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If you’ve ever wondered what really happens behind the scenes of your favourite foods — beyond the ingredients list — this course is your intellectual buffet. Advanced Concepts in Food Science invites curious minds to explore the scientific intricacies that define flavour, preservation, fermentation, nutrition, and food safety. From molecular interactions to the role of emerging technologies in food systems, you’ll journey through theories and frameworks that influence global food innovation. This isn’t your average food talk over dinner. It’s a deep dive into the chemistry, microbiology, and biotechnology that shape modern food science — served with a generous portion of scientific reasoning and structured insight. Whether you're keen on how texture is engineered or what makes shelf life tick, this course brings a refreshing mix of depth and clarity, seasoned with academic rigour and just enough wit to keep things digestible. Key Features The Advanced Concepts in Food Science course includes the following offers: CPD Quality Standards Accredited Advanced Concepts in Food Science Course Lifetime Access No Hidden Fees 24/7 Tutor Support Certificate Available with reasonable price Discover a wealth of learning opportunities with our diverse range of online courses including Advanced Concepts in Food Science. From professional development to personal enrichment, we offer courses in a variety of subjects including business, technology, arts, languages, and more. This Advanced Concepts in Food Science course is carefully curated by industry experts and delivered through engaging multimedia content, interactive quizzes, and hands-on projects to ensure an immersive learning experience. Curriculum Module 1 Introduction To Food Science Module 2 Food Quality Module 3 Food Microbiology Module 4 Food Deterioration Module 5 Food Preservation And Processing Module 6 Fundamentals Of Food Packaging Module 7 Food Additives Module 8 Food Engineering And Technology Why This Online Course is Better for You: Unlike traditional classroom settings, our online Advanced Concepts in Food Science course offers flexibility and convenience tailored to fit your busy lifestyle. With 24/7 access to Advanced Concepts in Food Science course materials and the ability to learn at your own pace, you can study whenever and wherever it's most convenient for you. Plus, our online platform provides a supportive community of fellow learners and dedicated instructors to guide you every step of the way. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Advanced Concepts in Food Science course is designed for anyone eager to expand their knowledge and skills, regardless of their background or experience level. Whether you're a working professional looking to upskill, a student seeking supplemental education, or an enthusiast pursuing a passion project, our courses are accessible to learners of all ages and abilities. Career path Invest in your future and unlock new career opportunities with our online Advanced Concepts in Food Science course. Gain valuable skills and credentials that are in high demand in today's competitive job market. Whether you're looking to switch careers, climb the corporate ladder, or start your own business, This course provide the expertise and certification you need to succeed. Certificates Digital certificate Digital certificate - £9 Hard copy certificate Hard copy certificate - £15 A Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Delve into the art of storytelling across time, language, and culture with our Comparative Literature Exploration Course. This online learning journey opens a window into the minds of celebrated authors, thinkers, and poets from around the globe, while drawing thoughtful parallels between their works. With a focus on analysis, interpretation and context, this course offers a deeper appreciation of how literature connects humanity—regardless of where or when it was written. You’ll explore major themes, literary movements and stylistic approaches that have shaped written expression across centuries. Whether you're drawn to epic verse, modern novels or philosophical prose, this course encourages a fresh perspective on global literature through comparative reading. Ideal for literature lovers, aspiring critics, or anyone with a curious mind, it’s a rewarding way to read between the lines and see familiar texts in entirely new light. Key Features of Comparative Literature Exploration course: CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Comparative Literature Exploration Course: Module 01: Introduction to Comparative Literature Module 02: Literary Theory and Comparative Analysis Module 03: Epic Tales Across Cultures Module 04: Love, Identity, and Magical Realism Module 05: Literary Movements and Themes Module 06: Comparative Study of Literary Genres Module 07: Regional Focus Literature from Asia and Africa Module 08: Postcolonial and Contemporary Global Voices Learning Outcomes of Comparative Literature Exploration: Analyze diverse literary traditions, identifying universal storytelling elements for cross-cultural insights. Apply literary theory, honing skills in nuanced comparative analysis of diverse texts. Explore epic tales across cultures, deciphering commonalities in heroic narratives. Examine themes of love, identity, and magical realism in global literature. Trace