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Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Register on the Food, Fitness & Mental Health today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Food, Fitness & Mental Health is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Food, Fitness & Mental Health Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Food, Fitness & Mental Health, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction to Food & Mood Introduction to Food & Mood 00:20:00 Module 02: The Relationship between Nutrition and Mental Health The Relationship between Nutrition and Mental Health 00:20:00 Module 03: The Second Brain: Trust Your Gut The Second Brain: Trust Your Gut 00:14:00 Module 04: Diet and Mental Health in Adults Diet and Mental Health in Adults 00:19:00 Module 05: Trends in Food Consumption and Mental Health Trends in Food Consumption and Mental Health 00:22:00 Module 06: Stress Can Make You Fat Stress Can Make You Fat 00:15:00 Module 07: Disorders of Mood and Behaviour Disorders of Mood and Behaviour 00:13:00 Assignment Assignment - Food Fitness & Mental Health 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

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Do you know that every 10th person on average is suffering from depression? Do you want to help

This Suicide Awareness Training Level 2 qualification aims to provide learners with an understanding of the scale and context of suicide in the United Kingdom. This Suicide Awareness Training Level 2 course also teaches the learners the associated stigma and risk factors and increase their understanding that suicide is preventable. Through this Suicide Awareness Training Level 2 course, the learners will consider how difficult situations affect mood and behaviour. Moreover, they will learn how this can lead to negative thoughts and feelings. Through this Suicide Awareness Training Level 2 course, the learners will raise awareness of how suicidal thoughts can arise and identify those at risk of committing suicide. Learning Outcomes After completing this Suicide Awareness Training Level 2 course, the learner will be able to: Gain a solid understanding of the context of suicide in the UK and the importance of suicide awareness. Understand different stressful situations an individual may face in their lives that may increase their suicidal thoughts. Understand stress vulnerability and how an individual's ability to cope influences their response to stressful situations and the likelihood of suicidal thoughts. Understand the impact stressful situations may have on an individual's mental health. Understand the importance of a conversation with an individual at risk of suicide. Know how to sign-post the individual to appropriate support and professional services. Why Choose Suicide Awareness Training Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Suicide Awareness Training Level 2 Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Suicide Awareness Training Level 2 course. ***Other Benefits of Suicide Awareness Training Level 2 Free One PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support ------------------------- [ Note: Free PDF certificate as soon as completing the Suicide Awareness Training Level 2 course] Course Curriculum of- *** Suicide Awareness Training Level 2 *** Module 1: Understanding Suicide Understand the context of suicide in the UK and the importance of suicide awareness Understand different stressful situations an individual may face in their lives that may increase their suicidal thoughts Understand stress vulnerability and how an individual's ability to cope influences their response to stressful situations and the likelihood of them having suicidal thoughts Understand the impact stressful situations may have on an individual's mental health, the use of helpful coping strategies and how the stressors (and unhelpful coping strategies) may lead to suicidal thoughts Understand the importance of a conversation taking place with an individual at risk of suicide. The learner will be able to identify solutions focused responses The learner will know how to sign-post the individual to appropriate support and professional services --------------------- Assessment Method After completing each module of the Suicide Awareness Training Level 2 Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Suicide Awareness Training Level 2 course is ideal for teachers, mental health workers, crisis helpline volunteers, support workers, individuals in a safeguarding role, parents or guardians, and others who work with individuals at increased risk of self-harm or suicide. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Suicide Awareness Training Level 2 course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Teachers, mental health workers, crisis helpline volunteers, support workers, individuals in a safeguarding role, parents or guardians, and others working with individuals who may be at increased risk of self-harm or suicide may advantage from this Suicide Awareness Training Level 2 course. Certificates Certificate of completion Digital certificate - Included

