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Key insights – illustrated with practical examples and stories – designed to further develop your skills as a psychotherapist or counsellor When this webinar first aired live it had almost 1,000 attendees from around the world and received tremendous feedback, so we’ve decided to make it available once again so you can benefit too. Listening to Ivan's practical wisdom - which arises from years' of hands on experience as a therapist - was excellent!ATTENDEE Whether you’re just starting out or are already a seasoned professional – you’ll find something new you can implement straight away. Throughout the lively 90 minutes, Ivan Tyrrell, co-founder of the human givens approach, shares with you a range of key insights gathered from what he’s learnt over many years of practising in the field himself, as well as training psychotherapists, counsellors, social workers, OTs and others. He illustrates these with practical examples and stories, and includes new models from the human givens approach – all designed to further develop your skills as a psychotherapist or counsellor. Thank you for making this invaluable information so readily available – really clarified lots of issues for meCARE WORKER What will you learn What exceptional psychotherapists and counsellors do that makes a difference The 6 vital steps for structuring an effective therapy session The do’s and don’ts of psychotherapy The difference between counselling and psychotherapy How to bring renewed hope to your clients and colleagues The essential 21 skills you need to be effective Informative Q&A sessions from the webinar participants Key things to remember in every client session and much more…

Master the art of welding with our comprehensive course - 'Welding - Basic to Advanced (British Standard).' Learn essential welding techniques, safety protocols, and precision skills in accordance with British Standards. Whether you're a beginner or seeking advanced expertise, our course offers a structured progression to elevate your welding proficiency. Gain hands-on experience and theoretical knowledge, ensuring you meet industry standards and regulations. Start your journey from basics to advanced mastery in welding, guided by expert instructors and aligned with British Standard excellence.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

Are you passionate about the culinary arts and dream of running your own restaurant? Our comprehensive Restaurant Management Training course equips you with essential skills and knowledge to succeed in the dynamic hospitality industry. Key Features: CPD Certified Developed by Specialist Lifetime Access In the Restaurant Management Training course, learners will gain comprehensive skills essential for running a successful restaurant business. They will understand the dynamics of the restaurant industry, from choosing the right location to managing finances and using technology for efficient service. Participants will learn to strategically plan menus and effectively manage drink offerings. The course covers crucial aspects like handling inventory, purchasing, and storage, ensuring smooth operations. Learners will also develop skills in recruiting and training staff, fostering excellent customer relations, and implementing effective marketing strategies. Understanding legal requirements and maintaining a safe, clean environment will be emphasized. By the end of the course, participants will be equipped with the knowledge to manage restaurant layouts efficiently and establish daily routines that promote teamwork and operational excellence. Course Curriculum Module 01: An Overview of the Restaurant Industry Module 02: Choosing Your Restaurant Module 03: Financing Your Business Module 04: Handling Service Using Technology Module 05: Menu Planning Module 06: Drinks Management Module 07: Purchasing, Receiving, Inventory, and Storage Module 08: Finding, Recruiting, and Training Employees Module 09: Customer Relations and Marketing Policy Module 10: Restaurant Layout Management and Legal Requirements Module 11: Running a Safe and Clean Restaurant Module 12: Teamwork and Daily Routine of a Restaurant Learning Outcomes Understand the restaurant industry's key aspects and operational dynamics. Identify essential considerations when choosing a restaurant concept and location. Explore financing options and strategies for restaurant businesses. Utilise technology effectively for enhancing restaurant service management. Plan and design a diverse and appealing restaurant menu. Manage drink selections and beverage inventory efficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring restaurant owners and managers. Hospitality students and graduates. Restaurant supervisors seeking advancement. Culinary entrepreneurs. Staff transitioning to management roles. Career path Restaurant Manager Assistant Restaurant Manager Food and Beverage Manager Hospitality Consultant Catering Manager Operations Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.