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Course Overview Conflicts are responsible for wasting valuable time, creating a toxic work environment and disrupting relationships. That's why it is important to address the issues before they get out of hand. Learn how to resolve conflict and establish a peaceful environment in the workplace with our Conflict Resolution Skills Training course. Through the engaging modules of this course, you will gain a deep understanding of the principles of conflict resolution. Here, you will learn how to manage negative views and emotions. Then the course will focus on conflict resolution methods. Furthermore, the course will also teach you the strategies for using meditation for conflict resolution. So, if you want to add a valuable skill set to your resume and boost your employability, enrol now! Course Sneak Peek Learning Outcomes Learn the definition of conflict and how conflict sparks Know how to handle negative emotions and opinions Understand the process of looking at the situation from a broader point of view. Familiarise yourself with effective conflict resolution methods Learn how to use meditation in resolving conflicts Course Promo Why Should Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Conflict management Problem-solving Team building Who Should Take this Conflict Resolution Skills Training? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Who Should Take This Conflict Resolution Skills Training? Whether you're an existing practitioner or an aspiring professional, this Conflict Resolution Skills Training course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Conflict Resolution Skills Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing and passing the Conflict Resolution Skills Training  successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in Hard Copy at £39 or in PDF format at £24. Career Path This exclusive Conflict Resolution Skills Training course will equip you with effective skills and abilities and help you explore career paths such as  ManagerCustomer Service Executive HR Executive Course Curriculum Module 01: Understanding Conflict and How it Begins Understanding Conflict and How it Begins 00:07:00 Module 02: Dealing with Emotions and Decisions During Conflict Dealing with Emotions and Decisions During Conflict 00:07:00 Module 03: Standing Back and Reaching Better Outcomes Dealing with Emotions and Decisions During Conflict 00:07:00 Module 04: Effective Conflict Resolution Methods Effective Conflict Resolution Methods 00:08:00 Module 05: What to Look for in Mediation What to Look for in Mediation 00:09:00 Module 06: Aftermath of a Conflict Aftermath of a Conflict 00:07:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Effective Communication Techniques for Teachers and Trainers Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Effective Communication Techniques for Teachers and Trainers Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training After you have successfully completed your assignment, you will be qualified to apply for a CPD Certification from The Teachers Training. The PDF certificate can be downloaded after you have completed your course. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Basic Concept of Communication Basic Concept of Communication 00:30:00 Module 02: Foundations of Classroom Communication Foundations of Classroom Communication 00:30:00 Module 03: Effective Verbal and Nonverbal Communication Effective Verbal and Nonverbal Communication 00:30:00 Module 04: Importance of Effective Listening Importance of Effective Listening 00:30:00 Module 05: Strategies for Building Effective Communication Strategies for Building Effective Communication 00:30:00 Module 06: Sharing Information in the Classroom Sharing Information in the Classroom 00:30:00 Module 07: Leading Classroom Discussions Leading Classroom Discussions 00:30:00 Module 08: Communicative Reading and Storytelling Communicative Reading and Storytelling 00:30:00 Module 09: Using Classroom Talk to Encourage Students' Thinking Using Classroom Talk to Encourage Students' Thinking 00:30:00 Module 10: Communicating with Parents Communicating with Parents 00:30:00 Module 11: Communicating with Colleagues Communicating with Colleagues 00:30:00 Module 12: Communicating with Administrators Communicating with Administrators 00:30:00 Module 13: Communicating with Difficult People Communicating with Difficult People 00:30:00 Module 14: Communicating in Less-Than-Ideal Circumstances Communicating in Less-Than-Ideal Circumstances 00:30:00

