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Whether the Highfield Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation. From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks. Areas covered Customer service principles Customers’ needs and expectations Behaviour and interpersonal skills Responding to problems or complaints Who is it aimed at? The course is useful for staff, managers, and apprentices working within any business

Level 5 QLS Endorsed Course | FREE QLS Hard Copy Certificate | 150 CPD Points | Lifetime Access | Tutor Support

Customer Service might be today, an indispensable skill if you want to work or start your own business! Take a look at this Customer Service L2 Course at https://knight.training/products/customer-service-level-2 and come train with us in Knight Training.

24 Hour Flash Deal **25-in-1 Applied Economics with Banking and Financial Markets Mega Bundle** Applied Economics with Banking and Financial Markets Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Applied Economics with Banking and Financial Markets package online with Studyhub through our online learning platform. The Applied Economics with Banking and Financial Markets bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Applied Economics with Banking and Financial Markets course provides complete 360-degree training on Applied Economics with Banking and Financial Markets. You'll get not one, not two, not three, but twenty-five Applied Economics with Banking and Financial Markets courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Applied Economics with Banking and Financial Markets courses are yours for as long as you want them once you enrol in this course This Applied Economics with Banking and Financial Markets Bundle consists the following career oriented courses: Course 01: Applied Economics Course 02: Economics Diploma Course 03: Financial Modelling Course 04: Financial Modeling Course for a Non-Finance Background Course 05: Make Business Plans: Forecasting and Budgeting Course 06: Managing Budget: Financial Statements and Money Management Course 07: Capital Budgeting & Investment Decision Rules Course 08: Raise Money and Valuation for Business Course 09: Fundamentals of Corporate Finance Course 10: Investment Banking Operations Professional Course 11: Fundamentals of Business Analysis Course 12: Finance: Financial Risk Management Course 13: Financial Planning Course 14: Cost Control Process and Management Course 15: Actuary Certification: Navigating the Complex World of Risk and Finance Course 16: Finance Law Fundamentals: Legal Aspects of Financial Transactions Course 17: Corporate Finance: Profitability in a Financial Downturn Course 18: Debt Management, Assessment, Financing & Counselling Course 19: Understanding Financial Statements and Analysis Course 20: Credit Control and Compliance Training Course 21: Efficient Accounts Payable Processing: Streamlining Financial Transactions Course 22: Real Estate Investment and Property Management Diploma Course 23: Financial Trading Certification and Risk Management Diploma Course 24: Stock Trading Diploma Course 25: International Banking: Global Operations and Cross-Border Transactions The Applied Economics with Banking and Financial Markets course has been prepared by focusing largely on Applied Economics with Banking and Financial Markets career readiness. It has been designed by our Applied Economics with Banking and Financial Markets specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Applied Economics with Banking and Financial Markets Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Applied Economics with Banking and Financial Markets bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Applied Economics with Banking and Financial Markets Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Applied Economics with Banking and Financial Markets Elementary modules, allowing our students to grasp each lesson quickly. The Applied Economics with Banking and Financial Markets course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Applied Economics with Banking and Financial Markets bundle, you really hit the jackpot. Here's what you get: Step by step Applied Economics with Banking and Financial Markets lessons One to one assistance from Applied Economics with Banking and Financial Marketsprofessionals if you need it Innovative exams to test your knowledge after the Applied Economics with Banking and Financial Marketscourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Applied Economics with Banking and Financial Markets courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Applied Economics with Banking and Financial Markets certificate and transcript on the next working day Easily learn the Applied Economics with Banking and Financial Markets skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Applied Economics with Banking and Financial Markets training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Applied Economics with Banking and Financial Markets Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Applied Economics with Banking and Financial Markets course, all you need is - A smart device A secure internet connection And a keen interest in Applied Economics with Banking and Financial Markets Career path You will be able to kickstart your Applied Economics with Banking and Financial Markets career because this course includes various courses as a bonus. This Applied Economics with Banking and Financial Markets is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Applied Economics with Banking and Financial Markets career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

