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This course will ensure that you have the correct knowledge for the start of any project. We will help you understand the basic project management terminology and how to set the project up for success. Know the meaning of words in project management like life cycle, milestone, project charter, SOW and scope. Human capital will be an important component for the project success and this course will help you with guidelines to choose the core project team and set the rules and guidelines for the team. Learning Objectives Summarize decisions to be made in the project definition phase, Identify stakeholders, Explain how to choose the core project team, Apply six criteria for defining effective project goals Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The first priority in calming upset customers is to diffuse tension and then resolve the issue. Discover some words to avoid and how to ensure angry customers feel like they are heard, feeling empathy and can see you are trying to find a resolution. The focus needs to be you and the customer against the situation. Learn how to implement a four-step model for calming upset customers. Understand how to manage customer complaints better in the future by understanding the special needs of customers with complaints. Learning Objectives Explain the difference between difficult situations and difficult customers, Apply a four-step model for calming upset customers, Summarize the do's and don'ts of working with upset customers Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

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*** 11-1 Course Complete Web Design Training*** Interested in learning a valuable trade for an exciting career? Do you want knowledge about HTML, CSS, website layout, and responsive Web Design that will allow you to learn how to design a responsive website? If so, enrol here in this Web Design course. With the help of this Web Design course, discover how to start a career as a web designer! You will learn how to use web design tools, work with HTML and CSS, and develop responsive and interactive designs in this course. We'll go over every process of turning a design into a fully functional web page in this step-by-step tutorial. Along with this Web Design course, you will get 10 premium courses, an original hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Web Design Bundle Consists of the following Premium courses: Course 01: Modern Web Designing - Level 2 Course 02: Web Design in Affinity Designer Course 03: Diploma in Animation Design Course 04: Advanced Diploma in User Experience UI/UX Design Course 05: Ultimate PHP & MySQL Web Development Course & OOP Coding Course 06: Social Media Website Development Using WordPress Course 07: Create Website for Accounting Business Course 08: Landing Page Design and Conversion Rate Optimisation Course 09: HTML Web Development for Beginners Course 10: Front End Web Development Diploma Course 11: Diploma in PHP Web Development So enrol now in this Web Design Bundle to advance your career! How will I get my Certificate? After successfully completing the Web Design course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 130 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Web Design Training course is for everyone. Requirements This Web Design Training Course has been designed to be fully compatible with tablets and smartphones. Career path This Web Design bundle will prepare the participants to be even more complete and compatible in their professional careers. Hence this bundle can boost your career as - Jobs in web design, with an average annual pay of £46,468 in the US Front-end web developer with an average annual pay of £50,000 Senior web developers with an average annual pay of £50,000 Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Modern Web Designing - Level 2) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

