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2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

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***24 Hour Limited Time Flash Sale*** Xero Accounting, Bookkeeping & Sage 50- QLS Endorsed Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Embark on an exciting career path in finance with our comprehensive 'Xero Accounting, Bookkeeping & Sage 50- QLS Endorsed' course bundle. Consisting of 8 courses, this bundle offers a meticulous approach to understanding and mastering crucial accounting platforms and concepts. Start with our 3 QLS-endorsed courses, gaining an in-depth understanding of Xero Accounting, Bookkeeping, and Sage 50, all the while securing tangible, hardcopy certificates upon completion. But the journey doesn't stop there. Our bundle further includes 5 CPD QS accredited courses, covering essential aspects such as Digital Marketing, Management Accounting Tools, QuickBooks Online Bookkeeping, and Excel for Bookkeeping. You will also become proficient in the Bookkeeping tool: Google Sheets. Key Features of the Xero Accounting, Bookkeeping & Sage 50- QLS Endorsed Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Xero Accounting, Bookkeeping & Sage 50- QLS Endorsed bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Xero Accounting and Bookkeeping Online QLS Course 02: Sage 50 Accounting & Payroll QLS Course 03: Professional Bookkeeping Course 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Digital Marketing for Beginners to Advanced Course 02: Management Accounting Tools Course 03: QuickBooks Online Bookkeeping Diploma Course 04: Excel for Bookkeeping Course 05: Bookkeeping Tool: Google Sheets In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Xero Accounting, Bookkeeping & Sage 50- QLS Endorsed courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. With our Xero Accounting, Bookkeeping & Sage 50 bundle, your financial skills will reach new heights, opening doors to countless career opportunities in the accounting world. Dive into our 'Xero Accounting, Bookkeeping & Sage 50- QLS Endorsed' course bundle and experience the transformation firsthand. Learning Outcomes of Xero Accounting, Bookkeeping & Sage 50: Understand and navigate the Xero Accounting and Bookkeeping platform. Gain knowledge about Sage 50 Accounting & Payroll. Become proficient in professional bookkeeping practices. Acquire skills in digital marketing for a holistic career approach. Understand and use various management accounting tools. Learn to use QuickBooks Online for bookkeeping tasks. Master Excel and Google Sheets for bookkeeping. Why Choose Us? Get 3 Free QLS Endorsed Certificate upon completion of Xero Accounting, Bookkeeping & Sage 50 Get a free student ID card with Xero Accounting, Bookkeeping & Sage 50 Training program (£10 postal charge will be applicable for international delivery) The Xero Accounting, Bookkeeping & Sage 50 is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Xero Accounting, Bookkeeping & Sage 50 course materials The Xero Accounting, Bookkeeping & Sage 50 comes with 24/7 tutor support This comprehensive 'Xero Accounting, Bookkeeping & Sage 50- QLS Endorsed' bundle provides a unique blend of 8 courses, crafted to give learners an in-depth understanding of contemporary accounting platforms and tools. From mastering the art of professional bookkeeping to becoming proficient in using Sage 50 for payroll tasks, you will gain theoretical knowledge that is crucial for excelling in the financial sector. Our Xero Accounting, Bookkeeping & Sage 50 bundle also equips you with essential skills such as using QuickBooks for online bookkeeping, leveraging Excel and Google Sheets for financial tasks, and understanding the application of digital marketing in the world of finance. With such a diverse set of skills, you will be ready to tackle a wide range of career opportunities in the accounting sector. *** Course Curriculum *** QLS Course 01: Xero Accounting and Bookkeeping Online Introduction Getting Started Invoices and Sales Bills and Purchases Bank Accounts Products and Services Fixed Assets Payroll VAT Returns =========>>>>> And 12 More Courses <<<<<========= How will I get my Certificate? After successfully completing the Xero Accounting, Bookkeeping & Sage 50 course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*13 = £168) QLS Endorsed Hard Copy Certificate: Free (For The 3 QLS Course: Previously it was £119*3 =357) CPD 450 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Xero Accounting, Bookkeeping & Sage 50 bundle. This bundle is ideal for: Aspiring professionals interested in becoming proficient in Xero Accounting, Bookkeeping, and Sage 50. Existing financial professionals looking to update their skills with the latest platforms and tools. Individuals interested in learning about management accounting tools. Those looking to gain an understanding of how digital marketing applies to the finance sector. Requirements You will not need any prior background or expertise to enrol in this Xero Accounting, Bookkeeping & Sage 50 course. Career path After completing this Xero Accounting, Bookkeeping & Sage 50 bundle, you are to start your career or begin the next phase of your career. Xero Accountant: (£25,000 - £45,000) Sage 50 Payroll Specialist: (£22,000 - £40,000) Professional Bookkeeper: (£20,000 - £35,000) Management Accountant: (£32,000 - £55,000) QuickBooks Online Bookkeeper: (£20,000 - £40,000) Digital Marketing Specialist in Finance: (£26,000 - £50,000) Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

🌟 Unlock the Power of Information Management with 'Information Overload - Surplus of Data, Deficit of Time' Course! 🌟   Are you drowning in a sea of information but struggling to stay afloat with limited time? The digital age has blessed us with an abundance of data, yet mastering how to harness this information efficiently remains a challenge. ⏳ Time is your most valuable asset, and this course is your key to mastering the art of managing information overload!     🚀 Our comprehensive course offers: Strategies for Efficient Information Processing: Learn techniques to sift through the surplus of data swiftly and extract the most relevant insights without getting overwhelmed. Productivity Hacks for Time Optimization: Discover time-saving methods and tools to streamline your workflow, allowing you to make the most of your precious time. Effective Organization and Prioritization Techniques: Gain insights into organizing information effectively and prioritizing tasks to maximize productivity without sacrificing quality. Mindfulness and Stress Management in Information Handling: Understand how to maintain a healthy balance and reduce stress while navigating through the data deluge. Practical Exercises and Real-Life Scenarios: Apply learned strategies through hands-on exercises and real-world scenarios to solidify your understanding and implementation.   🎓 Taught by industry experts with years of experience in information management, this course equips you with the skills needed to conquer information overload, empowering you to thrive in today's data-driven world. 🌐 Join a community of like-minded individuals and embark on a journey to master the art of handling information overload effectively! Course Curriculum Module- 1 00:00 Module- 2 00:00 Module- 3 00:00 Module- 4 00:00 Module- 5 00:00 Module- 6 00:00 Module- 7 00:00 Module- 8 00:00 Module- 9 00:00 Module- 10 00:00