In the dynamic landscape of education in the UK, the demand for skilled Teaching Assistants is more crucial than ever. As schools grapple with evolving classroom needs, the role of Teaching Assistants has become central to addressing these challenges. Stay ahead of the curve with our comprehensive Teaching Assistant Diploma, designed to equip you with the essential skills needed to thrive in the modern educational environment. Learning Outcomes Upon completion of this Diploma in Teaching Assistant bundle, you should be able to: Develop a deep understanding of Teaching Fundamentals for effective classroom engagement. Master the principles of Early Years Foundation Stage (EYFS) teaching methods. Acquire the skills necessary to excel as a Primary Teacher in diverse educational settings. Demonstrate proficiency in teaching English online, expanding your reach and impact. Enhance your language expertise with a Level-3 English Grammar Course. Navigate the complexities of High School Math, supplemented by time-saving tricks and shortcuts. Dive deep into Teaching Fundamentals, explore the intricacies of EYFS teaching, and master the art of lesson planning. From honing your English grammar expertise to navigating the nuances of High School Math, this diploma ensures you are well-rounded and ready to support both students and educators. Be prepared for a fulfilling career journey as you delve into the intricacies of being a Primary Teacher, explore the world of Teaching English Online, and gain invaluable insights into School Administration. This Diploma in Teaching Assistant Bundle Consists of the following Premium courses: Course 01: Teaching Assistant Diploma Course 02: Teaching Fundamentals: Make Concepts Easy to Understand Course 03: EYFS Teaching Course 04: Primary Teacher Course 05: Teaching English Online Course 06: Level-3 English Grammar Course Course 07: High School Math Course 08: Math Tricks & Shortcuts Course 09: Lesson Planning for Teaching Course 10: School Administrator Course 11: The Complete Guide To Getting A Teaching Job CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Teaching Assistants looking to excel in the evolving education landscape. Individuals seeking a holistic understanding of teaching fundamentals. Professionals interested in specialising in Early Years Foundation Stage (EYFS) teaching. Primary Teachers aiming to enhance their skills and diversify their expertise. Those aspiring to teach English online, broadening their educational impact. Individuals with a passion for mathematics, eager to support high school students in their learning journey. Requirements No requirements to enrol this Diploma in Teaching Assistant course. Career path Teaching Assistant: £18,000 - £24,000 per annum Primary Teacher: £25,714 - £41,604 per annum Online English Tutor: £20 - £30 per hour School Administrator: £18,000 - £30,000 per annum Educational Consultant: £25,000 - £40,000 per annum Lesson Planning Coordinator: £20,000 - £28,000 per annum Certificates CPDQS Accredited e-Certificate Digital certificate - Included CPDQS Accredited Hard-Copy Certificate Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Teaching Assistant Diploma) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Minute Taking Certification Minute taking is a key administrative role which significantly increases the effectiveness of meetings. Without quality minutes, organisations can fail to harness drive and motivation and teams can lose focus. Minutes act like a compass to guide the team by recording past decisions and tracking current discussions and actions. Without the specific skills needed to record information and output it in appropriate and effective ways, staff can become fearful of the process and refrain from taking the opportunity to practise critical skills. This course supports individuals to understand the role and learn the skills needed to effectively take minutes and support meetings, teams, groups, conferences and committees to enhance collaboration and efficiency. Minute taking is not just about writing notes. To be a good minute taker requires an in-depth understanding of how to prepare for the meeting, the responsibilities during the meeting and processes to follow once the meeting is over. There are also key skills in listening and communication which can rapidly enhance effectiveness and enjoyment of the role. Taking this course will prepare individuals to capture and output the correct level of detail and quality to meet internal and external compliance requirements. This course has been developed with experimental activities, detailed guidance and the opportunity to learn and practise the key skills and qualities mandatory for effective minute taking. The exercises, quizzes and worksheets assess progress as you go through the course, gradually building learning to a level of confident proficiency and expertise. What you will learn Lessons you will learn in this course include: Understanding the basics of minute writing The qualities of a minute taker The benefits of taking minutes Recording of minutes Minutes layout Minutes standards Technology in minute taking Common dos and don'ts when writing minutes Benefits of the course The benefits of taking this course include: Understanding meeting minutes templates and when to use them Know how to write different kinds of minutes suited to the occasion Developing your listening skills to extract important information Comprehend the style and tone of language and legal requirements Learn how to effectively edit and proofread minutes to ensure accuracy Taking this course will help individuals conquer fears and enhance skills. Organisational effectiveness can be dramatically improved by getting this key ability established in individuals and within teams. Anybody can learn how to take accurate minutes and quickly see the benefit this brings to the entire organisation. Course Modules/Lessons Module 1: Minute Taking Basics Module 2: Standards for Minute Taking Module 3: Pre-Meeting Preparation Module 4: During And After The Meeting Module 5: Personal Development

