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Getting Started The QUALIFI Level 3 Diploma in Introduction to Management programme aims to provide a career path for learners who wish to develop their core capabilities within the business sector. It is designed for those with management responsibilities but no formal training and is particularly suited to practising team leaders seeking to move to the next management level. Furthermore, it will provide an entry-level qualification for those who have studied Business-related subjects at Level 3 and wish to gain skills and competencies for employment in a management setting. In addition, the industry has recognised that leadership and management training is essential for business growth, particularly in high-tech, high-paced business environments that need to respond to a rapidly changing environment. To achieve this, the vital attributes of being able to communicate, inspire and lead often need to be improved, which are crucial to achieving organisational success. Key Benefits Introduction to business operations management to facilitate organisational excellence. Understand financial recording and reporting requirements to interpret financial information. Examine the value of team and effective team management. Introduction to leadership skills Understand the organisation's culture and the significance of an ethical business approach. Understand the concept of workplace welfare Key Highlights Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our QUALIFI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The QUALIFI 3 Diploma in Introduction to Management can open many career pathways including, but not limited to: Operations Manager with an estimated average salary of £28,000 per annum Office Manager, with an estimated average salary of £30,000 per annum Financial Planner with an estimated average salary of £22,000 per annum Program Manager with an estimated average salary of £25,000 per annum Junior Manager with an estimated average salary of £22,000 per annum Business Analyst with an estimated average salary of £30,000 per annum Fleet Manager, with an estimated average salary of £25,000 per annum About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Entry Requirements The qualification has been designed to be accessible without artificial barriers restricting access and progression. Entry to the staff will be through a centre interview, and learners will be expected to hold the following: qualifications at Level 2 or; work experience in a business environment and demonstrate ambition with clear career goals; Level 3 qualification in another discipline and want to develop their careers in management. Progression Upon completing this Level 3 diploma, learners can progress to a QUALIFI Level 4 qualification. Learners can also step directly into employment in an associated profession. Why gain a QUALIFI Qualification? This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also acquire the ability to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle problems and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Managing Business Operations Reference No : A/617/5537 Credit : 10 || TQT : 100 This unit aims to familiarise learners with the essential aspects of businesses and their operations in both external and internal business environments. The unit emphasises that operational control and sound policies and best practices lead to organisational excellence. UNIT2- An Introduction to Finance Reference No : F/617/5538 Credit : 10 || TQT : 100 This unit introduces learners to practical accounting and financial reporting techniques managers in business organisations use. Learners will gain an understanding of the budgetary control process. UNIT3- Working in Teams Reference No : J/617/5539 Credit : 10 || TQT : 100 To understand units role within organisations and how the human elements interact. The unit also examines the value of team and group working and how these are formed and work together. UNIT4- An Introduction to Leadership Skills Reference No : A/617/5540 Credit : 10 || TQT : 100 This unit aims to provide the learner with an introduction to leadership skills, how they can be identified and developed, and to show the importance of motivating others. UNIT5- Organisational Culture Reference No : F/617/5541 Credit : 10 || TQT : 100 To understand aspects of an organisation's culture, its effects on its activities and management, and the significance of an ethical business approach. UNIT6- Workplace Welfare Reference No : J/617/5542 Credit : 10 || TQT : 100 To understand that workforce welfare ensures that everybody employed within the organisation is valued. To comprehend health and safety responsibilities and benefits gained from being part of the organisation. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

