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The PMO: Business Enabler and Change Agent Corporate entities and government agencies are in the midst of transformational change as a result of business imperatives, regulatory requirements, competitive necessity, mergers & acquisitions, and a plethora of modernizations. PMOs can no longer contribute or even survive under the mantra of Score Keeper and Methodology Advocate. Evolving, successful PMOs are Business Enablers and Change Agents. To remain relevant and continue to add value across the enterprise, PMOs must become part of the fabric of the overall organization. This presentation bridges the gap between the Administrative PMO and the Sustainable and Valued Business Integration PMO. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

The PMO: Business Enabler and Change Agent Corporate entities and government agencies are in the midst of transformational change as a result of business imperatives, regulatory requirements, competitive necessity, mergers & acquisitions, and a plethora of modernizations. PMOs can no longer contribute or even survive under the mantra of Score Keeper and Methodology Advocate. Evolving, successful PMOs are Business Enablers and Change Agents. To remain relevant and continue to add value across the enterprise, PMOs must become part of the fabric of the overall organization. This presentation bridges the gap between the Administrative PMO and the Sustainable and Valued Business Integration PMO. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

About Course The Business and Communication Essentials Bundle on Xpert Learning is a comprehensive collection of courses designed to help you develop the essential skills and knowledge you need to succeed in the modern workplace. Whether you're a new graduate, a seasoned professional, or a business owner, this bundle will give you the tools you need to communicate effectively, manage documents efficiently, and navigate business etiquette confidently. The Bundle contains the following courses: Business Communication Business Etiquette for the Modern Workplace Business Ethics Document Management What Will You Learn? Communicate effectively in both written and verbal formats with a variety of audiences Manage documents efficiently and effectively using a variety of tools and technologies Navigate business etiquette in a variety of professional settings Understand and apply business communication best practices Course Content Business Communication A Comprehensive Course on Business Communication and Communication Skills In this Business Communication online course by Xpert Learning, you will learn how to adapt your communication style for different audience, how to nuance your communication in different situations and mediums, and in this process, maximize productivity. You will also learn the necessary skills to handle difficult conversations within the workplace. According to a LinkedIn survey, Communication is identified as the most sought-after soft skill among employers. Communication is an essential skill for every individual regardless of position in the hierarchy, industry, or location. For achieving organizational success, effective communication is crucial. Through precise and succinct communication, organizations can develop better strategies, enhance productivity, boost morale, and stimulate innovation. Because communication is so important in business, Organizations want and need people with good communication skills. However, most individuals do not communicate well and they are unaware of the fact. The communication shortcomings of employees and the importance of communication in business explain why you should work to improve your communication skills. Your ability to communicate effectively will determine how others perceive you, and largely, your performance and value in the organization. Business Communication is a Learned skill: you learn when and how to say or write the message that needs to be delivered. You can learn this skill from the comprehensive course developed by Xpert Learning. Through different learning mediums you will learn how to understand your audience and nuance your message accordingly, qualities of Effective Business Writing, how to write precise Business Reports, Emails, how to present a Steller Business presentation, and how to use these skills in your career development. Enroll today in this Business Communication Course and advance your career with Xpert Learning! Introduction to Business Communication Understanding your Audience and Deliver your Message Effective Business Writing Writing Business Reports and Emails Business Presentation Part 1 Business Presentation Part 2 Business Presentation Example Career Development: Job Searching, Resume/CV, Cover Letters, and Interview skills Conclusion Business Etiquette Business Etiquette is a crucial aspect of any professional career and is essential to make a lasting impression in the business world. This course provides a comprehensive guide to mastering business etiquette, covering all the critical aspects of professional behavior and communication. Whether you're starting a new job, seeking a promotion, or simply want to enhance your professional image, this course will provide you with the essential skills and knowledge to succeed. In this course, you will learn the fundamental principles of professional communication, including the art of conversation, effective writing, and active listening. You will also discover the importance of professionalism, including the proper use of social media, and the importance of showing up on time and being prepared for meetings. The business dress code and grooming section covers the best practices for dressing for success, including the appropriate attire for various occasions and events. You will also learn the dos and don'ts of networking manners and how to dress for a successful job interview. The business dining etiquette section teaches you how to make the most of your business meals, from selecting the right restaurant to making the perfect first impression. You will learn the etiquette of using utensils, making toasts, and much more. The meeting etiquette section covers the best practices for conducting successful meetings, including preparing an agenda, managing time effectively, and handling conflict. You will also learn the importance of following up after meetings and the proper use of technology in meetings. In conclusion, this course will provide you with the knowledge and skills to enhance