>>24 Hours Left! Don't Let winter Deals Slip Away - Enrol Now!<< Are you passionate about helping people? Did you know that over 11 million people in the UK rely on social care services? The Health Social Care course is intended to give individuals who work with vulnerable people who have to offer quality care, a thorough awareness of their legal obligations, important laws, and legislation. This is a rapidly growing field that is expanding beyond national boundaries. This offers an extensive curriculum for those wishing to begin a career in the field of Health & Social Care. This bundle course is quite thorough for students hoping to succeed in the health and social care industry. So Enrol now and get a head start! This Bundle Package includes: Course 01: Diploma in Health and Social Care at QLS Level 5 10 Additional CPD Accredited Premium Courses Health Social Care- Course 01: Mental Health Nursing Level 3 Course 02: Observation Skills for Carers Course 03: Diabetes Awareness (Type 1 and Type 2) Course 04: Maternity Care Assistant Course Course 05: Dementia Care Level 2 Course 06: Family Support Worker Course Course 07: Safeguarding Children Level 3 Course 08: Anti-Social Behaviour Course 09: Basic First Aid Course 10: Personal Hygiene Course Learning Outcomes of This Bundle Knowledge of the essential contrasts between Health and Social Care. Understanding of the NHS's function, structure, and services with this Bundle Knowledge of adult protection procedures in the Health Care industry. Learn about important laws governing the UK's Health Care industry. Acquisition of crucial skills needed to perform effectively in Health Social Care. Why Choose Our Bundle: Get a FreeQLS Endorsed Certificate. Get a Free Student ID Card with this bundle Our bundle is Affordable and Simple to understand This bundle is an entirely online, interactive lesson with voiceover audio Lifetime Access to the bundle course materials This bundle comes with 24/7 Tutor Support With this Health Social Care Bundle package, which enables you to market your expertise, employment becomes much more straightforward. This package is available to both part-time and full-time students and can be completed at your own pace. This bundle course provides learners with expertise in a variety of Health and Social Care sectors. Experts create the content based on years of field experience and extensive research to ensure a learner-friendly learning experience. Course 01: Diploma in Health Social Care at QLS Level 5 Module 1: Introduction to Health Social Care Module 2: Communication and its Relevance Module 3: Workers' Rights and Responsibilities Module 4: Role as A Caregiver and Healthcare Professional Module 5: Working in Health Social Care; Promoting Equality, Diversity and Rights Module 6: Important Principles and Policies of Health Social Care Module 7: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Healthcare Part - 1 Module 8: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Healthcare Part - 2 Module 9: Safeguarding Vulnerable Individuals Module 10: Health and Safety Responsibilities Module 11: Risk Management Course 02: Mental Health Nursing Level 3 Module 1: Introduction to Mental Health Module 2: Overview of Mental Health Support Worker Module 3: Childhood and Adolescent Psychiatric Disorders Module 4: Stress and Anxiety Disorders Module 5: Schizophrenia Module 6: Personality Disorders Module 7: Mood Disorders Module 8: Eating & Sleeping Disorders Module 9: Self-Harm and Suicide Module 10: Medication and Therapy in the Treatment of Mental Illness Module 11: Mental Health Legislation and Services Module 12: Community Mental Health Teams (CMHTs) Module 13: The Participation of The Service User Module 14: The Conclusion To The Course Course 03: Observation Skills for Carers Module 1: Introduction to Observation Skill Module 2: Child Observation Module 3: Child Observation Plan and Documentation Module 4: Observational Methods and Studies Module 5: Social Policy and Social Work Observation Module 6: Basic Health Observation Module 7: Clinical Management Observation =========>>>>> And 8 More Courses <<<<<========= Assessment Process You have to complete the assignment questions given at the end of the courses and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Health Social Care at QLS Level 5 exams. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 5 Diploma in Health Social Care (QLS Endorsed) Are passionate about social care Live around vulnerable people Want to get into this line of work Are Social Activists Progression: You can further enrol in - A-Level Health and Social Care Level 3 NVQ Health and Social Care Level 4 NVQ Health and Social Care Level 5 NVQ Health and Social Care CMI Level 7 Award in Strategic Approaches to Mental Health and Wellbeing Level 2 Certificate in Mental Health Awareness (RQF) Level 2 NVQ Health and Social Care Level 2 RQF Health and Social Care Level 3 Award in Health and Social Care (VRQ) Level 3 Certificate in Health and Social Care (VRQ) Level 3 Certificate in Understanding Mental Health (RQF) Level 3 Diploma in Adult Care (RQF) Level 5 nvq Health and Social Care Management NVQ Level 3 Mental Health QCF Level 2 health and social care QCF Level 3 health and social care etc. Requirements You will not need any prior background or expertise to enrol in this bundle. Career path This Health Social Care bundle course helps the learners to be open to a range of professions like Senior care worker Social work assistant Care worker Mental Health Nursing Health promotion specialist Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Health & Social Care at QLS Level 5 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Health & Social Care at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, completely free of charge. Certificate Accredited by CPDQS Upon finishing the Health & Social Care bundle, you will need to order to receive a certificate accredited by CPDQS that is recognised all over the UK and also internationally. The pricing schemes are: Printed Hardcopy Certificate £29 inside the UK. £39 outside the UK (international delivery).

