10079 Courses delivered On Demand

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.

Traibcert Awareness online course is a comprehensive package that delves into every nook and corner you deserve to know about ISO 17025, including all the erstwhile requirements and pragmatic impeccability for compliance. The course is durably defined for novices who exhibit great affinity towards testing and calibration management and ISO standards.

Overview Learn about The 100 Most Common Verbs in French from industry experts and boost your professional skill. This The 100 Most Common Verbs in French course will enhance your skill and make you ready for the job market. You'll get expert opinions about the best practices and problems of The 100 Most Common Verbs in French. You'll also gain the skills of The 100 Most Common Verbs in French to excel in your job and tips to master professional skills in no time.  You'll be connected with the community of The 100 Most Common Verbs in French professionals and gain first-hand experience of The 100 Most Common Verbs in French problem-solving. The The 100 Most Common Verbs in French  is self-paced. You can complete your course and attend the examination in your suitable schedule. After completing the The 100 Most Common Verbs in French, you'll be provided with a CPD accredited certificate which will boost your CV and help you get your dream job.  This The 100 Most Common Verbs in French will provide you with the latest information and updates of The 100 Most Common Verbs in French. It will keep you one step ahead of others and increase your chances of growth. Why buy this The 100 Most Common Verbs in French? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the The 100 Most Common Verbs in French there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This The 100 Most Common Verbs in French does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This The 100 Most Common Verbs in French was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This The 100 Most Common Verbs in French is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum The 100 Most Common Verbs in French Etre - to be 00:02:00 Avoir - to have 00:02:00 Devoir - to must 00:02:00 Falloir - to have to 00:02:00 Vouloir - to want 00:02:00 Savoir - to know 00:01:00 Penser - to think 00:02:00 Faire - to do 00:02:00 Venir - to come 00:02:00 Prendre - to take 00:02:00 Parler - to speak 00:02:00 Commencer - to start 00:02:00 Essayer - to try 00:02:00 Aller - to go 00:02:00 Entendre - to wait 00:02:00 Sortir - to go out 00:02:00 Attendre - to wait 00:02:00 Permettre - to allow 00:02:00 Compter - to count 00:02:00 Donner -to give 00:02:00 Comprendre - to understand 00:02:00 Connaitre - to know 00:02:00 Empecher - to stop 00:02:00 Reprendre - to take back 00:02:00 Appeler - to call 00:02:00 Mener - to lead 00:02:00 Permettre - to allow 00:02:00 Appartenir - to belong to 00:02:00 Occuper - to occupy 00:03:00 Toucher - to touch 00:02:00 Risquer - to risk 00:02:00 Aimer - to like 00:02:00 Devenir - to become 00:02:00 Concerner - to concern 00:01:00 Retrouver - to find back 00:02:00 Apprendre - to learn 00:02:00 Partir - to leave 00:02:00 Perdre - to loose 00:02:00 Rencontrer - to meet 00:02:00 Tenir - to keep 00:02:00 Decider - to decide 00:02:00 Creer - to create 00:02:00 Expliquer - to explain 00:02:00 Arriver - to arrive 00:02:00 Obtenir - to obtain 00:02:00 Ouvrir - to open 00:02:00 Considerer - to consider 00:03:00 Chercher - to look for 00:02:00 Assurer - to ensure 00:02:00 Servir - to serve 00:02:00 Entrer - to enter 00:02:00 Porter - to carry 00:02:00 Sembler - to seem 00:02:00 Gagner - to win 00:02:00 Presenter - to present 00:02:00 Proposer - to propose 00:02:00 Revenir - to come back 00:02:00 Exister - to exist 00:02:00 Changer - to change 00:02:00 Accepter - to accept 00:02:00 Produire - to produce 00:02:00 Montrer - to show 00:02:00 Apporter - to bring 00:02:00 Laisser - to let 00:02:00 Voir - to see 00:02:00 Agir - to act 00:02:00 Preparer - to prepare 00:02:00 Refuser - to refuse 00:02:00 Continuer - to continue 00:02:00 Recevoir - to receive 00:02:00 Utiliser - to use 00:02:00 Demander - to ask 00:02:00 Poser - to put 00:02:00 Relever - to raise 00:02:00 Repondre - to answer 00:02:00 Lire - to read 00:02:00 Atteindre - to reach 00:02:00 Trouver - to find 00:02:00 Ecrire - to write 00:02:00 Jouer - to play 00:02:00 Travailler - to work 00:02:00 Passer - to pass 00:02:00 Rappeler - to call back 00:03:00 Tenter - to tempt 00:02:00 Suivre - to follow 00:02:00 Defendre - to defend 00:02:00 Representer - to represent 00:02:00 Reconnaitre - to recognize 00:02:00 Ajouter - to add 00:02:00 Rendre - to give back 00:02:00 Vivre - to live 00:02:00 Tirer - to pull 00:03:00 Choisir - to choose 00:02:00 Reussir - to succeed 00:02:00 Importer - to import 00:02:00 Rester - to stay 00:02:00 Croire - to beleive 00:02:00 Manger - to eat 00:02:00 Boire - to drink 00:02:00 Dormir - to sleep 00:02:00 Assignment Assignment - The 100 Most Common Verbs in French 00:00:00

