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2425 Courses delivered On Demand

Hair and Salon Management Diploma

By OnlineCoursesLearning.com

About Duration: 22 hours Qualification: Hair Diploma and Salon Management Certification Exams Included: Yes Compatibility: All major browsers and devices Delivery method: Online, Self-Paced   Introduction to the Hair Stylist Diploma This diploma is for anyone who wants a career in the hair industry, whether you want to start your own salon or work in a salon as a stylist. You will find the course very easy to use and understand. The course is broken down into twenty seven easy to manage modules, each one providing you with valuable information you can start using in the workplace without delay. On completion of this course, which you can access online with any device, you receive your certification which is industry recognised. All certifications can be verified via the website, giving prospective employers complete peace of mind when confirming your credentials. What You Will Learn This course is overflowing with information relating to the hairdressing industry. During the course you will be taken through twenty seven modules, each one focusing on another important element of the industry. Some of the things you can expect to learn when taking this course include: Learn why hairdressing is such a rewarding career Identify with hairdressing from pre-historic times Get insight into the evolution of hair styling from around the world from Egypt to Greece and Africa to Rome Information on training as an apprentice hairdresser in the United Kingdom What NVQ qualifications you will need to become a hair stylist in the United Kingdom Job availability within the UK Understand the anatomy of hair Know how hair grows along with its life cycle Know what parts of the hair determine colour and texture Learn the importance of client consultations Identify what equipment you are going to need Know the different types of combs and brushes Get insight into why shampoo is so important Learn about hair protein treatments, straightening creams, hair sprays and more Gain valuable information on client communications Know about front office etiquette and the best way to handle a client consultation Understand how to work with different hair types Enjoys tips and advice on how to run a successful salon Know why it is so important to base hairstyle on face shape Understand the different facial shapes Know how to shampoo and condition hair in a professional manner Enjoy step by step procedures to conditioning hair effectively Learn more about the hair dryer along with essential blow drying techniques Benefit from step by step hair styling techniques Gain insight into hair colouring techniques Get a good understanding of the different hair styling tips for special occasions and weddings Learn the different hair styles for children Identify with different hair up styling techniques and braiding Know everything there is about hair extensions Learn how to set prices Gain valuable insight into the importance of hygiene within the salon environment Know the importance of customer service Get tips and advice on setting up your own hair salon Learn some useful marketing strategies Get information on managing costs, forms and more Benefits There are numerous benefits to taking this course online. The hair stylist diploma will provide you with a solid foundation to start your career in the hairdressing industry. Some of the benefits you can enjoy when choosing this diploma are: Complete all coursework online Study at your own pace and in the comfort of your own home Enjoy online support Access coursework on any device Lifetime access to modules The course is broken into easy to manage modules Fast track your career Course Content Module 1: Introduction, Career Opportunities and Reasons to Learn Hairdressing Module 2 : History of Hair Module 3 : Job Availability and Working in the UK Hairdressing Industry Module 4 : Anatomy of Hair and Scalp Module 5 : Hair and Scalp Analysis Module 6 : Equipment needed to do Hair Module 7 : Hair Care Products Module 8 : Client Communications & Consultation Module 9 : How to Work with different Hair Types Module 10 : Strategies and Ideas for a Successful Salon Module 11 : Hair Colour and Hair Shape Module 12 : Professional Hair Washing, Shampoo and Conditioning Module 13 : Everything about Blow-drying Module 14 : Step-by-Step Hair Styling Techniques Module 15 : Hair Colouring Techniques Module 16 : Hairstyles for Weddings and Special Occasions Module 17 : Hairstyles for Children Module 18 : Hair Up-Styling and Braiding Techniques Module 19: Everything that you need to know about Hair Extensions Module 20: Head and Scalp Massage Module 21: Personal Presentation and Hygiene in a Salon Module 22: Analysing the Pros and Cons of Working in the Hairdressing Industry Module 23: Salon Reception and Customer Service Module 24: How to Set Up and Start your Own Salon Business Module 25: Marketing Strategies for Salon Businesses Module 26: Initial Funding, Setting Prices and Managing Costs Module 27: Forms and Record Keeping

