239 Courses delivered On Demand

The Quality Assurance (QA) Management Mini Bundle is your career boost if you're aiming for roles that demand high attention to detail, clear communication, and operational discipline. With a sharp focus on Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, and Negotiation Skills, this bundle is designed to make you hireable—fast. Employers are looking for versatile candidates who can balance compliance, customer interaction, and supply chain dynamics. This bundle signals that you're prepared with Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, and Negotiation Skills that hiring managers love to see. Description You don’t need to be told how competitive QA and operations roles are. Every hiring manager is looking for more than just one-dimensional experience. They want cross-functional professionals trained in Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, and Negotiation Skills. From managing product flow in Logistics and Transportation, to mastering sourcing through Purchasing and Procurement, to smoothing client calls with top-tier Telephone Etiquette, to closing deals using strong Negotiation Skills—this bundle shows you’ve got it all. And of course, it’s anchored by rock-solid Quality Assurance expertise. This isn't just about ticking boxes. It’s about transforming into a candidate who naturally brings Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, and Negotiation Skills into any work scenario. Think of the roles: QA analyst, procurement officer, operations coordinator, supply chain assistant, customer service rep. All need Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, and Negotiation Skills. Don’t wait until those roles are filled. FAQ Q: What roles is this bundle best for? A: Perfect for QA jobs, operations, logistics, procurement, and client-facing roles. If a job ad mentions Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, or Negotiation Skills—this is for you. Q: Is this bundle beginner-friendly? A: Yes. You don’t need prior experience to start benefiting from skills in Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, and Negotiation Skills. Q: Will I really use all five skills in one role? A: Absolutely. Modern roles require agility. Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, and Negotiation Skills overlap more than ever. Q: What’s the value of this bundle compared to separate courses? A: Enrolling in this bundle saves you from chasing individual certifications in Quality Assurance, Logistics and Transportation, Purchasing and Procurement, Telephone Etiquette, and Negotiation Skills. It’s one powerful, efficient step forward.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that 52% of UK employers cite poor digital functional skills as a barrier to recruitment? Or that effective communication and presentation skills can boost your salary by 15%? In a world increasingly driven by technology, honing your functional skills is no longer optional; it's crucial for career success. This Functional Skills: IT, CSS & Office Administration Bundle equips you with the essential tools to thrive in the digital age. From mastering essential IT skills and web development fundamentals to acing office administration and presentation techniques, this comprehensive Functional Skills package empowers you to become a well-rounded professional, ready to tackle any challenge. This Functional Skills: IT, CSS & Time Management Bundle Contains 4 of Our Premium Courses for One Discounted Price: Course 01: Essential IT Skills Level 2 Course 02: Fundamentals of CSS Course 03: Office Administration & Skills Diploma Course 04: Time Management Investing in yourself is the smartest investment you can make. This Functional Skills: IT, CSS & Office Administration bundle is your passport to a brighter career future. Don't wait! Enrol today in our Functional Skills: IT, CSS & Office Administration bundle and watch your confidence and opportunities soar. Learning Outcomes of Functional Skills: IT, CSS & Office Administration Gain proficiency in essential IT skills for workplace applications. Master CSS fundamentals for creating visually stunning web designs. Develop comprehensive office administration and management skills. Acquire effective time management strategies for increased productivity. Enhance problem-solving and critical thinking abilities in IT. Understand web development principles and best practices. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Functional Skills: IT Get a free student ID card with Functional Skills: IT Training program (£10 postal charge will be applicable for international delivery) The Functional Skills: IT is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Functional Skills: IT course materials The Functional Skills: IT comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Essential IT Skills Level 2 Module 01: Introduction: A Transforming Technology Module 02: Importance of Information Technology Module 03: Communication and Network Module 04: Future Skills Required in Information Technology Module 05: Technology as a Foundation Skill Area Module 06: Word Processing Software Module 07: Presentation Software Module 08: Creating and Editing Spreadsheet (Part 1: The Basics of Spreadsheets) Module 09: Creating and Editing Spreadsheet (Part 2: Navigation and Edit) Module 10: Storing Database Module 11: Information