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This course will teach you how Selenium WebDriver is used to test web applications. You will start by understanding the concepts of Java and gradually move toward understanding Selenium, TestNG framework, Maven, Jenkins, Cucumber, Gherkin, and a lot more interesting topics that will make you a pro in automation testing.

Delve into the intricate world of customer service within the vibrant sectors of tourism and hospitality. This course equips participants with the essential skills and knowledge to navigate the unique challenges and opportunities of delivering exceptional service experiences in these dynamic industries. After the successful completion of the course, you will be able to learn about the following, ⦁ Understand the Concept of Service Quality and its Significance In Business, Specifically in the Context of Customer Service. ⦁ Identify and Explain the Unique Characteristics and Challenges of Customer Service in the Tourism and Hospitality Industries. ⦁ Describe the Principles and Key Elements of Excellent Customer Service and How they Contribute to Customer Satisfaction and Loyalty. ⦁ Gain an Introductory Understanding of Performance Management and its Relevance in Enhancing Customer Service and Organisational Effectiveness. ⦁ Develop Strategies and Techniques for Managing Complaints Effectively in Tourism and Hospitality Organizations thereby Ensuring Customer Satisfaction and Resolution. ⦁ Demonstrate the Principles of Effective Communication and Interpersonal Skills in Customer Service Interactions both Face-to-face and through Various Communication Channels. ⦁ Recognise the Importance of Teamwork and Collaboration in Delivering Consistent and High-quality Customer Service Experiences and Understand How to Contribute Effectively to a Collaborative Work Environment. Participants will explore the concept of service quality and its significance in business, with a specific focus on customer service within the tourism and hospitality sectors. Key topics include identifying the unique characteristics and challenges of customer service in these industries, principles of excellent customer service, performance management's role in enhancing service quality, effective complaint management strategies, principles of communication and interpersonal skills, and the importance of teamwork in delivering consistent service experiences. The course "Understanding Customer Service in Tourism and Hospitality" delves into the crucial role of excellent service in these sectors. It covers key aspects such as customer expectations, service quality, and effective communication to ensure customer satisfaction and loyalty in tourism and hospitality settings. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Self-paced pre-recorded learning content on this topic. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Hospitality Service Specialist Tourism Customer Care Coordinator Guest Experience Manager Front Desk Concierge Travel and Tourism Consultant Guest Relations Officer Service Excellence Supervisor Hospitality Communication Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Elevate your environmental consciousness with our Environmental Awareness Training. From pollution understanding to sustainable practices and legal standards, this course empowers you with the knowledge to make a positive impact on our planet.

The aim of this course is to provide an understanding of the intersection of law and ethics, including major ethical perspectives, ethical decision-making models, and the relationship between law and ethics. Students will learn about the importance of setting an ethical tone at the top of an organization and the ethical decision tree for business leaders. The course will cover the short- and long-term returns and the promotion of ethical behavior and social responsibility in the marketplace. Students will also gain knowledge about the history and basic framework of antitrust laws, including horizontal and vertical restraints of trade, price discrimination, and concentrations of market power. The course will also explore antitrust enforcement, antitrust injury, limitations of antitrust enforcement, and antitrust considerations. After the successful completion of the course, you will be able to learn about the following, Law & Ethics: What Is Ethics? Major Ethical Perspectives. An Ethical Decision Model. Relationship b/w law and ethics. Ethical tone sets at the top. Ethical business leader decision tree. Tension b/w short- and long-term returns. Social Responsibility. Positive actions. Promoting ethical Behaviour. Moral of the marketplace. Antitrust: History and Basic Framework of Antitrust Laws. Horizontal Restraints of Trade. Vertical Restraints of Trade. Price Discrimination- The Robinson-Patman Act. Sherman Act, Section 2- Concentrations of Market Power. Acquisitions and Mergers under Section 7 of the Clayton Act. Unfair Methods of competition section 5 of the federal commission act. Antitrust enforcement. Antitrust injury. Limitations of antitrust enforcement. Antitrust considerations. This course aims to explore the intersection of law and ethics, with a particular focus on the major ethical perspectives and an ethical decision-making model. Students will examine the relationship between law and ethics and how ethical tone sets at the top of an organization. The course will cover topics such as the tension between short- and long-term returns, social responsibility, promoting ethical behaviour, and the morale of the marketplace. Additionally, students will learn about antitrust laws, including the history and basic framework of antitrust laws, horizontal and vertical restraints of trade, price discrimination, and concentrations of market power. The course will also cover acquisitions and mergers under Section 7 of the Clayton Act, unfair methods of