Hair and Salon Management Diploma
Delivered Online On Demand
£41

Customer Service in Fashion Shops

By OnlineCoursesLearning.com

Client assistance in Fashion Shops Available and online style shop experience rely upon numerous components like costs, items and the shop climate. Client assistance is vital to how customers see a style store. Despite the fact that style organizations have no influence over their rivals, they can handle client care levels. Hence, organizations that sell garments and related frill (or some other retail business) ought to consistently endeavor to improve their degree of client support. The sort of help a design shop agrees its clients can either improve or decrease their shopping experience. For the most part, that likewise clarifies the quintessence of client support in retail on the loose. This course is partitioned into four short modules to assist you with understanding client care, regardless of whether you need to open a style shop or work in help. What You Will Learn: The meaning of client support Picking the correct client care channels Significant client assistance abilities Why great client assistance improves client shopping experience Step by step instructions to manage troublesome client care situations Client assistance estimation measurements Characteristics of good client assistance Step by step instructions to improve client assistance and involvement with online design shops Advantages of Taking the Course Taking the course will help you to:- Comprehend what is the issue here See how to improve client support in design shops Decide whether you need to work in client support in the style business Comprehend the stuff to offer extraordinary client assistance Comprehend the part of client care in customer fulfillment Comprehend the advantages of offering excellent client care

Customer Service in Fashion Shops
Delivered Online On Demand
£50

Phone-Based Customer Service

By Imperial Academy

Level 5 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Phone-Based Customer Service
Delivered Online On Demand
£12

Service : Customer Service

By Training Tale

*** Service: Customer Service*** Do you want to start a career in customer service? Are you interested in learning the customer service skills and knowledge needed for this role but do not know where to start? To expand your professional horizons, enrol in this Level 2 Customer Service course right now. This Level 2 Customer Service course is ideal for both job seekers and current employees. An organization's success is determined by the quality of its customer support and services in the business world. The modern consumer prefers brands that prioritize customer service over product selection and even low prices. Customer loyalty cannot be bought at any price, but it can be obtained through excellent customer service. If you are trying to secure your first job or advance your current customer service career, this Level 2 Customer Service course will make a difference. Take the first big step toward realizing your full potential today with our support. Learning Outcomes After completing this Service: Customer Service course, you will be able to - Begin your career in any customer-facing role and succeed. Recognize your client's most important needs. Determine what it takes to have excellent customer service. Dealing with difficult clients and difficult situations is a necessary part of the work. Handle complaints professionally and confidently. Why Choose Customer Service Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Other courses are included with Service : Customer Service Bundle Course*** Course 01: Level 2 Customer Service Course 02: Anger Management Course 03: Communication Skills Course Course Curriculum *** Service: Customer Service*** Module 1: Introduction to Customer Service Module 2: Understanding the Organisation Module 3: Prepare to Deliver Excellent Customer Service Module 4: Communication in the Customer Service Role Module 5: Understand Customers Assessment Method After completing each module of the Service: Customer Service Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Service: Customer Service course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? *** Service: Customer Service*** This Service: Customer Service course is ideal for anyone looking for a rewarding job in customer service. Requirements There are no specific requirements for this Customer Service course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

Service : Customer Service
Delivered Online On Demand18 hours
£12

Restaurant Hospitality and Management Diploma - CPD Certified

4.7(47)