**6 FREE CPD Accredited Certificates and Included with Lifetime Access** Indulge in our 6-course bundle, originally priced at £120, now available for a limited time at the exclusive rate of £100. Enjoy an instant savings of £20! Don't just teach English - inspire it! Join us with our Teaching English as a Foreign Language (TEFL/TESOL) course Bundle and watch as you become not just an educator but a global citizen shaping the linguistic landscape. This bundle consists of the following CPD Endorsed Courses: Course 01: 120 hours TEFL (TESOL) Course 02: IELTS Preparation Course 03: English: Spelling, Pronunciation and Grammar Course 04: Functional Skills English Level 2 Course 05: Level 3 Teaching Assistant Course 06: Phonics Teaching Diploma Key Features 6 FREE CPD Accredited Certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases This Teaching English as a Foreign Language (TEFL/TESOL) course offers a thorough foundation for those interested in guiding learners of English at all levels. Designed to fit around busy schedules, the course is entirely online, allowing learners to study at their own pace without the need for physical attendance. The curriculum includes a robust 120-hour TEFL training module, alongside specialised courses such as IELTS Preparation, English Spelling, Pronunciation and Grammar, and Phonics Teaching. These carefully selected modules ensure a well-rounded understanding of language teaching principles, enhancing your ability to support students effectively. Additionally, the course incorporates Functional Skills English Level 2 and a Level 3 Teaching Assistant qualification, providing broader educational knowledge and credentials. Whether your aim is to teach abroad, support learners in various contexts, or progress within education, this TEFL/TESOL package equips you with the essential knowledge and confidence to do so. The flexible learning approach combined with expert-designed content ensures you receive quality instruction tailored for online delivery, making it a perfect choice for those seeking a respected English teaching qualification. Learning Outcomes: Master advanced teaching techniques for diverse language proficiency levels. Hone language assessment skills, crucial for evaluating student progress. Develop expertise in phonics instruction, fostering early language acquisition. Refine grammar, pronunciation, and spelling for effective language instruction. Attain proficiency in IELTS preparation, enhancing language proficiency coaching. Cultivate essential functional English skills for real-world language application. Certificate After completing this course, you will be able to claim your FREE PDF and Hardcopy certificates, which are CPD accredited. Job Vacancies According to Indeed, there are currently over 2,000 job vacancies in the UK for financial regulation and professional integrity professionals. The most popular roles include: English Language Teacher (ELT) TEFL/TESOL Tutor English Teacher English Language Instructor ESL Teacher Future Job Openings The English Teaching sector is expected to grow in the coming years. There are a number of reasons for the strong demand for English Teaching professionals. The growing popularity of English as a second language (ESL) programs and the rise of online English language learning and the increasing globalisation of the economy are the leading factors of the demand in this field. The job market for this profession is strong, with a predicted 14.1% growth in employment from 2022 to 2025. This means that there will be an estimated 3,000 new jobs created in this field. Salaries in the UK The salaries for TEFL/TESOL teachers vary depending on their experience and qualifications. However, most professionals in this field can expect to earn a competitive salary. According to Indeed, the average salary for a TEFL/TESOL teacher in the UK is £27,000 per year. Satisfaction A recent survey found that 92% of TEFL/TESOL teachers are satisfied with their jobs. The most common reasons given for job satisfaction were: The opportunity to work with people from all over the world The chance to make a real difference in people's lives The flexibility of the job The good work-life balance CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring English language educators seeking comprehensive training. Individuals interested in IELTS coaching and language proficiency development. Teaching assistants aiming to enhance their support in language classrooms. Language enthusiasts eager to refine spelling, pronunciation, and grammar. Professionals looking to broaden their skill set for language-related careers. Anyone seeking a holistic approach to teaching English as a foreign language. Individuals pursuing a rewarding career in language instruction. Those desiring a versatile language education package. Career path Language School Instructor IELTS Tutor Educational Assistant Phonics Specialist Language Curriculum Developer Private Language Tutor Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Introduction: Stress is one of those words that employers dread. A certain amount of stress is good for motivation and productivity, but, when it reaches a level that affects productivity and morale, it can result in sickness and time off work. A stressful workforce is generally not a happy one - it can be demotivated and inefficient. Being able to recognise the signs of stress is key, and that is where this course comes in. For any employer that understands that the welfare of their employees has an impact on the bottom line, this course delivers valuable key outcomes. The course is beneficial to team leaders and managers who need to be able to identify stress, who is stressed and what the stressors are. It is also useful to employees who work in continuously stressful environments, as it provides them with tools and skills, in order to manage their stress levels, to maintain a good level of wellbeing.   