37299 Courses in Manchester delivered On Demand

🚀 Unlock the Future of Mental Health with Our Dual Diagnosis Training Course! 🚀 Are you ready to revolutionize your career in the field of mental health? Introducing our groundbreaking online course: Dual Diagnosis Training!   🌟 What is Dual Diagnosis Training? Dual Diagnosis refers to individuals who struggle with both mental health disorders and substance abuse issues simultaneously. Understanding and effectively addressing this complex intersection is crucial for mental health professionals, counselors, and anyone committed to making a real impact in people's lives.   🔑 Key Features of Our Dual Diagnosis Training: 1️⃣ Comprehensive Curriculum: Dive deep into a well-structured curriculum designed by industry experts. Learn about the intricate relationship between mental health and substance abuse, and gain the skills to provide holistic care. 2️⃣ Real-World Insights: Benefit from real-world case studies, practical scenarios, and insights from experienced professionals who have successfully navigated the challenges of dual diagnosis. 3️⃣ Interactive Learning: Engage in interactive modules, discussions, and Q&A sessions. Connect with a vibrant community of learners and share experiences for a richer, collaborative learning environment. 4️⃣ Expert-Led Sessions: Access exclusive sessions led by renowned experts in the field. Learn from their wealth of knowledge and stay updated on the latest research and treatment methodologies. 5️⃣ Flexible Learning: Our online platform allows you to learn at your own pace, fitting seamlessly into your busy schedule. Access course materials anytime, anywhere, and from any device. 6️⃣ Certification: Earn a recognized certification upon course completion, showcasing your expertise in dual diagnosis and enhancing your professional credentials.   🎓 Who Should Enroll? Mental health professionals Counselors and therapists Social workers Healthcare practitioners Addiction treatment specialists Students pursuing careers in mental health 🌈 Transform your approach to mental health care and make a lasting impact on those in need. Join the Dual Diagnosis Training course now and be at the forefront of progressive and compassionate care!   🔥 Limited Time Offer: Enroll now to enjoy exclusive early-bird pricing and embark on your journey towards expertise in Dual Diagnosis! Don't miss out on this opportunity to shape a brighter future in mental health. Ready to make a difference? Click 'Enroll Now' and embark on your transformative journey today! 🚀✨ Course Curriculum Intro Video Intro Video 00:00 Module 1.1-8 Module 1.1-8 00:00 Module 1.9-13 Module 1.9-13 00:00 Module 1.14-18 Module 1.14-18 00:00 Module 2.1-7 Module 2.1-7 00:00 Module 2.8-11 Module 2.8-11 00:00 Module 2.12-21 Module 2.12-21 00:00 Module 3.1-4 Module 3.1-4 00:00 Module 3.5-6 Module 3.5-6 00:00 Module 3.7 Module 3.7 00:00 Module 4.1-5 Module 4.1-5 00:00 Module 4.6-8.1 Module 4.6-8.1 00:00 Module 4.8.1-8.3 Module 4.8.1-8.3 00:00 Module 5.1-2 Module 5.1-2 00:00 Module 5.3-8 Module 5.3-8 00:00 Module 5.9-12 Module 5.9-12 00:00 Module 6.1-2 Module 6.1-2 00:00