By Academy for Health and Fitness

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before. Welcome to your opportunity to elevate your skills with our CPD Certified Restaurant Hospitality and Management Diploma. The course offers an in-depth understanding of the operational and management aspects vital to run a successful restaurant. Transform your passion for food and hospitality into an impressive career with our comprehensive guide to Restaurant Hospitality and Management. This course introduces you to the dynamic world of Restaurant Hospitality and Management, covering topics such as customer service, operational management, staff handling, and much more. Designed to help you build a solid foundation, this course paves the way to a flourishing career in Restaurant Hospitality and Management. Don't just dream of owning or managing a successful restaurant, equip yourself with the knowledge to make it a reality. Unleash your potential, understand what it takes to create memorable dining experiences, and lead a team to excellence. Embark on your journey towards a fulfilling career with our Restaurant Hospitality and Management Diploma today. Courses Are Included in this Restaurant Hospitality and Management Diploma - CPD Certified Bundle: Course 01: Restaurant Management Course Course 02: Catering Management Course 03: Professional Waiter Diploma Course 04: HACCP Food Safety Levels 1 and 2 Course 05: Hospitality Management & Concierge Learning Objectives Understand the fundamental aspects of Restaurant Hospitality and Management, including front and back-of-house operations. Learn the nuances of effective customer service in the restaurant industry to create memorable dining experiences. Gain knowledge about staff handling and team management, vital for smooth Restaurant Hospitality and Management operations. Familiarise with financial aspects of Restaurant Hospitality and Management, including budgeting, cost control, and revenue management. Understand the importance and implementation of hygiene and safety regulations in a restaurant setting. Develop skills to effectively deal with challenges and changes in the restaurant industry, reinforcing robust Restaurant Hospitality and Management. Why Choose Our Restaurant Hospitality and Management Course? FREE Restaurant Hospitality and Management certificate accredited by CPD QS Get a free student ID card with Restaurant Hospitality and Management Training Restaurant Hospitality and Management is affordable and simple to understand Restaurant Hospitality and Management is an entirely online, interactive lesson with voiceover audio Lifetime access to the Restaurant Hospitality and Management course materials Restaurant Hospitality and Management comes with 24/7 tutor support So enrol now in this Restaurant Hospitality and Management Today to advance your career! Start your learning journey straightaway ! This Restaurant Hospitality and Management curriculum has been designed by Restaurant Hospitality and Management experts with years of experience behind them. This course is extremely dynamic and well-paced to help you understand Restaurant Hospitality and Management with ease. You'll discover how to master the Restaurant Hospitality and Management skill while exploring relevant and essential topics. Assessment Process Once you have completed all the courses in the Restaurant Hospitality and Management bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Restaurant Hospitality and Management Diploma - CPD Certified bundle is suitable for everyone. Requirements You will not need any prior background or expertise to enrol in this Restaurant Hospitality and Management Diploma - CPD Certified. Career path This Restaurant Hospitality and Management Diploma - CPD Certified bundle will allow you to kickstart or take your career in the related sector to the next stage as a Restaurant manager Certificates Certificate Of Completion Digital certificate - £10 Certificate Of Completion Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

Restaurant Hospitality and Management Diploma - CPD Certified
Delivered Online On Demand29 hours
£35

PA, Office Skills & Administration Diploma (Online) - QLS Endorsed

4.7(47)