What's Covered in the Course? Any employee studying this course will cover the following main topics: A comprehensive overview of what stress is and what it looks and feels like, as it relates to the workplace and the particular role of the employee; Tips, tricks and advice for learning how to deal with stress in the workplace; Understanding what burnout means and what it involves and how stress comes about and what contributes to it; The negative effects that stress has on the body and how to cope with stress in the workplace; How to develop the skills and confidence with which to deal with stress at work, under all circumstances and in all scenarios; How to encourage and respond to all types of feedback, both positive and negative, in an effective way; Tips, tricks and advice that help employees learn to deal with stress at work in a positive way; How to create an action plan that can be personalised, in order to help anyone deal with stress in the workplace. What are the Benefits of the Course? The course's main benefits include: Employee well-being and job satisfaction are increased through the self-management of stress; Team leaders and managers are better equipped to identify stress and provide assistance, before it reaches a debilitating stage; The working environment is enhanced, the workplace is happier, and the workforce is more content; It is online and allows the learner to study flexibly and in their own time; Full online support is available for the learner. Course Modules: Module 1 : What Is Stress? Module 2 : Individual Perceptions of Stress Module 3 : Developing Face-To-Face Confidence Module 4 : Handling Objections Module 5 : Encouraging and Responding to Positive and Negative Feedback Module 6 : Using Your Body Language for Impact

Our expert-designed Functional Skills Maths Level 2 Course has smart learning options that provide the necessary Level 2 numeracy knowledge and skills to excel in Functional Skills Maths. Level 2 Maths Course Highlights: This qualification is equivalent to GCSE grade C or 4 Take the Exam from Home – Guaranteed Fast Track Results Exam Booking within 2 Working Days of Enrolment Remote Exam Online or Paper based both options available Course Duration: 55 hours Unlimited Access to Course Materials Get Free Mock Tests & Free Past Papers Extra 25% Time for people with Learning Difficulties NCFE, Pearson Edexcel, Open Awards and TQUK are all OFQUAL-regulated and nationally recognised The Level 2 Maths Course Online Overview Our course is tailored to meet your specific needs and help you achieve your academic and career goals from the comfort of your home. You also get the opportunity to book Live 1:1 tutor support via Microsoft Teams. With interactive lessons, FREE mock tests, personalised feedback and remote exams, our Maths Level 2 Course ensures a comprehensive and engaging learning experience. Christmas Holiday Information For our remote invigilation service of Functional Skills qualifications, the last accepted booking will be on 19th December 2024. We will reopen for bookings from 3rd January 2025. Results Release For Open Awards: Any results from assessments taken after 30th November 2024 will be published after 2nd January 2025. For NCFE Exams: Results from assessments taken after 11th December 2024 will also be published after 2nd January 2025. Additionally, the period between 20th December 2024 and 2nd January 2025 will not be counted as “working days” for the result release timeframes. Please plan your assessment bookings accordingly. Our last results release prior to Christmas will be on 20th December 2024, with the next results release taking place on 3rd January 2025. Functional Maths Level 2 Course & Exam Details Exam Details Exam slots are available 24*7 from Monday to Sunday. If you are in a rush and would like to book your exam sooner, then you can book your remote online exam within 3 working days for Open Awards, 1 working day of enrolment for NCFE, 2 working days of enrolment for TQUK and within 7 working days for Pearson Edexcel. Please note the exam price advertised on the website for the Open Awards remote invigilation exam is applicable for weekdays (Monday to Friday between 9 am to 5 pm). If you would like to book the Open Awards remote invigilation exam at the weekend then there is an additional £25+Vat applicable. EXAM Booking & Results Details You can decide the exam date and place according to your convenience. Awarding Body Paper-Based Exam in Centre On-Screen Exam in Centre Remote Online Exam – From Home Results Edexcel Book within 15 days Book within 24 Hours Book within 7 working days Get results in 20 working days NCFE Book within 10 working days Book within 24 Hours Book within 2 working days Get results in only 7 days Open Awards N/A N/A Book within 2 working days Get results in only 16 working days TQUK Book within 7 working days Book within 24 Hours Book within 2 working days Get results in only 6 working days *Offline examinations will be held at our Swindon and London centres. Please get in touch with us for more information. The new assessment and result dates by NCFE are: (Only applicable if you are attending the exam in between the following assessment date). Delivery mode: On-screen and RI Assessment date to and from: 16/09/2024 – 25/10/2024 Results release: 01/11/2024 The new assessment and result dates by Open Awards is: (Only applicable if you are attending the exam in between the following assessment date). Delivery mode: Remote Assessment date to and from: 02/09/2024 – 13/09/2024 Results release: 11/10/2024 Delivery mode: Remote Assessment