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Overview This comprehensive course on Functional Skills Maths - Level 1 (Updated 2022) will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Functional Skills Maths - Level 1 (Updated 2022) comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Functional Skills Maths - Level 1 (Updated 2022). It is available to all students, of all academic backgrounds. Requirements Our Functional Skills Maths - Level 1 (Updated 2022) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 24 sections • 114 lectures • 11:37:00 total length •Lecture 1: Introduction Video: 00:02:00 •Lecture 2: Quick Guide: 00:01:00 •Lecture 1: Read & Write Large Numbers Part 1: 00:08:00 •Lecture 2: Read & Write Large Numbers Part 2: 00:13:00 •Lecture 3: Compare and Order Large Numbers: 00:12:00 •Downloadable Resources: 00:00:00 •Lecture 1: Why do you Round off a Number?: 00:03:00 •Lecture 2: Rounding off techniques: 00:07:00 •Lecture 3: Practice Problems Part 1: 00:09:00 •Lecture 4: Practice Problems Part 2: 00:08:00 •Lecture 5: Rounding to Significant Figures: 00:15:00 •Downloadable Resources: 00:00:00 •Lecture 1: Number System: 00:07:00 •Lecture 2: Integers and Ordering of Integers: 00:08:00 •Lecture 3: Addition and Subtractions of Integers: 00:10:00 •Lecture 4: Operations on Integers: 00:06:00 •Lecture 5: Multiplication and Division of Integers: 00:07:00 •Downloadable Resources: 00:00:00 •Lecture 1: Factors and Multiples Basics: 00:07:00 •Lecture 2: Divisibility tests for 2,3,4,5,6: 00:07:00 •Lecture 3: Divisibility tests for 7,8,9,10,11: 00:11:00 •Lecture 4: Prime Factorisation: 00:13:00 •Lecture 5: Highest Common Factor HCF: 00:13:00 •Lecture 6: HCF - Division Method: 00:10:00 •Lecture 7: Least Common Multiple LCM: 00:14:00 •Downloadable Resources: 00:00:00 •Lecture 1: Classification of Fractions: 00:09:00 •Lecture 2: Convert mixed to improper and improper to mixed fractions: 00:05:00 •Lecture 3: Equivalent Fractions: 00:07:00 •Lecture 4: Comparing Fractions after converting to like fractions: 00:09:00 •Lecture 5: Reducing a fraction to the lowest term: 00:05:00 •Lecture 6: Addition & Subtraction of fractions: 00:09:00 •Lecture 7: Multiplication and Division of Fractions: 00:11:00 •Lecture 8: Find Fractions of whole number quantities or measurements: 00:08:00 •Downloadable Resources: 00:00:00 •Lecture 1: Expanded form of Decimals: 00:08:00 •Lecture 2: Expanded form to Decimal form: 00:03:00 •Lecture 3: Writing fractions to Decimals: 00:04:00 •Lecture 4: Converting Decimals to a fraction: 00:05:00 •Lecture 5: Like & Unlike Decimals: 00:04:00 •Lecture 6: Comparing & Ordering Decimal Numbers: 00:09:00 •Lecture 7: Addition and Subtraction of Decimals: 00:06:00 •Lecture 8: Multiplication of Decimals: 00:07:00 •Lecture 9: Division of Decimals: 00:06:00 •Downloadable Resources: 00:00:00 •Lecture 1: Multiply whole numbers and decimals by 10,100 & 1000: 00:09:00 •Lecture 2: Divide whole numbers and decimals by 10,100 & 1000: 00:05:00 •Downloadable Resources: 00:00:00 •Lecture 1: Squaring of one-digit and two-digit numbers: 00:06:00 •Lecture 1: Simple Formula in words for one step or two steps operations: 00:09:00 •Downloadable Resources: 00:00:00 •Lecture 1: Intro to the metric system: 00:09:00 •Lecture 2: Length, Mass & Capacity: 00:10:00 •Lecture 3: Length, Mass & Capacity Addition & Subtraction: 00:05:00 •Lecture 1: Converting 12-hour time to a 24-hour time: 00:04:00 •Lecture 2: Converting 24-hour time to a 12-hour time: 00:05:00 •Lecture 3: Conversion to different units of Time: 00:09:00 •Lecture 4: Addition with Time: 00:08:00 •Lecture 5: Subtraction with Time: 00:08:00 •Lecture 6: Multiplication with Time: 00:07:00 •Lecture 7: Division with Time: 00:06:00 •Lecture 8: Finding Time interval between given timings Part 1: 00:05:00 •Lecture 9: Finding Time interval between given timings Part 2: 00:10:00 •Lecture 10: Past Paper problem Q1: 00:02:00 •Lecture 11: Past