By Academy for Health and Fitness

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Ever dreamed of becoming the backbone of a successful organisation? Administrative professionals are crucial to 98% of UK businesses, with over 2.5 million employed across various industries. If you're looking for a rewarding and versatile career path, this PA, Office Skills & Administration bundle is your perfect starting point. Our meticulously crafted bundle aims to teach you about Admin, Secretarial & PA, and Office Administration & Skills, ensuring you are equipped with the highest level of administrative knowledge. Additionally, specialised courses in Hospitality Management for Receptionists, Effective Minute-Taking, and Meeting Management will refine your skills in specific, crucial areas of corporate administration. These courses share essential theoretical knowledge providing you with a robust skillset that meets the demands of modern businesses. This Executive PA, Office Skills & Administration Bundle Contains 5 of Our Premium Courses for One Discounted Price: Course 01: Advanced Diploma in Admin, Secretarial & PA at QLS Level 7 Course 02: Advanced Diploma in Office Administration & Skills at QLS Level 7 Course 03: Hospitality Management for Receptionist Course 04: Effective Minute-Taking Training Course 05: Meeting Management Learning Outcomes of PA, Office Skills & Administration Confidently handle scheduling, filing, correspondence, and more. Organise and manage effective meetings that achieve goals. Provide exceptional support to executives and teams. Understand and navigate compliance regulations in your field. Capture key information accurately and concisely. Build strong relationships and collaborate effectively. Advance your career by mastering the art of administration with our comprehensive training bundle. Whether you aim to climb the corporate ladder, enhance your current job performance, or secure a prestigious new position, our courses offer the expertise you need. Don't miss the opportunity to stand out in the job market. Enrol today and transform your professional future! Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! *** Course Curriculum *** Course 01: Advanced Diploma in Admin, Secretarial & PA at QLS Level 7 Module 01: Personal Assistant Module 02: Admin Support Module 03: Administrative Management Module 04: Organisational Skills Module 05: Telephone Etiquette Module 06: Business Writing Module 07: Time Management Module 08: Body Language And Effective Communication Module 09: Meeting Management Module 10: Excel Basics Module 11: PowerPoint Basic Course 02: Advanced Diploma in Office Administration & Skills at QLS Level 7 Module 01: Introduction to Office Administration Module 02: Skills of an Effective Administrator Module 03: Business Etiquette Module 04: Business Telephone Skills Module 05: Representing Your Boss and Company Module 06: Mail Services and Shipping Module 07: Travel Arrangements Module 08: Organising Meetings and Conferences Module 09: Time Management Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Service Module 15: Effective Planning and Scheduling Module 16: Invoicing Petty Cash Course 03: Office Admin and Receptionist Skills Module 01: Introduction To Reception And Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss And Company Module 04: Mail Services And Shipping Module 05: Travel Arrangements Module 06: Organising Meeting And Conferences Module 07: Time Management Module 08: Record Keeping And Filing Systems Module 09: Business Writing Skills Module 10 :Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning And Scheduling Module 14: Invoicing/Petty Cash Module 15: Business Environment Module 16: Advanced MS Excel =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) CPD 240 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring Executive PAs Office Administrators Receptionists Secretarial Staff Career Changers Office Managers Note: This PA, Office Skills & Administration Bundle is not a regulated course. To qualify, you may choose any of the following: Level 1 Certificate in Business Administration Level 2 Certificate - Business Administration Level 2 Certificate in Principles of Business Administration (RQF) Level 2 Certificate in Principles of Business Administration (VRQ) Level 2 Certificate in Principles of Business and Administration (RQF) Level 3 Certificate in Principles of Business (RQF) Administration BTEC Business Level 2 Diploma in Business Administration Level 4 Diploma in Business Administration Level 6 Diploma in Business Administration Level 2 Diploma in Business Administration (RQF) Requirements You will not need any prior background or expertise to enrol on this PA, Office Skills & Administration Diploma Course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Executive Personal Assistant - £35,000 Office Manager - £30,000 Senior Administrator - £28,000 Receptionist Team Leader - £25,000 Meeting and Events Coordinator - £24,000 Administrative Assistant - £22,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate Advanced Diploma in Admin, Secretarial & PA at QLS Level 7 Hard copy certificate - £129 Please note that International students have to pay an additional £10 as a shipment fee.

PA, Office Skills & Administration Diploma (Online) - QLS Endorsed
Delivered Online On Demand25 hours
£35

Receptionist Skills 2021

By The Teachers Training

Refine your receptionist skills with our specialized 'Receptionist Skills 2021 Course'. Stay updated with the latest techniques and strategies to excel in managing front desk operations, handling inquiries, and providing exceptional customer service. Whether you're a seasoned receptionist or new to the role, this course equips you with the essential skills needed to thrive in today's dynamic workplace. Enroll now to enhance your professionalism and make a lasting impression on visitors and clients.

