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The 'Transcription Skills Beginner Level' course is a comprehensive program designed to introduce learners to the fundamentals of transcription. It covers essential topics such as transcription techniques, grammar and punctuation, and specialized transcription fields. Students will gain the skills needed to start a successful transcription career. Learning Outcomes: Understand the basics of transcription and its importance. Develop proficiency in basic transcription techniques. Master advanced transcription techniques for accuracy and efficiency. Apply proper grammar and punctuation rules in transcription. Explore various transcription specializations, such as medical or legal transcription. Build the foundation for a successful career in transcription. Enhance listening skills for improved transcription accuracy. Learn to use transcription tools and software effectively. Why buy this Transcription Skills Beginner Level? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Transcription Skills Beginner Level there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Transcription Skills Beginner Level does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Individuals looking to enter the transcription field. Freelancers seeking to expand their skill set and career opportunities. Students pursuing a career in transcription, journalism, or related fields. Professionals aiming to add transcription skills to their resume. Prerequisites This Transcription Skills Beginner Level was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Entry-Level Transcriptionist - Potential earning of £15,000 - £25,000 per year. Medical Transcriptionist - Median earning of £20,000 - £30,000 per year. Legal Transcriptionist - Median earning of £20,000 - £35,000 per year. Freelance Transcriptionist - Earnings vary based on workload and clients. Transcription Quality Assurance Specialist - Potential earning of £25,000 - £40,000 per year. Course Curriculum Module 01: Introduction to Transcription Introduction to Transcription 00:08:00 Module 02: Basic Transcription Techniques Basic Transcription Techniques 00:07:00 Module 03: Advanced Transcription Techniques Advanced Transcription Techniques 00:07:00 Module 04: Grammar and Punctuation in Transcription Grammar and Punctuation in Transcription 00:06:00 Module 05: Transcription Specializations Transcription Specializations 00:07:00 Module 06: Building a Successful Transcription Career Building a Successful Transcription Career 00:06:00

Immerse yourself in these diverse, enthralling subjects, each designed to fuel your curiosity and enhance your knowledge. Dive in now! The CPD Accredited courses in this bundle include: Course 01: Influencing and Negotiating Course 02: NLP For Sales, Persuasion & Influence Course 03: Marketing Strategies for Business Course 04: Social Media Marketing Strategy Course 05: Get a Job in Sales: Your Fast Track to Career Success Master the art of sales with our "Negotiation & Sales Skills Training" bundle. Discover effective sales growth strategies and unleash the power of sales hypnosis. Learn to deliver captivating sales presentations, leverage marketing techniques, and sharpen your communication skills. Gain the edge in sales negotiations with finesse while handling customers and objections effortlessly. Unearth a wealth of sales tips and tricks to boost your success. Join us now and become a sales virtuoso! Enroll today! What will Make You Stand Out? On completion of this Negotiation & Sales Skills Training bundle, you will gain: CPD QS Accredited course After successfully completing the bundle, you will receive a FREE PDF CPD Certificates as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enrolling in the Bundle has no additional cost. 24x7 Tutor Support You can study and complete the bundle at your own pace. Effective negotiation skills are the key to unlocking success in a fiercely competitive market. Learn from the best, as 89% of top performers attribute their achievements to these vital skills. Over 11 comprehensive modules, you'll delve into sales growth, impactful presentations, marketing dynamics, and communication nuances. Course 1. Influencing and Negotiating Dive into the art of persuasion and negotiation. This bundle provides essential tools and tactics to become a successful influencer in various settings. Key Takeaways: Psychology of influence Tactics for effective negotiation Course 2. NLP For Sales, Persuasion & Influence