policies, trade agreements, export and import procedures, international payment methods, global supply chains, international marketing, and cross-cultural communication. This course provides a comprehensive understanding of the challenges and opportunities associated with conducting business across borders. The course covers key topics such as international trade policies, global market entry strategies, international legal and regulatory frameworks, and the role of technology in facilitating international trade. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Managing International Trade Self-paced pre-recorded learning content on this topic. Managing International Trade Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor International Trade Manager Export Manager Import Manager Supply Chain Manager Global Business Development Manager International Marketing Manager Trade Compliance Manager Customs Broker International Logistics Manager International Business Consultant. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
Description Jewish Money Code Diploma A groundbreaking online course tailored for those keen to understand the time-tested financial principles, strategies, and wisdom rooted in Jewish tradition. This comprehensive course provides a deep understanding of how Jewish teachings, spanning thousands of years, can offer invaluable insights into managing, growing, and preserving wealth in today's world. The Jewish Money Code Diploma isn't just a financial guide; it's a holistic journey that merges ancient wisdom with contemporary practices. From the foundational concepts that lay the bedrock for this unique money code, participants are taken on an enlightening journey, each step adding another layer to their financial understanding. The course begins by laying out the foundations of the Jewish Money Code, setting the stage for what's to follow. It delves into the ancient scriptures, unearthing the age-old principles that have guided Jewish communities in their financial dealings for millennia. Building on these foundations, participants are introduced to the art of saving and investing. This isn't your typical financial advice. Instead, it intertwines cultural practices and sagely wisdom, revealing how simple habits and informed decisions can lead to financial growth. The realm of business and entrepreneurship is not overlooked. Jewish business principles, known for their effectiveness and ethical standards, are explored in detail. Whether you're a budding entrepreneur or a seasoned businessperson, the lessons drawn from Jewish traditions can be transformative. Real estate, often a significant pillar of wealth generation, is intricately tied to the Jewish Money Code. The course unravels how Jewish teachings approach property, investments, and the importance of land in wealth-building strategies. However, accumulating wealth is just one part of the equation. Philanthropy and giving back have always been integral to Jewish culture. The Jewish Money Code Diploma highlights the significance of charity, detailing how and why giving back is not only a noble act but also a wise financial move. In our modern age, debt can be a daunting shadow looming over many. This course offers guidance on debt management and achieving genuine financial freedom. It presents strategies and lessons that can help navigate the complexities of debts, loans, and financial obligations. One of the most vital aspects of wealth is its preservation and ensuring it benefits future generations. With modules on wealth preservation and estate planning, the Jewish Money Code Diploma offers robust tools to manage assets effectively, safeguarding them for the years to come. No financial course rooted in Jewish teachings would be complete without insights from Jewish sages. Their wisdom, distilled through ages, is presented, offering profound insights and reflections on money, wealth, and life's larger purpose. Lastly, while respecting traditions, the course also looks forward. What does the future hold for the Jewish Money Code? How can these age-old principles be applied in an ever-evolving world? The concluding segments of the course provide answers, ensuring participants are well-equipped to apply their learnings in contemporary settings. In essence, the Jewish Money Code Diploma is more than just an online course; it's a transformative experience. For those eager to harness the financial wisdom of Jewish teachings, this diploma offers a comprehensive, enlightening, and deeply enriching journey. What you will learn 1:The Foundations of the Jewish Money Code 2:The Art of Saving and Investing 3:Business Principles and Entrepreneurship 4:Real Estate and the Jewish Money Code 5:Philanthropy and Giving Back 6:Debt Management and Financial Freedom 7:Wealth Preservation and Estate Planning 8:Financial Wisdom from Jewish Sages 9:Balancing Wealth and Spirituality 10:The Future of the Jewish Money Code Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