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Description Hydrotherapy Diploma Introducing the Hydrotherapy Diploma, an exclusive online course designed for those passionate about the holistic approach to health and wellness. This comprehensive course unravels the vast world of water-based treatments, guiding learners through their curative and therapeutic potentials. The Hydrotherapy Diploma is meticulously structured to provide a deep understanding of the essence of hydrotherapy. Hydrotherapy, a practice rooted in ancient traditions, utilises the power of water to heal, rejuvenate, and promote overall well-being. This course illuminates the core principles, exploring how water, in its various forms and temperatures, can be employed to provide relief, relaxation, and healing. As you navigate through the course, you'll grasp essential techniques in hydrotherapy. From the basic applications to the more advanced methods, students will learn how to effectively use water as a medium for therapy. These techniques form the foundation for specialised treatments and applications. Physical rehabilitation holds a significant section in this course. Hydrotherapy for physical rehabilitation demonstrates the potential of water in aiding recovery and strengthening muscles. Through guided sessions, students will discover the science behind water's buoyancy, resistance, and temperature and how these factors can accelerate the healing process. Equally vital is hydrotherapy's role in mental well-being. The course uncovers the serene and calming effects of hydrotherapy, showcasing how it can alleviate stress, anxiety, and other mental health concerns. There's a profound sense of peace and tranquillity that water offers, and this module ensures you harness its therapeutic essence to its fullest. Hydrotherapy is also a gem in the realm of skin and beauty. Learn how water treatments can enhance skin health, imparting a radiant glow and promoting youthful vitality. Moreover, the Hydrotherapy Diploma touches upon its effectiveness for chronic conditions, offering insights into how regular treatments can provide long-term relief for persistent ailments. Modern spas have widely embraced hydrotherapy, integrating it into their luxurious services. The course delves into the integration of hydrotherapy in these settings, highlighting its significance in today's wellness industry. Safety, as always, is paramount. As such, an entire module is dedicated to safety and precautions in hydrotherapy. Students will be equipped with knowledge to ensure treatments are both effective and safe. Whether you're planning to use these techniques personally or professionally, understanding the dos and don'ts is crucial. For those interested in bringing the spa experience home, the course offers insights into home hydrotherapy applications. From simple baths to more intricate treatments, discover ways to rejuvenate without stepping out of your comfort zone. Finally, with an eye to the future, the Hydrotherapy Diploma speculates on the upcoming trends and advancements in this field. As science and tradition merge, what lies ahead for hydrotherapy? This module stirs curiosity, encouraging students to stay updated and evolve in their hydrotherapy journey. To conclude, this online Hydrotherapy Diploma is a holistic blend of knowledge, techniques, and applications. Whether you're a professional seeking to expand your skills or an individual fascinated by water's therapeutic potential, this course promises a comprehensive, enlightening experience. Embark on this aquatic journey and unlock the healing power of water. What you will learn 1:The Essence of Hydrotherapy 2:Techniques in Hydrotherapy 3:Hydrotherapy for Physical Rehabilitation 4:Hydrotherapy for Mental Well-being 5:Hydrotherapy for Skin and Beauty 6:Hydrotherapy for Chronic Conditions 7:Hydrotherapy in Modern Spas 8:Safety and Precautions in Hydrotherapy 9:Home Hydrotherapy Applications 10:The Future of Hydrotherapy Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description Stretch Therapy Diploma Enrol in the Stretch Therapy Diploma, an extraordinary online course designed to give you comprehensive knowledge and practical skills in the fascinating field of Stretch Therapy. This course caters to a wide variety of individuals: from health and fitness enthusiasts, personal trainers, and athletes, to office workers, people suffering from chronic pain, and those interested in healthy ageing. Begin your journey with a focus on the Basics of Stretch Therapy. Familiarise yourself with the fundamental concepts and understand the need for stretching in our daily lives. You will learn about its numerous benefits, including but not limited to improved flexibility, enhanced circulation, stress relief, and injury prevention. The Anatomy and Stretching unit dives into the complex structures of the human body and the relationship between different muscle groups. Learn how specific stretches can affect various parts of the body, giving you a deep and comprehensive understanding of this essential aspect of Stretch Therapy. The course takes a scientific approach in the Science of Stretch Therapy section. Gain a solid understanding of the physiological and biomechanical principles underpinning effective stretching. This unit will arm you with the knowledge to make informed decisions about stretch techniques, their timing, and appropriateness. Uncover a treasure trove of Therapeutic Stretching Techniques and learn how they can be used to aid recovery, improve performance, and enhance overall wellbeing. Master a repertoire of techniques for every muscle group, ensuring that you can confidently implement stretch therapy sessions for yourself or others. Further on, delve into the realm of Stretch Therapy for Athletes. Understand the integral role stretching plays in sports performance and recovery. Equip yourself with techniques to help athletes improve their agility, speed, and strength while minimising the risk of injuries. The Stretch