Discover the power of Neuro-Linguistic Programming (NLP) in sales and persuasion. Gain techniques for establishing rapport and enhancing sales outcomes. Key Takeaways: Fundamentals of NLP Rapport-building techniques Course 3. Marketing Strategies for Business From foundational to advanced, learn the marketing strategies essential for business growth. Key Takeaways: Overview of current marketing landscape Techniques for crafting impactful marketing campaigns Course 4. Social Media Marketing Strategy Grasp the essence of effective social media marketing. Learn to use platforms and create content that resonates and engages. Key Takeaways: Insights into major social media platforms Techniques for content creation and campaign optimization Course 5. Get a Job in Sales: Your Fast Track to Career Success Embark on a thriving sales career. This course offers a deep dive into the industry, essential skills, and tips for success. Key Takeaways: Sales industry insights Essential selling techniques Tips for interviews and career progression Ready to become a sales virtuoso? Enrol now and unleash your sales potential with our "Negotiation & Sales Skills Training" course! CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Negotiation & Sales Skills course is ideal for: Sales Professionals: Enhance selling abilities for outstanding results. Business Owners: Master negotiation for growth and success. Entrepreneurs: Acquire sales skills for pitching ideas and securing investments. Marketing Executives: Strengthen marketing with effective sales acumen. Customer Service Representatives: Handle inquiries and complaints with negotiation expertise. Aspiring Salespersons: Gain a competitive edge in your sales career. Requirements Without any formal requirements, you can delightfully enrol in this Negotiation & Sales Skills Training bundle. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Negotiation & Sales Skills Training course is to help you toward your dream career. Sales Representative Sales Manager Influencer Corporate Trainer Business Development Manager Key Account Manager Sales Director Entrepreneur/Founder The combined salary range for professionals with strong negotiation and sales skills can be £20,000 to £70,000 per year. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99

Learn about Office Skills (Administration, Communication and Management) Diploma from industry experts and boost your professional skill. This Office Skills (Administration, Communication and Management) Diploma course will enhance your skill and make you ready for the job market. You'll get expert opinions about the best practices and problems of Office Skills (Administration, Communication and Management) Diploma. You'll also gain the skills of Office Skills (Administration, Communication and Management) Diploma to excel in your job and tips to master professional skills in no time.  You'll be connected with the community of Office Skills (Administration, Communication and Management) Diploma professionals and gain first-hand experience of Office Skills (Administration, Communication and Management) Diploma problem-solving. The Office Skills (Administration, Communication and Management) Diploma  is self-paced. You can complete your course and attend the examination in your suitable schedule. After completing the Office Skills (Administration, Communication and Management) Diploma, you'll be provided with a CPD accredited certificate which will boost your CV and help you get your dream job.  This Office Skills (Administration, Communication and Management) Diploma will provide you with the latest information and updates of Office Skills (Administration, Communication and Management) Diploma. It will keep you one step ahead of others and increase your chances of growth. Why buy this Office Skills (Administration, Communication and Management) Diploma? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Office Skills (Administration, Communication and Management) Diploma you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Office Skills (Administration, Communication and Management) Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Office Skills (Administration, Communication and Management) Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Office Skills (Administration, Communication and Management) Diploma is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Personal Assistant Personal Assistant 01:23:00 Module 02: Admin Support Admin Support 01:54:00 Module 03: Administrative Management Administrative Management 00:00:00 Module 04: Organisational Skills Organisational Skills 01:16:00 Module 05: Telephone Etiquette Telephone Etiquette 01:07:00 Module 06: Business Writing Business Writing 01:24:00 Module 07: Time Management Time Management 01:09:00 Module 08: Body Language and Effective Communication Body Language and Effective Communication 01:23:00 Module 09: Meeting Management Meeting Management 01:24:00