competition under Section 5 of the Federal Commission Act, antitrust enforcement, antitrust injury, and the limitations of antitrust enforcement. The aim of this course is to provide an understanding of the intersection of law and ethics, including major ethical perspectives, ethical decision-making models, and the relationship between law and ethics. Students will learn about the importance of setting an ethical tone at the top of an organization and the ethical decision tree for business leaders. The course will cover the short- and long-term returns and the promotion of ethical behavior and social responsibility in the marketplace. Students will also gain knowledge about the history and basic framework of antitrust laws, including horizontal and vertical restraints of trade, price discrimination, and concentrations of market power. The course will also explore antitrust enforcement, antitrust injury, limitations of antitrust enforcement, and antitrust considerations. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Concept and Implications of Ethics and Antitrust in Business Self-paced pre-recorded learning content on this topic. Concept and Implications of Ethics and Antitrust in Business Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Ethics and Compliance Officer Antitrust Attorney Corporate Social Responsibility Manager Business Ethics Consultant Antitrust Investigator Compliance Analyst Risk Management Specialist Business Conduct and Ethics Trainer Antitrust Litigation Specialist Corporate Responsibility Coordinator Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Unlock the secrets of the skies and embark on an enlightening journey through the science of weather and climate with our "Introduction to Meteorology" course. Whether you're fascinated by the clouds, curious about climate change, or eager to understand natural hazards, this course is your gateway to comprehending the dynamic forces that shape our environment. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In "Introduction to Meteorology," learners explore the science behind weather and atmospheric phenomena. They study the structure and composition of the atmosphere, gaining insights into how it affects weather patterns and climate. By examining the solar system, learners understand Earth's position and its interaction with celestial bodies, influencing weather and seasons. They delve into cloud formation processes, learning how different types affect weather conditions. Precipitation studies focus on the various forms of rain, snow, and hail, and their impact on ecosystems and human activities. The course also covers climate change and global warming, emphasizing their causes, effects, and ongoing scientific debates. Understanding natural hazards like hurricanes, tornadoes, and droughts helps learners appreciate the risks and mitigation strategies essential for weather-related safety and environmental stewardship. Course Curriculum Module 01: Introduction to Meteorology Module 02: The Atmosphere Module 03: The Solar System Module 04: Clouds and their Development Module 05: Precipitation Module 06: Climate Change and Global Warming Module 07: Natural Hazards Learning Outcomes Understand basic principles of meteorology and atmospheric dynamics. Identify components of the atmosphere and their roles in weather. Explain the relationship between the solar system and Earth's climate. Describe the formation and classification of different types of clouds. Analyze processes leading to various forms of precipitation. Discuss the concepts and implications of climate change and global warming. Recognize the types and impacts of natural hazards related to weather. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Students interested in understanding weather patterns and phenomena. Professionals in environmental science seeking foundational meteorological knowledge. Educators aiming to enhance their understanding of meteorological concepts. Individuals preparing for careers in climate research or weather forecasting. Anyone curious about the science behind weather and natural disasters. Career path Meteorologist Climate Scientist Environmental Consultant Research Scientist (Meteorology) Weather Forecaster Environmental Policy Analyst Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you passionate about creating breathtaking floral designs that leave lasting impressions? Do you dream of transforming ordinary spaces into extraordinary experiences with the beauty of flowers? Our Events Floral Arrangement & Design course is the perfect opportunity to turn your floral aspirations into reality! Key Features: CPD Certified Developed by Specialist Lifetime Access In the Events Floral Arrangement & Design course, learners will explore the fundamentals of design, including essential elements and principles. They will gain hands-on experience in creating a variety of floral arrangements, starting from basic techniques and progressing to more advanced designs. The course covers a range of styles and themes, ensuring students can craft beautiful and unique arrangements for different occasions. Special focus is given to wedding floristry, teaching how to design elegant bouquets and decorations tailored for weddings. Additionally, the course includes training on creating respectful and tasteful funeral flower arrangements. Throughout, students will develop their creativity, learn to use different flowers and materials effectively, and master the skills needed for professional floral design. This comprehensive course equips learners with the knowledge and practical expertise to excel in the floral arrangement industry. Course Curriculum Module 01: Elements and Principles of Design part 1 Module 02: Elements and Principles of Design part 2 Module 03: How to Make Floral Arrangements- part 1 Module 04: How to Make Floral Arrangements- part 2 Module 05: Beautiful Floral Designs part 1 Module 06: Beautiful Floral Designs part 2 Module 07: Wedding Floristry- part 1 Module 08: Wedding Floristry- part 2 Module 09: Making Funeral Flower Arrangements Learning Outcomes Master the foundational elements and principles of floral design. Create stunning floral arrangements with expert techniques and tools. Design beautiful, impactful floral displays for various events. Develop exquisite floral arrangements tailored for weddings. Craft meaningful and elegant funeral flower arrangements. Integrate advanced floral design principles into your creative process. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring florists seeking design knowledge. Event planners enhancing their floral skills. Hobbyists passionate about floral arrangement. Wedding coordinators specializing in floristry. Funeral directors offering personalised flower arrangements. Career path Event Florist Wedding Florist Floral Designer Funeral Florist Floral Design Instructor Floral Shop Owner Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to Hop on a journey into the future of gardening? Picture this: a lush, vibrant oasis flourishing within the confines of your own home or greenhouse. Dive deep into the realm of hydroponics, where soil is but a memory and plants thrive in nutrient-rich waters. Our comprehensive course opens the gates to this fascinating world, guiding you through each stage with expert knowledge and hands-on techniques. Key Features: CPD Certified Developed by Specialist Lifetime Access Delve into the heart of hydroponic culture, discovering the intricate systems that sustain plant life without the need for traditional soil. From understanding plant nutrition to mastering the art of equipment selection, each module equips you with essential skills to nurture your botanical wonders. Dive into the realm of rooting media, seedling care, and plant maintenance, ensuring your green companions reach their full potential. Encounter and overcome nutritional challenges with confidence, learning to troubleshoot and adapt as you cultivate your own green paradise. And with a special focus on greenhouse growing, you'll unlock the secrets to creating thriving ecosystems in controlled environments, harnessing the power of nature to transform your surroundings into a haven of abundance. Course Curriculum Module 01: Introduction to Hydroponics Module 02: Systems of hydroponic culture Module 03: Plant Nutrition Module 04: Equipment Module 05: Rooting media Module 06: Seedling and Plant Maintenance Module 07: Nutritional Problems and Solutions in Plant Module 08: Growing in Greenhouses Learning Outcomes: Understand fundamentals of hydroponic gardening for efficient plant cultivation. Identify various hydroponic systems and their suitability for different plants. Analyze plant nutrition requirements and implement appropriate feeding schedules. Select and utilize equipment necessary for successful hydroponic gardening operations. Explore different rooting media options and their impact on plant growth. Demonstrate proficiency in greenhouse hydroponic cultivation techniques for optimal yields. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Beginners interested in innovative gardening techniques. Horticulture enthusiasts seeking advanced cultivation methods. Farmers aiming to enhance crop productivity and sustainability. Urban dwellers keen on indoor gardening solutions. Students pursuing agricultural or botanical studies. Career path Hydroponic Farm Manager Greenhouse Technician Agricultural Research Assistant Urban Agriculture Consultant Hydroponic Equipment Sales Representative Botanical Garden Curator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Become an exceptional waiter with our comprehensive training course designed to elevate your hospitality skills and career prospects. Whether you're starting out or looking to refine your expertise, this course covers essential modules tailored for success in the service industry. Key Features: CPD Certified Developed by Specialist Lifetime Access In this Waiter Training course, learners will gain essential skills to excel in their role. They will learn the importance of maintaining cleanliness and hygiene standards, ensuring a safe and healthy environment for customers. Handling equipment with efficiency and care will be emphasized, ensuring smooth operations in a restaurant setting. Participants will develop expertise in controlling food and beverage orders, along with effective selling techniques to enhance customer satisfaction. They will also master the art of serving beverages professionally. Customer service will be a key focus, teaching learners how to interact courteously and efficiently with guests, following a structured service sequence. Understanding risks and implementing preventive measures will be crucial for maintaining safety in the workplace. Lastly, learners will receive valuable tips and hints for achieving success as a waiter, equipping them with practical knowledge to deliver exceptional service and create a positive dining experience for patrons. Course Curriculum Module 01: Hygiene Module 02: Equipment Handling Technique Module 03: Food & Beverage Control and Selling Techniques Module 04: Beverage Module 05: Customer Service and Service Sequence Module 06: Understanding Risks and Preventive Measures Module 07: Tips and Hints for Success as a Waiter Learning Outcomes: Understand hygiene practices crucial for food service environments. Demonstrate correct handling techniques for restaurant equipment and tools. Apply effective food and beverage control methods in restaurant settings. Explain different types of beverages and their service requirements. Implement customer service strategies and follow service sequence protocols. Identify risks in a restaurant environment and apply preventive measures. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to work in restaurant and hospitality sectors. Current waitstaff looking to enhance their skills. Those interested in pursuing careers in food service management. Students seeking foundational knowledge in restaurant operations. Anyone aiming to improve customer interaction skills. Career path Restaurant Waiter Barista Catering Assistant Food and Beverage Attendant Banquet Server Restaurant Supervisor Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the essentials of material management with our comprehensive course. Explore key modules including forecasting, inventory management, material requirements planning, and purchasing and supply chain management. Gain practical insights into materials handling and effective stores management. Designed for professionals and students alike, this course equips you with the skills to efficiently manage materials and streamline supply chain operations. Join us and enhance your expertise in material management. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Through this programme, students study key components of efficient material management. They start by comprehending the basics, such as the significance of demand forecasting and effective inventory planning and management techniques. They go into detail on material requirements planning, which is an essential ability to guarantee that the appropriate materials are accessible when needed. In order to educate students on how to strategically buy materials and efficiently manage the complete supply chain, purchasing and supply chain management are addressed. The training also covers material handling procedures, with a focus on secure and effective ways to move and store things. In order to maximise accessibility and inventory management, learners ultimately get insights into store administration and control, including how to arrange and supervise material storage. All things considered, this curriculum gives students the real-world information and abilities needed for efficient material management in a variety of businesses. Course Curriculum: Module 01: Introduction to Material Management Module 02: Forecasting Module 03: Inventory Management, Planning and Control Module 04: Material Requirements Planning Module 05: Purchasing and Supply Chain Management Module 06: Materials Handling Module 07: Stores Management and Control Learning Outcomes Understand principles of material management and its importance in industries. Apply forecasting techniques to predict material demand accurately. Implement strategies for effective inventory planning and control procedures. Utilise material requirements planning (MRP) to optimise production processes. Analyse purchasing strategies and their impact on supply chain efficiency. Evaluate methods for efficient material handling and storage management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals seeking knowledge in logistics and supply chain management. Students pursuing careers in operations or industrial management. Individuals interested in enhancing their understanding of inventory control. Career path Warehouse Manager Procurement Officer Inventory Controller Logistics Coordinator Supply Chain Analyst Materials Planner Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Become an exceptional waiter with our comprehensive training course designed to elevate your hospitality skills and career prospects. Whether you're starting out or looking to refine your expertise, this course covers essential modules tailored for success in the service industry. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this Waiter Training course, learners will gain essential skills to excel in their role. They will learn the importance of maintaining cleanliness and hygiene standards, ensuring a safe and healthy environment for customers. Handling equipment with efficiency and care will be emphasized, ensuring smooth operations in a restaurant setting. Participants will develop expertise in controlling food and beverage orders, along with effective selling techniques to enhance customer satisfaction. They will also master the art of serving beverages professionally. Customer service will be a key focus, teaching learners how to interact courteously and efficiently with guests, following a structured service sequence. Understanding risks and implementing preventive measures will be crucial for maintaining safety in the workplace. Lastly, learners will receive valuable tips and hints for achieving success as a waiter, equipping them with practical knowledge to deliver exceptional service and create a positive dining experience for patrons. Course Curriculum Module 01: Hygiene Module 02: Equipment Handling Technique Module 03: Food & Beverage Control and Selling Techniques Module 04: Beverage Module 05: Customer Service and Service Sequence Module 06: Understanding Risks and Preventive Measures Module 07: Tips and Hints for Success as a Waiter Learning Outcomes: Understand hygiene practices crucial for food service environments. Demonstrate correct handling techniques for restaurant equipment and tools. Apply effective food and beverage control methods in restaurant settings. Explain different types of beverages and their service requirements. Implement customer service strategies and follow service sequence protocols. Identify risks in a restaurant environment and apply preventive measures. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to work in restaurant and hospitality sectors. Current waitstaff looking to enhance their skills. Those interested in pursuing careers in food service management. Students seeking foundational knowledge in restaurant operations. Anyone aiming to improve customer interaction skills. Career path Restaurant Waiter Barista Catering Assistant Food and Beverage Attendant Banquet Server Restaurant Supervisor Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.