  The hospitality industry is one of the largest and fastest-growing industries in the world. It offers a wide range of career opportunities, from entry-level positions to senior management roles. If you're interested in a career in hospitality, then this online course is the perfect place to start. This course will teach you everything you need to know about the hospitality industry, from the different types of businesses to the skills and knowledge you'll need to be successful. You'll learn about customer service, food and beverage management, event planning, and more! Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Hospitality Management Introduction to Hospitality Management 00:24:00 Module 02: An Overview of Hotel Industry An Overview of Hotel Industry 00:18:00 Module 03: The Process of Selection and Recruitment in Hospitality Industry The Process of Selection and Recruitment in Hospitality Industry 00:21:00 Module 04: The Process of Development and Training in Hospitality Industry The Process of Development and Training in Hospitality Industry 00:24:00 Module 05: Management of Front Office Operations Management of Front Office Operations 00:19:00 Module 06: Management of Housekeeping, Engineering and Security Operations Management of Housekeeping, Engineering and Security Operations 00:27:00 Module 07: Management of Food and Beverage Operations Management of Food and Beverage Operations 00:20:00 Module 08: Management of Service Quality in Hospitality Industry Management of Service Quality in Hospitality Industry 00:20:00 Module 09: Marketing in Travel and Tourism Business Marketing in Travel and Tourism Business 00:24:00 Module 10: Accounting in Hospitality Industry Accounting in Hospitality Industry 00:26:00 Module 11: Customer Satisfaction Customer Satisfaction 00:23:00 Module 12: E-Hospitality and Technology E-Hospitality and Technology 00:22:00

Hydrogen sulphide (H₂S) might not ring alarm bells at first, but this gas is no joke. Known for its pungent “rotten egg” smell, H₂S is both toxic and flammable—making awareness of it absolutely vital in industries like oil and gas, wastewater, mining, and chemical production. This course is tailored for individuals working in or around environments where hydrogen sulphide may be present, offering the essential safety knowledge to recognise hazards, respond swiftly, and reduce risks effectively. You’ll gain a solid understanding of how hydrogen sulphide behaves, where it’s typically found, and what to do when exposure becomes a threat. From warning systems to emergency actions, every key topic is covered in a clear, accessible way—no fluff, just the facts you need. Whether you're new to this or brushing up your knowledge, this course provides the confidence to navigate H₂S environments with the caution and awareness they demand. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to H2S Awareness Module 02 : Hazards Associated with H2S Module 03 : Detection and Monitoring of H2S Module 04 : Safety Measures Module 05 : Emergency Response Learning Outcomes: Identify the characteristics of H2S and its risks. Recognize potential hazards associated with H2S exposure. Demonstrate proficiency in H2S detection and monitoring. Implement safety measures to prevent H2S incidents. Respond effectively to H2S-related emergencies. Safeguard yourself and others in hazardous environments. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Oil and gas industry workers Chemical plant employees Construction site personnel Environmental safety professionals Emergency responders Anyone working in H2S-prone areas Entry-level safety personnel Health and safety enthusiasts Career path Health and Safety Officer Environmental Compliance Specialist Emergency Response Coordinator Process Operator Chemical Plant Operator Industrial Safety Consultant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

🚀 Unlock Your Communication Potential with Difficult Workplace Conversation Level 2 Course! 🚀 Are you ready to transform your workplace communication skills to the next level? Introducing Difficult Workplace Conversation Level 2 - the ultimate course designed to empower you with the tools and techniques to navigate challenging conversations like a pro. Whether you're a seasoned professional or just starting your career journey, this course equips you with the invaluable skills needed to thrive in any workplace scenario. Why Choose Difficult Workplace Conversation Level 2? Master the Art of Communication 🎨 Effective communication lies at the heart of every successful organization. With Difficult Workplace Conversation Level 2, you'll learn how to communicate with clarity, confidence, and empathy, even in the most challenging situations. From delivering constructive feedback to handling conflicts with finesse, this course covers it all. Build Stronger Relationships 🤝 In today's fast-paced work