Receptionist Skills 2021
Delivered Online On Demand7 hours
£15

Level 3 Diploma in Customer Service

By Compliance Central

Are you looking to enhance your Customer Service skills? If yes, then you have come to the right place. Our comprehensive course on Customer Service will assist you in producing the best possible outcome by mastering the Customer Service skills. The Customer Service course is for those who want to be successful. In the Customer Service course, you will learn the essential knowledge needed to become well versed in Customer Service. Our Customer Service course starts with the basics of Customer Service and gradually progresses towards advanced topics. Therefore, each lesson of this Customer Service course is intuitive and easy to understand. Why would you choose the Customer Service course from Compliance Central: Lifetime access to Customer Service course materials Full tutor support is available from Monday to Friday with the Customer Service course Learn Customer Service skills at your own pace from the comfort of your home Gain a complete understanding of Customer Service course Accessible, informative Customer Service learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Customer Service Study Customer Service in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Customer Service Course Customer Service Curriculum Breakdown of the Customer Service Course WHY Customer Service Is CRITICAL To Your Business! Good Isn't Good Enough! We Are ALL in the 'Helping Field' Providing 'Concierge' Level Of Service The 5 Tenets Of TQM How To Boost Customer Satisfaction How To Avoid The 10 Deadly Sins Of Customer Service! More Money $$$ - Through Customer Retention How Much Is A Customer Worth? $$$ Do You Understand Your Customer? Dealing With Difficult Customers 'LEAP' Into Customer Service! Exceptional Phone Service WHY Customers Buy From YOU! $$$ CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Service course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Customer Service. It is also great for professionals who are already working in Customer Service and want to get promoted at work. Requirements To enrol in this Customer Service course, all you need is a basic understanding of the English Language and an internet connection. Career path The Customer Service course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Customer Service. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Level 3 Diploma in Customer Service
Delivered Online On Demand2 hours
£12

Level 2 Diploma in Customer Service

By Compliance Central

Are you looking to enhance your Customer Service skills? If yes, then you have come to the right place. Our comprehensive course on Customer Service will assist you in producing the best possible outcome by mastering the Customer Service skills. The Customer Service course is for those who want to be successful. In the Customer Service course, you will learn the essential knowledge needed to become well versed in Customer Service. Our Customer Service course starts with the basics of Customer Service and gradually progresses towards advanced topics. Therefore, each lesson of this Customer Service course is intuitive and easy to understand. Why would you choose the Customer Service course from Compliance Central: Lifetime access to Customer Service course materials Full tutor support is available from Monday to Friday with the Customer Service course Learn Customer Service skills at your own pace from the comfort of your home Gain a complete understanding of Customer Service course Accessible, informative Customer Service learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Customer Service Study Customer Service in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Customer Service Course Customer Service Curriculum Breakdown of the Customer Service Course WHY Customer Service Is CRITICAL To Your Business! Good Isn't Good Enough! We Are ALL in the 'Helping Field' Providing 'Concierge' Level Of Service The 5 Tenets Of TQM How To Boost Customer Satisfaction How To Avoid The 10 Deadly Sins Of Customer Service! More Money $$$ - Through Customer Retention How Much Is A Customer Worth? $$$ Do You Understand Your Customer? Dealing With Difficult Customers 'LEAP' Into Customer Service! Exceptional Phone Service WHY Customers Buy From YOU! $$$ CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Service course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Customer Service. It is also great for professionals who are already working in Customer Service and want to get promoted at work. Requirements To enrol in this Customer Service course, all you need is a basic understanding of the English Language and an internet connection. Career path The Customer Service course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Customer Service. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Level 2 Diploma in Customer Service
Delivered Online On Demand2 hours
£12

Complaints Handling for Customer Care ( Customer Service )