your professional image and succeed in your career. With engaging lessons and practical tips, you'll be equipped with the business etiquette skills to make a lasting impression in any business setting. Whether you're a seasoned professional or just starting your career, this course is an investment in your personal and professional growth. Enroll now and take your professional skills to the next level! Introduction to Business Etiquette Professional communication Impression and Professional Image Business Dress code and Grooming part 1 Business Dress code and Grooming part 2 Business Dress code and Grooming part 3 Dressing and Networking Manners for Special Occasions and Events Dining etiquette Meeting etiquette Conclusion Business Ethics Ethical behaviour brings significant benefits to businesses such as attracting employees, customers and investors. But failure to manage it properly can create huge challenges. Suppose every employee knows the difference between correct or incorrect choices and how to handle various ethical dilemmas. This knowledge is likely to produce a work environment where moral transgressors are held accountable for their actions, ultimately building a healthier workplace for all involved. The course explores topics such as Ethical Decision-Making, Ethical culture in organizations, and Corporate Social Responsibilities .These provide practical information to help employees understand business issues and equip them with practical skills for success. Ethics will be formally defined, and the presenter will discuss the sources of ethical dilemmas and the stakeholder's importance when addressing a problem. Enrol now and strengthen yourself against Unethical practices in Business. Introduction to Business Ethics Ethical Decision-Making Ethical Culture in Organizations Business Ethics in the Digital Age Corporate Social Responsibility Conclusion Document Management Document Management: Develop and implement Document Management Strategy for productivity, security, and cost efficiency Are you tired of sifting through stacks of paper documents, losing important files, and dealing with security breaches? Our Introduction to Document Management course is here to help! In this course, you'll learn how to digitize paper documents and manage electronic files, and discover the benefits of implementing a Document Management System. We'll cover everything you need to know about protecting sensitive information, including implementing security measures, electronic signatures, access controls, and document destruction. You'll also learn how to create and edit digital documents, collaborate with others, and use version control to track changes. Compliance and regulatory considerations are crucial in Document Management, and we'll cover them in-depth. Additionally, we'll explore Document Workflow Management, including best practices for retrieval, archiving, and audit trails. The course will also cover emerging trends and developments in the field of Document Management, including content management, metadata, workflow automation, and electronic forms. You'll learn about information governance and information lifecycle management, and how these concepts impact Document Management. By the end of this course, you'll be able to troubleshoot and solve common Document Management issues, streamline your processes, and save valuable time and resources. This course is perfect for anyone looking to develop their skills in Document Management, from beginners to professionals. Join us today and revolutionize the way you manage documents! With our comprehensive curriculum and expert instructors, you'll gain the skills and knowledge you need to succeed in today's fast-paced digital world. Don't wait - sign up now and take the first step towards efficient and secure Document Management. Introduction to Document Management Digitizing paper documents and managing electronic files Document Management System Implementing security measures to protect sensitive information Document creation and editing Collaboration and Version Control Compliance and regulatory considerations for document management Document Workflow Management Troubleshooting and problem-solving for common document management issues Emerging trends and developments in the field of document management Conclusion A course by Xpert Learning Audience Administrative assistants Office managers Project managers Team leaders Sales professionals Customer service representatives Business owners Anyone who wants to advance their career in the workplace

Our exceedingly popular General Manager Course will quickly teach you all the skills needed to oversee and control the administrative tasks of any leisure facility or corporate event. The wide range of managerial abilities necessary to excel as a Hospitality Manager will be delivered to you in one complete package. This expertly written guide will boost your career in Hospitality and allow you to become a valued asset in this sector. You will be presented with a detailed overview of the hotel industry and tutored in the art of recruiting and developing a specialised Hospitality team. All aspects of industry expectations are then taught to you, including; catering, housekeeping, travel, and finance. This complete learning package will provide everything you need as a manager to supply outstanding customer service that will be respected and admired in the business. The General Manager Course provides a wealth of knowledge and recommendations for all levels of learners and enables their career progression in the Hospitality sector. Whether you run a small hotel or organise large corporate events, each online module will add extensive abilities to your resume. The interactive exercises and assessments will affirm your potential and raise your confidence in becoming an accomplished Hospitality Manager. Why choose this General Manager Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional charge of 9.99 and PDF Certificate at 4.99. Who is this course for? This course is aimed at those individuals who work in hotel and leisure industries or organise large hospitality events regularly. It will prove equally useful to departmental leaders or small business owners. Career path The training offered by the General Manager Course will be of great use to those working in hotels or other leisure facilities. As such, it will significantly enhance the careers or roles of: Hospitality Managers Hotel Managers Event Managers Accommodation Managers Catering Manager Conference Centre Manager

