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Become a certified HVAC Technician with our comprehensive HVAC Technician course. Learn about HVAC systems, heating, ventilation, air conditioning, refrigeration, and safety standards. Start your HVAC career today!

Earn your Master Herbalist Diploma and gain expertise in herbal medicine, Ayurvedic practices, aromatherapy, and starting a successful herbal business.

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Master the essentials of accounting and bookkeeping with our comprehensive course. Perfect for aspiring accountants, finance professionals, small business owners, and anyone interested in financial management. Learn fundamental principles, gain proficiency in financial record-keeping, and understand taxation and regulatory compliance.

Light Vehicle Maintenance - Level 2 course will teach you everything you need to know about the basic maintenance of light vehicles. You will learn about the safety rules and tools you need to work on cars, as well as the different systems and components that make up a car. In this course, you will explore the general maintenance procedures that every car owner should follow.

Master the art of cake decoration with our Diploma in Cake Decorating. Learn essential baking techniques, icing methods, and advanced decoration skills. Enroll now and elevate your cake decorating talents to a professional level!

Master the art of cake baking with our comprehensive Cake Baking Course. From learning the basics to exploring advanced techniques, this course equips you with the skills to bake delicious cakes for any occasion.

Unleash your creativity and master the art of writing horror stories with our Creative Writing Course - Horror. Learn effective techniques, understand key elements of horror literature, and acquire skills in crafting compelling narratives that chill to the bone. Perfect for aspiring writers, horror enthusiasts, and creative individuals, this course offers expert guidance, unique materials, and flexible study options.

Close more deals! Learn how to craft captivating stories that resonate with customers and boost sales. This course explores storytelling techniques to take your sales skills to the next level. Enrol now!

Unlock the art of brush lettering and calligraphy with our comprehensive course. Whether you're a beginner or an experienced artist, you'll learn valuable techniques for creating stunning lettering designs. Join us and elevate your creative skills today!