🚀 Unlock Your Potential: Mastering Tactical Implementation - A Blueprint for Success!   Are you tired of feeling overwhelmed and uncertain about your business strategy? Do you dream of executing your plans with precision, achieving milestones, and ultimately experiencing unparalleled success? Welcome to 'Mastering Tactical Implementation: A Blueprint for Success' - the online course designed to transform your vision into reality.   🔍 What's Inside the Blueprint: Module 1: Execution Strategy Lay the foundation for success by understanding the art of execution. Learn to turn your ideas into action and set the stage for a thriving venture. Module 2: Why Your Execution Strategy Matters Dive deep into the significance of execution strategy. Uncover the secrets behind successful implementation and discover how it can make or break your business. Module 3: Create Milestones Break down your journey into achievable milestones. Develop a roadmap that guides you through each step, ensuring steady progress towards your ultimate goals. Module 4: Build a Staffing Plan Learn the art of assembling a high-performing team. Discover the key elements of a robust staffing plan that aligns with your business objectives. Module 5: Build Your Startup Plan Craft a comprehensive startup plan that not only captivates your vision but also lays out a clear path for success. Develop strategies to navigate the challenges of launching a new venture. Module 6: Determine Your Risk and Risk Mitigation Strategy Embrace uncertainty by understanding and managing risks effectively. Develop a robust risk mitigation strategy to protect your business and enhance its resilience. Module 7: Determine Your Key Performance Indicators (KPIs) Identify and measure the crucial metrics that drive success. Learn how to set and monitor Key Performance Indicators, empowering you to make data-driven decisions. Module 8: Workshop Engage in hands-on workshops to apply the knowledge gained throughout the course. Receive personalized feedback and refine your strategies for maximum impact.   🌟 Why Choose 'Mastering Tactical Implementation'?   ✅ Proven Strategies: Benefit from battle-tested strategies used by successful entrepreneurs. ✅ Expert Guidance: Learn from industry experts with a track record of turning ideas into successful ventures. ✅ Interactive Learning: Engage in interactive workshops and practical exercises to solidify your understanding. ✅ Lifetime Access: Enjoy lifetime access to course materials and updates, ensuring you stay ahead in your business journey.   💡 Don't let uncertainty hold you back. Enroll now and turn your dreams into reality with 'Mastering Tactical Implementation: A Blueprint for Success!' Course Curriculum Execution Strategy The 5 Components of an Execution Strategy 00:00 Why Your Execution Strategy Matters Anytime Fitness Case Example 00:00 Zynga Case Example 00:00 Why Your Execution Strategy Matters 00:00 What Investors Look For 00:00 Create Milestones The Why of Milestones 00:00 Examples of Milestones 00:00 Yelp Case Study 00:00 Build a Staffing Plan Your Staffing Plan 00:00 Build Your Startup Plan Your Startup Plan 00:00 https://vimeo.com/660910945?share=copy 00:00 Determine Your Risk and Risk Mitgation Strategy Risk and Risk Mitigation 00:00 Identifying Risks 00:00 Risk Mitigation 00:00 Determine Your Key Performance Indicator Key Performance Indicators (KPIs) 00:00 Workshop Workshop - Create Your Execution Plan 00:00

🚀 Optimizing Wellness: Unleashing the Power of Biohacking for Peak Performance Are you ready to unlock the full potential of your body and mind? Introducing our groundbreaking online course, 'Optimizing Wellness,' where we dive deep into the world of biohacking to help you achieve peak performance in every aspect of your life.   🌟 Course Curriculum: Module 1: Introduction Get ready to embark on a transformative journey. In this module, we lay the foundation for understanding the principles of biohacking and how they can revolutionize your wellness journey. Module 2: Sleep - So Much More Than Just Rest Discover the secrets to a rejuvenating and restorative sleep. Uncover the science behind sleep optimization and learn practical strategies to enhance your sleep quality. Module 3: Blue Light & Red Light Dive into the world of light and its impact on your well-being. Explore the effects of blue light and harness the power of red light therapy to optimize your energy levels and mood. Module 4: Mindfulness & Movement Learn the art of mindfulness and movement for a holistic approach to wellness. Discover how simple practices can enhance your mental clarity, focus, and overall performance. Module 5: What You Put in Your Mouth is KEY Explore the vital role of nutrition in biohacking. Understand how the food you consume directly influences your energy levels, cognitive function, and overall health. Module 6: Hidden Secret - 'Cryotherapy' Uncover the benefits of cryotherapy and its impact on recovery and performance. Learn how controlled exposure to extreme cold can supercharge your body's natural healing processes. Module 7: Importance Of Pure Air Delve into the significance of clean air for optimal well-being. Understand how air quality affects your health and learn practical steps to ensure you're breathing the purest air possible. Module 8: Final Thoughts & Recommendations Summarize and integrate your newfound knowledge. Receive expert recommendations for incorporating biohacking principles into your daily life for sustained peak performance. Module 9: Certificate Upon successful completion of the course, proudly showcase your expertise with a certificate recognizing your commitment to optimizing wellness through biohacking.   🎯 Why Choose 'Optimizing Wellness'? ✅ Expert-Led: Learn from industry experts and thought leaders in the field of biohacking. ✅ Practical Strategies: Gain actionable insights and hands-on techniques to implement biohacking into your daily routine. ✅ Comprehensive Curriculum: Covering sleep, nutrition, movement, and cutting-edge biohacking techniques like cryotherapy. ✅ Lifetime Access: Access the course content anytime, anywhere, and stay updated on the latest biohacking trends. Don't miss out on the opportunity to revolutionize your well-being. Join 'Optimizing Wellness' today and unleash the power of biohacking for peak performance! 🚀🌈 Course Curriculum Introduction Introduction 00:00 Sleep - So Much More Than Just Rest Track Your Sleep 00:00 Blue Light & Red Light Protect Yourself From Blue Light 00:00 Try Red Light Therapy 00:00 Practice Mindfulness Practice Mindfulness 00:00 Get More Active Get More Active 00:00 Drink Alkaline Water Drink Alkaline Water 00:00 Eat More Whole Foods Eat More Whole Foods 00:00 Add Probiotics To Your Diet Add Probiotics To Your Diet 00:00 Benefits Of Cryotherapy Benefits Of Cryotherapy 00:00 Purify Your Air Purify Your Air 00:00 Conclusion Conclusion 00:00

Navigate the complexities of Global Economics with our expertly designed course. Explore international trade, finance, globalization, and the intricacies of economic development. Prepare for the future with insights into geoeconomics, geopolitics, and global governance.