the evolution of literary movements and identify recurring thematic patterns. Conduct a comparative study of varied literary genres, understanding their distinctive features. Accreditation This Comparative Literature Exploration course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this Comparative Literature Exploration course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Literature enthusiasts seeking a global perspective on storytelling. Students interested in exploring diverse cultural narratives and literary traditions. Individuals curious about the intersection of love, identity, and magical realism. Readers wanting to comprehend the evolution of literary movements and themes. Those intrigued by the craft of storytelling and eager to explore genres. Career path Comparative Literature Researcher Literary Analyst Cultural Content Curator Editorial Consultant International Literature Educator Cross-Cultural Communications Specialist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Level 3 Award in Education and Training (RQF) (Former PTLLS) & SEN Course Children with special needs require special care and attention. That's why they need a dedicated and educated teacher to guide them through the difficult process of schooling with developmental disabilities. Equipped with this Level 3 Award in Education and Training(RQF) (Former PTLLS) & SEN Course, you will be an able provider for this vulnerable group. This Level 3 Award in Education & Training (RQF) and Special Educational Needs (SEN) course is awarded by an established Ofqual-regulated Awarding Organisation named Focus, which ensures you've demonstrated the requisite competency and this competence is acknowledged. It will provide you with essential skills that allow you to start improving in a successful teaching career. Enroll now to start your nationally accredited certification towards your teaching qualification. Why is This Level 3 Award in Education and Training (RQF) (Former PTLLS) &SEN Course Perfect for You? Change Your Career: Join today and make a life-changing decision, get all the essential knowledge to transform your career. Advance Your Career: With our Regulated qualification, you can move up to the next level in your organisation with expertise. Upgrade Your Skills: Add value to your current educational profile and gain the skill sets to compete in your job role. Enhance Your Credibility: The AET (former PTLLS) course is Ofqual, UK Govt. Regulated and Awarded by Focus which adds value to your educational profile Cost Efficient: In most cases, British qualification starts from £3000 per annum, but with Apex Learning, you enjoy savings of up to 80% on your educational investment. Benefits you will gain from this Level 3 Award in Education and Training (RQF)(Former PTLLS) & SEN Course: Premium quality, intensive e-learning course materials Find a well-defined website for teaching 24/7 teacher assistance Step-by-step guidelines Budget-friendly price Earned recognition from the Uk's top awarding bodies Study in a user-friendly, advanced student portal Convenient and Flexible time limit Qualification Summary Qualification type: Focus Level 3 Award Qualification title: Focus Level 3 Award in Education and Training (RQF) Accreditation status: Accredited Level: 3 Guided Learning Hours (GLH): 48 Total Qualification Time (TQT): 120 What other courses are included with this Level 3 Award in Education and Training (RQF)(Former PTLLS) & SEN Course?: With this Level 3 Award in Education and Training (RQF)(Former PTLLS) & SEN Course, learners will get the 20 Premium courses absolutely FREE. Course 01: Education Management Course 02: Educational Psychology and Development Course 03: Advanced Teaching Assistant Diploma Course 04: Special Education Needs (SEN) Training - Level 2 Course 05: EYFS Teaching - Level 3 Course 06: Phonics Teaching Diploma Level 3 Course 07: Leadership in Teaching Course 08: Lesson Planning for Teaching Course 09: Remote Teaching Online Course 10: Classroom Behaviour Management Course 11: Performance Management Course 12: People Management Skills Level 3 Course 13: Report Writing Course 14: Domestic Violence and Abuse Awareness - Level 2 Course 15: Child Neglect Awareness Certificate Course Course 16: Level 3 Mental Health and Adolescent Course Course 17: Safeguarding Children Level 3 Course 18: Functional Skills English Practice Level 2 Course 19: Train the Trainer Course 20: Leadership & Management Diploma Course Curriculum of Level 3 Award in Education and Training (RQF) ***Level 3 Award in Education and Training (RQF) (Former PTLLS) & SEN Course*** **Focus Level 3 Award in Education and Training (RQF)** Unit 1: Understanding Roles, Responsibilities and Relationships in Education and Training Unit 2: Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training Unit 5: Understanding Assessment in Education and Training **Special Education Needs (SEN) Training - Level 2** Module 01: Special Education Needs (SEN) An Overview Module 02: SEN Support Module 03: High Quality Teaching for Pupils with SEN Module 04: SEN Teaching Methodologies Module 05: Communication and Interaction Module 06: Cognition and Learning Module 07: Social, Emotional and Mental Health Difficulties Module 08: Sensory or Physical Needs Module 09: Working in Partnership Learning Outcomes What skills will I gain from this Level 3 Award in Education & Training AET (former