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Description Criminology is the scientific study of crime. It includes broad elements like nature, causes, consequences, responses by law enforcement and the methods of prevention. It is applicable to both individuals and groups. It is an interdisciplinary field that includes concepts and perspectives from sociology, psychology and statistics. Even after more than two-and-half centuries since its inception, criminological theories haven't lost its relevance even today. There were originally three major criminological schools: Classical, Positive and Chicago. These schools of thought were supplanted by various modern perspectives like cultural criminology, critical criminology, postmodern criminology, feminist criminology, etc. However, definitions of crime vary from one society to another but all societies strive to protect people from harm and punish serious criminal behavior. This course covers the important aspects of criminology like what constitutes a crime, how it is measured and what are the different types of criminal activities. What you will learn 1: Defining and Measuring Crime 2: Understanding Crime 3: How crime is measured 4: Victims 5: Getting violent - Crimes of Force 6: Property Crime 7: White Collar Crimes 8: Organized Crime and Gangs 9: The Narcotic Trade 10: Terrorism Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Teaching Assistant, Remote teaching and Phonics Teaching bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 37 course mega bundle that will exceed your expectations within your budget. This Teaching Assistant, Remote teaching and Phonics Teaching Bundle consists of the following 30 CPD Accredited Premium courses - Course 1: Teaching Assistant Diploma Course 2: The Complete Guide To Getting A Teaching Job Course 3: SEND Teaching Assistant Course 4: EYFS Teaching Assistant Course 5: Phonics Teaching Certificate Course 6: Remote Teaching Course 7: Lesson Planning for Teaching Course 8: Learning Disability Nursing Course 9: Nursery Nurse Course 10: Mental Health Teaching Assistant Course 11: ADHD Awareness Course 12: Leadership in Teaching Course 13: Positive Handling in Schools Course 14: Learning to Learn - Super Learning Course 15: Educational Psychology Course 16: Education Management Course 17: Education and Pedagogy Course 18: Blended Learning Course for Teachers Course 19: Understanding Autism Level 3 Course 20: Health and Safety Training for School Administrators Course 21: Child Language Disorder (CLD) Course 22: Child Playwork Course 23: Child Neglect Awareness & Protection Course 24: Communication Skills Course 25: Team Management Course 26: Problem Solving Skills Course 27: Leadership Skills Course 28: Presentation Skills Course 29: Microsoft Office Course 30: Cross-Cultural Awareness Training 7 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 1: Career Development Plan Fundamentals Course 2: CV Writing and Job Searching Course 3: Interview Skills: Ace the Interview Course 4: Video Job Interview for Job Seekers Course 5:Create a Professional LinkedIn Profile Course 6:Business English Perfection Course Course 7:Networking Skills for Personal Success Learning Outcome Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Teaching Assistant, Remote teaching and Phonics Teaching Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 370 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Teaching Assistant, Remote teaching and Phonics Teaching bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Teaching Assistant, Remote teaching and Phonics Teaching Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

The Psychotherapy course is an excellent introduction to counselling theory and best practices, equipping you with the knowledge to become a qualified Counselling professional. This Counselling training course is ideal for anyone looking to fast track a career in this field and gain up-to-date knowledge of counselling techniques, skills and approaches. It covers everything an entry-level professional needs to know to become qualified in this field. Enhance your career prospects online and earn a recognised qualification in counselling by learning from the experts! Why buy this Psychotherapy? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Psychotherapy you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Psychotherapy does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Psychotherapy was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Psychotherapy is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Introduction to the course Psychotherapy Promo 00:02:00 About the Instructor 00:02:00 About the Course 00:04:00 Understanding Psychotherapy What is Psychotherapy? 00:08:00 A Short Historical Introduction 00:07:00 Psychology, Counselling & Psychotherapy 00:08:00 Where do Psychotherapists work? 00:08:00 Starting Psychotherapy Practice Who Can Benefit from Psychotherapy? 00:08:00 Short-Term Vs Long-Term Therapy 00:08:00 Therapeutic Relationship 00:07:00 Your Potential Clients in Therapy What does the First Psychotherapy Session Involve? 00:08:00 Psychotherapy for Children 00:12:00 Individual and Group Sessions 00:07:00 Family Therapy 00:08:00 Psychodynamic Approach 00:06:00 Different Types of Psychotherapy Unconscious Processes (The Unconscious Mind) 00:08:00 Defense Mechanisms 00:08:00 Humanistic Approach 00:07:00 Cognitive Behavioural Approach (CBT) 00:08:00 Face-to-face Vs 'Online' Psychotherapy 00:08:00 Internet Based Therapy How to Become an Online Psychotherapist? 00:09:00 Thank You and Good Bye! 00:02:00 Resources Resources - Counselling and Psychotherapist Training 00:00:00 Mock Exam Mock Exam - Counselling and Psychotherapist Training 00:20:00 Final Exam Final Exam - Counselling and Psychotherapist Training 00:20:00