🚀 Unlock Your Success with Zaxaa Mastery Course!   Are you ready to elevate your online business to new heights? Introducing 'Zaxaa Mastery: Launch Your Success' - the ultimate blueprint to unleash the full potential of Zaxaa and propel your entrepreneurial journey forward!   🎯 Maximize Profits: Discover insider strategies to optimize sales funnels, boost conversions, and skyrocket your profits using Zaxaa's powerful features.   🧠Masterful Insights: Gain expert knowledge from seasoned professionals, unveiling top-notch techniques and tips to leverage Zaxaa's capabilities to the fullest.   💡 Comprehensive Training: From setup to advanced tactics, this course leaves no stone unturned. Learn step-by-step how to navigate Zaxaa's interface and harness its tools effectively. 🔗 Streamline Your Business: Seamlessly manage products, memberships, affiliates, and more, simplifying your operations and maximizing efficiency.   📈 Scale with Confidence: Equip yourself with the skills to scale your business confidently, leveraging Zaxaa's automation and integration capabilities.   👨‍💻 Who Is It For?: Whether you're a seasoned entrepreneur or just starting, this course caters to all levels, providing invaluable insights to supercharge your success.   🏆 Exclusive Bonuses: Gain access to exclusive resources and bonus materials that complement your Zaxaa mastery journey.   🔒 Don't miss this opportunity to unlock the full potential of Zaxaa and propel your business to new heights! Join 'Zaxaa Mastery: Launch Your Success' today!   Enroll now and embark on your journey to mastering Zaxaa - the gateway to elevating your online business success! 🌟 Reserve Your Spot Now! 🌟 Course Curriculum basic Overview 00:00 Pricing 00:00 Sign Up 00:00 Interface 00:00 Affiliate Mode Account Settings 00:00 Affiliate Marketplace 00:00 Choosing and Requesting To Promote A Product 00:00 Approved Products and Promotions 00:00 Setting Your Affiliate Bonus 00:00 The Zaxaa Referral Program 00:00 Seller Mode Payment Integration Settings 00:00 Front Store Settings 00:00 Seller Mode - Autoresponder Settings 00:00 Seller Mode - Blacklist Settings 00:00 Seller Mode - Product Access Settings 00:00 Seller Mode - Create A Product - Part 1 00:00 Seller Mode - Create A Product - Part 2 00:00 Seller Mode - Create A Product - Part 3 00:00 Seller Mode - Create A Product - Part 4 00:00 Conclusion - Archiving 00:00 advance Overview 00:00 Affiliate Settings 00:00 Adding Affiliates To a Product 00:00 Integrated E-Mail System for Content Creator 00:00 Free Trial of Autoresponder 00:00 Integration with Zaxaa 00:00 Adding Contacts to the Autoresponder 00:00 Sending Broadcast E-Mails 00:00 E-Mail Adding Sequences 00:00 Adding Opt-In Forms - Part 1 00:00 Adding Opt In Forms - Part 2 00:00 Using Coupons 00:00 Using Webinars 00:00 Using Zapier With Your Account 00:00 Upgrade for Additional Features 00:00 E-Mail Tagging 00:00 E-Mail Personas 00:00 E-Mail Rules - Part 1 00:00 E-Mail Rules - Part 2 00:00 Conclusion 00:00