PTLLS) Course? AET (former PTLLS) - Understand the underlying fundamentals of teaching and learning AET (former PTLLS) - Make a practical approach to session planning AET (former PTLLS) - Explore the various approaches to learning AET (former PTLLS) - Determine the students' desires and long-term goals AET (former PTLLS) - Implement strategies for assessing your students' potential AET (former PTLLS) - You will become an expert in education and training AET (former PTLLS) - You will gain knowledge in teacher expectations & attributions and much more Learning Duration AET (former PTLLS) Total Qualification Time It is an estimate of the total amount of time anticipated that a learner would spend to demonstrate mastery of all learning outcomes to achieve the award of the qualification. The whole qualification time is defined as GLH and an estimate of the time a learner will devote to preparation, study, and assessment. It does not underlie supervision by a lecturer, supervisor, or tutor. In the case of qualification, the credit value is defined by TQT, and one credit corresponds to ten hours of learning. Guided Learning Hours for this qualification is 48. Total Qualification Time for this qualification is 120 hours. The total credit value for this qualification is 12 AET (former PTLLS) Guided Learning Hours Guided Learning Hours for this qualification is 48. These hours comprise all real-time contact time, hours of lectures or tutorial,s or supervision of a learner, tutor, trainer, or other education providers. Progression Level 4 Certificate in Education and Training Level 5 Diploma in Education and Training Level 3 Award in Understanding the Principles and Practices of Assessment Level 3 Award in Assessing Competence in the Work Environment Level 3 Award in Assessing Vocational Related Achievement Level 3 Certificate in Assessing Vocational Achievement Level 4 Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice Level 4 Award in Learning and Development Level 4 Diploma in Learning and Development Tutor Support 1-2-1 Expert Tutor Support Method of Assessment: Unit 1: In Unit 1, you need to complete a variety of writing assignments Unit 2: In Unit 2, there should be an assessment taken in the workplace, primarily evaluating learners' work, professional discussions with audio-video evidence Unit 5: In Unit 5, you will be demonstrated through your delivered work items and audio-video evidence after evaluating learners in a training context. AET (former PTLLS) Video Assessment You have to plan many things, such as observation, questioning/ professional discussion, and inspection of supporting work product evidence. Detailed assignment instructions will be made available to you in the 'Guidance for Achieving the Unit' section of your learning portal with a careful and clear explanation. You have to submit all your assignments via the online portal Certification Successful candidates will be awarded a Level 3 Award in Education & Training AET (former PTLLS) from Focus Awards Limited. Requirements Level 3 Award in Education & Training (RQF) course does not have any specific entry requirements for students. However, you must be at least 19 years old or above to register and undergo an initial assessment. Since it is a level 3 qualification, you must pass the minimum 1st level of the literacy assessment Career path Level 3 Award in Education & Training (RQF) You will have the ability to accomplish a lot of things with this certificate. Here are just a few examples: Primary School Teacher Secondary School Teacher Private Tutor Freelance Teacher/ Trainer Consultant Job hunters & School leavers Educational Psychologist Office clerk & Administration Assistant College or University Student

Are you new to mac? Want to learn how to operate a mac? Want to learn the tips and tricks of having fun with mac? If yes then enrol now to benefit the most out of this course. Description: This course is designed for individuals who are willing to switch from PC to Mac. Mac is continuously bringing up more inventive thoughts to incorporate into the present elements available. In this course, you will have an overview of the Mac desktops and the features that makes it more convenient then other systems. In this course, you will learn how to operate mac using the simplest method. You will also learn about networking process for Mac and how can user network 2 or more macs without any underlying issues usually related to other networking practices. Through this course, you will learn about many other interesting things you can do easily. Our professional, as well as experienced tutors, will make this course more fun and informative. Who is the course for? This course is designed for individuals who are interested in exploring the benefits of using MAC. It is also beneficial for the graphic designers as Mac system is preferable for handling the graphic software. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: MAC Operating Course is a useful qualification to possess, and would be beneficial for the following careers: Mac operator. Production artist. Pre-press technician. Graphics designer. Creative art worker. Gamers. Video editors. Chapter-01 Introduction to Mac 01:00:00 Chapter-02 Features of Mac Desktops 01:00:00 Chapter-03 Networking System of Mac 01:00:00 Chapter-04 Types of Mac 01:00:00 Chapter-05 Mac your way to cyberspace 00:30:00 Chapter-06 Benefits of Using Mac 01:00:00 Chapter-07 How to print & fax using Mac 01:00:00 Chapter-08 Managing music with iTunes 01:00:00 Chapter-09 Having fun with photos 01:00:00 Chapter-10 Wrapping Up 00:15:00 Mock Exam Mock Exam- MAC Operating Course 00:20:00 Final Exam Final Exam- MAC Operating Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