Description Economic Indicators Diploma Introducing the Economic Indicators Diploma, a comprehensive online course tailored for those eager to understand the critical metrics that shape economies worldwide. This course provides learners with an in-depth understanding of the diverse array of indicators that gauge the health, stability, and trajectory of national and global economies. At the foundation of any economic analysis lies the profound understanding of its indicators. The Economic Indicators Diploma offers an overview of these tools, beginning with the basics of economic indicators. This foundational module helps participants grasp the importance of these metrics and how they can offer invaluable insights into the workings of an economy. An economy's overall health can often be measured by its Gross Domestic Product or GDP. This course unpacks GDP as the broadest economic indicator, detailing its components and highlighting its significance in policy-making and economic forecasting. The realm of employment is vital to any economy. The Economic Indicators Diploma provides a thorough exploration of employment indicators, helping participants discern the intricacies of the labour market. Understanding these metrics can unveil patterns, trends, and insights into the workforce and its relationship with economic growth or contraction. Price stability is a concern for consumers, businesses, and policymakers alike. The course sheds light on inflation as the prime price stability indicator. Participants will learn the causes, consequences, and the means to measure inflation, ensuring they can gauge its impact on purchasing power and economic decision-making. Interest rates and monetary policy are pivotal in directing an economy's course. This module elucidates the relationship between interest rates, central bank decisions, and their implications for consumers, investors, and businesses. A grasp of these concepts is crucial for anyone wishing to understand monetary dynamics and its influence on economic activity. On the global front, the balance of trade stands as a prominent international economic indicator. This course details the nuances of trade balances, imports, exports, and their ramifications for economic health and foreign relations. The housing market often mirrors an economy's vitality. This diploma elaborates on the housing market as an economic indicator, offering insights into housing demand, supply, prices, and their interplay with broader economic conditions. Moreover, the stock market is not just a place for investments; it is a reflection of economic health. The course delves into the relationship between stock market performance and a nation's economic wellbeing, providing learners with the tools to interpret market movements and their economic implications. Lastly, the mood of consumers and businesses can offer a pulse of the economy's health. The Economic Indicators Diploma covers consumer and business confidence indices, illustrating how sentiment can shape economic outcomes. The course wraps up with a conclusion on interpreting and using economic indicators. It equips learners with the skills to integrate various indicators, formulate economic forecasts, and make informed decisions in a financial, business, or policy context. Enrol in the Economic Indicators Diploma today and arm yourself with the knowledge to understand, interpret, and utilise these pivotal tools in the world of economics. Whether you're a student, a professional, or merely an enthusiastic learner, this course promises to enrich your understanding of the global economic landscape. What you will learn 1:The Basics of Economic Indicators 2:GDP: The Broadest Economic Indicator 3:Employment Indicators: Understanding Labour Market 4:Inflation: The Price Stability Indicator 5:Interest Rates and Monetary Policy 6:Balance of Trade: International Economic Indicator 7:The Housing Market as an Economic Indicator 8:Stock Market Performance and Economic Health 9:Consumer and Business Confidence Indices 10:Conclusion: Interpreting and Using Economic Indicators Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
Description Introduction To Neobanks Diploma Welcome to the Introduction To Neobanks Diploma, an engaging and comprehensive online course designed to enlighten you on the emergence of Neobanks and their significant role in reshaping the financial services landscape. This course offers a deep understanding of Neobanks, their business models, regulatory environment, technology, infrastructure, and their impact on traditional banking. The Introduction To Neobanks Diploma starts by unfolding the concept of Neobanks, their origin, evolution and why they have become a significant topic in the contemporary banking sector. It sets a solid foundation for further modules by providing a detailed explanation of what Neobanks are, their unique selling points, and how they are different from traditional banks. Next, the course elaborates on the business model of Neobanks. It provides an extensive review of how these digital banks operate, make profits, and how they manage to offer low-cost, customer-centric services. Participants will get insights into the cost structure, revenue streams, and value proposition of these modern banks. Understanding the regulatory environment of Neobanks is paramount, and this course shines a light on this critical area. It discusses the regulatory hurdles that Neobanks face, how they navigate this complex environment, and the effects of regulatory changes on their operations. A key strength of Neobanks lies in their technology and infrastructure. This course examines the advanced technologies, such as artificial intelligence and blockchain, that underpin Neobanks and facilitate their seamless, 24/7 services. It reveals how these technologies power innovative features and offer a superior customer experience. Talking of customer experience, the course analyses the ways in which Neobanks have revolutionised this aspect. It offers a detailed understanding of how they use technology to provide personalised services, swift transactions, and how they manage to create a seamless and delightful experience for their users. An essential segment of the Introduction To Neobanks Diploma involves looking at how Neobanks operate in different market segments. It explores their strategies for catering to diverse demographic groups, their approach to global expansion, and the opportunities and challenges they face in various markets. The risks and challenges in Neobanking cannot be overlooked. The course delves into the possible hurdles that Neobanks face, including cybersecurity threats, operational risks, and competitive pressures. It