Discover the fascinating world of childhood development with our comprehensive bundle: Dyslexia & Autism in Early Childhood. Did you know that in the UK, it's estimated that around 10% of the population have dyslexia, and approximately 1 in 100 people are on the autism spectrum? This Dyslexia & Autism in Early Childhood bundle dives deep into understanding and addressing these unique aspects of early childhood. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Dyslexia Course 02: ADHD Course 03: Autism Diploma Course 04: Advanced Parenting Skills Course 05: Child Psychology Diploma Course 06: Autism in Early Childhood Course 07: Speech and Language Therapy Course 08: SEN Teaching Assistant With these eight courses "Dyslexia & Autism in Early Childhood" bundle, you'll gain profound insights into versatile psychological conditions, enabling you to provide better support to children. Learn about effective speech and language therapy techniques and advanced parenting skills, and become a knowledgeable ally to families and educators dealing with dyslexia and autism. Embrace the opportunity to create a more inclusive and nurturing environment for every child. Enrol now in the "Dyslexia & Autism in Early Childhood" bundle and embark on a journey of understanding and empowerment. Learning outcomes Grasp the fundamentals of dyslexia and autism in early childhood, including their origins and effects on development. Craft personalised support strategies for children with dyslexia and autism to enhance their learning experiences. Utilise inclusive teaching methods that cater to diverse learning preferences and abilities. Identify early signs of dyslexia and autism and implement timely interventions for better outcomes. Collaborate adeptly with parents, caregivers, and multidisciplinary teams while advocating for children's needs. Acquire specialised communication techniques to improve social and emotional development. Adhere to ethical guidelines, legal considerations, and respect for individual differences in your work. Introducing our comprehensive "Dyslexia & Autism in Early Childhood" bundle - a unique learning experience that equips you with the knowledge and tools to impact the lives of children facing these challenges profoundly. This Dyslexia & Autism in Early Childhood bundle stands out for its holistic approach, combining essential courses such as Dyslexia, Autism Diploma, Child Psychology, and more to provide a deep understanding of these conditions. Navigating the intricate landscape of childhood development requires specialized skills. With this Dyslexia & Autism in Early Childhood bundle, you'll master tailored support strategies, inclusive teaching techniques, and effective communication methods. You'll be well-prepared to make a difference from early identification to collaborating with parents and advocating for children's needs. Gain insights from the Dyslexia & Autism in Early Childhood bundle that you can immediately implement in educational settings, whether you're a parent, teacher, or aspiring specialist. We promise you a transformative learning journey that empowers you to create nurturing environments where every child can flourish. In just one bundle, you'll emerge with a comprehensive understanding of dyslexia and autism, armed with skills to provide adequate support and the ability to champion inclusivity. Join us today and become a beacon of positive change in the lives of these exceptional children. Enrol now and unlock your potential to make a lasting difference. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Educators and teachers Parents and caregivers Aspiring specialists Current professionals in education and psychology Advocates of inclusivity Those passionate about supporting diverse learning needs Career path Special Education Teacher (£25k to £40k per year) Speech and Language Therapist (£24k to £45k annually) Child Psychologist (£30k to £60k per year) Educational Psychologist (£40k to £70k annually) SEN Teaching Assistant (£15k to £25k per year) Early Childhood Educator (£18k to £30k annually) Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

Become a data scientist with the in-demand skills of Python, JavaScript, and Microsoft SQL. This comprehensive course will teach you the essential skills you need to succeed.

Harness the power of Microsoft SQL Server, the world's leading relational database management system, and gain valuable skills that are in high demand by employers.