***24 Hour Limited Time Flash Sale*** Real Estate Agent, Property Sales with Customer Service Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Real Estate Agent, Property Sales with Customer Service courses. At UKHF Online, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Real Estate Agent, Property Sales with Customer Service . Whether you're a student, recent graduate, or job seeker, our Real Estate Agent, Property Sales with Customer Service bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition. Key Features of the Real Estate Agent, Property Sales with Customer Service Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Real Estate Agent, Property Sales with Customer Service bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Real Estate Agent Complete Training QLS Course 02: Phone-Based Customer Service QLS Course 03: Residential Property Sales 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Property ManagementCourse 02: Property LawCourse 03: Property Development DiplomaCourse 04: Know the Selling Strategies that Boost Customer AcquisitionCourse 05: Innovative Customer Service Techniques In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV WritingCourse 02: Job Search SkillsCourse 03: Self Esteem & Confidence BuildingCourse 04: Professional Diploma in Stress ManagementCourse 05: Complete Communication Skills Master Class Convenient Online Learning: Our Real Estate Agent, Property Sales with Customer Service courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Real Estate Agent, Property Sales with Customer Service Bundle: Master the foundational principles and techniques of Real Estate Agent, Property Sales with Customer Service . Develop advanced proficiency in Real Estate Agent, Property Sales with Customer Service methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Real Estate Agent, Property Sales with Customer Service . Enhance your problem-solving and critical thinking abilities within the context of Real Estate Agent, Property Sales with Customer Service . Cultivate strong communication and collaboration skills essential for success in Real Estate Agent, Property Sales with Customer Service . The Real Estate Agent, Property Sales with Customer Service bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Real Estate Agent, Property Sales with Customer Service . With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What's more, we are proud to offer free hardcopy certificates for each course within the Real Estate Agent, Property Sales with Customer Service bundle, giving you the recognition you deserve. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who are looking to start a career in the real estate industry. Real estate agents looking to expand their skills and knowledge. Sales professionals who want to learn more about the real estate industry. Customer service professionals who want to improve their phone-based customer service skills. Property managers and developers who want to expand their knowledge of the real estate industry. Career path Real Estate Agent: £20,000 - £60,000 Property Manager: £25,000 - £50,000 Customer Service Representative: £20,000 - £30,000 Sales Executive (Real Estate): £20,000 - £60,000 Property Developer: £35,000 - £80,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! There has never been a more important time to gain a deep understanding of British citizenship and the laws and regulations surrounding it. With the uncertainty brought about by Brexit and the ongoing changes in the political landscape, having a comprehensive knowledge of British citizenship has become essential. Our British Citizenship Diploma bundle offers learners the opportunity to gain this vital knowledge and much more. The QLS-endorsed British Citizenship Diploma course is a must-have for anyone looking to gain British citizenship or work in fields that require an in-depth knowledge of British citizenship. The course covers the history, values, and traditions of the United Kingdom, as well as the laws and regulations that govern British citizenship. Upon completion of the course, learners will receive a QLS hardcopy certificate, which is a valuable asset in today's competitive job market. In addition to the British Citizenship Diploma, our bundle features 10 relevant courses that are CPD-QS accredited. These courses cover topics such as Equality & Diversity, Human Rights, Employment Law, Contracts Law, Mental Health Awareness, and Entrepreneurship. Each course has been designed to provide learners with the skills and knowledge they need to succeed in their chosen field. Investing in our British Citizenship Diploma bundle is an investment in your future. With the skills and knowledge gained from our courses, you will be well-equipped to navigate the complex world of British citizenship and excel in your personal and professional life. Enrol today and take the first step towards a brighter future. This British Citizenship Diploma Bundle Package includes: Course 01: Diploma in British Citizenship at QLS Level 4 10 Premium Additional CPD QS Accredited Courses - Course 01: Equality & Diversity - Discrimination Course 02: Human Rights Course 03: Cross-Cultural Awareness Training Course 04: Communicate and Work with People from Other Culture Course Course 05: Employment Law Course 06: Contracts Law Course 07: Mental Health Awareness Course Course 08: Effective Methods of Public Speaking and Presentation Skill Course 09: Tax Accounting Diploma Course 10: Entrepreneurship Why Prefer This British Citizenship Diploma Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this British Citizenship Diploma bundle courses, you will be able to learn: Develop a comprehensive understanding of British citizenship, including its history, values, and traditions. Gain in-depth knowledge of the laws and regulations surrounding British citizenship. Learn about Equality & Diversity and how to promote equality in the workplace. Understand fundamental Human Rights and freedoms. Enhance your communication skills and learn how to work with people from other cultures. Develop an understanding of Employment and Contracts Law. Learn how to manage Mental Health and promote well-being. ***Curriculum breakdown of British Citizenship Diploma*** Module 01: What Is British Citizenship? Module 02: Different Types of British Citizenship Module 03: Nationality, Immigration and Legislation Module 04: Enter and Stay in the UK Both Temporarily and Permanently Module 05: Citizenship Application Tests Module 06: Dual Nationality and Citizenship Module 07: Brexit and Its Implications for EEA and Non-EEA Citizens Module 08: Living Rights in the UK Module 09: Seeking Employment in the UK (Before and After the Application) Module 10: Obtaining Visas for the UK Module 11: British Life and Culture How is the British Citizenship Diploma Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course bundle is perfect for: British people Individuals seeking British citizenship or working in fields that require an in-depth knowledge of British citizenship. Professionals looking to improve their communication skills and cultural awareness. Those interested in pursuing a career in law, business, or mental health. Career path This bundle will be beneficial for anyone looking to pursue career as: Legal Assistant: £16,000 - £30,000 per annum. Human Rights Officer: £24,000 - £32,000 per annum. Cross-Cultural Trainer: £22,000 - £35,000 per annum. Employment Law Specialist: £30,000 - £50,000 per annum. Mental Health Support Worker: £18,000 - £30,000 per annum. Certificates CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location. Diploma in British Citizenship at QLS Level 4 Hard copy certificate - Included

Very few people are borne leader, most of the business leaders are self-made through hardships, developing critical thinking

Are you aware of the importance of communication and its usage to customer relations dealings? Do you want to know how to improve yourself to be able to communicate well with your cients? If yes, then you should take an initiative to be able to develop your communicate techniques to be able to communicate well with your customers. Description: When you in a customer relations line of job, you will find at first that handling a difficult customer may seem like a worthless job and does not need so much. However, it does but fortunately, you can develop skills to be able to adapt the challenges that difficult customers pose. This course will be able to help you extend your communication skills to handling difficult people and situations throughout your daily life. Moreover, improving the focus of your thoughts and feelings, stress management, and the way you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this module is the first step in a process towards forever changing how you interact with others. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively. Who is the course for? Professionals who work in the communications industry or part of the communications department. This will also be helpful to those people who are struggling with communication that can affect their customer relations dealing People who are interested in learning more about communication Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hard copy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Customer Relations & Dealing Course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Customer Relations & Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Customer Relations & Dealing Course 00:20:00 Final Exam Final Exam- Customer Relations & Dealing Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This Digital Functional Skills Entry Level 3 Course will set you up with the relevant digital skills and knowledge and provide you with a competitive advantage in your career, making you stand out from all other applicants and employees. Course Highlights Course Type: Online Learning Accreditation: NCFE Qualification: Nationally Recognised Qualification Study Materials: High-Quality E-Learning Study Materials Assessment: Externally Graded and Verified | Center-Based Online or Online Remote Exam Guided Learning: 55 hours Access: 1 Year Access Certificate: Certificate upon completion of the official exam (hard copy) Tutor Support: Tutor Support Available Customer Support: 24/7 live chat available Digital Functional Skills Entry Level 3 - Online Course This course is governed by Ofqual, and accredited by NCFE, making it a nationally recognised credential that will improve your CV while helping you stand out from the rest of the applicants.  