Technology Project Management Course 02: Fundamentals of CSS Unit 01: CSS In Context Module 01: What Was CSS Originally Intended To Do? Module 02: DEMO: The Most Basic CSS Usage Module 03: Responsive Design Module 04: Chapter Summary Unit 02: Overview Of CSS Module 01: What is CSS? Module 02: Where Can You Find CSS? Module 03: What CSS Can and Can't Do Module 04: Optional Demo - Serving an HTML Application Module 05: How Do we Add CSS to a Website? Unit 03: Styling HTML Elements With CSS Module 01: Why do We Style CSS Elements? Module 02: CSS and Fonts Module 03: DEMO: Styling Text with CSS Module 04: Sizing HTML Elements with CSS Module 05: DEMO: Sizing HTML Elements with CSS Unit 04: Arranging Elements With CSS Module 08: Summary of this Chapter Module 01: Introduction Module 02: Adding Margin with CSS Module 03: Advanced Positioning with CSS Module 04: DEMO: Positioning Elements Absolutely and Relatively Module 05: Positioning HTML Elements with Float Course 03: Office Administration & Skills Diploma Module 01: Personal Assistant Module 02: Admin Support Module 03: Administrative Management Module 04: Organisational Skills Module 05: Telephone Etiquette Module 06: Business Writing Module 07: Time Management Module 08: Body Language And Effective Communication Module 09: Meeting Management Module 10: Excel Basics Module 11: PowerPoint Basic Course 04: Time Management Module 01: Importance And Benefits Of Time Management Module 02: Assess Your Current Work Practice Module 03: Identify The Priorities Module 04: Overcome Procrastination Module 05: Set Your Goals Module 06: Plan The Work And Work The Plan Module 07: Effective Time Management Techniques Module 08: The Art Of Anticipating How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*4 = £51) CPD Hard Copy Certificate: £29.99 CPD 40 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Functional Skills: IT, CSS & Office Administration bundle. This bundle is ideal for: Office professionals School leavers Job seekers Anyone seeking in-demand skills Requirements You will not need any prior background or expertise to enrol in this Functional Skills: IT, CSS & Office Administration bundle. Career path After completing this Functional Skills: IT, CSS & Office Administration bundle, you are to start your career or begin the next phase of your career. Admin Assistant IT Support Web Developer Project Manager Office Manager Business Analyst Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Want to stand out in the fast-paced world of tech support and IT admin roles? The IT Support Administrator Mini Bundle was created to make you hireable—quickly and confidently. Tailored for office-based IT support, telecoms, helpdesk centres, and compliance-sensitive industries, this bundle gives you a competitive profile that hiring managers recognise immediately. With IT, Basic Electrical Engineering, Cyber Security, GDPR, and Telephone Etiquette built into one career-focused bundle, you’ll gain industry-recognised credentials that speak directly to job listings. Whether you’re applying in finance, healthcare, government, or telecoms, this collection of certifications makes you a front-runner—before the job post even closes. Description The IT Support Administrator Mini Bundle blends technical skills with communication and compliance—everything modern companies demand. From IT and Cyber Security to GDPR, employers want staff who understand infrastructure and regulation. But it doesn’t stop there. Add Basic Electrical Engineering to meet physical hardware needs, and Telephone Etiquette to stand out in client-facing roles. Support roles have evolved. It’s no longer just about knowing IT—it’s about being trusted with sensitive data, managing risks with Cyber Security awareness, understanding electrical frameworks through Basic Electrical Engineering, and staying compliant with GDPR. And in a world where first impressions start with a call, Telephone Etiquette has never been more vital. Miss this and you risk falling behind. With the IT Support Administrator Mini Bundle, you’re not just applying for jobs—you’re walking into them prepared. IT, Basic Electrical Engineering, Cyber Security, GDPR, Telephone Etiquette—master these, and you become the candidate others are measured against. FAQ Q: What kind of jobs does this bundle support? A: Roles in IT administration, helpdesk support, telecoms, compliance, and back-office operations that value IT, Cyber Security, GDPR, Telephone Etiquette, and Basic Electrical Engineering. Q: Why is Telephone Etiquette included in a tech-focused bundle? A: Because communication matters. Telephone Etiquette gives you the client-facing skills most IT and Cyber Security roles now require. Q: How does GDPR fit into IT support? A: Modern IT and Cyber Security roles must comply with GDPR. It’s not optional—it’s expected. Q: Is this bundle useful in hardware-based jobs? A: Yes. Basic Electrical Engineering enhances your profile for hands-on IT maintenance and equipment troubleshooting. Q: Can this help me move into telecoms support roles? A: Absolutely. Telecoms employers value IT, Telephone Etiquette, Cyber Security, and Basic Electrical Engineering—all covered here. Q: Is this bundle more cost-effective than buying separate courses? A: Without a doubt. You get IT, Cyber Security, GDPR, Telephone Etiquette, and Basic Electrical Engineering in one bundled value.