🚀 Elevate Your Brand Online with 'Web Markup Essentials for Digital Branding' Course! 🌐   Are you looking to establish a powerful online presence for your brand? Want to take control of your digital footprint and captivate your audience effectively? Look no further! Introducing our comprehensive 'Web Markup Essentials for Digital Branding' course designed to equip you with the fundamental tools and knowledge needed to enhance your brand's visibility and impact in the digital sphere.   🖥️ What You'll Learn: HTML Basics: Master the foundational language of the web to structure and organize content seamlessly. CSS Fundamentals: Elevate your brand's aesthetics and style with essential CSS techniques for visual appeal. Responsive Design Principles: Ensure your brand shines across all devices with adaptive and responsive design strategies. SEO Best Practices: Learn how to optimize your markup for search engines, driving more traffic to your brand. Brand Consistency: Maintain a cohesive brand identity through markup techniques for consistent branding.   🎓 Why Choose Our Course? Expert Guidance: Learn from industry professionals with extensive experience in digital branding. Hands-On Practice: Gain practical skills through real-world examples and interactive exercises. Up-to-Date Content: Stay current with the latest markup trends and best practices. 24/7 Access: Study at your own pace, anywhere, anytime, with lifetime access to course materials.   👩‍💻 Who Is This Course For? Business Owners Marketing Professionals Aspiring Web Designers Anyone Eager to Boost Their Brand's Online Presence   🌟 Join hundreds of satisfied students who have transformed their digital branding strategies with our 'Web Markup Essentials for Digital Branding' course. 📈 Invest in your brand's future today and unlock its full potential in the digital landscape! Enroll now and make your mark online! Course Curriculum Basic Overview 00:00 Wysiwyg and Why Use HTML 00:00 Uses for HTML 00:00 HTML Editing Programs 00:00 Editing From FTP 00:00 Page Extension Names 00:00 Folder Management 00:00 Above the Page Body 00:00 Opening and Closing Tags 00:00 Headers and Titles 00:00 Text Manipulation 00:00 Color Manipulation 00:00 Hyperlinks 00:00 Images 00:00 Lists 00:00 Breaks and Paragraphs 00:00 Alignment 00:00 Comments 00:00 I-Framing 00:00 Conclusion 00:00 Advanced Overview 00:00 Dimensions 00:00 Divider Tags 00:00 HTML and YouTube 00:00 Affiliate Networks 00:00 HTML In ITunes 00:00 HTML in Paypal 00:00 HTML in Warrior Plus 00:00 HTML in JVZoo 00:00 HTML In Autoresponders 00:00 HMTL in Sales Pages - Headers 00:00 HTML in Sales Pages - Images 00:00 HTML in Sales Pages - Sales Videos 00:00 HTML in Sales Pages - Font 00:00 HTML in Sales Pages - Alignment 00:00 HTML in Sales Pages - Buttons 00:00 HTML in Microsoft Word 00:00 HTML In WordPress 00:00 HTML in Web Browser and Source Code 00:00 Conclusion 00:00

🌟 Unlock the Power of Payment Processing with 'Mastering Stripe Payment Processing' Course! 🌟   Are you ready to revolutionize the way you handle online payments? 🚀 Dive into the world of seamless transactions and elevate your expertise with our comprehensive 'Mastering Stripe Payment Processing' course! 🚀   🔥 What You'll Gain: 🌟 In-depth Understanding: Demystify the complexities of payment processing. 🌟 Masterful Handling: Learn the ins and outs of the Stripe platform, from setup to advanced features. 🌟 Hands-on Experience: Practical, real-world examples to reinforce your learning. 🌟 Optimal Integration: Seamlessly integrate Stripe into your applications or websites. 🌟 Advanced Techniques: Explore subscription management, handling disputes, and more. 🌟 Industry Insights: Stay updated with the latest trends and best practices.   🔑 Why Choose Our Course: ✅ Expert Guidance: Led by industry professionals with extensive experience in payment processing. ✅ Interactive Learning: Engaging lessons and interactive modules for an immersive experience. ✅ Practical Application: Gain practical skills you can apply immediately in your projects. ✅ Ongoing Support: Access to a community and resources for continued learning and growth. ✅ Certification: Receive a certificate upon completion to showcase your expertise.   💡 Who Should Enroll: 👩‍💼 Entrepreneurs looking to enhance their payment processing capabilities. 👨‍💻 Developers seeking to master Stripe integration for their applications. 📈 Business Owners aiming to streamline online transactions and boost revenue. 💼 Professionals interested in expanding their knowledge of online payment systems.   🌐 Join us and embark on a journey to becoming a payment processing maestro! 🌐 Don't miss this opportunity to become a pro at handling payments efficiently and effectively. Enroll in 'Mastering Stripe Payment Processing' today and take the first step towards payment perfection! 💳💻✨ Course Curriculum Basic Overview 00:00 Pricing 00:00 Account Opening 00:00 Business Settings 00:00 Payout Settings 00:00 Security Settings 00:00 Stripe Checkout 00:00 Setting Up A Stripe Pay Button 00:00 Stripe Default Billing Settings 00:00 Stripe Default Billing Settings 00:00 Payments and Disputes Dashboards 00:00 Balance, Payouts and Transaction 00:00 Customer Dashboard 00:00 Products Dashboad 00:00 Mobile Access to Stripe 00:00 Invoicing Customers Through 00:00 Invoicing Customers Through 00:00 Integrating The Stripe Gateway 00:00 Stripe Internal Integrations 00:00 Tracking 00:00 Advanced Overview 00:00 Stripe Subscriptions 00:00 Stripe and WordPress 00:00 WordPress Customer E- 00:00 Stripe and Memberships 00:00 Stripe and Page Builders 00:00 Stripe Integration with Form 00:00 Mobile In Person Payments 00:00 Mobile In Person Payments 00:00 Mobile In Person Payments 00:00 Integration with Survey 00:00 Integrations with Zapier 00:00 Live Example - Creating 00:00 Live Example - Selling the 00:00 Live Example - Invoicing 00:00 Live Example - Doing 00:00 Live Example - Live Event 00:00 Live Example - Integration 00:00 Live Example - Integration 00:00 Conclusion 00:00