Paper problem Q2: 00:02:00 •Lecture 12: Past Paper problem Q3: 00:05:00 •Lecture 13: Past Paper problem Q4: 00:03:00 •Lecture 14: Past Paper problem Q5: 00:02:00 •Lecture 1: Order of Operations - PEMDAS: 00:10:00 •Lecture 2: Practice Problems on - PEMDAS: 00:05:00 •Downloadable Resources: 00:00:00 •Lecture 1: Estimation and approximation: 00:07:00 •Lecture 2: Estimation using Fractions and Decimals: 00:03:00 •Lecture 1: Simple Ratio and Direct Proportion Part 1: 00:09:00 •Lecture 2: Simple Ratio and Direct Proportion Part 2: 00:04:00 •Lecture 3: Simple Ratio and Direct Proportion Part 3: 00:04:00 •Lecture 1: Scale Drawing: 00:06:00 •Lecture 1: What is the meaning of Percentage?: 00:02:00 •Lecture 2: Percentage to Fraction: 00:07:00 •Lecture 3: Percentage of a quantity and conversation to Decimal: 00:05:00 •Lecture 4: Expressing one Quantity as a Percentage of another Quantity: 00:07:00 •Lecture 5: Calculate Percentages of amounts, increase, decrease by 5,10,15%: 00:11:00 •Lecture 1: Calculate simple interest in multiples of 5% on amounts of money: 00:11:00 •Lecture 2: Calculate discounts in multiples of 5% on amounts of money: 00:08:00 •Downloadable Resources: 00:00:00 •Lecture 1: Problems based on Money: 00:06:00 •Downloadable Resources: 00:00:00 •Lecture 1: What is statistics?: 00:04:00 •Lecture 2: Representation of discrete data in Tables: 00:11:00 •Lecture 3: One-way Tables: 00:03:00 •Lecture 4: Two-way Tables: 00:04:00 •Lecture 5: Grouping of a discrete data Part 1: 00:05:00 •Lecture 6: Grouping of a discrete data Part 2: 00:04:00 •Lecture 7: Represent discrete data in Bar Charts (Graphs)Part 1: 00:08:00 •Lecture 8: Represent discrete data in Bar Charts (Graphs)Part 2: 00:07:00 •Lecture 9: Pie Charts (Circle graphs) Part 1: 00:08:00 •Lecture 10: Pie Charts (Circle graphs) Part 2: 00:05:00 •Lecture 11: Pie Charts (Circle graphs) Part 3: 00:08:00 •Lecture 12: Mean & Range: 00:09:00 •Downloadable Resources: 00:00:00 •Lecture 1: Probability on a scale from 0 to 1: 00:12:00 •Lecture 2: Probabilities of simple events Part 1: 00:03:00 •Lecture 3: Probabilities of simple events Part 2: 00:06:00 •Downloadable Resources: 00:00:00 •Lecture 1: Lines & Angles: 00:08:00 •Lecture 2: Introduction to Triangles: 00:05:00 •Lecture 3: Polygons: 00:05:00 •Lecture 4: More 2D Figures: 00:07:00 •Lecture 5: Line symmetry: 00:05:00 •Lecture 1: Area & Perimeter Part 1: 00:08:00 •Lecture 2: Area & Perimeter Part 2: 00:06:00 •Lecture 3: Area & Perimeter Part 3: 00:08:00 •Downloadable Resources: 00:00:00 •Lecture 1: Calculation of the volumes & Surface Area of cubes and cuboids: 00:08:00

Description: Decision making is one of the important skills your children need to develop as it helps them view thing in a better broader light and also makes them more thinking individuals as the experience becomes easier each time. Decision making is critical in light of the fact that the choices your children make manage the way that their lives take. Showing your kids to settle on their own choices has a few advantages. This course will guide you to help your child look at problems that need decision making from various different angles unless until the child is satisfied and is able to make the right decision on its own. Who is the course for? Parents who want to encourage their children to make their own yet right decisions Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Good Decision Making Good Decision Basics 00:30:00 Make Your Child Aware Of What Decision Making Is 00:15:00 Teach Your Child How To Come Up With Possibilities 00:15:00 Teach Your Child To Weigh Consequences 00:15:00 Supply The Skills To Weigh Possibilities and Consequences Against Family Values 00:15:00 Appreciate When Your Child Makes A Good Decision 00:15:00 The Denouement Of Not Teaching Your Child Good Decision Making 00:15:00 Wrapping Up 00:15:00 Problem Solving & Decision Making Definitions of Problem Solving & Decision Making 00:30:00 Making