Mental Health Support Worker, Wellbeing & Child Psychology - CPD Certified Would you consider working as a mental health support worker? If so, you should take this Mental Health Support Worker course to increase your knowledge of the subject. An overview of a mental health support worker is what you will learn. You can comprehend several forms of disorders by taking this course on being a mental health support worker. You will learn about self-harm, suicide, and various therapies in the Mental Health Support Worker course. Also, you will study the law and legislation related to mental health support workers. Learning Outcomes You will acquire knowledge about Mental Health Support Worker You will Understand Childhood and Adolescent Psychiatric Disorders from the Mental Health Support Worker course. Mental Health Support Worker will teach you about Stress and different types of Disorders. Mental Health Support Worker will teach you why people do Self-Harm and Suicide You can treat Mental Illness with Medication. You will gain knowledge about Mental Health Support Worker Laws and Mental Health Systems. Enrol right away in our Mental Health Support Worker, Wellbeing & Child Psychology course to learn the basics of this career and realise your full potential! Mental Health Support Worker, Wellbeing & Child Psychology - CPD Certified Are you ready to become a Mental Health Support Worker and make a real difference in people's lives? Our Mental Health Support Worker, Wellbeing & Child Psychology course provides essential knowledge on various mental health disorders, Wellbeing & Child Psychology. You’ll explore topics like self-harm, suicide, and therapeutic approaches, crucial for a Mental Health Support Worker. Additionally, you'll study the laws and legislation that guide Mental Health Support Workers. Gain expertise in Wellbeing & Child Psychology and embark on a rewarding career! Enroll today in our Mental Health Support Worker, Wellbeing & Child Psychology Worker course and unlock your potential in this meaningful field. Who is this course for? Mental Health Support Worker, Wellbeing & Child Psychology - CPD Certified Anybody looking to advance their knowledge and abilities can benefit greatly from this training on Mental Health Support Workers. Requirements Mental Health Support Worker, Wellbeing & Child Psychology - CPD Certified To enrol in this Course, students must fulfil the following requirements. To join in our Course, you must have a strong command of the English language. To complete our Mental Health Support Worker, Wellbeing & Child Psychology Course, you must be vivacious and self driven. To complete our Mental Health Support Worker, Wellbeing & Child Psychology Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Mental Health Support Worker, Wellbeing & Child Psychology Course. Career path Mental Health Support Worker, Wellbeing & Child Psychology - CPD Certified Mental Health Support Worker will help you enter in various job section such as: Mental Health Support Worker Mental Health Advocate Psychosocial Support Specialist Community Outreach Worker Crisis Intervention Counselor

Are you ready to embark on an enlightening journey of wisdom with the Autism & ADHD bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Autism, ADHD, Dyslexia, Cognitive Approaches & Parenting Skills. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Autism Diploma Course 02: Child Psychology Diploma Course 03: Deaf Awareness Course 04: Autism in Early Childhood Course 05: Speech and Language Therapy Course 06: Advanced Parenting Skills Course 07: Dyslexia Course 08: ADHD Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Autism, ADHD, Dyslexia, Cognitive Approaches & Parenting Skills bundle illuminate your path to wisdom. The Autism, ADHD, Dyslexia, Cognitive Approaches & Parenting Skills bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across five carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Autism, ADHD, Dyslexia, Cognitive Approaches & Parenting Skills package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Autism & ADHD bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Autism, ADHD, Dyslexia, Cognitive Approaches & Parenting Skills community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Autism & ADHD bundle. Establish robust bases across each course nestled within the Autism & ADHD bundle. Decipher intricate concepts through the articulate content of the Autism & ADHD bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Autism & ADHD bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Autism & ADHD bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Autism & ADHD bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Autism & ADHD bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Autism & ADHD bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Autism & ADHD journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Autism & ADHD Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Requirements To enrol in this Autism, ADHD, Dyslexia, Cognitive Approaches & Parenting Skills course, all you need is a basic understanding of the English Language and an internet connection. Career path Armed with the Autism & ADHD bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Autism & ADHD bundle lays a solid groundwork. Certificates CPD QS PDF Certificates Digital certificate - £4.99 CPD QS Hardcopy Certificate Hard copy certificate - £11.99