To provide the knowledge and skills required to perform an internal audit of part of a Energy management system based on ISO 50001 and report on the effective implementation and maintenance of the management system in accordance with ISO 19011.

[vc_row][vc_column][vc_column_text] Description: Want to fast-track your career in computer engineering? After learning the programming basics of C++, it's time to take your coding skills to the next level with this Level 3 diploma in C++ Programming Course. C++ is one of the most useful object-oriented programming languages out there, and is the leading language for video game and web development. This online course is designed for those who have prior programming experience. C++ is an object-oriented (OO) programming language which offers greater reliability and efficiency than older, more structured programming methods. It is a well-established, mainstream language used across a broad range of applications. This course covers key topics such as array indexing, unions, function pointers, standard library strings, building blocks and more. Certify your skills in software engineering, join the community of C++ coders and start learning essential computer programming skills from the comfort of your own home! Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 3 Diploma in C++ Programming is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 3 Diploma in C++ Programming is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.[/vc_column_text][/vc_column][/vc_row] Level 3 Diploma in C++ Programming Classes and Structs FREE 00:22:00 Enums 00:14:00 Unions 00:16:00 Introduction to Pointers 00:11:00 Pointers and Array Indexing 00:12:00 Using Const with Pointers 00:09:00 Pointers to String Literals 00:12:00 References 00:14:00 Smart Pointers 00:22:00 Arrays 00:15:00 Standard Library Strings 00:13:00 More Standard Library Strings 00:18:00 Functions 00:18:00 More Functions 00:16:00 Function Pointers 00:15:00 Control Statements 00:18:00 Mock Exam Mock Exam- Level 3 Diploma in C++ Programming 00:20:00 Final Exam Final Exam- Level 3 Diploma in C++ Programming 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Diploma in Child Care Overview Children are a country's most valuable assets, and there's nothing more satisfying than shaping little minds!  Quality child care is essential for children to succeed in school and extracurricular activities. Moreover, it keeps them safe and healthy. So if you love children and want to contribute to their personal and professional development, a career in child care is all you need. Our Level 3 Diploma in Child Care can help you out. This Level 3 Diploma in Child Care course will familiarise you with the roles and responsibilities of a child care provider. From this training, you'll learn how to promote healthy eating in early years settings and determine the care needs of an infant. The course will also discuss the importance of engaging children in physical activities. Lastly, you will know how to play your role in children's communication and language development and provide childcare for children with special needs.  Learning Outcomes Understand what is child care and development Identify the stages of development for a baby Be able to prepare healthy meals for children Explore the physical development stages Get to know what is communication and language development in child development Learn to help in the development of children with special needs Who is the Level 3 Diploma In Child Care Course for? This Level 3 Diploma in Child Care course is for anyone interested in learning about childcare. Professionals interested in pursuing a child care career will also benefit from this course. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy, and ICT are required to attend this course. Assessment  At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Why Choose Us? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Career Path Level 3 Diploma in Child Care Course provides useful skills to possess, and would be beneficial for the following professionals: Parents Childcare providers Guardians Nanny Children Behaviour Analyst Child Care Module 01: The Early Years Of Childhood 01:00:00 Early Years Provision 00:19:00 Module 02: Caring For Children 00:20:00 Caring for Children 00:25:00 Module 03: Promoting Health and Well Being Through Food and Mealtimes 00:25:00 Healthy Food, Healthy living 00:24:00 Module 04: Keeping Children Well And Healthy 00:35:00 Keeping Children Healthy & Safe 00:31:00 Module 05: Care And Development Of Babies 00:20:00 Understanding Child Development 00:24:00 Module 06: Supporting Children's Personal And Social Development 00:20:00 Play, Imagination and Creativity 00:26:00 Module 07: Physical Development And Skills 00:20:00 Module 08: Learning Opportunities Through Physical Activities 00:15:00 Module 09: The Development Of Communication And Spoken Language 00:25:00 Module 10: Caring Children With Special Needs 00:55:00 Children with Special Needs 00:39:00 Child Protection 00:23:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam - Level 3 Diploma in Child Care 00:20:00 Final Exam Final Exam - Level 3 Diploma in Child Care 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Learn Python with 200+ real-world examples implemented on PyCharm. Ace functions, classes, objects, dictionary, lists, sets, and tuples. The course also covers math, statistics, and random modules. This is the ideal course for you if you want to advance your Python programming skills or switch to Python programming.