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Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Are you currently working as a leader or manager? Or do you own a business and want to manage your project? Then admit to the Project Manager course and gain skills in project management. The purpose of the course is to teach you to understand how the project works and help you to follow the appropriate ways of managing and controlling a project. In the course, you will learn to define your plans and set goals, the system of dealing with the supporters, critics and bystanders, etc. You will also know to motivate the team members, know how to communicate with them properly, plan and schedule, and more. Along with the Project Manager Training Course Bundle, you will get an original hardcopy certificate, transcript and a student ID card absolutely FREE. Courses are included with this Project Manager Training Bundle: Course 01: Level 3- Project Management Course 02: Performance Management Course 03: Effective Communication Skills Course 04: Applied Business Analysis Diploma Course 05: Sales Negotiation Training Course 06: Data Analysis in Excel Level 3 Course Course 07: Compliance & Business Risk Management Course 08: Purchasing & Procurement Course - Level 3 Course 09: Facilities Management Level 3 Course 10: Quality Management Course 11: Risk Management Project Manager Training Course will provide you with the CPD certificate that you'll need to succeed. All of our courses have interactive online modules that allow studying to take place where and when you want it to. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Benefits you'll get choosing Apex Learning for this Project Manager: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable experience without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum **Project Management Training Course** Module 1: Project Management Fundamentals: Know the Principles and Get it Right In this module of Project Management, we will cover the following topics: What is a Project? The Four-Stage Project Lifecycle Project Stages and Boundaries One Reason why Projects go Wrong The terminology used in the Project Stages More on Project Gateways / Stage Gates Module 2: Project Definition Stage: The Vital Foundation to Your Success In this module of Project Management, we will cover the following topics: Define your Project: Goals and Objectives Understanding Project Scope Dealing with Scope Creep Project Definition: Summary Module 3: Project Planning Stage: Failing to Plan = Planning to Fail In this module of Project Management, we will cover the following topics: The Book of the Plan The Stakeholder Engagement Process Stakeholder Analysis Milestones are your Best Friends The Work Breakdown Structure Module 4: Project Delivery Stage: Don't you Love it When a Plan Comes Together! In this module of Project Management, we will cover the following topics: The Four Essentials of Leading your Team Project Delivery - The Three Key Cycles Module 5: Project Closure Stage: Deep Sigh - You're Nearly Done In this module of Project Management, we will cover the following topics: Closing your Project in an Orderly Manner Closing Words Course 2: Performance Management Introduction Performance Key Performance Indicators Reporting Rewarding Conclusion Course 3: Effective Communication Skills Introduction To Communication - Goals & Benefits Key Principles Of Communication We are Always Communicating Fundamentals Of Communication Great Communication Tips Self-Talk & Powerful Language Miscommunication Still MORE Great Tips! Final Thoughts and Suggestions PROMO Communication (BEST) Course 4: Applied Business Analysis Diploma Introduction to Business Analysis Business Processes Business Analysis Planning and Monitoring Strategic Analysis and Product Scope Solution Evaluation Career Prospect as a Business Analyst in the UK Course 5: Sales Negotiation Training The Mind Of A Consultant Mastering Sales Is Mastering Life Skills The Continuous Journey Universal Laws Of Success The Three Pillars Of Success And many more ... Course 6: Data Analysis in Excel Level 3 Course Modifying a Worksheet Working with Lists Analyzing Data Visualizing Data with Charts Using PivotTables and PivotCharts Working with Multiple Worksheets and Workbooks Forecasting Data Course 7: Compliance & Business Risk Management Introduction to Compliance Five basic elements of compliance Compliance Management System (CMS) Compliance Audit Compliance and Ethics Risk and Types of Risk Introduction to Risk Management Risk Management Process Course 8: Purchasing & Procurement Course - Level 3 Supply Chain Basics Role of Procurement in an Organisation The Purchasing Cycle Purchasing Toolkits Managing Competitive Bids Quality Management Course 9: Facilities Management Level 3 Introduction to Facility Management Space Management Managing Workplace Services Human Resource and Contract Management Lease-Purchase and Vendor Management Course 10: Quality Management Introduction to Quality Management Total Quality Management Quality Measurement and Improvement Quality Control Course 11: Risk Management Introduction to Risk Management Risk and Types of Risk Benefits of Risk Management Enterprise Risk Management And many more... CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Training Bundle. Requirements This Training Course has been designed to be fully compatible with tablets and smartphones. Career path Project Manager (Avg. Annual Salary: £25,000 - £65,000) Project Scheduler (Avg. Annual Salary: £15,000 - £35,000) Project Management Coach (Avg. Annual Salary: £30,000 - £65,000) Quality Assurance Tester (Avg. Annual Salary: £18,000 - £50,000) Certificates Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Level 3- Project Management) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Certificate of completion Digital certificate - Included

Overview This comprehensive course on Wordpress Security Mastery will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Wordpress Security Mastery comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? At the end of the course there will be an online written test, which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Wordpress Security Mastery. It is available to all students, of all academic backgrounds. Requirements Our Wordpress Security Mastery is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 2 sections • 9 lectures • 00:27:00 total length •Module 01: Introduction: 00:01:00 •Module 02: Limit Login Attempts: 00:01:00 •Module 03: Wordfence: 00:04:00 •Module 04: Anti-Malware: 00:04:00 •Module 05: All in One Security: 00:08:00 •Module 06: Cloudflare: 00:05:00 •Module 07: Conclusion: 00:01:00 •Module 08: UpDraft Plus Backup: 00:03:00 •Assignment - WordPress Security Mastery: 00:00:00