Elevate your knowledge and skills in working at heights safely. Comply with regulations, implement risk assessments, and master the use of specialized equipment for fall protection. This course makes you adept at ensuring workplace safety in elevated environments.

Diploma in Graphic Design: Canva, Adobe After Effects, User Experience (UX) Digital Design Welcome to the Diploma in Graphic Design program, a comprehensive course designed to equip you with the essential skills and knowledge to thrive in the dynamic field of graphic design. This diploma program offers a unique blend of theory and practical application, focusing on industry-standard tools such as Canva and Adobe After Effects, along with a deep dive into user experience (UX) digital design principles.   Module 1: UI vs UX Design In the digital realm, user interface (UI) and user experience (UX) design are pivotal aspects of creating compelling and intuitive digital experiences. This module serves as a foundational exploration of UI vs UX design, elucidating the key differences between the two disciplines. Through engaging lectures and hands-on activities, students will gain a comprehensive understanding of the role each plays in the design process. Topics covered include: Differentiating between UI and UX design Understanding user behavior and psychology Wireframing and prototyping techniques Conducting user research and usability testing Module 2: Introduction to Canva Canva has revolutionized the graphic design landscape, empowering users to create stunning visuals with ease. In this module, students will embark on a journey through the fundamental features and functionalities of Canva. From creating eye-catching social media graphics to designing captivating presentations, participants will learn how to leverage Canva's intuitive platform to bring their creative visions to life. Key topics include: Navigating the Canva interface Exploring design elements: text, images, and illustrations Designing for various mediums: social media, print, web, etc. Advanced tips and tricks for maximizing efficiency Module 3: Adobe After Effects Adobe After Effects stands as an industry-standard tool for motion graphics and visual effects. In this module, students will delve into the powerful capabilities of After Effects, mastering techniques to animate graphics, add special effects, and enhance video productions. Through a combination of demonstrations and hands-on projects, participants will develop proficiency in: Understanding the After Effects workspace Creating motion graphics and animations Incorporating visual effects and compositing techniques Integrating After Effects with other Adobe Creative Cloud applications Module 4: Digital Design In the digital age, effective design is paramount to capturing and retaining audience attention. This module focuses on honing students' digital design skills, equipping them with the tools and techniques to create visually impactful digital assets. From web design principles to designing for mobile interfaces, participants will explore a range of topics, including: Responsive web design principles Typography and color theory in digital design Creating engaging digital content: websites, apps, and more Optimizing designs for user interaction and engagement Module 5: Understanding the Principles of Design A strong grasp of design principles forms the foundation of every successful graphic designer. In this concluding module, students will deepen their understanding of the principles of design, encompassing concepts such as balance, hierarchy, contrast, and unity. Through real-world case studies and hands-on exercises, participants will learn to apply these principles effectively to their design projects. Key areas of focus include: Gestalt principles and visual perception Applying design principles across various mediums Critiquing and refining design work Developing a personal design aesthetic   By the end of the Diploma in Graphic Design program, students will emerge with a robust skill set and portfolio, ready to embark on a fulfilling career in the ever-evolving field of graphic design. Whether aspiring to work as freelance designers, join creative agencies, or pursue entrepreneurial ventures, graduates will be well-equipped to make their mark in the industry. Join us on this transformative journey and unleash your creative potential in the world of graphic design! Course Curriculum Module 1 UI vs UX Design UI vs UX Design 00:00 Module 2 Introduction to Canva Introduction to Canva 00:00 Module 3 Adobe After Effects Adobe After Effects 00:00 Module 4 Digital Design Digital Design 00:00 Module 5 Understanding the Principles of Design Understanding the Principles of Design 00:00

Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.   Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.    Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language   So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.   Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service   Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00