The English Courses For Adults Mini Bundle is specially designed to make you job-ready in customer service, education, administration, and any role requiring polished communication. By mastering English literature, English grammar, TEFL, ESOL, and telephone etiquette, you’ll have the confidence and skills employers demand. Don’t let language barriers hold you back—equip yourself to excel and secure that job. Description Effective communication is a gateway to employment in many industries, and this bundle ensures you speak, understand, and engage with professionalism. Covering English literature, English grammar, TEFL, ESOL, and telephone etiquette, the program targets the precise skills employers value in adults transitioning to the workforce or upskilling. Understanding English literature enhances your cultural literacy and critical thinking, which enriches teaching, content creation, and professional conversations. Strong English grammar is essential for clear written and spoken communication, ensuring you avoid misunderstandings in any workplace. TEFL and ESOL qualifications open doors in education and support roles for non-native English speakers. These skills demonstrate your ability to teach and assist learners of English, highly sought in diverse workplace environments. Adding telephone etiquette rounds out the package with skills crucial for frontline communication roles. Knowing how to handle calls professionally is a must-have for customer service, admin, and support roles. With this blend of English literature, English grammar, TEFL, ESOL, and telephone etiquette, you’ll be more employable and ready for workplace success. FAQ Q: Who should enroll in this bundle? Adults seeking jobs or career advancement in teaching, customer service, administration, or any role requiring strong English literature, English grammar, TEFL, ESOL, and telephone etiquette. Q: Will this help me find a job? Yes, employers prioritize candidates with clear communication skills in English literature, English grammar, TEFL, ESOL, and telephone etiquette. Q: Are these skills useful for non-native speakers? Very much so—TEFL, ESOL, and telephone etiquette are designed to support non-native speakers entering English-speaking workplaces. Q: When is the best time to start? Now. Demand for employees with these competencies in English literature, English grammar, TEFL, ESOL, and telephone etiquette is rising fast.

Develop indispensable workplace skills with the Conflict Resolution Training Mini Bundle. Perfect for aspiring HR professionals, team leaders, and communication specialists, this bundle focuses on HR, Communication Skills, Mindfulness, Team Leader, and Telephone Etiquette—all essential to managing conflict and fostering productive teams. Employers value candidates who can navigate difficult conversations and lead with empathy. This bundle sets you apart by delivering exactly that. Description Conflict resolution is key in today’s fast-paced work environments. The Conflict Resolution Training Mini Bundle equips you with vital skills in HR, Communication Skills, Mindfulness, Team Leader abilities, and professional Telephone Etiquette. Strong Communication Skills and Telephone Etiquette help you defuse conflicts and engage effectively. Mastering HR principles and Team Leader qualities ensures you manage teams with confidence. Incorporating Mindfulness provides emotional intelligence crucial for sustained workplace harmony. This bundle is designed to enhance your professional profile and increase your employability in management, HR, customer service, and leadership roles. FAQ Who should take this bundle? Ideal for professionals in HR, management, customer service, and anyone wanting to improve Communication Skills, Mindfulness, Team Leader, HR, and Telephone Etiquette abilities. Will this training improve my leadership skills? Yes. Developing HR, Communication Skills, Mindfulness, Team Leader, and Telephone Etiquette competencies equips you for effective leadership and conflict management. Is this a limited-time opportunity? Yes. Don’t miss your chance to gain expertise in HR, Communication Skills, Mindfulness, Team Leader, and Telephone Etiquette in one comprehensive bundle.