If you are interested in counselling or therapy related to psychology, the Diploma in Dialectical Behaviour Therapy (DBT) course is the best option for you. The course introduces you to one of the effective treatment named Dialectical Behaviour Therapy that emphasises the psychosocial aspects of treatment - how a person interacts with others in different environments and relationships. Dialectical Behaviour Therapy (DBT) is a type of cognitive-behavioural therapy that helps the clients to acquire new skills to manage painful emotions and decrease conflict in relationships. Throughout the course, you will learn how to set up a DBT counselling session with your clients. The course teaches you how counselling and psychotherapy are used in DBT method. Upon completion, you will be able to apply the therapy method to your clients. What Will I Learn? Know how to use DBT approach in their work Know how counselling & psychotherapy is used Know how to structure therapeutic sections ('online' or 'offline') Requirements An interest in counselling or psychology A basic knowledge of what counselling or psychotherapy involves An awareness that counselling has different approaches Introduction About the Instructor FREE 00:02:00 About the Course FREE 00:06:00 What is Counselling & Psychotherapy Definition of Counselling FREE 00:07:00 Counselling & Psychotherapy 00:07:00 Approaches in Counselling & Psychotherapy 00:12:00 About Dialectical Behaviour Therapy (DBT) What is DBT? 00:05:00 What is 'dialectical'? 00:06:00 History & Philosophy of DBT 00:06:00 DBT Strategies & 'Life Skills' What is 'Mindfulness' 00:08:00 What is 'Distress Tolerance' 00:10:00 What is 'Emotion regulation' 00:11:00 What is 'Interpersonal Effectiveness' 00:06:00 Treatment by DBT Multistage approach of DBT 00:06:00 The Stages of Treatment in DBT 00:11:00 Prioritising Treatments Targets 00:05:00 How to set up 'learning environment' for the client 00:07:00 How to conduct 'Behavioural Analysis' 00:11:00 DBT for Psychological Disorders Uses of DBT 00:03:00 DBT in the treatment of Borderline Personality Disorder 00:07:00 DBT in the treatment of Depression 00:09:00 DBT for treatment of Anxiety & OCD 00:08:00 DBT for treatment of 'Eating Disorders' 00:08:00 Effectiveness of DBT How effective is DBT? 00:07:00 Criticism and Limitations of DBT 00:05:00 Thank You and Good Bye! 00:04:00

Description Here at iStudy, we put our heart and soul into every single course we design. We make sure that all our courses are designed and developed by industry experts. Our aim is to always provide value to our learners with quality courses. Our learners are our top priority, and you as a learner will gain tremendous knowledge and skill on this topic from this Beating Obesity. The certification that you will receive upon completing this Beating Obesity will help to boost your resume and will help you stand out among your peers in the competitive job market. Our course will help you get employed in the relevant field and advance your career. Enjoy this expertly made course from iStudy. Enrol now! Why You Should Choose Beating Obesity Lifetime access to the course No hidden fees or exam charges Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Beating Obesity is CPD Qualification Standards and CiQ accredited, and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Beating Obesity is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Module 01: Introduction to Forex Trading Introduction to Forex Trading 00:14:00 Module 02: Major Currencies and Market Structure Major Currencies and Market Structure 00:15:00 Module 03: Kinds of Foreign Exchange Market Kinds of Foreign Exchange Market 00:14:00 Module 04: Money Management Money Management 00:11:00 Module 05: Fundamental Analysis Fundamental Analysis 00:21:00 Module 06: Technical Analysis Technical Analysis 00:32:00 Module 07: Pitfalls and Risks Pitfalls and Risks 00:11:00 Module 08: Managing Risk Managing Risk 00:16:00 Module 09: Trading Psychology Trading Psychology 00:14:00 Assignment Assignment - Forex Trading Diploma 02:00:00

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

*** Don't Spend More; Spend Smart*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Call Centre Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Call Centre Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Call Centre Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Call Centre Training and help you along your learning journey. Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Public Speaking and Presentation Skill Course Course 05: Sales: Psychology of Customers Course 06: Telesales Executive Training Course 07: Facilities Management Level 3 Course 08: Data Protection and Data Security Level 2 Course 09: Effective Communication Skills Diploma Course 10: The Formula to Talk with Strangers Course 11: Emotional Intelligence and Human Behaviour Course 12: Content Management Course 13: Touch Typing Essential Skills Level 3 Course 14: Stress Management Training Benefits you'll get choosing Apex Learning for this Call Centre Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 03: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 04: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Course 05: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 06: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 07: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 08: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 09: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 10: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 11: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 12: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 13: Touch Typing Essential Skills Level 3 Module 01: Getting Started Module 02: DRILL 1 The home keys Module 03: DRILL 2 e and i, g and h Module 04: DRILL 3 o and n, shift keys and t Module 05: DRILL 4 extra practice . and y Module 06: DRILL 5 , and w Module 07: DRILL 6 m and u Module 08: DRILL 7 v and x Module 09: DRILL 8 sentence drills Module 10: DRILL 9 figures Module 11: DRILL 10 alphabetical paragraphs Module 12: Recap Course 14: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Call Centre Training bundle. Requirements Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Phone-Based Customer Service) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phone-Based Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.