SEN Teacher Training - Special Educational Needs Are you ready to significantly impact the lives of students with special educational needs? Our SEN Teacher Training - Special Educational Needs course offers a comprehensive exploration of critical topics essential for Special Needs Education Teachers. This course is your path to becoming an influential and dedicated educator in special education. As the SEN Teacher Training - Special Educational Needs course begins, you will gain a deep understanding of the legal framework and regulations that govern special education. Besides, you will acquire the skills to analyse how different disabilities and conditions impact the students' participation, engagement, and academic performance. Moreover, this SEN Teacher Training - Special Educational Needs course will assist you in developing leadership skills that are essential for making a difference in the lives of students with SEN. One of the foundations of excellent SEN teaching is understanding how disabilities and conditions affect participation and learning. We break down the learning profiles of SEN conditions like dyslexia, ADHD, and autism spectrum disorder so that you can understand your students' specific problems. With this knowledge, you can develop targeted strategies to unlock each student's potential. In this SEN Teacher Training - Special Educational Needs course, you will learn step-by-step methods for assessment, individualised education plans, differentiation, and evidence-based techniques to enhance learning and engagement. You will also explore the roles and functions contributing to successful support for students with special needs. Enrol now in the SEN Teacher Training - Special Educational Needs course and gain the knowledge to help every child thrive in an academically, socially, and emotionally supportive environment. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training After you have successfully completed your assignment, you will be qualified to apply for a CPD Certification from The Teachers Training. The PDF certificate can be downloaded after you have completed your course. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. SEN Teacher Training - Special Educational Needs Module 1: Special Needs Education Teacher Special Educational Needs (SEN) Teacher 00:11:00 Module 2: Statutory and Regulatory Context for SEN Statutory and Regulatory Context for SEN 01:02:00 Module 3: Principles and Practice of Leadership in Different Contexts Principles and Practice of Leadership in Different Contexts 00:33:00 Module 4: How SEN and Disabilities Affect Pupils' Participation and Learning How SEN and Disabilities Affect Participation and Learning 00:31:00 Module 5: Strategies for Improving the Performance of the Pupils with SEN Strategies for Improving the Performance of the Pupils with SEN 00:18:00 Module 6: Whole-School Planning and Organisation Whole-school Planning and Organisation 01:04:00 Module 7: Assessment Assessment 00:14:00 Module 8: Teamwork for SEN: Roles and Functions Teamwork for SEN Roles and Functions 01:05:00 Module 9: Planning for Individual Students with SEN Planning for Individual Students with SEN 00:22:00 Module 10: Teaching and Learning in the Inclusive School Teaching and Learning in the Inclusive School 00:40:00

120 hours TEFL / TESOL Certification Course Overview The demand for English is ever-growing, and so is the need for good English language instructors. This profession also allows you to meet people from different cultures and opens up opportunities to work around the world. So, if you wish to build a thriving career in this promising industry, start your training with our exclusive 120 hours TEFL / TESOL Certification Course. Through the easy-to-follow yet informative modules, you will develop the competence and confidence to provide quality English training. The course will educate you on different teaching methodologies. In addition, you will receive detailed lessons on how to teach productive and receptive skills - reading, writing, listening and speaking. Also, you will acquire the ability for efficient classroom management and materials development. The course will also teach you the strategies for using games and activities to teach English.  Enrol in 120 hours TEFL / TESOL Certification Course today! Course Preview Learning Outcomes Get an overall understanding of the English language teaching and learning process Familiarise yourself with language teaching methodologies Develop the ability to teach productive skills such as writing and reading Grasp the expertise for receptive skills like reading and listening Build the core skills required for classroom management and student motivation Why Take this Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos and materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Quickly access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. Free Resource - Student ID Card: How to Get a Student ID Card in the UK? Who Should Take this Course? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. What Skills will You Learn from this Course? English Teaching Lesson Planning Material Development. Are There Any Entry Requirements? This 120 hours TEFL / TESOL Certification Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Assessment Method This course does not involve any assessment.  Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path with 120 hours TEFL / TESOL Certification Course This exclusive 120 hours TEFL / TESOL Certification Course will equip you with effective skills and abilities and help you explore career paths such as  English Instructor School Teacher Teaching Assistant 120 hours TEFL (TESOL) Module 01: Introduction to English Language Teaching & Learning Introduction to English Language Teaching & Learning 00:13:00 Module 02: Linguistics Linguistics 00:42:00 Module 03: English Pronunciation English Pronunciation 00:28:00 Module 04: Teaching Grammar and Vocabulary Teaching Grammar and Vocabulary 00:33:00 Module 05: Language Teaching Methodologies Language Teaching Methodologies 00:22:00 Module 06: Teaching Receptive Skills: Reading Teaching Receptive Skills: Reading 00:17:00 Module 07: Teaching Productive Skills: Writing Teaching Productive Skills: Writing 00:15:00 Module 08: Teaching Receptive Skills: Listening Teaching Receptive Skills: Listening 00:16:00 Module 09: Teaching Productive Skills: Speaking Teaching Productive Skills: Speaking 00:14:00 Module 10: Lesson Planning and Creating Materials Lesson Planning and Creating Materials 00:27:00 Module 11: Use of Games and Activities Use of Games and Activities 00:13:00 Module 12: Technology in Second Language Teaching & Learning Technology in Second Language Teaching & Learning 00:20:00 Module 13: Classroom Management and Student Motivation Classroom Management and Student Motivation 00:31:00 Module 14: Teaching English: Situational Approach Teaching English: Situational Approach 00:34:00 Module 15: Professional Development and Employment Professional Development and Employment 00:27:00 Assignment- 120 hours TEFL / TESOL Certification Course Assignment- 120 hours TEFL / TESOL Certification Course 7 days Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Estate Agent Diploma Overview The real estate industry is one of the most lucrative industries in the UK. A real estate agent can earn up to £52k per year. However, as it is an up-and-coming industry, the competition is also high. You will need to have a solid foundation to beat your competitors if you want to shine here. The Estate Agent Diploma CPD Accredited course is here to help you build your expertise. It will equip you with the skills and ability to stay ahead of the crowd.  From the Estate Agent Diploma CPD Accredited course, you will learn the core principles of the real estate industry. The highly engaging modules will enlighten you on different estate agents and their roles. In addition, you will get the opportunity to develop the essential skills for property management and property valuation. Furthermore, the course will teach you the tips and tricks to selecting the best properties. Next, from this valuable course, you will also learn about the laws and regulations related to the real estate industry.  This comprehensive Estate Agent Diploma CPD Accredited will provide you with fundamental knowledge and skills within a few steps. Along with that, you will receive a CPD accredited certificate after completing the course. This certificate will elevate your resume and help you establish a promising career.  Course Preview Learning Outcomes Get introduced to different types of estate agents Understand the roles and responsibilities of an estate agent Learn the strategies for property valuation Elevate your negotiation skills Acquire the skills and ability required for property management Know the techniques of selecting the best properties Learn the laws and regulations regarding real estate in the UK Who is the Estate Agent Diploma CPD Accredited Course for? This Estate Agent Diploma CPD Accredited course is designed for individuals aspiring to join the real estate industry. It is also beneficial for professionals already working in this area.  Why Choose this Estate Agent Diploma CPD Accredited Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test for the old version of this course and no test is required for the new version of the course. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Course Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £14.99 or in PDF format at a cost of £11.99. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Career Path The Estate Agent Diploma CPD Accredited course is a useful qualification to possess, especially to people with careers in: Real Estate Agents Closing Agents Realty Specialist Real Estate Consultant Real Estate Specialist Mortgage Advisers Estate Agent Diploma CPD Accredited - Updated Version Introduction to the Course - Estate Agent 00:03:00 Module 01 - Estate Agent: An Introduction 00:24:00 Module 02 - Different Types of Estate Agents 00:18:00 Module 03 - Getting Started on the Job 00:19:00 Module 04 - Listing Property: Finding the Sellers 00:27:00 Module 05 - Valuation Process 00:24:00 Module 06 - Negotiating as Estate Agent 00:15:00 Module 07 - Selling Property: Finding the Buyers 00:26:00 Module 08 - Letting Property 00:34:00 Module 09 - Technology for Estate Agents 00:24:00 Module 10 - Regulation of Estate Agents 00:16:00 Final Recap to the Course 00:00:00 Assignment Assignment - Estate Agent Diploma CPD Accredited 00:00:00 Estate Agent Diploma CPD Accredited - Old Version Estate Agent What is an Estate Agent? 