By Compliance Central

***Customers Yelling at You? Turn Complaints into CASH with This Course! (Customer Care & Customer Service Secrets Revealed!)*** Did you know that according to a recent study, 78% of customers would do business with a company again if they felt their complaint was resolved quickly and efficiently? Excellent customer care & customer service, particularly in handling complaints, is no longer a nicety - it's a business imperative. This course equips you with the theoretical knowledge and understanding to excel in the art of complaint handling within customer care & customer service. You'll develop the skills to not only navigate difficult situations but also turn them into opportunities to strengthen customer relationships and build brand loyalty. In a world dominated by Customer Care & Customer Service, our Complaints Handling course emerges as the beacon of excellence. Unravel the secrets of Complaints Customer Value, sculpting you into a maestro of the Customer Care & Customer Service realm. Explore the intricacies of Building Rapport & Trust, honing skills that transcend the mundane. Navigate the nuances of Effective Communication, transforming each conversation into a symphony of satisfaction. Dive into Handling Various Customer Types, equipping yourself to tackle any challenge with finesse. Immerse in Customer-Centric Complaint Resolution, emerging as the troubleshooter extraordinaire. Anticipate and prevent issues with Proactive Complaint Prevention, employing cutting-edge technology in Service Recovery. This course, laden with rich insights, is your key to unlocking new heights in the world ofCustomer Care & Customer Service. Elevate your expertise and redefine your impact! In this transformative journey, you'll emerge with: A profound understanding of Complaints Customer ( Customer Service ) Value Mastery in Building Rapport & Trust Effective Communication skills that resonate The ability to navigate and handle various customer types Expertise in Customer-Centric Complaint Resolution Proactive Complaint Prevention using advanced technology Embark on this journey with us, and let Customer Care & Customer Service become your forte. Revolutionise your approach, and stand out in the dynamic landscape of Complaints Handling! Course curriculum : Module 1:Complaints Customer Value: Explore the importance of customer complaints and their value to Customer Care & Customer Service. Module 2: Building Rapport & Trust: Learn techniques for building strong relationships with customers. Module 3:Effective Communication: Understand the principles of effective communication in Customer Care & Customer Service. Module 4:Handling Various Customer Types: Gain insights into handling different types of customers effectively. Module 5:Customer-Centric Complaint Resolution: Develop strategies to resolve complaints with a customer-centric approach. Module 6:Proactive Complaint Prevention and Service Recovery: Learn proactive measures for preventing complaints and strategies for service recovery. Module 7:Advanced Technology and Tools in Customer Care: Understand the role of advanced technology in enhancing Customer Care & Customer Service. CPD 10 CPD hours / points Accredited by CPD Quality Standards Complaints Customer Value 13:41 1: Complaints Customer Value 13:41 Building Rapport Trust 11:10 2: Building Rapport Trust 11:10 Effective Communication 12:56 3: Effective Communication 12:56 Handling Various Customer Types 12:51 4: Handling Various Customer Types 12:51 Customer-Centric Complaint Resolution 14:12 5: Customer-Centric Complaint Resolution 14:12 Proactive Complaint Prevention and Service Recovery 14:19 6: Proactive Complaint Prevention and Service Recovery 14:19 Advanced Technology and Tools in Customer Care 21:48 7: Advanced Technology and Tools in Customer Care 21:48 Order Your CPD Quality Standard Certificate (Optional) 01:00 8: CPD Certificate (Optional) 01:00 Who is this course for? Customer Care & Customer Service Professionals seeking to enhance their skills Managers and Supervisors overseeing Customer Service teams Individuals aspiring to specialise in Complaints Handling Entrepreneurs focused on delivering exceptional Customer Care & Customer Service Anyone passionate about mastering the art of Effective Communication in Customer Service Requirements There are no specific prerequisites for this Customer Care & Customer Service course. A willingness to learn and a desire to improve customer care & customer service skills are essential. Career path Customer Service Manager: £35,000 - £60,000 Complaints Specialist: £25,000 - £45,000 Customer Experience Analyst: £30,000 - £50,000 Quality Assurance Supervisor: £28,000 - £55,000 Service Recovery Strategist: £40,000 - £70,000 Position yourself for success in the Customer Care & Customer Service landscape! Enrol now and become the master of Complaints Handling. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. CPD Quality Standard Certificate Digital certificate - £7.99

Complaints Handling for Customer Care ( Customer Service )
Delivered Online On Demand1 hour 42 minutes
£12