Decisions 00:30:00 The Problem Solving Model 00:15:00 The Problem Solving Toolkit 00:30:00 Aspirinia 00:15:00 Swotting Up 00:15:00 Making Good Group Decisions 00:30:00 Analyzing and Selecting Solutions 00:15:00 Planning and Organizing 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Learn all the essential skills to become an expert in Delegation Skills. From this comprehensive Delegation Skills For Managers course, you will be able to understand the principles of Delegation Skills. In the step-by-step training process, you will acquire practical skills along with theoretical knowledge. The Qualified professionals will assist you throughout this learning process. This Delegation Skills For Managers is structured to ensure you have all the adequate skills to secure a position in this competitive industry. You will achieve the confidence and competency to bear all the responsibilities of this profession. The course will add all the right credentials to your resume and increase your employability in this growing industry. Who is this course for? Anyone who is now employed in this field or who aspires to be one should take this course. Your knowledge will grow through taking this course, which will also strengthen your resume. To demonstrate your newly gained knowledge, develop crucial abilities and receive a professional credential. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Delegation Skills For Managers course is intended to assist you in obtaining the dream job or maybe the promotion you've always desired. With the assistance and direction of our Delegation Skills For Managers course, learn the vital abilities and knowledge you require to succeed in your life. Section 01: Introduction Welcome to Your Course 00:03:00 Delegation or Allocation: What is Delegation? 00:04:00 Reverse Delegation: How your Team ends-up Delegating to You 00:05:00 Section 02: Why People in Your Role find it Hard to Delegate Why do You find it Hard to Delegate? 00:02:00 The Excuses People Give for not Delegating? 00:04:00 How Would You Counter Excuses for not Delegating to you? 00:01:00 Responding to Excuses for not Delegating 00:09:00 Section 03: What and When to Delegate Mental Blocks to Delegate 00:07:00 What are the Poor Reasons for Delegating? 00:01:00 Poor Reasons for Delegating 00:05:00 What are the good reasons to delegate? 00:01:00 Positive Reasons to delegate 00:03:00 What Should You Not Delegate? 00:01:00 The Jobs You Should Keep for Yourself 00:04:00 Section 04: How to Delegate What is Your Delegation Process? 00:01:00 The Key Elements of a Delegation Process 00:02:00 The Five-step Delegation Process 00:05:00 Preparing to Delegate 00:06:00 The Principles of Setting-up Your Delegation 00:04:00 The Practice of Setting-up Your Delegation 00:05:00 The Principles of Locking-down Your Delegation 00:03:00 The Five Levels of Delegation 00:05:00 The Jiminy Cricket Effect 00:04:00 Overseeing the Delegation 00:05:00 Closing-out the Delegation 00:03:00 How to Offer Feedback (Part 1) 00:06:00 How to Offer Feedback (Part 2) 00:06:00 Positive Feedback, or Negative Feedback? 00:03:00 Section 05: Closing Section Four Attitudes for Good Delegation 00:04:00 Reflection on your Skills Development 00:01:00 Goodbye and Good Luck 00:02:00 Bonus Lecture: If you liked this course 00:02:00 Assignment Assignment - Delegation Skills For Managers 00:00:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description: If you are a new supervisor or you are interested in a supervisory position, or you lead a team or a part time supervisor. This Supervisor Skills Training is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager or a unit coordinator. Dealing with the many problems a new supervisor encounters isn't easy but it doesn't have to lead to discouragement. So be a great supervisor by taking this course. Learning Outcomes: Adjust to the supervisor's role with confidence. Develop your skills in listening, asking questions, resolving conflict and giving feedback to employees. Identify key attitudes that you can develop to enhance your supervisory skills. Use time management and planning techniques to maximize your success. Develop a technique for giving instructions that are clear and understood. Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Supervisor Skills Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Supervisor Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Course Overview 00:15:00 Making the Transition 00:15:00 Key Behaviors and Attitudes 00:15:00 Setting Goals as Supervisor 00:15:00 Planning for Success 01:00:00 Communication Skills 00:30:00 Active Listening Techniques 00:15:00 Giving Feedback 00:30:00 Giving Instructions 00:15:00 Orders, Requests, and Suggestions 00:15:00 Managing Conflict 00:15:00 Managing Challenging Situations 00:30:00 Mock Exam Mock Exam- Supervisor Skills Training 00:20:00 Final Exam Final Exam- Supervisor Skills Training 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Negotiation is the key to any organizations success. No business can survive without beneficial contracts. Within any organization, negotiation skills can prompt your professional success. Master the negotiating skills through this course and improve your business prospect, employability as well as your corporate potential.This course will explain the negotiation process in detail providing the students with the negotiation skills and strategies they need to succeed in today's challenging commercial environment. Who is this course for? A businessman. For people who are looking forward to adopting good negotiation skills. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: The Advanced Negotiation Skills course would be beneficial for the following careers: Sales Professional. Vendor Manager. Legal Administration. Human Resource Professional. Real Estate Broker. Construction Manager. Health Service Manager. Marketing Manager. Counselling Psychologist. Lawyer. Chief Executive. Negotiation Basics How to Negotiate With Your Landlord About Problems 00:30:00 How to Negotiate With Your Family Members, and Keep the Peace 00:30:00 What is Involved When A Labor Negotiation Takes Place? 01:00:00 What is involved when negotiating a car lease? 01:00:00 What is involved when negotiating a car purchase? 01:00:00 What is involved when negotiating a real estate purchase? 01:00:00 How to use Negotiating Skills 01:00:00 How to practice negotiating skills 00:30:00 How to put your negotiating skills to work for your business 01:00:00 How to find negotiating skills that you can really use 00:30:00 How to make negotiating a habit 00:15:00 How to avoid negotiating too much 00:30:00 How you use words when negotiating 00:15:00 How to use body language when negotiating contracts 00:30:00 How to use eye contact when negotiating sales 01:00:00 How to ask for a raise, negotiation for your career 00:30:00 How to ask for better benefits, how to negotiate 00:30:00 What is the art of negotiating 01:00:00 How to negotiate your way out of paying your bill all at one time 00:30:00 How to avoid raising your voice when negotiating a problem 00:15:00 Three methods of getting someone to do what you want with the negotiation skills 01:00:00 Three Methods of avoiding a conflict while negotiating 00:30:00 Three Methods of avoiding a fight with your co-workers with negotiation skills 00:30:00 Three methods of getting someone to do what you want with the negotiation skills 01:00:00 How to realize your own negotiation skills and put them to work in your career 00:30:00 What is the top three negotiation skills needed by managers? 