00:15:00 Real Estate 00:15:00 The Different Types of Agents 00:15:00 What a Real Estate Agent Does 00:15:00 Pros and Cons of Hiring an Estate Agent 00:15:00 Knowing Your Clients 00:30:00 Day in the life of Estate Agent 00:30:00 Property Valuation 00:30:00 Handling Viewings 00:15:00 Property Negotiation 00:30:00 Property Management 00:30:00 Real Estate Laws 00:30:00 Being an Agent Selecting The Best Properties 00:30:00 Leasing Instead Of Selling 00:30:00 Buyers Interest 00:15:00 Be Zone Conscious 01:00:00 Home Loans 00:15:00 Knowing When You're Ready To Buy 00:15:00 Is Your Lake Home For Sale? 01:00:00 Living The Waterfront Lifestyle Every Day 00:15:00 How To Locate Waterfront Property Rentals 00:15:00 Real Estate Front 00:15:00 Legal System & Real Estate UK An Introduction to the UK legal system 00:15:00 Different Types of Investment Structures 00:15:00 Commercial Leases 00:15:00 Title & Registration 00:15:00 Finance in Real Estate 00:15:00 Investment Purchase Procedure 00:15:00 Acquisition Costs 00:15:00 Land Usage 00:15:00 Planning & Environment 00:15:00 Investment Structure & Key Legislations 00:15:00 Recommended Reading Recommended Reading : Estate Agent Diploma 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Estate Agent Diploma CPD Accredited 00:30:00 Final Exam Final Exam- Estate Agent Diploma CPD Accredited 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Course Description Get instant knowledge from this bite-sized Bipolar Disorder Awareness Part - 1 course. This course is very short and you can complete it within a very short time. In this Bipolar Disorder Awareness Part - 1 course you will get fundamental ideas of bipolar disorder, the key understanding of associated problems with bipolar disorder and so on. Enrol in this course today and start your instant first step towards learning about mental illness. Learn faster for instant implementation. Learning Outcome Understand mental illness Gain in-depth knowledge of the bipolar disorder Deepen your understanding of associated problems with bipolar disorder Understand the strategies for managing symptoms of bipolar disorder Learn about social inclusion Gain an excellent understanding of caring for and helping someone with bipolar disorder How Much Do Psychologists Earn? Senior - £64,000 (Apprx.) Average - £40,000 (Apprx.) Starting - £25,000 (Apprx.) Requirement Our Bipolar Disorder Awareness Part - 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Bipolar Disorder Awareness Part - 1 Module 01: Mental Illness 00:25:00 Module 02: Bipolar Disorder 00:18:00 Module 03: Associated Problems That Frequently Co-occur with Bipolar Disorder 00:31:00 Module 04: Strategies for Managing Symptoms of Bipolar Disorder 00:21:00 Module 05: Social Inclusion 00:17:00 Module 06: Caring for and Helping Someone with Bipolar Disorder 00:25:00 Assignment Assignment - Bipolar Disorder Awareness Part - 1 00:00:00

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

Are you fighting to beat your bad habit? Do you need help controlling your urges? In Powerful Discipline Guide, you will learn how to train your brain for self-discipline mastery. You will learn why self-discipline is so important to achieving your life goals, and why having poor discipline can destroy you. Broke down into four detailed modules, this personal development course introduces seven effective strategies for building unbreakable self-discipline. You will learn how to eliminate temptations to create an environment free of distractions to improve your productivity and boost your willpower. This course will also teach you how to make effective lifestyle changes to gain complete mastery over your mind. Learning Outcomes: Learn the art of discipline and control to overcome challenging timesTrain your brain to beat your bad habits and stay strong to control your urgesUnderstand the benefits of self-discipline and how having poor discipline can destroy youDiscover 7 effective strategies for building unbreakable self-disciplineKnow the differences between discipline and motivationIncrease your productivity and boost your willpower through effective mind exercisesEliminate temptations and create an environment free of distractions Career Path This discipline training course will train your brain to master self control and build unshakable self confidence. On successful completion, learners will have the skills to stay in control of their urges and build incredible willpower. This course is ideal for: Life CoachesSports ProfessionalsStudentsAnyone looking to lose weightAnyone looking to beat their bad habits Unit 01: Introduction 1 - Introduction 00:02:00 Unit 02: Art of Discipline & Benefits The Art of Discipline 00:08:00 Benefits of Self-Discipline 00:10:00 Unit 03: KEY Discipline Skills, Tools & Insights Why Poor Discipline Can Destroy You 00:10:00 7 Strategies to Build Unbreakable Self-Discipline 00:10:00 How to Develop Powerful Self Discipline 00:11:00 Superiority of Discipline over Motivation 00:07:00 Unit 04: Conclusion Final Thoughts & Tips 00:01:00