Therapy Diploma course also addresses issues pertinent to our ageing population in the Stretch Therapy for Aging unit. Here, you'll explore how regular stretch therapy can promote mobility, prevent falls, and maintain the independence of older individuals. Additionally, the Stretch Therapy for Office Workers unit shines a light on the challenges of sedentary work life. Learn how to combat the physical issues arising from prolonged sitting, such as back pain and stiff neck, using specific stretch therapy techniques. Those dealing with chronic pain will find solace in the Stretch Therapy for Chronic Pain section. Discover evidence-based strategies to manage persistent pain, restore movement, and improve quality of life. What sets this course apart is the unit on Developing a Personalised Stretch Therapy Plan. This segment provides guidance on creating tailored stretch therapy routines, considering individual needs, capabilities, and goals. Lastly, contemplate the Future of Stretch Therapy, exploring innovative trends, research directions, and the expanding scope of this health-boosting practice. The Stretch Therapy Diploma is more than just a course; it's an investment in a healthier, more flexible future. Don't miss this chance to gain invaluable skills that could transform your life and the lives of those around you. Sign up today and unlock your potential to stretch beyond limits. What you will learn 1:The Basics of Stretch Therapy 2:Anatomy and Stretching 3:The Science of Stretch Therapy 4:Therapeutic Stretching Techniques 5:Stretch Therapy for Athletes 6:Stretch Therapy for Aging 7:Stretch Therapy for Office Workers 8:Stretch Therapy for Chronic Pain 9:Developing a Personalized Stretch Therapy Plan 10:The Future of Stretch Therapy Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description Regression Therapy Diploma Embark on a transformative journey with our comprehensive online course titled 'Regression Therapy Diploma'. This immersive programme delves into the fascinating world of hypnotic regression therapy, offering a detailed roadmap to navigate the complex contours of the human mind. Opening with an enlightening introduction to Hypnotic Regression Therapy, the course sheds light on the essential techniques and theoretical underpinnings of this therapeutic approach. It highlights how regression therapy can open up a pathway to past experiences, effectively helping to identify and resolve deep-rooted issues that might be impeding personal growth. As part of the Regression Therapy Diploma, the dynamic nature of hypnosis is dissected in depth. This vital skill set empowers participants to guide and lead their clients effectively, facilitating a productive environment for therapy sessions. Participants will gain insight into the art of preparing a patient for Hypnotic Regression Therapy (HRT), an often overlooked yet integral component of successful therapy outcomes. The course rigorously covers the use of regression to expose a cause, helping practitioners discern the origins of their client's distress. This process can enable a client's subconscious to unearth traumatic events or moments that may have been otherwise suppressed or forgotten, facilitating the journey towards healing. A crucial aspect of regression therapy is dealing with abreactions and facilitating release. The course offers practical strategies and guidelines on handling emotional outbursts or reactions, helping practitioners to respond with empathy and professionalism. The role of the subconscious in relearning is also explored, promoting the understanding that real change occurs at this profound level of the mind. The importance of concluding an HRT session effectively forms a significant part of the Regression Therapy Diploma. Proper closure of a session is crucial in ensuring the client's well-being and preserving the progress made during therapy. This comprehensive course also delves into handling unresolved past grief. It equips learners with strategies to guide clients through the painful process of confronting and resolving lingering sorrow, bringing about emotional catharsis and closure. Additionally, the course covers the effective use of regression therapy in handling Post Traumatic Stress Disorder (PTSD). It provides learners with the necessary tools and knowledge to help clients deal with this challenging condition, bringing about relief and facilitating recovery. Delivered entirely online, this course offers flexibility and convenience, allowing you to learn at your own pace, from the comfort of your own space. Upon completion, practitioners will have earned a recognised Regression Therapy Diploma, demonstrating their comprehensive understanding and practical abilities in the field of regression therapy. All in all, the Regression Therapy Diploma is more than just an academic endeavour; it is a journey that enables practitioners to transform lives, fostering a deeper understanding of the human mind and the processes that shape our experiences and behaviour. Whether you are a practicing therapist looking to expand your repertoire or a newcomer to the world of therapy, this course will equip you with the knowledge, skills, and confidence to embark on a rewarding career in regression therapy. What you will learn 1:Introduction to Hypnotic Regression Therapy 2:Hypnosis 3:Guiding and Leading 4:Preparing a Patient for HRT 5:Using Regression to Expose a Cause 6:Abreactions and Release 7:Subconscious Relearning 8:Concluding an HRT Session 9:Unresolved Past Grief 10:PTSD Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.