Subject content of this course is based on theNational Standards for Digital Functional Skills to increase comparability across awarding organisations. This course will assist you in developing the skills needed to use electronic devices, manage and secure information, engage in online communication and transactions, use data protection tools, and edit a variety of digital media, including photographs, audio files, videos, etc.  Upon successful completion of this course, you will be equipped with the required digital skills to operate confidently, effectively and independently in education, work and everyday life. EXAM Booking & Results Details You can decide the exam date and place according to your convenience. Awarding Body On-Screen Exam in Centre Remote Online Exam – From Home Results NCFE Book within 24 Hours Book within 2 working days Get results in only 7 days *Offline examinations will be held at our Swindon and London centres. Please contact us for more information. The new assessment and result dates by NCFE is: (Only applicable if you are attending the exam in between the following assessment date). Delivery mode: On-screen and RI Assessment date to and from: 23/09/2024 – 1/11/2024 Results release: 8/11/2024 (Note that this only applies to the mentioned exam type and if you book the exam during the dates mentioned above. Also, this will not affect the schedule of the other exam types and results.) How This Course will work for you? Initial Assessment: Determines levels Diagnostic Assessment: Identifies skill gaps and produces an individual learning plan Learning Resources: Develop underpinning knowledge and fill skill gaps identified Progress Check: Assesses progress at the end of the module You will get useful resources that are designed to improve your essential skills, knowledge and understanding of the digital knowledge required to pass the assessments.  Our online learning portal is fully compatible with desktop, tablet and mobile devices and can be accessed from anywhere. Aims & Outcomes Develop a favourable attitude toward the usage of digital skills as well as increased confidence and fluency in their use Use your knowledge and abilities to accomplish tasks and activities in order to exhibit them Develop an appreciation of the importance of digital skills in the workplace and in regular day-to-day activities Recognise the value of digital skills in both the profession and in everyday life Acquire a foundation for further study, work, and life. Who should take this course? This Digital Functional Skills Entry Level 3 Course can be taken by: People of all ages (there is no age limit). Anyone willing to enhance their practical digital functional skills Anyone looking to meet the entry requirement of your desired university Anyone looking to secure an apprenticeship Anyone looking to improve their job outlook with an added expertise Entry Requirements Students or professionals of any age group hailing from any academic background can take this Digital Functional Skills Entry Level 3 Course to acquire practical skills in ICT; no prior knowledge, skills or qualifications are required to enrol.  About Official Exam, Assessment Students are required to undergo a wide range of interactive online assessments and exams in between lectures and at the end of each module to evaluate the knowledge and skills that they are learning. These interactive assessment sessions measure the number of skills and knowledge that you are absorbing after the completion of each module and evaluate your potential to demonstrate these digital skills practically. You can also keep track of your score and progress at the end of the module. Towards the end of the Digital Functional Skills Entry Level 3 Course, you will be required to undergo an onscreen/online exam that is externally set and graded. You can take the online exam at the designated exam center or remotely. Some assessment components for the skills and knowledge to be evaluated under the Content Document must be conducted online and on screens utilising digital devices. The assessments will be pass/fail in line with the other Functional Skills qualifications. Contact us for more information. Learners who achieve this qualification could progress to: Digital Functional Skills Level 1 Qualification Course Curriculum 1. Using Devices and Handling Information • Features of a device refers to examples such as the interface required (keyboard or touchscreen) or how a device functions (hand-held, wearable or wireless connectivity). Uses of a device refers to examples such as for making a phone or video call, or sending emails while away from a desk. • Applications refers to those for desktop, laptop and mobile devices. • Applying system settings refers to examples such as changing screen brightness, changing speaker volume, or connecting to a Wi-Fi network at work or home. • Navigating online content refers to using menus, hyperlinks and browser navigation controls such as back and forward buttons or bookmarks. • Internet searches refers to a specific and clearly defined piece of information or content that might be required in a work or real-life context. 