Are you looking for some powerful strategies for putting a stop to your overeating once and for all? The Binge: Health Lifestyle Diet course breaks down the science behind binge eating, introducing effective strategies for curbing food cravings and staying motivated. Designed by industry experts, you will learn how to train your brain to control your unhealthy dietary habits, as well as explore the different ways to overcome eating disorders. This course will equip you with the knowledge to start leading a healthy, binge-free lifestyle in no time, taking you through the different types of overeating and their causes. Whether you are looking to kickstart a career in nutrition or healthcare, or need support in losing weight and finding that motivation, this course will provide you with the essential knowledge you need. Learning Outcomes: Start your journey towards a healthy, binge-free lifestyleUnderstand the science behind overeating and its health implicationsKnow how to recognise the signs of compulsive overeatingTrain your brain to stay motivated and in control of your food cravingsLearn about the ten different types of overeating and their common causesOvercome your eating disorder through effective strategies learnt in this courseKickstart a career in nutrition or healthcare with a formal online qualification Career Path Once you have successfully completed this course, you will have an excellent understanding of the science behind overeating and the dangers of binging food. This course will equip you with the skills to kickstart a career in any of the following professions: Certified NutritionistDietitianNurse AdvisorNutrition Coach Section 01: Introduction & First Concepts Introduction to a Healthy Binge-Free Lifestyle 00:02:00 Section 02: Terrifying Food Facts Terrifying Food Facts 00:05:00 Section 03: Understanding Overeating The Science behind Overeating 00:06:00 Signs of Compulsive Overeating 00:05:00 Why You Lack Control around Food 00:06:00 The Dangers of Overeating 00:06:00 Section 04: How to Beat Overeating The 10 Types of Overeating 00:07:00 Great Strategies to Prevent Overeating 00:10:00 Overcoming an Overeating Disorder 00:09:00 Section 05: Final Ideas & Tips Final Ideas & Tips 00:01:00

Strength, resilience and drive are essential to personal and professional development. In the Strength Resilience & Drive Level 2 course, you will learn how to strengthen your resilience and get into the growth mindset to achieve your life and career goals. You will learn effective strategies for developing grit and resilience in the workplace, taking learners through real-life examples. If you're looking to build confidence and drive in your professional or personal life, and feel like you need some guidance to set you on the path to success, then this course will equip you with the skills to make that happen.  Start transforming your life today, and find out your true potential! Learning Outcomes: Develop the mindset of a winner to achieve your professional and personal goals Build your GRIT, determination and resilience to get ahead in your career Realise your true potential and personal strengths to go above your expectations Gain the skills to overcome obstacles and challenges that may come your way Be the best version of yourself you can be by learning expert mind tricks and brain games Understand your strengths and weakness, and learn how to thrive in the workplace Learn from inspirational real-life stories to transform your life for good Know how to apply GRIT in the workplace to take your career to the next step Career Path This is a life-changing course for those who are looking for effective strategies for personal development. It is also ideal for anyone looking for a formal qualification to kickstart a career in a related profession, including the following: Lifestyle Coach Mentor Motivational Speaker Trainer Section 01: Introduction Introduction 00:02:00 Resilience & the Growth Mindset 00:08:00 Grit & Resilience 00:04:00 Real-Life Examples 00:03:00 Section 02: Fast Resilience Grit & Growth Mindset 00:09:00 Grit in the Workplace 00:08:00 Section 03: Weighing Cultivating Grit 00:03:00 Grit - An Acronym 00:03:00 Section 04: Playing Grit & Risk-Taking 00:04:00 Section 05: Top Grit & Personal Wellness 00:15:00 10 Tips to Increase Resilience 00:00:00 Section 06: Final Thoughts & Tips Final Tips & Ideas 00:02:00