Our exceedingly popular Hotel Manager Course will quickly teach you all the skills needed to oversee and control the administrative tasks of any leisure facility or corporate event. The wide range of managerial abilities necessary to excel as a Hospitality Manager will be delivered to you in one complete package. This expertly written guide will boost your career in Hospitality and allow you to become a valued asset in this sector. You will be presented with a detailed overview of the hotel industry and tutored in the art of recruiting and developing a specialised Hospitality team. All aspects of industry expectations are then taught to you, including; catering, housekeeping, travel, and finance. This complete learning package will provide everything you need as a manager to supply outstanding customer service that will be respected and admired in the business. The Hotel Manager Course provides a wealth of knowledge and recommendations for all levels of learners and enables their career progression in the Hospitality sector. Whether you run a small hotel or organise large corporate events, each online module will add extensive abilities to your resume. The interactive exercises and assessments will affirm your potential and raise your confidence in becoming an accomplished Hospitality Manager. Why choose this Hotel Manager Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional charge of 9.99 and PDF Certificate at 4.99. Who is this course for? This course is aimed at those individuals who work in hotel and leisure industries or organise large hospitality events regularly. It will prove equally useful to departmental leaders or small business owners. Career path The training offered by the Hotel Manager Course will be of great use to those working in hotels or other leisure facilities. As such, it will significantly enhance the careers or roles of: Hospitality Managers Hotel Managers Event Managers Accommodation Managers Catering Manager Conference Centre Manager

Medical Coding and Billing for Medical Secretary Training Diploma Step into the critical field of healthcare administration with our Medical Coding and Billing for Medical Secretary Training Diploma. This comprehensive course is designed to provide you with the in-depth knowledge and skills essential for Medical Secretaries. It covers everything from medical coding standards to denial management, ensuring that you are well-equipped to handle administrative tasks within healthcare settings. Learning Outcomes: Understand the Medical Secretary's pivotal role in managing medical records and terminology within healthcare settings. Master the ICD-10 general coding standards from a Medical Secretary's perspective. Become proficient in identifying and avoiding billing and coding errors as a Medical Secretary. Gain comprehensive insights into medical billing software programs and systems pertinent to a Medical Secretary. Develop the skills necessary for effective charge entry, claim submission, and coding as a Medical Secretary. Acquire the techniques for managing denials and reporting within Revenue Cycle Management (RCM) as a Medical Secretary. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Medical Coding and Billing for Medical Secretary Training Diploma: Medical Secretary's Role in Medical Records and Terminologies: Equip yourself with the foundational knowledge of medical records, terminologies, and their management from a Medical Secretary's lens. Medical Secretary and General Coding Standards of ICD-10: Master the universally recognized ICD-10 coding system, focusing on its applications and best practices for Medical Secretaries. Avoiding Billing and Coding Errors: A Medical Secretary's Perspective: Learn the methodologies and best practices to identify, prevent, and correct billing and coding errors, thereby enhancing accuracy and compliance. Medical Secretary's Guide to Medical Billing Software Programs and Systems: Gain a well-rounded understanding of the billing software landscape, empowering you to make informed decisions in the role of a Medical Secretary. Medical Secretary in Medical Coding, Charge Entry, and Claim Submission: Dive deep into the critical aspects of medical coding, charge entry, and claim submission, with a focus on efficiency and accuracy. Medical Secretary's Role in Denial Management and Reporting in RCM: Become proficient in managing denials and executing effective reporting strategies within the framework of Revenue Cycle Management as a Medical Secretary. Other Key Modules of This Medical Coding and Billing for Medical Secretary Training Diploma Include: Understand Insurance Plans Pre-registration and Insurance Verification Data Controller and Data Processor Transferring Data Outside of EEA And, Many More