date to and from: 04/11/2024 – 15/11/2024 Results release: 13/12/2024 (Note that this only applies to the mentioned exam type and if you book the exam during the dates mentioned above. Also, this will not affect the schedule of the other exam types and results.) Difference between NCFE, Pearson Edexcel, Open Awards and TQUK NCFE, TQUK, Pearson Edexcel and Open Awards are OFQUAL-regulated and nationally recognised; however, the only difference lies in the exam booking and result turn-around time. You can book your remote online exam within 2 working days of enrolment for NCFE, within 7 working days for Pearson Edexcel, 2 working days of enrolment for TQUK and within 3 working days for Open Awards. You can get your NCFE results in 7 days, your Edexcel results in 20 working days, your TQUK results in 6 working days and your Open Awards results within 16 working days. Universities and apprenticeships accept all of the awarding bodies. This distinction allows learners to choose the awarding body that aligns best with their educational and career goals. How This Course Will Work? This Level 2 Functional Skills Maths course will help you build a solid foundation in mathematics. Throughout the course, it will provide you with various learning materials and activities to enhance your understanding of these subjects. Initial Assessment: To identify the current level of a student's abilities and recommend the appropriate course to enrol in upon completion. Diagnostic Assessment: Identifies skill gaps and produces an individual learning plan Learning Resources: Comprehensive video tutorials, practice quizzes & topic-based tests Progress Tracker: To record your progress in the course Free Mock Test: Access our free mock test facility for professional feedback and to prepare for the final exam. Entry Requirement This level 2 maths qualification is available to all students of all academic backgrounds; no experience or previous qualifications are required. However, you will require a laptop/desktop computer and a good internet connection. Exam Structure The Functional Skills NCFE, Pearson Edexcel, TQUK and Open Awards Qualification in Mathematics Level 2 consist of one externally assessed assessment that comprises two sections- a non-calculator section (calculator prohibited) and a calculator section (calculator permitted). The assessments are available as paper-based and onscreen, on-demand assessments. Section A (Non-calculator) Awarding Body Exam Duration Total Marks Questions Cover Edexcel 25 minutes 16 25% NCFE / Open Awards / TQUK 30 minutes 15 25% Section B (Calculator) Awarding Body Exam Duration Total Marks Questions Cover Edexcel 1 hour 30 minutes 48 75% NCFE / Open Awards / TQUK 1 hour 30 minutes 45 75% Pass Mark (Edexcel): Learners are required to achieve an overall (from sections A and B) (59%) mark to pass the exam. Pass Mark (NCFE): Learners are required to achieve an overall (from sections A and B) (57% – 62%) mark to pass the exam. Please note that the marks vary for individual exam papers, so for all the exam papers, the pass marks are not fixed for the NCFE exam. Pass Mark (Open Awards): Pass Marks for L 2 functional skills maths assessments vary per assessment version and are set following standardisation and awarding activities. Each Maths assessment is designed to enable a minimally competent learner to achieve a pass mark of 36 out of 60. However, the awarding process will determine specifically where the pass mark sits for each assessment version. Therefore, the pass mark may vary between assessments. Pass Mark (TQUK): Pass Marks for level 2 functional skills maths assessments vary per assessment version and are set following standardisation and awarding activities. Recognised Accreditation This Functional Skills Maths Level 2 has been independently accredited by Pearson Edexcel, NCFE, TQUK and Open Awards, also regulated by Ofqual. The Office of Qualifications and Examinations Regulation (Ofqual) is responsible for regulating qualifications, assessments, and examinations in England. Pearson Edexcel is the most prestigious awarding body, for an academic and vocational qualifications. Pearson Edexcel qualifications are regulated by Ofqual and recognised by universities and employers across the world. NCFE is a charity and awarding organisation that provides qualifications in England, Wales, and Northern Ireland. It is regulated by Ofqual in England and recognised in Wales and Northern Ireland. Open Awards is an awarding organisation that offers a wide range of qualifications across various sectors, including education, health and social care, and business. Their qualifications are regulated by Ofqual and are designed to meet the needs of learners and employers. Open Awards also works closely with educational institutions and employers to ensure their qualifications are relevant and up-to-date. TQUK is an awarding organisation approved by Ofqual and offers RQF courses in a variety of sectors. RQF courses have different credit values that can be applied to the National Credit Transfer System. TQUK accredits courses developed by industry experts and collaborates with organisations to ensure the quality and value of the courses provided. Additional Features  Access to On-Demand Classes Opportunity to Book 1:1 Live Tutor Support via Zoom Enrol in Our Course and Prepare for the Exam from Home Get a Free Mock Test with Professional Feedback Course Curriculum Unit 1: Number Lesson 1.1: Numbers and the Number System The number system gives you a general insight into the mathematical operations regarding the given numbers. You will acquire skills in division, multiplication, addition and subtraction, which require steps in real-life contexts. Lesson 1.2: Fractions and Decimals You will be