Speaking in front of people, large crowds, in particular, is usually perceived as the most stressful experience imaginable. The contents in this course have designed to help you, or anyone for that matter, convey your ideas and messages to either one person, or a large group in just about any setting. Public speaking and presentation will always be part of your life, especially when you become a professional and you have to do lots of presentations and speaking. In this course, you will be able to learn how to overcome your fear of public speaking. This course will also help you identify your purpose and know how to set your goals in public speaking and presentation. You always have to remind yourself that you need to be able to know how to start and finish. You will also learn in this course how to prepare your visual aids to help you in your presentations. Who is the course for? Professionals who are having hard time to express themselves in public People who have an interest in Public Speaking Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email.   Career Path: The Diploma in Presentation Skills is a useful qualification to possess to people who are having a hard time speaking in public or giving public speeches. Introduction Introduction 00:30:00 Day-1 Identifying your purpose 00:15:00 Preparing your speech 00:30:00 Preparing your visual aids 01:00:00 Creating a mock presentation 00:30:00 Day 2 Eliminate stage fright and build your self confidence 01:00:00 Incorporating your personality into your presentation 01:00:00 Extra stuff you need to help you convey a high-impact message 01:00:00 Day-3 Surveying the audience 00:30:00 The all important Q&A session 00:30:00 Getting your audience engaged 01:00:00 Items of preparation prior to your presentation 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you looking to enhance your Functional Skills English Level 1 & 2 skills? If yes, then you have come to the right place. Our comprehensive courses on Functional Skills English Level 1 & 2 will assist you in producing the best possible outcome by learning the bundle. This Functional Skills English Level 1 & 2 Bundle Includes Functional Skills English Level 1 Course Functional Skills English Level 2 Course So, enrol in our Functional Skills English Level 1 & 2 bundle now! Other Benefits Lifetime Access to All Functional Skills English Learning Resources An Interactive, Online Functional Skills English Course A Product Created By Experts In The Functional Skills English Field Self-Paced Instruction And Laptop, Tablet, And Smartphone Compatibility 24/7 Learning Support with the Functional Skills English Course Free Certificate After Functional Skills English Course Completion Course Curriculum: Functional Skills English Level 1 Module 01: Introduction to the Course. Module 02: Basics of Grammar. Module 03: The Basics of Sentence, Module 04: Structure of Sentence. Module 05: Questions. Module 06: Punctuation and Capitalisation. Module 07: Spelling. Module 08: Common Mistakes and Ways to Improve. Course Curriculum: Functional Skills English Level 2 Module 01: Linguistics Module 02: Teaching Grammar and Vocabulary Module 03: The Basics of Sentence Module 04: Structure of Sentence Module 05: Questions Module 06: Punctuation and Capitalisation Module 07: Spelling Module 08: English Pronunciation Module 09: Reading Module 10: Writing Module 11: Listening Module 12: Speaking CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Functional Skills English course. Requirements To enrol in this Functional Skills English Level 1 & 2 all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Functional Skills English Level 1 & 2. Certificates Certificate of completion Digital certificate - Included Get 3 CPD accredited PDF certificate for Free. Certificate of completion Hard copy certificate - £9.99 Get 3 CPD Accredited Hardcopy Certificate For 9.99 each. The delivery charge for the hardcopy certificate inside the UK is £3.99 each and international students need to pay £9.99 each to get their hardcopy certificate.