Overview This comprehensive course on Make a Wordpress WooCommerce Amazon Affiliate Store will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Make a Wordpress WooCommerce Amazon Affiliate Store comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Make a Wordpress WooCommerce Amazon Affiliate Store. It is available to all students, of all academic backgrounds. Requirements Our Make a Wordpress WooCommerce Amazon Affiliate Store is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 15 sections • 49 lectures • 04:19:00 total length •Introduction To The Course: 00:03:00 •Expectations for Cost of Tools and Resources To Build Your Store: 00:05:00 •Focus & Mindset: 00:04:00 •Setting Goals: 00:02:00 •Learning about WordPress: 00:01:00 •Becoming an Amazon Affiliate: 00:02:00 •Organization With Evernote & Google Drive: 00:06:00 •Choosing Your Niche: 00:04:00 •Keyword Research: 00:05:00 •Using the Google Keyword Tool: 00:07:00 •WordPress WooCommerce & Prosociate: 00:04:00 •Introduction to Fresh Store Builder: 00:04:00 •Selecting a WooCommerce Theme: 00:06:00 •Setting Up Google Analytics & Webmaster Tools: 00:05:00 •Creating Important Content Pages - Contact, About, Privacy Policy & More: 00:05:00 •Manually Adding Products To Your Store: 00:09:00 •How To Add Products With Prosociate: 00:13:00 •Essential WordPress Plugins for Your Site: 00:10:00 •Links to WordPress Plugins: 00:05:00 •Designing Your Site The Right Way: 00:08:00 •Optimizing Your Site For Maximum Conversions: 00:07:00 •Getting Advice From Experts: 00:06:00 •On-Page SEO: 00:07:00 •Off-Page SEO: 00:06:00 •Introduction to Social Media: 00:03:00 •How to Utilize Pinterest Traffic?: 00:11:00 •How To Utilize Wanelo Traffic: 00:05:00 •Staying Consistent With Social Media On Your Cell Phone: 00:02:00 •Buying Paid Traffic with BuySellAds: 00:04:00 •Using Interviews To Get Traffic & Free Backlinks: 00:11:00 •Blogging With Your eCommerce Store: 00:05:00 •Outsourcing and Hiring on oDesk (Now UpWork): 00:10:00 •Finding Friends and Family To Help With Your Store: 00:05:00 •Starting Out With Email Marketing: 00:05:00 •Dropshipping Product & Buying Wholesale: 00:08:00 •Finding Brands On Other Competitor Sites: 00:03:00 •Getting Organized by Finding Suppliers & Making Smart Purchases: 00:07:00 •Dropshipping T-Shirts with Printful: 00:06:00 •Installing an SSL Certificate & Why You Need One: 00:02:00 •The Free Amazon Payments Plugin for WooCommerce: 00:03:00 •Registering a Business LLC with LegalZoom: 00:03:00 •What is Amazon FBA?: 00:05:00 •My Amazon Fulfillment Process & My Mini Warehouse: 00:04:00 •Using FBA Multi-Channel Fulfillment To Sell on eBay and Your Own Site: 00:07:00 •Selling Your Site On An Auction Site: 00:07:00 •Checking out the Etsy Affiliate Program: 00:02:00 •An Example Etsy Affiliate Product On My Store: 00:04:00 •Etsy Affiliate Dashboard in Affiliate Window: 00:03:00 •Assignment - Make a WordPress WooCommerce Amazon Affiliate Store: 00:00:00

It doesn't matter where you are in your web development journey, and you will benefit if you have at least a little knowledge of AJAX. If you have an interest in advancing in AJAX, getting better in the world of full-stack programming, and knowing how you can use AJAX in a practical way to perform CRUD operations-then this course is for you.

Overview This comprehensive course on WordPress Website Creation and Hosting System with Affiliate Marketing! will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This WordPress Website Creation and Hosting System with Affiliate Marketing! comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? At the end of the course there will be an online written test, which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this WordPress Website Creation and Hosting System with Affiliate Marketing!. It is available to all students, of all academic backgrounds. Requirements Our WordPress Website Creation and Hosting System with Affiliate Marketing! is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 4 sections • 12 lectures • 02:02:00 total length •I Wish this Class Was Available for me When I Started My Business Online!: 00:02:00 •Executive Summary of My Website with WordPress: 00:11:00 •Introduction Part 1: Best WordPress Website Creation and Hosting System with Affiliate Marketing!: 00:11:00 •How to Build the Website, Hire Help, and Earn Money Making Websites on Upwork: 00:16:00 •Affiliate Marketing Setup with Footer Links Plus a Bitly Custom Short Domain: 00:17:00 •What Email Marketing Provider Do I Use?: 00:07:00 •The System I Used to Get 400 Blog Posts on My Website Fast in My Voice: 00:04:00 •WordPress Plugins, Collecting Emails, Consistency, and More Questions: 00:18:00 •Introduction Part 2: Why I Switched to the Google Cloud Platform Managed by Kinsta: 00:14:00 •With My Faster Website Hosting, I have Improved my Website Rapidly!: 00:08:00 •Why I Deleted My Email List!: 00:10:00 •Thank You for Watching!: 00:04:00