The Transcription: Audio Typing Mini Bundle is your shortcut into high-demand support roles across admin, publishing, education, and content production. Whether you’re eyeing transcription work, editorial support, or general office duties, this bundle packs exactly what employers want: Audio Typing, ESOL, Microsoft Word, Creative Writing, and Administrative Assistant skills—all in one. Every listing asks for digital fluency and typing precision. The smart candidate shows up with Microsoft Word, Audio Typing, and Administrative Assistant experience front and centre. The smarter candidate has this bundle. Don’t let this chance pass you by—enrol today and gain the skills that make recruiters act. Description Fast, accurate transcription paired with creative and administrative capabilities? That’s what modern employers need—and that’s what the Transcription: Audio Typing Mini Bundle delivers. From Audio Typing to Microsoft Word, every skill here aligns with core expectations in transcription services, office admin, and digital publishing. ESOL and Creative Writing add a language and communication edge, perfect for roles requiring finesse, tone, and clarity. And the inclusion of Administrative Assistant training prepares you for everything from executive support to freelance transcription. Each day you wait is a lost opportunity. With Microsoft Word, Audio Typing, Creative Writing, Administrative Assistant, and ESOL skills, you won't just apply—you’ll stand out. FAQ Is this bundle suitable for freelance work? Yes—Audio Typing, Creative Writing, and Microsoft Word are freelancer must-haves. Can this help me break into admin jobs? Absolutely. Employers look for Administrative Assistant, Microsoft Word, and Audio Typing competencies. What’s the role of Creative Writing here? Creative Writing strengthens your ability to craft clear, compelling documents—essential in many admin and content roles. Why is ESOL useful? ESOL enhances workplace communication, especially for international or diverse offices. How does this improve my CV? With highly searched terms like Audio Typing, Microsoft Word, and Administrative Assistant, you’ll be found faster. Is this suitable for remote work? Yes—Audio Typing, Microsoft Word, and Creative Writing are core skills in many remote positions. Do I need to be a fast typist already? No—this bundle helps you build speed and confidence from scratch. Why now? Because jobs seeking Audio Typing, Administrative Assistant, and Microsoft Word skills are being filled fast—and this gives you the edge.

If you're aiming to land a polished, front-facing role in a modern office, the Professional Receptionist Training Course Mini Bundle is your career springboard. Whether you're stepping into a receptionist role, administrative support, or client-facing corporate positions, this bundle is built to make you hireable, hirable, and highly desirable. With in-demand training in Administrative Assistant responsibilities, Proofreading excellence, Microsoft Word fluency, Compliance awareness, and Documents Control know-how, this isn’t just a course—it’s your entry ticket to roles that require reliability, accuracy, and professionalism. Description In today's job market, competition for receptionist and admin roles is fierce—and employers don’t have time to train. That’s why the Professional Receptionist Training Course Mini Bundle exists. By combining essential skills like Administrative Assistant tasks and strong command of Microsoft Word, you'll meet the top requirements listed in virtually every receptionist job post in the UK. But there's more to standing out than being able to type fast or answer phones. Proofreading gives you that extra polish, ensuring your communication skills are flawless. Compliance knowledge helps you navigate policies in regulated industries—whether it’s healthcare, legal, or finance. Documents Control is your secret weapon in companies that deal with high volumes of paperwork and digital records—think logistics, HR, and even government offices. Employers are scanning CVs for Administrative Assistant, Proofreading, Microsoft Word, Compliance, and Documents Control skills. This bundle ensures those keywords don’t just appear—they shine. Don't wait for the job market to pass you by. Secure your bundle and step confidently into roles that need your professionalism now. FAQ Q: What kinds of roles can this help me get? A: Receptionist, Administrative Assistant, Office Coordinator, Document Control Clerk, and Compliance Officer support roles. Q: Is this good for regulated sectors? A: Yes. Compliance and Documents Control are especially relevant in healthcare, law, and finance. Q: Is Microsoft Word really still in demand? A: Extremely. Microsoft Word is a core skill across all administrative roles. Q: Do employers value Proofreading skills? A: Absolutely. Communication accuracy is a top priority for front-office roles. Q: What does an Administrative Assistant do exactly? A: It’s the most common support role—handling communication, calendars, compliance and more. Q: How important is Compliance in reception jobs? A: Very—especially in sectors with privacy, legal, or safety regulations. Q: What industries use Documents Control? A: Government, logistics, healthcare, engineering, legal, and HR-heavy sectors. Q: Is this bundle priced competitively? A: Yes. You gain five job-critical skills—Administrative Assistant, Proofreading, Microsoft Word, Compliance, and Documents Control—for the price of one.