environment, building and maintaining positive relationships is essential. Our course provides you with practical strategies to foster trust, collaboration, and understanding among colleagues and stakeholders. Say goodbye to misunderstandings and hello to stronger, more resilient teams. Boost Your Professional Confidence 💼 Confidence is key to making a lasting impression in the workplace. By honing your communication skills through Difficult Workplace Conversation Level 2, you'll exude confidence in every interaction. Whether you're presenting ideas to senior management or addressing sensitive issues with peers, you'll approach each conversation with poise and assurance. Stay Ahead in Your Career 📈 In today's competitive job market, professionals who possess exceptional communication skills stand out from the crowd. Difficult Workplace Conversation Level 2 gives you the edge you need to advance in your career. From enhancing your leadership capabilities to increasing your influence within your organization, this course opens doors to new opportunities and career growth. Who is this for? Professionals at all Levels: Whether you're an entry-level employee or a seasoned executive, mastering difficult workplace conversations is essential for success at any stage of your career. Team Leaders and Managers: Effective communication is especially crucial for those in leadership positions. This course equips managers and team leaders with the skills needed to inspire, motivate, and lead their teams to success. Human Resources Professionals: HR professionals play a vital role in resolving workplace conflicts and fostering a positive organizational culture. Difficult Workplace Conversation Level 2 provides HR professionals with the expertise needed to navigate sensitive issues and promote a harmonious work environment. Career Path Entry-Level Professionals: Gain a competitive edge in the job market by showcasing your strong communication skills from the start of your career journey. Mid-Level Managers: Elevate your leadership capabilities and position yourself as a trusted mentor and advisor within your organization. Senior Executives: Lead by example and cultivate a culture of open communication and collaboration to drive organizational success. Frequently Asked Questions (FAQ) Q: Can I take this course if I have no prior experience in difficult workplace conversations? A: Absolutely! Our course is designed to accommodate learners of all levels, from beginners to seasoned professionals. Our comprehensive curriculum covers foundational concepts and practical strategies to help you succeed, regardless of your prior experience. Q: How long does it take to complete the course? A: The duration of the course may vary depending on your learning pace and schedule. However, most learners complete the course within a few weeks by dedicating a few hours each week to studying the material and practicing their skills. Q: Will I receive a certificate upon completion of the course? A: Yes, upon successful completion of Difficult Workplace Conversation Level 2, you will receive a certificate of achievement. This certificate demonstrates your commitment to professional development and mastery of essential communication skills. Q: Is there ongoing support available after completing the course? A: Absolutely! We understand that mastering difficult workplace conversations is an ongoing journey. That's why we offer continued support and resources to help you apply your newfound skills in real-world situations. Our community forums, expert-led webinars, and additional learning materials ensure that you stay connected and engaged long after completing the course. Unlock Your Potential Today! Don't let challenging conversations hold you back from reaching your full potential. Enroll in Difficult Workplace Conversation Level 2 today and embark on a transformative journey toward communication excellence. Take the first step toward unlocking new opportunities, building stronger relationships, and advancing your career. Join us and become a master of communication in the workplace! Course Curriculum Module 1 Difficult Workplace Conversations. Difficult Workplace Conversations. 00:00 Module 2 Empathy and Managing Emotions. Empathy and Managing Emotions. 00:00 Module 3 Constructive Communication and Conflict Resolution. Constructive Communication and Conflict Resolution. 00:00 Module 4 Mediation and Communication Strategies. Mediation and Communication Strategies. 00:00 Module 5 Productive Work Environment and Team Building. Productive Work Environment and Team Building. 00:00

This course will help you to get started with Linux server administration. From covering the basic concepts needed for an entry-level Linux admin to advanced topics, such as Linux special permissions and commands, you will learn it all with the help of interesting activities.