Overview The Office Administration, Skills and Legal Secretary course is the complete training package for anyone looking to kickstart or develop a career in this field. It covers fundamental office procedures, taking an in-depth look at the office procedure guide. With step-by-step guidance, you will learn best practices for business writing, etiquette for dealing with clients on the phone, how to deal with conflict, deliver winning presentations, and much more. On successful completion, you will have the practical and theoretical knowledge to implement the strategies and techniques learnt in this course and apply them in a real-life context. Fast track your career online and add in-demand skills and credentials to your resume. Why buy this Office Administration, Skills and Legal Secretary? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Office Administration, Skills and Legal Secretary you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Office Administration, Skills and Legal Secretary does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Office Administration, Skills and Legal Secretary was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Office Administration, Skills and Legal Secretary is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Personal Assistant Personal Assistant 01:23:00 Module 02: Admin Support Admin Support 01:54:00 Module 03: Administrative Management Administrative Management 00:00:00 Module 04: Organisational Skills Organisational Skills 01:16:00 Module 05: Telephone Etiquette Telephone Etiquette 01:07:00 Module 06: Business Writing Business Writing 01:24:00 Module 07: Time Management Time Management 01:09:00 Module 08: Body Language and Effective Communication Body Language and Effective Communication 01:23:00 Module 09: Meeting Management Meeting Management 01:24:00 Mock Exam Mock Exam - Office Administration, Skills and Legal Secretary Bundle 00:20:00 Final Exam Final Exam - Office Administration, Skills and Legal Secretary Bundle 00:20:00

This course is designed to equip you with the necessary skills that will help you deliver compelling and memorable presentations. Whether you are a student who has to make a presentation as an assignment or a professional who has to give an effective presentation in a work or business setting, you can benefit from this course. Description: Presenting information in a clear and compelling way is very necessary to get your perspective across and, today, presentation skills are precious in almost every field. The course will provide you with necessary presentation skills that will make speaking in public not so much overwhelming but rather more fun. It will likewise help you create compelling presentations and provide tips and techniques for successfully delivering presentations. Who is the course for? This course would be ideal for anyone who has to deliver a presentation. This course would be beneficial to Managers, Entrepreneurs Teachers, trainers, instructors, Educators, Management trainees or students. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Presentation Skills Training Course is a useful qualification to possess, and would be beneficial for the following careers: Public speaker Excellent business presenter Telesales Executives Tutor This course could help anyone who needs to present in front of others as part of their career and would be useful for university students. Management - Presentation Skills Training Module One - Getting Started 01:00:00 Module Two - Creating the Program 00:30:00 Module Three - Choosing Your Delivery Methods 00:30:00 Module Four - Verbal Communication Skills 00:30:00 Module Five - Non-Verbal Communication Skills 01:00:00 Module Six - Overcoming Nervousness 01:00:00 Module Seven - Creating Fantastic Flip Charts 00:30:00 Module Eight - Creating Compelling PowerPoint Presentations 01:00:00 Module Nine - Wow 'Em with the Whiteboard 00:30:00 Module Ten - Vibrant Videos and Amazing Audio 01:00:00 Module Eleven - Pumping it Up a Notch 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Management - Presentation Skills Training- Activities 00:00:00 Mock Exam Mock Exam- Presentation Skills Training Course 00:20:00 Final Exam Final Exam- Presentation Skills Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Searching for a job can be exciting; it can also be fraught with anxiety and discomfort due to change and the unknown. Whether you are already in the midst of a job search or are considering one, this Level 2 Interview Skillscourse will provide you with the skills necessary to identify and apply for suitable jobs, as well as to prepare for and conduct yourself in a job interview. The job market today is not what it was even five years ago. Knowing where to go, who to talk to, and what opportunities are available will help you transition from someone who fantasizes about having a job to someone who has the job they've always wanted. The purpose of this Level 2 Interview Skills course is to help you determine your skillset, the type of work that is important and realistic to include in your search, and how to get started. Learning Outcomes After completing this Level 2 Interview Skills course, the learner will be able to: Learn how to identify achievable job goals. Gain a thorough understanding of the key qualities required for employment from an employer's perspective. Know the different types of CVs and cover letters used to apply for jobs. Know how to identify suitable job opportunities and apply for them. Understand how to prepare for an interview. Understand how to conduct yourself in an interview situation. Know how to reflect on your own performance following an interview situation. Why Choose Level 2 Interview Skills Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Level 2 Interview