2. Creating and Editing • Using a suitable application refers to understanding terminology and concepts relating to documents and media and associated applications, such as word-processed or presentations, with an understanding of the purpose of different applications and typical uses. • Combining different types of information for a given purpose refers to using text, graphics and images in a work or real-life or context, such as creating a poster or presentation for colleagues. 3. Communicating • Online communications refers to short, simple texts using email or other messaging applications. Other digital content refers to graphics, images and videos. • A video call refers to a one-to-one communication via live video. 4. Transacting • An online form refers to a single page form used to enter information such as registering for or requesting a service, or making an online purchase. • Personal details refers to name, address, telephone number, email address and payment details. • Data validation refers to automatic computer checks to ensure that data is entered correctly, such as password requirements or key fields that cannot be left blank. • Verification checks refers to a check carried out to ensure the user has entered their details accurately, such as following a link in an email received when setting up an online account. 5. Being Safe and Responsible Online • Understanding the need to stay safe online refers to examples such as being aware of risks associated with clicking on unknown links or phishing emails, being aware of the evolving nature of such risks, or knowing that devices may be hacked resulting in personal data being compromised or stolen. • Authentication methods to access devices refers to examples such as strong passwords, fingerprint, facial or voice recognition. • Minimising the effects of physical stresses refers to examples such as using an adjustable chair, not being too close or too far away from the screen/device and keyboard or mouse. • Benefits of using security software refers to examples such as preventing, detecting or removing viruses, malware and other threats. Recognised Accreditation This Course is Accredited by NCFE and Regulated by OFQUAL This Course is accredited by NCFE and regulated by Ofqual which is a nationally recognised qualification that will add value to your CV. It is an approved subject by Department for Education (DfE) that provides a foundation for progression to employment and further technical education. Certificate of Achievement Upon successful passing of the official exam, you will be awarded an Ofqual regulated nationally recognised NCFE Digital Functional Skills qualification at Entry Level 3.  FAQs Are there any prerequisites or eligibility criteria for taking the course? There are no prerequisites or eligibility criteria for taking this course. This certification is open to anyone who wants to enhance their digital skills and knowledge. When will I be able to access the course? You will be able to access the course as soon as you enroll. The course materials and resources will be available to you online 24/7, allowing you to study at your own pace and convenience. Is there any age limit for enrollment in this course? There is no age limit for enrollment in this course. Learners of all ages are welcome to join and benefit from the course materials and resources provided. What is the difference between NCFE and Edexcel? NCFE and Edexcel are both awarding bodies that provide qualifications, but there are some differences between them. NCFE is a national awarding organization in the UK, while Edexcel is a subsidiary of Pearson, a multinational education company. Additionally, NCFE focuses on vocational qualifications and skills-based learning, while Edexcel offers a wider range of academic and vocational qualifications. Can I access this course material offline, or do I need a continuous internet connection? To access the course material, you need internet access, and you won't be able to access it offline. If I encounter any technical issues, what kind of support is available? We have a very supportive and friendly customer support team, available for you to ask for any help or assistance with any technical issues you may encounter. They can be reached through email or phone, and will promptly address any concerns you have to ensure a smooth learning experience. Do I need to have any special software to access this course? No, you do not need any special software to access this course. All you need is a device with internet access and a web browser. The course materials are accessible online, making it convenient for you to learn from anywhere at any time. Do I need to visit the exam center for the exam, or can I give it from home? You can take the online exam at the designated exam center or remotely. What is the difference between DFSQ and Essential Digital Skills Qualifications (EDSQ)? The DFSQ qualification focuses specifically on digital skills for work, while the EDSQ qualification covers only the essential digital skills for everyday life. The Guided learning hours for DFSQ are 55 hours, and those for EDSQ are 50 hours. What will I learn in the Digital Functional Skills Entry Level 3 course? In the Digital Functional Skills Entry Level 3 course, you will learn foundational digital skills such as using basic digital devices, understanding file management, and communicating online. Additionally, you will gain knowledge on how to use common software applications and develop basic internet browsing skills.

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