If you’re ready to step into one of the most reliable and respected roles in healthcare, the Diploma in Phlebotomy Mini Bundle was built for you. With a targeted mix of Phlebotomy, Nursing, Administrative Assistant, Health and Social Care, and Public Health, this bundle gives you the edge to break into clinical, support, and patient-focused roles across hospitals, clinics, and care homes. Description Healthcare is one of the most stable and rewarding industries worldwide—and this bundle brings together the key skills to help you succeed in it. At the forefront is Phlebotomy. The ability to support medical teams through blood collection and lab coordination is essential in both public and private sectors. Skilled Phlebotomy professionals are always in demand. Strong Phlebotomy skills often open the door to broader opportunities in Nursing. Whether you're looking to transition into Nursing or simply work alongside nurses, having a solid understanding of Nursing makes you more effective and employable in any healthcare setting. But clinical skills alone aren’t enough. That’s where Administrative Assistant training becomes vital. Efficient and organized Administrative Assistant professionals are the backbone of any medical office. With Administrative Assistant know-how, you’re not just helping patients—you’re making the system work. The broader view of care is covered under Health and Social Care. Employers need staff who understand holistic patient needs. Health and Social Care experience is especially valuable in roles that blend emotional intelligence with technical competence. Finally, you can’t ignore the importance of Public Health. Understanding Public Health trends, community health issues, and prevention strategies makes you a more well-rounded professional. Roles in Phlebotomy, Nursing, and Health and Social Care increasingly require Public Health awareness. From hospitals to home care, this bundle makes you stand out in roles where empathy meets skill. With all five areas—Phlebotomy, Nursing, Administrative Assistant, Health and Social Care, and Public Health—you’re getting a job-ready foundation without the job-seeking frustration. FAQ Q: What careers can this bundle help me get into? A: Phlebotomist, Healthcare Assistant, Nursing Support Worker, Clinical Administrator, and Public Health Support roles. All of these value Phlebotomy, Nursing, Administrative Assistant, Health and Social Care, and Public Health. Q: Do I need a medical background to benefit? A: No. This bundle is a perfect starting point for anyone interested in Phlebotomy, Nursing, Administrative Assistant, Health and Social Care, and Public Health careers. Q: Is this bundle a good entry point into healthcare? A: Yes. It’s an ideal introduction to Phlebotomy, Nursing, Administrative Assistant, Health and Social Care, and Public Health, making you a strong candidate in both public and private sectors.

In today’s fast-growing healthcare industry, the Medical Assistant and Nursing Mini Bundle is crafted to make you instantly hireable. Whether working behind the scenes or providing patient support, employers value professionals with strong backgrounds in administrative assistant, healthcare, proofreading, first aid, and health and safety. This bundle offers precisely that blend of skills that healthcare providers seek to fill critical roles quickly. Don’t miss out on the surge of healthcare jobs—get the edge you need with a bundle built around what matters most in healthcare administration and patient care. Description This bundle covers five core areas that hiring managers prioritize: administrative assistant capabilities for smooth healthcare operations, direct healthcare knowledge, accurate proofreading for essential medical documents, vital first aid readiness, and comprehensive health and safety awareness. The combination of administrative assistant, healthcare, proofreading, first aid, and health and safety skills is exactly what recruiters are scanning for on CVs today. Whether you are aiming for a role in clinics, hospitals, or care homes, having this blend of administrative assistant experience, healthcare insight, proofreading accuracy, first aid preparedness, and health and safety knowledge places you ahead of the competition. The demand for these qualifications is growing rapidly, so make sure your CV reflects these essentials. FAQ Q: Who should enroll in this bundle? A: Those pursuing entry to mid-level roles in healthcare support, nursing assistance, and medical administration. Q: How does this bundle increase hireability? A: By focusing on critical skills in administrative assistant, healthcare, proofreading, first aid, and health and safety, all highly sought in medical settings. Q: Can this help with hospital or clinic jobs? A: Yes, it’s ideal for roles in hospitals, clinics, nursing homes, and community health centres. Q: Is prior healthcare experience necessary? A: No. The bundle is designed to prepare newcomers and those looking to strengthen existing skills. Q: Why act now? A: Healthcare sectors are expanding and hiring rapidly—getting qualified fast gives you the advantage. Q: Is this bundle suitable for remote or in-person roles? A: Yes. The skills apply equally well across virtual administrative roles and onsite healthcare support.