Skills Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Level 2 Interview Skills Bundle Course Course 01: Level 2 Interview Skills Course 02: Workplace Stress Management Course 03: Dealing With Difficult People ***Other Benefits of Level 2 Interview Skills Bundle Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Level 2 Interview Skills course] Course Curriculum of Level 2 Interview Skills Module 01: Preparing to Achieve Own Job Goals Understand how to identify achievable job goals Understand the key qualities required for employment from an employer perspective Be able to identify own employability skills Module 02: Promoting Yourself and Preparing for a Job Interview Know the different types of CV and cover letter used to apply for jobs Understand where and how to search for jobs Be able to identify suitable job opportunities and apply for them Understand how to prepare for an interview Be able to conduct self in an interview situation Be able to reflect on own performance following an interview situation --------------------- Assessment Method After completing each module of the Level 2 Interview Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 2 Interview Skills course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? The Level 2 Interview Skills course is ideal for anyone who wants to learn how to apply for the job they want. Requirements There are no specific requirements for this Level 2 Interview Skills course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

Course Overview Securing your dream job depends largely on how you portray yourself in your CV and the interview. The CV Writing & Interview Essential Skills course is here to show you the way. In this course, you will learn the tips and tricks to stand out from your competitors. The CV Writing & Interview Essential Skills course will assist you in creating an eye-catching CV. In this course, you will learn what are the missing pieces in your resume and how to eliminate them. The course will help you identify the reason why you are not getting interview calls. You will acquire the skills and expertise to prove why you are right for the job. The course will teach you the psychological strategies and influencing techniques required to ace the interview. This CV Writing & Interview Essential Skills course is a blessing for those who wish to achieve their dreams. If you are one of them enrol in this course today and get a step closer to getting your dream job. Learning Outcomes Find out what things are missing in your CV Learn the reasons behind not getting a call for an interview Understand how tangible evidence help in securing a job Develop the ability to show the reasons to employ you Learn how to use behavioural psychology and influencing techniques in interviews Familiarise with the important questions you should ask Who is this Course for? The CV Writing & Interview Essential Skills course is for individuals who wish to create an outstanding CV and ace their interviews. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy and ICT are required to attend this course. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why Choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere, anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The CV Writing & Interview Essential Skills course will be beneficial for any related profession or industry, such as: Business professionals IT professionals Management professionals Teachers Engineers Office Workers AN OVERVIEW AND INTRODUCTION Why take this course? 00:04:00 Introduction to the course 00:05:00 SECTION 2 THE MAIN LECTURES Your CV - the interviewer's reason to eliminate you! 00:04:00 Your CV needs to work harder than you think 00:05:00 The three missing 'Traits' 00:04:00 You've got the interview - NOW WHAT? 00:04:00 What are my 'Tangibles'? 00:04:00 Proof Positive!! 00:04:00 The 'Missing Ingredient' to virtually guarantee selection! 00:03:00 Why does this work so well? 00:03:00 The final hurdle 00:06:00 Bringing it all together 00:05:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Learn the secrets to successful telephone customer service and kickstart your career as Call Centre Representative, with this video-guided training course. This Online Call Centre Training Course is designed to provide learners with the skills they'll need to speak like a star, handle difficult customers, train employees, and carry out other essential call centre duties. Through case studies and video lessons, you will learn how to improve your telephone etiquette, with tips and techniques for handling complaints, leaving voicemail messages, and managing inbound/outbound calls. You'll also learn some useful strategies for minimising phone distractions to maintain a high standard of customer service at all times. By the end of this course, you will have an excellent understanding of the principles of proper phone language, as well as the skills to maintain high customer satisfaction by developing proper phone etiquette. Take your telephone customer service skills to the next level and improve your performance to earn regular bonuses! What You Will Learn This Call Centre Training Course is designed to teach learners the essential skills required to succeed in a telephone customer service role. It covers the fundamentals of telephone etiquette, staff training methods, industry best practice, and much more. How to Speak Like a Star How to Handle Rude or Angry Callers An Introduction to Basic Telephone Etiquette Skills Required to Work in a Professional Call Centre Providing Excellent Telephone Customer Service Goal Setting and Benchmarking Closing techniques and Wrapping Up How to Handle Voicemail Messages Methods of Training Employees Ways to Eliminate phone Distractions Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.