FREE Level 7 QLS Endorsed Certificate | 11 CPD Courses + 11 PDF Certificates| 140 CPD Points| Installment Payment

This comprehensive Estate Agent course caters to professionals such as Estate Agents, Real Estate Investors, Brokers, Development Managers, Property Managers, and Sales Administrators. It equips you with the necessary skills and knowledge to excel in the field of estate agency. The course covers a wide range of topics, including an in-depth exploration of the real estate industry and its history in the UK. You will receive detailed insights into property listing, letting, and selling, property law, taxation, VAT, property management, roles and responsibilities, as well as facilities management. To thrive in a competitive market, you will also learn about the marketing mix, fundamentals, techniques, and approaches. Job Responsibilities of an Estate Agent in the UK: Assisting clients in buying, selling, and renting properties Conducting property valuations and market analysis Marketing properties and arranging property viewings Negotiating offers and facilitating property transactions Providing expert advice on property prices, legal matters, and market trends Building and maintaining relationships with clients and stakeholders Keeping up-to-date with industry regulations and best practices Skills needed to be successful as an Estate Agent: Excellent communication and interpersonal skills Strong negotiation and sales abilities Good knowledge of the local property market Attention to detail and organizational skills Ability to work independently and as part of a team Proficiency in technology and online platforms Problem-solving and decision-making capabilities Expected Salaries for Estate Agents in the UK: Entry-level: £15,000 - £20,000 per year Experienced: £25,000 - £40,000 per year Senior or specialised roles: £50,000+ per year Key Features of Estate agent Career Bundle CPD Accredited Care Certificate Courses Instant PDF certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Estate agent Courses Details Course 01: Estate Agent: Property Listing, Letting, and Sales The comprehensive Estate Agent diploma course provides a detailed understanding of the real estate sector and the key roles within it. It covers skills and career paths, as well as the history of the UK property industry. Course 02: Property Law and Taxation for Accountants and Lawyers The Property Law and Taxation for Accountants and Lawyers course offers in-depth knowledge of property law and tax regulations in the UK. It is ideal for aspiring Property Accountants, Lawyers, Estate Agents, and real estate professionals. Course 03: Property Taxation and VAT The Property Law, Taxation & VAT course provides a comprehensive understanding of property-related taxation and VAT regulations. It covers the nature of the field and your key roles within it. Course 04: Property Management Ideal for those interested in property management, the Property Management course covers essential skills and knowledge. It explores the UK property market, the role of a Property Manager, and fundamental duties such as property listing, letting, and marketing. Course 05: Facilities Management Diploma The Facilities Management Diploma is designed to provide a formal qualification for individuals aspiring to work in facilities management. It covers duties, responsibilities, and core skills required for success in this field. Course 06: Property Development The Property Development Diploma equips learners with the knowledge and skills necessary for a career in property development. It focuses on the competitive property market and prepares individuals to excel in this industry. Course 07: Negotiation Skills The Negotiation Skills course teaches the techniques and stages of effective negotiation used by experienced professionals in various business settings. Course 08: Sales Skills Develop professional sales skills through this comprehensive training course. It covers winning over clients, closing deals efficiently, delivering engaging presentations, and mastering advanced body language techniques for building strong relationships. Course 09: Effective Communication Strategies Enhance your communication skills and master effective strategies for workplace conversations and interactions through this course. Course 10: Body Language The Body Language course provides essential nonverbal communication skills for business success and personal development. It covers various aspects of body language, including detecting lies, conveying messages through facial expressions, and exuding confidence in professional situations. Course 11: Presentation Skills The Presentation Skills course is essential for anyone looking to deliver successful work presentations. It teaches techniques to engage the audience, create compelling content, and make a lasting impact. Course 12: Marketing Designed for marketing professionals or individuals interested in marketing careers, this course covers marketing techniques, fundamentals, approaches, customer communication, and more. Course 13: COVID-19 Awareness Course The COVID-19 Awareness Course provides up-to-date information and statistics regarding the novel coronavirus. It covers health and safety guidelines aimed at reducing the risk of infection. Accreditation This Estate agent bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Estate agent course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 130 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Estate Agent - Essential Skills training bundle, is ideal for anyone looking to start a career in the field of real estate, which includes the following related professions: Property