01:00:00 How to negotiate when trading in a car 00:30:00 How to negotiate with your boss, about anything 01:00:00 How to negotiate with your creditor about debts 00:15:00 How to negotiate when opening a new investment account 00:15:00 Developing Negotiation Skills Module One - Getting Started 01:00:00 Module Two - Understanding Negotiation 01:00:00 Module Three - Getting Prepared 01:00:00 Module Four - Laying the Groundwork 01:00:00 Module Five - Phase One - Exchanging Information 01:00:00 Module Six - Phase Two - Bargaining 01:00:00 Module Seven - About Mutual Gain 01:00:00 Module Eight - Phase Three - Closing 01:00:00 Module Nine - Dealing with Difficult Issues 01:00:00 Module Ten - Negotiating Outside the Boardroom 01:00:00 Module Eleven - Negotiating on Behalf of Someone Else 01:00:00 Module Twelve - Wrapping Up 00:30:00 Negotiation Skills Certificate- Activities 00:00:00 Handling Objections & How to Negotiate Module One - Getting Started 00:30:00 Module Two - Three Main Factors 01:00:00 Module Three - Seeing Objections as Opportunities 00:30:00 Module Four - Getting to the Bottom 01:00:00 Module Five - Finding a Point of Agreement 01:00:00 Module Six - Have the Client Answer Their Own Objection 00:30:00 Module Seven - Deflating Objections 01:00:00 Module Eight - Unvoiced Objections 01:00:00 Module Nine - The Five Steps 01:00:00 Module Ten - Dos and Don'ts 00:30:00 Module Eleven - Sealing the Deal 00:30:00 Module Twelve - Wrapping Up 01:00:00 Handling Sales Objections & Negotiating Course- Activities 00:00:00 Mock Exam Mock Exam- Advanced Negotiation Skills Course 00:30:00 Final Exam Final Exam- Advanced Negotiation Skills Course 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Meeting Skills and CV Writing Certificate Regardless of whether you are entering the work market interestingly or searching for a total change in profession, improving your CV composition and meeting abilities is the initial step to getting your optimal work. These abilities are significant for vocation achievement, however not many of us were shown them at school. This course will give you a thorough outline of how businesses screen applications, what they are searching for at all phases of the enrollment cycle and how to exhibit that you are the ideal individual to fill the position. You will find the best procedures for prevailing at a meeting, how to handle psychometric tests and appraisals, how to fabricate affinity with a questioner and how to arrange compensation and advantages you merit. Figure out how to move toward your pursuit of employment with certainty and assume responsibility for your vocation. You Will Learn: Step by step instructions to compose a CV that will recognize you from the opposition. What bosses search for when they read a CV. Instructions to compose an introductory letter that will persuade a business that you are the ideal individual for the work. What you need to think about the organization and your questioner ahead of the meeting, and how to utilize your insight to acquire a benefit over different applicants. The most ideal approach to address mainstream new employee screening questions. Step by step instructions to deal with different sorts of vis-à-vis meet, including bunch meetings and appraisal days. Instructions to prevail with regards to giving a viable telephone or phone meet. Step by step instructions to gain from a terrible meeting encounter and improve your odds of future achievement. An outline of the most well-known tests. The most effective method to arrange the particulars of a bid for employment during or after a meeting. Advantages Of Taking This Course Your insight will make you an alluring contender for jobs that expect you to help other people, remembering parts for the HR and preparing area. Your odds of getting another line of work will improve - you will get more meetings, show up more sure all through the choice cycle and raise your worth according to managers. You can concentrate from any area with a web association. Gain proficiency with the material whenever and at your own speed. Lifetime admittance to the course - no cutoff times. Get a perceived confirmation while finishing the course, which will improve your vocation possibilities.