learning many types of fractions, including improper fractions, proper fractions, equivalent fractions and more. Along with this, you will learn Ordering Decimal Numbers, Subtracting Decimals, multiplying and dividing decimals and more, which enables you to apply real-world problem-solving. Lesson 1.3: Percentages You will learn to calculate the Percentage and how to express a Number as a Percentage of Another. Interpreting the Original Value, Calculating Percent Increase and Decrease, and so on. This learning you can easily apply in real-life counting issues along with increasing your rational thinking. Lesson 1.4: Ratio and Proportion You will be learning to calculate the Total Amounts using Ratios, direct Proportion, Inverse Proportion and many more things, which help you in doing comparisons, learning science and engineering and more. Lesson 1.5: Formula You will learn the definition of formulas Formula Using Words, Multi-Step Formulas, Formula Using Letters and so on. Learning formulas has a large impact on real life as these formulas are used extensively in measuring, building infrastructure and more. Unit 2: Measures, Shapes and Space Lesson 2.1: Money Math You will be mastering Solving Money Related Questions, including percentage-based discounts, discounts Related to Fractions, Profit and Percentage, etc. This money math learning will help you to understand money-earning and saving-related issues that you face in daily activities. Lesson 2.2: Units You will learn units and Types of Units, Units of Weight, Units of Length, Units of Capacity, etc. Also, you will gain knowledge about steps to convert between Metric Units, Imperial to Imperial Conversions, and Other Unit Conversions will help pursue a higher university degree. Lesson 2.3: Speed and Density You will be clearing the concept of speed, calculations to find out distance and time, density, Relation between Density, Weight and Volume. Lesson 2.4: Perimeter You will learn to find perimeter and area, Circle, perimeter of triangle etc. which require in measurement, design and planning and so on. Lesson 2.5: Area and Shapes You will gain skills in formulas for calculating area, finding areas of complex shapes, applying area calculations in complex questions, different Types of 3D Shapes, surface area, finding the surface area of complex 3D Shapes, using nets, plans and elevations, etc. learning about area and shapes will certainly help you in building your dream home and more. Lesson 2.6: Volume In the volume classes, you will learn Formulas for calculating volume, Questions based on volumes of different 3D Shapes, finding the Scale in a Diagram, Making Scale Drawings, which are required in building critical thinking skills and more. Lesson 2.7: Coordinates & Angles You will be learning necessary things about the coordinate Grid, How to Read Coordinates on a Grid? Plotting Points on a Grid and more which extensively requires in making video games, medical imaging, physics and more. Unit 3: Handling Data and Information Lesson 3.1: Median and Mode You will be learning about median and mode, which is one of the most interesting mathematical chapters. As you will know how to find the median and mode from the sets of numbers, you can easily implement such learning in household work and other places as well. Lesson 3.2: Mean and Range You will be able to find the mean, median and mode. Knowing how to find these is highly important in all aspects of life. Lesson 3.3: Probability You will learn Probability: Definition and Meaning, Calculating Probabilities, Probability of Something Happening and Something Not Happening, etc. Once you know how to find probability, you can easily detect business profit loss and implement other parts of your life. FAQs The Functional Maths level 2 Course is equivalent to? The functional skills Math level 2 is equivalent to GSCE Maths pass grade. Which one is more difficult between Functional and GCSE Maths courses? The functional skills Maths course is more flexible than the GCSE math course since you have to sit for the official exam in the GCSE courses. Why should I take the Functional Skills Maths instead of the GCSE Maths? The functional maths course is comparatively easier than the GCSE math and additionally the value of it is also more than the GCSE math course. However, you should select the course that suits your needs, as both courses provide different values for different people. How will I purchase this course? First, select your desired course plan among the multiple existing course plans on the right side of your screen, then select the payment type, and once you made the payment, you can access the course any time you want. How will I access the functional skills level 2 course after payment? A confirmation email will be sent to your registered email after payment. Hereafter anytime, you can start your learning journey with Lead Academy. Will I get access to the Course if my location is outside the UK? Yes, you can. Since it is an e-learning course, anyone from anywhere can enrol in our courses. What is an Accredited course? The professional body approves the procedures if any e-learning platform claims its courses are accredited. What is the benefit of doing an accredited course? You will only realize the benefit of having an accredited certificate once you face the corporate world. As employees, job places, and more value the accredited certificate, you must own this certificate by doing the course with us. What is an Edexcel accredited course? Exdexcel is a British multinational education and examination body. If any functional skills training providers claim the course is Edexcel accredited, that means the course has been approved by the governor body of Edexcel. Their certificates have been