Looking to fast-track your career as a field service engineer or mechanic technician? The Service Engineer: Car Mechanic Mini Bundle is your gateway to jobs in dealerships, maintenance firms, engineering workshops, and roadside assistance teams. With a strong combination of Car Maintenance, Bike Maintenance, Telephone Etiquette, Communication Skills, and Electrical Safety Management, this bundle delivers exactly what employers need—technical ability and service-readiness. The competition is rising. This is your chance to future-proof your skill set with the five essentials employers are already scanning for: Car Maintenance, Bike Maintenance, Telephone Etiquette, Communication Skills, and Electrical Safety Management. Description Service engineers today aren’t just mechanics—they’re client-facing problem-solvers, safety-focused, and technically competent across both vehicles and electrical components. That’s why this bundle includes Car Maintenance, Bike Maintenance, Telephone Etiquette, Communication Skills, and Electrical Safety Management. You’ll tick the boxes hiring managers are hunting for. From service bays to roadside callouts, employers want technicians trained in Car Maintenance and Bike Maintenance with an understanding of Electrical Safety Management. And if you can speak clearly, manage customer expectations, and handle calls with professional Telephone Etiquette, you’ve already won half the battle. Strong Communication Skills complete the profile. This bundle means business. With Car Maintenance, Bike Maintenance, Telephone Etiquette, Communication Skills, and Electrical Safety Management in one, you're ready for anything from dealership diagnostics to mobile engineering work. Don’t be the candidate who almost made it—be the one who got the callback. FAQ Q: What types of jobs can this bundle support? A: Field service engineer, dealership technician, workshop mechanic, and mobile technician roles that require Car Maintenance, Bike Maintenance, and Electrical Safety Management. Q: How does Communication Skills benefit a technical career? A: Strong Communication Skills and Telephone Etiquette ensure smooth interactions with customers and teammates—essential for service roles. Q: Is Electrical Safety Management important for car mechanics? A: Yes. As more vehicles become electrically integrated, Electrical Safety Management is vital for modern Car Maintenance and Bike Maintenance tasks. Q: Can I apply for motorcycle roles as well? A: Absolutely. Bike Maintenance gives you that extra edge—many shops want dual-capable mechanics. Q: How does this help with job interviews? A: Most interviews test both hard skills (Car Maintenance, Bike Maintenance) and soft skills (Telephone Etiquette, Communication Skills). This bundle proves you’re ready on both fronts. Q: Is this more cost-effective than buying each course alone? A: Yes. You’ll save by getting all five—Car Maintenance, Bike Maintenance, Telephone Etiquette, Communication Skills, Electrical Safety Management—in one hire-ready package.

Become indispensable to any procurement team with the Procurement Assistant Mini Bundle. This career-ready bundle combines practical essentials across Purchasing and Procurement, Finance, Purchase Ledger, Telephone Etiquette, and Riddor. From office environments to fast-moving operations departments, this bundle speaks directly to recruiters hiring support-level staff. Now’s your chance to build credibility and stand out in procurement support roles. The job market waits for no one—secure your place and make yourself job-ready today. Description The Procurement Assistant Mini Bundle is built for those stepping into—or progressing within—procurement support roles. Roles requiring familiarity with Purchasing and Procurement, Finance, Purchase Ledger, Telephone Etiquette, and Riddor are now essential across industries like healthcare, logistics, local government, and manufacturing. As support staff become central to smooth procurement flow, having documented knowledge of Purchasing and Procurement, Finance, Purchase Ledger, Telephone Etiquette, and Riddor shows employers you’re not just support—you’re strategic. Employers notice this. Recruiters shortlist it. This bundle proves it. There’s no room for hesitation. The Procurement Assistant Mini Bundle makes you an assistant no team wants to do without. FAQ Q: Who is the Procurement Assistant Mini Bundle ideal for? A: Entry-level professionals or support staff in procurement, admin, or finance-related departments. Q: Why include Telephone Etiquette and Riddor? A: Because roles that involve Purchasing and Procurement, Finance, Purchase Ledger, Telephone Etiquette, and Riddor require communication, safety, and accuracy. Q: Will this give me a hiring edge? A: Yes—especially when Purchasing and Procurement, Finance, Purchase Ledger, Telephone Etiquette, and Riddor match the job listing. Q: Are there any deadlines to enrol? A: Bundles like this fill fast. FOMO is real. Don't miss your chance. Q: Can I work and complete this at the same time? A: Definitely. The bundle is designed to flex with your schedule. Q: Will recruiters value this bundle? A: Very much so. These subjects are current hiring essentials. Q: Can this help me transition careers? A: Yes—this bundle is a strong base to shift into procurement support. Q: Are these real-world workplace skills? A: Absolutely. Every topic—Purchasing and Procurement, Finance, Purchase Ledger, Telephone Etiquette, and Riddor—appears on job descriptions every day.