also considers how they mitigate these risks and the contingency plans they have in place. Investment and funding play a crucial role in the growth of Neobanks, and the course provides a comprehensive view of this aspect. It covers the funding landscape, the role of venture capital, and how Neobanks attract and utilise investments for their growth and expansion. A core part of this course focuses on the impact of Neobanks on traditional banking. It examines the competitive pressure they exert on established banks, their disruption of the status quo, and the response of traditional banks to this digital onslaught. Finally, the Introduction To Neobanks Diploma looks at future trends in Neobanking. It discusses the possible trajectory of this sector, the emerging trends, and how Neobanks are likely to evolve in response to changes in customer needs and technological advances. In a nutshell, this course provides a holistic understanding of Neobanks and prepares you to navigate and succeed in this rapidly evolving financial landscape. Enrol now and begin your journey into the world of Neobanks. What you will learn 1:Introduction to Neobanks 2:The Business Model of Neobanks 3:Neobanks and Regulatory Environment 4:Technology and Infrastructure in Neobanks 5:Customer Experience in Neobanks 6:Neobanks in Different Market Segments 7:Risks and Challenges in Neobanking 8:Investment and Funding in Neobanks 9:Impact of Neobanks on Traditional Banking 10:Future Trends in Neobanking Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
The aim of the Fundamentals of Managerial Accounting course is to provide students with a strong foundation in the principles and practices of managerial accounting, with a focus on how accounting information can be used to support business decision-making. The course aims to help students develop a critical understanding of cost concepts, budgeting, and performance evaluation, and how these tools can be used by managers to improve organizational efficiency and effectiveness.After the successful completion of the course, you will be able to learn about the following, Understand Basics of Managerial Accounting. Explore Cost terminology and concepts. Analyze Inventory terminology and concepts. Explore Costing Methods. Understand Job Order Costing. Explore Process Costing. Analyze Activity-based Costing. This course provides a comprehensive understanding of cost behavior, budgeting, performance evaluation, decision-making using relevant costs and benefits, product costing and pricing, and capital budgeting and investment. The course covers the principles and practices of managerial accounting, focusing on how accounting information can be used to support business decision-making and improve organizational efficiency and effectiveness. Students learn to analyze costs, create budgets and forecasts, evaluate performance, and make decisions using relevant financial information. They also learn about product costing and pricing, capital budgeting and investment analysis, and how to apply these tools to real-world managerial accounting scenarios. The Fundamentals of Managerial Accounting course is designed to provide students with an understanding of the role of accounting in business decision-making. The course covers topics such as cost behavior, budgeting, and performance evaluation, with a focus on how managers can use accounting information to make informed decisions. The course will cover various cost concepts such as variable, fixed, and mixed costs, and how they impact business operations. Students will also learn about cost-volume-profit analysis, which helps managers make decisions based on sales revenue, costs, and profit. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Introduction to Managerial Accounting Self-paced pre-recorded learning content on this topic. Fundamentals of Managerial Accounting Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Accountant Financial analyst Business analyst Operations manager Project manager Cost analyst Management consultant Business owner or entrepreneur Budget analyst Financial manager Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
Description Call Centre Management diploma In the modern world of business, the critical part of any ambitious company that is fast growing is its call centre. In spite of there being available a variety of modern methods of interaction with customers, like social media, etc; the telephone still remains one of the efficient tools to ensure that you are heard by your clients and vice versa. That is one of the reasons why the role of a professional call centre manager remains very significant. Our Call Centre Management Diploma Course is designed in such a way that the managers in a call centre can acquire the skills and techniques required to manage this specific environment in an effective manner. Students attain certification in the ability to put into application the best and latest practices and also in setting high standards for updated call centre operations. The importance of having a qualified and well-managed team in order to achieve the best working environment and an increased level of efficiency on a daily basis is covered during the duration of the course. Insights into the optimum and most systematic approach for the achievement of excellence in call centre operations are covered by this course. Apart from the benefits listed above, students will study various other competencies required for the management of a modern professional call centre. What you will learn 1: Introduction to Call Centre 2: Call Centre Business Models and Drivers 3: Developing Organisational Structure and Roles 4: Building a Call Centre of Your Own 5: Choosing the Outsourcing Choice 6: Right People, Right Place, Right Time: Resource Management Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.