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Legal Secretary and Office Skills Diploma Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Legal Secretary and Office Skills Diploma Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Legal Secretary and Office Skills Diploma Legal Secretary Module 01: Introduction to Legal Secretary 00:25:00 Module 02: English Law & Legal Systems 00:35:00 Module 03: The Legal Workplace & Professionals 00:47:00 Module 04: Law of Contract & Law of Tort 00:31:00 Module 05: Wills, Probate and Estate Law Practice 00:17:00 Module 06: Property Law & Conveyancing Practice 00:21:00 Module 07: Family Law and Insurance Practice 00:26:00 Module 08: Professional Writings and Documents 00:30:00 Module 09: Document Proofreading and Editing 00:07:00 Module 10: Meeting Management & Minute Taking 01:09:00 Module 11: Customer Service and Telephone Handling Skills 00:23:00 Module 12: Data Management and Record-Keeping 00:16:00 Module 13: Other Essential Skills for Secretarial Role 00:22:00 Module 14: Professional Conduct and Ethics 00:24:00 Microsoft Word Essentials New Document and Templates 00:02:00 Tabs, Ribbons and Groups 00:03:00 Zoom and Rulers in Word 00:02:00 Editing the Word Document 00:03:00 Insert Pictures with Word 00:05:00 Insert Shape and Text Box in Word 00:02:00 Review Tab in Word 00:03:00 Layout in Word 00:02:00 File Options in Word 00:02:00 Closing and Reopening in Word 00:01:00 Microsoft PowerPoint Essentials New PowerPoint Presentation and Templates 00:02:00 Tabs Ribbons and Groups PowerPoint 00:03:00 First Slide and Designing the Slide 00:02:00 Home Tab and Updates in PowerPoint 00:02:00 Buttons in PowerPoint 00:01:00 Inserting Pictures in PowerPoint 00:04:00 Presentation Mode 00:01:00 Animations Tab 00:05:00 File Options in Word 00:02:00 Closing and Reopening in Word 00:01:00 Microsoft Outlook Essentials Setting Up Outlook with Accounts 00:03:00 Tabs, Ribbons and Groups in Outlook 00:03:00 Navigation Bar in Outlook 00:01:00 Organizing Outlook with Favorites and Folders 00:03:00 Additional Options inside Outlook Tabs 00:01:00 Reading, Writing and Receiving Emails 00:08:00 Attaching Items in Outlook Mails 00:03:00 The View Tab in Outlook 00:02:00 Create a Rule to move emails to a folder 00:04:00 Insert a screen shot from Excel 00:02:00 Microsoft Excel - Top 50 Keyboard Shortcuts Formatting Excel Keyboard Shortcuts 00:02:00 Table Excel Keyboard Shortcuts 00:02:00 Editing Excel Keyboard Shortcuts 00:05:00 Formula Excel Keyboard Shortcuts 00:03:00 Workbook Excel Keyboard Shortcuts 00:02:00 Handy Excel Keyboard Shortcuts 00:05:00 Assignment Assignment - Legal Secretary and Office Skills Diploma 00:00:00

Functional Skills English: Level 1,2 course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Functional Skills English: Level 1,2. Our course starts with the basics of Functional Skills English: Level 1,2 and gradually progresses towards advanced topics. Therefore, each lesson of this Functional Skills English: Level 1,2 is intuitive and easy to understand. So, stand out in the job market by completing the Functional Skills English: Level 1,2 course. Get an accredited certificate and add it to your resume to impress your employers. Along with the Functional Skills English: Level 1,2 course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Get 3 CPD Accredited Courses for only £29! Offer Valid for a Limited Time!! Hurry Up and Enrol Now!!! Course 01: Functional Skills English Course 02: Functional Skills English Level 1 Course 03: Functional Skills English Level 2 Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. Curriculum Breakdown of the Functional Skills English Bundle Functional Skills English Basics of Grammar The Basics of Sentence Structure of Sentence Punctuation & Capitalisation Spelling Functional Skills English Level 1 Introduction to the Course Basics of Grammar The Basics of Sentence Structure of Sentence Questions Punctuation and Capitalisation Spelling Common Mistakes and Ways to Improve Functional Skills English Level 2 Linguistics Teaching Grammar and Vocabulary The Basics of Sentence Structure of Sentence Questions Punctuation and Capitalisation Spelling English Pronunciation Teaching Receptive Skills: Reading Teaching Productive Skills: Writing Teaching Receptive Skills: Listening Teaching Productive Skills: Speaking CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Functional Skills English: Level 1,2 course. Requirements To enrol in this Functional Skills English: Level 1,2 course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Functional Skills English: Level 1,2. Certificates 3 CPD Accredited PDF Certificate Digital certificate - Included Free 3 CPD Accredited PDF Certificates. Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step