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Ever dreamed of becoming the backbone of a successful organisation? Administrative professionals are crucial to 98% of UK businesses, with over 2.5 million employed across various industries. If you're looking for a rewarding and versatile career path, this PA, Office Skills & Administration bundle is your perfect starting point. Our meticulously crafted bundle aims to teach you about Admin, Secretarial & PA, and Office Administration & Skills, ensuring you are equipped with the highest level of administrative knowledge. Additionally, specialised courses in Hospitality Management for Receptionists, Effective Minute-Taking, and Meeting Management will refine your skills in specific, crucial areas of corporate administration. These courses share essential theoretical knowledge providing you with a robust skillset that meets the demands of modern businesses. This Executive PA, Office Skills & Administration Bundle Contains 5 of Our Premium Courses for One Discounted Price: Course 01: Advanced Diploma in Admin, Secretarial & PA at QLS Level 7 Course 02: Advanced Diploma in Office Administration & Skills at QLS Level 7 Course 03: Hospitality Management for Receptionist Course 04: Effective Minute-Taking Training Course 05: Meeting Management Learning Outcomes of PA, Office Skills & Administration Confidently handle scheduling, filing, correspondence, and more. Organise and manage effective meetings that achieve goals. Provide exceptional support to executives and teams. Understand and navigate compliance regulations in your field. Capture key information accurately and concisely. Build strong relationships and collaborate effectively. Advance your career by mastering the art of administration with our comprehensive training bundle. Whether you aim to climb the corporate ladder, enhance your current job performance, or secure a prestigious new position, our courses offer the expertise you need. Don't miss the opportunity to stand out in the job market. Enrol today and transform your professional future! Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! *** Course Curriculum *** Course 01: Advanced Diploma in Admin, Secretarial & PA at QLS Level 7 Module 01: Personal Assistant Module 02: Admin Support Module 03: Administrative Management Module 04: Organisational Skills Module 05: Telephone Etiquette Module 06: Business Writing Module 07: Time Management Module 08: Body Language And Effective Communication Module 09: Meeting Management Module 10: Excel Basics Module 11: PowerPoint Basic Course 02: Advanced Diploma in Office Administration & Skills at QLS Level 7 Module 01: Introduction to Office Administration Module 02: Skills of an Effective Administrator Module 03: Business Etiquette Module 04: Business Telephone Skills Module 05: Representing Your Boss and Company Module 06: Mail Services and Shipping Module 07: Travel Arrangements Module 08: Organising Meetings and Conferences Module 09: Time Management Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Service Module 15: Effective Planning and Scheduling Module 16: Invoicing Petty Cash Course 03: Office Admin and Receptionist Skills Module 01: Introduction To Reception And Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss And Company Module 04: Mail Services And Shipping Module 05: Travel Arrangements Module 06: Organising Meeting And Conferences Module 07: Time Management Module 08: Record Keeping And Filing Systems Module 09: Business Writing Skills Module 10 :Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning And Scheduling Module 14: Invoicing/Petty Cash Module 15: Business Environment Module 16: Advanced MS Excel =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) CPD 240 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring Executive PAs Office Administrators Receptionists Secretarial Staff Career Changers Office Managers Note: This PA, Office Skills & Administration Bundle is not a regulated course. To qualify, you may choose any of the following: Level 1 Certificate in Business Administration Level 2 Certificate - Business Administration Level 2 Certificate in Principles of Business Administration (RQF) Level 2 Certificate in Principles of Business Administration (VRQ) Level 2 Certificate in Principles of Business and Administration (RQF) Level 3 Certificate in Principles of Business (RQF) Administration BTEC Business Level 2 Diploma in Business Administration Level 4 Diploma in Business Administration Level 6 Diploma in Business Administration Level 2 Diploma in Business Administration (RQF) Requirements You will not need any prior background or expertise to enrol on this PA, Office Skills & Administration Diploma Course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Executive Personal Assistant - £35,000 Office Manager - £30,000 Senior Administrator - £28,000 Receptionist Team Leader - £25,000 Meeting and Events Coordinator - £24,000 Administrative Assistant - £22,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate Advanced Diploma in Admin, Secretarial & PA at QLS Level 7 Hard copy certificate - £129 Please note that International students have to pay an additional £10 as a shipment fee.