Developer Real Estate Agent Property Manager Real Estate Investor Real Estate Development Manager Property Sales Administrator Real Estate Analyst Real Estate Broker Requirements No prior degree or experience is required to enrol in this course. Career path This Estate agent Course will help you to explore avariety of career paths in the related industry, including: Estate Agent Property Sales Consultant Lettings Negotiator Property Manager Real Estate Broker Property Valuer Property Development Manager Commercial Property Agent Land and New Homes Sales Consultant Residential Sales Manager Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Unearth the past from the comfort of your home with our Archaeology Online Diploma Course — your gateway to exploring ancient civilisations, long-lost artefacts, and the silent stories buried beneath centuries of soil. Designed for the curious mind, this engaging online course walks you through the foundations of archaeological theory, historical timelines, excavation methodologies (in theory only, no mud required), and how to piece together the puzzle of human history using evidence left behind. Whether you're a history enthusiast, an aspiring researcher, or just someone with an eye for mystery and a soft spot for ancient ruins, this course is structured to suit all backgrounds. With easily digestible modules, insightful content, and flexible learning, it’s the ideal way to feed your fascination for the past — without dusting off a single stone. Study at your own pace and let your imagination dig a little deeper into the secrets of human civilisation. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Call Centre Module 02 : Traits of a Call Centre Agent Module 03 : Agent and Customer Relationship Module 04 : Telephone Etiquettes Module 05 : Communication Skills Module 06 : Scripts and Negotiation Techniques Module 07 : Managing Difficult Customers Module 08 : Call Centre Metrics and Benchmarking Module 09 : Call Centre Technology and Trends Learning Outcomes: Enhance your customer service abilities. Develop strong communication skills. Handle difficult customers with confidence. Understand call centre metrics and benchmarks. Stay updated with industry technology and trends. Acquire negotiation techniques for successful interactions. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Call Centre Agents Customer Service Representatives Entry-level Sales and Marketing Professionals Individuals looking to improve their communication skills Recent graduates seeking a career in customer service Anyone interested in the call centre industry Career path Call Centre Agent Customer Service Representative Telemarketing Executive Sales Support Specialist Complaints Handler Customer Relations Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

This Professional Certificate Course in Introduction to Employer Branding provides a comprehensive overview of the fundamental principles and key concepts shaping the field. Participants explore the pivotal role of employer branding in attracting and retaining top talent. The curriculum covers the core factors contributing to a robust and positive employer brand, examining their impact on organizational reputation and success. Through a blend of theory and practical insights, participants gain a solid introduction to the strategic world of employer branding. After the successful completion of this course, you will understand the following; Define the concept of employer branding and its role in attracting and retaining top talent. Explain the factors that contribute to a strong and positive employer brand. Analyze the impact of employer branding on an organization's reputation and bottom line.   This Professional Certificate Course in Introduction to Employer Branding offers a comprehensive understanding of the foundational elements crucial to effective employer branding. Participants delve into the core concept of employer branding, unraveling its role in talent acquisition and retention. The course systematically explores the key factors influencing a positive employer brand, providing insights into their intricate interplay. Participants leave with a well-rounded knowledge base, poised to navigate the landscape of employer branding with confidence. This Professional Certificate Course in Introduction to Employer Branding provides a foundational exploration of the critical aspects of employer branding. Participants will define the concept and understand its pivotal role in attracting and retaining top-tier talent. Delving into factors that contribute to a positive employer brand, attendees will gain insights into how these elements shape an organization's reputation and overall success. This course equips professionals with essential knowledge to kickstart their journey in the dynamic field of employer branding, fostering a solid understanding of its strategic implications. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Introduction to Employer Branding Self-paced pre-recorded learning content on this topic. Introduction to Employer Branding Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Early-career HR Professionals Entry-level Talent Acquisition Specialists Marketing and Communications Assistants Recent Graduates in Business and HR Small Business Owners Start-up Entrepreneurs Career Shifters Interested in HR Frontline Managers Individuals Exploring Human Resources Basics Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Duco Digital Training's course in BCS Requirements Engineering Practitioner develops your skills in the understanding and application of elicitation, analysis and management of business analysis requirements.