valued in the UK and worldwide. Is functional skills level 2 maths equivalent to gcse? Functional Skills Level 2 of Maths is equivalent to a GCSE at grade 4 (C) or above. This means that achieving a Level 2 qualification in Functional Skills Maths demonstrates the same level of knowledge and maths skills as attaining a Grade 4 or higher in GCSE Maths. For further information, do give a read to our blog, 'What is Functional Skills Maths Level 2 Equivalent To?' Is this qualification hard? The difficulty may vary depending on the individual's prior knowledge and skill level in maths. However, it is generally considered equivalent in difficulty to a GCSE Grade 4/C, a standard proficiency level in maths. However, with adequate preparation and practice, many individuals find it manageable to achieve a pass. What are the system requirements for remote exam? For Pearson Edexcel and NCFE: To sit your assessment, you’ll need: A laptop/desktop with webcam and microphone; you can’t sit the assessment on a tablet or smartphone a good Wi-Fi connection – recommended minimum 1Mbit/s Upload, minimum 10Mbit/s Download. You MUST use google chrome browser for the exam, as this is recommended by the awarding body. A smartphone or tablet (Apple iOS 8.0 / Android 4.1 or higher) - this will be used to record you taking the assessment. A suitable environment - quiet room with no distractions The link for the assessment sent to your email; remember to check your spam/junk folder. You must activate Airplane mode on your smartphone however you need to be connected to Wi-Fi, so turn on Airplane mode then reactivate your Wi-Fi. Please familiarise yourself with the potential violations as these can potentially lead to the assessment being voided. Ensure ALL equipment is plugged in (including phone for the recording of sessions). Loss of power at any point could lead to the assessment being voided. You must brief other members of your household/workplace that you’re sitting an assessment, and they must not enter the room at any point. There is a 24-hour live chat function within the assessment software for technical support should you need it at any time. For Open Awards: In order to take your exam, you need to have the following equipment: A good quality laptop or PC with a minimum screen size of approx. 14” and minimum resolution of 1024 x 768. A stable internet connection with at least 3mbps. An integrated (i.e., fixed) webcam on your PC/ laptop or a portable webcam. If using a PC/ laptop with an integrated webcam, a reflective surface (e.g., a mirror) must be available. This will be used to show the invigilator the space immediately surrounding your screen and keyboard. A basic (non-scientific) calculator for maths assessments. You will have access to an on-screen calculator but may feel more comfortable using a separate calculator. Please note that all workings need to be added to the assessment platform if you use a separate calculator so that your workings can be marked. Plain paper. You will need to show this to your invigilator at the beginning of the exam to assure them that you do not have access to notes. A dictionary (where allowed). Supported Browsers Chrome: 34.0.1847 or above Microsoft Edge: Version 88.0.705.81 or newer Firefox: 31.0 or above Safari: 6.2 or above Safe Exam Browser 2.0.2 or above Please note: Chromebooks are not compatible with the Safe Exam Browser Browser settings Popups must be allowed. Guidance on how to do this below: Chrome Edge Firefox Safari For TQUK: Exam conditions All remote exams must take place in a controlled environment. Training Qualifications UK (TQUK) defines a controlled environment as a quiet, appropriate space conducive to the undertaking of a remotely invigilated exam. The environment must be: populated only by you, the learner, and no other parties well-lit to allow maximum webcam visibility free from distractions that may cause you to divert your attention away from the computer screen or move outside of the webcam’s viewing range free from notes and posters on the wall free from noise free from personal or sensitive material free from visual or physical access to supporting materials (such as educational texts) free from electronic devices, other than the computer used to undertake the exam. The space, as described above, must meet these requirements throughout the entire duration of the exam. If the exam conditions requirements are not met, the exam may be voided. If, for any reason, you are unable to undertake the exam in a space that meets these requirements, you should inform your training provider/recognised centre at the earliest opportunity and arrange your exam at a time when these conditions can be met. You must have a desktop or laptop computer that is equipped with a working webcam, a stable internet connection, and the Google Chrome web browser (available here). Requirements and guidance for materials: The following relates to materials within the controlled environment and must be followed to ensure compliance: Mobile phones and electronic devices, except for the computer you are using to undertake the exam, must be switched off and stored in an inaccessible location. Smartwatches and other wearable technological devices must be switched off and removed. Headphones must not be worn. Water must be stored in a clear glass or a clear bottle with the labels removed. No other food or drink is permitted. Second monitors are not permitted. Identification must be clearly presented to the camera at the start of an exam. If identification is not provided, or is unclear, at the start of the exam, this will result in the exam being voided. A room sweep must be completed at the start of an exam. If a room sweep is not completed, the exam will be voided. has context menu