This training program is designed to support individuals interested in becoming Call Center Agents and introduces the skills that will make anyone stand out from the crowd. In this course, you will have a better understanding of the ways to listen, be heard, and manage relationships with sales prospects successfully. Discover a range of topics explaining telephone etiquette, essential tools and techniques to build rapport with customers, types of questions required to ask, setting goals, key steps that enable to avoid critical mistake while speaking. In addition, you will master to communicate effectively with the customers, learn suitable ways of greetings, transferring calls and closing a conversation. In just 5 hours 40 Minutes you will: Develop the right attitude required to become an excellent Call Center Agent Become a skilled communicator and manage difficult or hostile customers Meet the needs of your customers and overcome the obstacles to your succeed Have a better understanding of the value of call center based customer service Excel in career direction as a Call Center Agent/Call Center Representative Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Level 1 Certificate in Call Center Training is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. This qualification is ideal for: Customer Service Agents Managers Assistant Managers Call Center Executives Customer Service Representatives Customer Support Associates Freshers Course Content Call Center Training Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:15:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 00:15:00 Module Eight - Bench marking 00:20:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 00:20:00 Module Eleven - Closing 00:30:00 Module Twelve - Wrapping Up 00:15:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Dive into the fast-paced world of financial services with the KYC Compliance in Financial Services Mini Bundle. In today’s regulatory environment, employers seek professionals who excel in KYC, Communication Skills, Negotiation Skills, Telephone Etiquette, and Sales Writing. This bundle was meticulously crafted to make you stand out and get hired faster. Whether you're aiming for roles in banking, insurance, or financial compliance, this mini bundle equips you with the core skills demanded across the industry. Don’t miss out on this streamlined path to becoming a high-value candidate. Description Job relevance is king, especially in financial services where compliance and client interaction are critical. This mini bundle delivers in-demand skills in KYC, Communication Skills, Negotiation Skills, Telephone Etiquette, and Sales Writing to make you more employable. Mastering KYC ensures you understand the backbone of compliance. Combining this with polished Communication Skills and Negotiation Skills makes you a valuable asset in client-facing roles. Add to that professional Telephone Etiquette and effective Sales Writing, and you’re fully prepared for diverse challenges in financial services. Why pay for these courses separately when you can get all five in one job-focused package? If you hesitate, you risk missing the edge your competitors will have. FAQ Is this bundle suitable for beginners? Yes. It’s designed for anyone wanting to enter financial services with strong foundations in KYC, Communication Skills, Negotiation Skills, Telephone Etiquette, and Sales Writing. Will this help me pass compliance checks? While it’s not a certification on its own, having skills in KYC paired with Communication Skills, Negotiation Skills, Telephone Etiquette, and Sales Writing greatly improves your hireability in compliance roles. How long do I have to enroll? Opportunities to learn KYC, Communication Skills, Negotiation Skills, Telephone Etiquette, and Sales Writing together in a cost-effective bundle are limited—act fast.