9175 Courses in Liverpool delivered On Demand

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 2 Food Safety and Hygiene for Catering Course Online Would you like to pursue a career in the Level 2 Food Safety for Catering profession? Our Level 2 Food Safety for Catering course is intended to provide professionals in the field a solid foundation in food hygiene and safety. The goal of this Level 2 Food Safety for Catering course is to teach you the fundamental legal requirements in this industry. This Level 2 Food Safety explains how to stop food contamination and the spread of bacteria in the workplace. Also, the Level 2 Food Safety describes how to handles food in a professional context. This Level 2 Food Safety course teaches about the recommended practises for food hygiene. Moreover, the Level 2 Food Safety course elaborates the personal cleanliness and storing food properly. Regulating ingredient temperatures are all covered in this Level 2 Food Safety and Hygiene for Catering course. Enrol this Level 2 Food Safety and Hygiene for Catering course now to get the knowledge and abilities necessary to progress your career in this field of expertise. Special Offers of this Level 2 Food Safety and Hygiene for Catering Course This Level 2 Food Safety and Hygiene for Catering Course includes a FREE PDF Certificate. Lifetime access to this Level 2 Food Safety and Hygiene for Catering Course Instant access to this Level 2 Food Safety and Hygiene for Catering Course Get FREE Tutor Support from Monday to Friday in this Level 2 Food Safety and Hygiene for Catering Course Main Course: Level 2 Food Safety and Hygiene for Catering Courses are included in this Nursing & Prescribing: Nursing & Prescribing Course Course 01: Level 2 HACCP Training for Catering and Retail Course 02: Level 2 Food Hygiene and Safety Course 03: Level 3 Supervising Food Safety in Catering [ Note: Free PDF certificate as soon as completing the Level 2 Food Hygiene and Safety for Catering course] Level 2 Food Safety and Hygiene for Catering Course Online Industry Experts Designed this Level 2 Food Safety and Hygiene for Catering course into 09 detailed modules. Course Curriculum of Level 2 Food Safety and Hygiene for Catering Course Module 01: An Overview of Food Hygiene and Safety Module 02: Legislation Related to Food Safety Module 03: Microbiological Hazards Module 04: Other Types of Hazards Module 05: Food Storage Process Module 06: Preparing Food Module 07: Personal Hygiene Module 08: Food Premises Design, Layout, Size and Suitability Module 09: Food Premises Cleaning and Disinfection Assessment Method of Level 2 Food Safety and Hygiene for Catering Course After completing each module of the Level 2 Food Safety and Hygiene for Catering Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Level 2 Food Safety and Hygiene for Catering Course After completing the MCQ/Assignment assessment for this Level 2 Food Safety and Hygiene for Catering Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Level 2 Food Safety and Hygiene for Catering Course Online This Level 2 Food Hygiene and Safety for Catering course is designed for anyone within the hospitality or catering sectors, whether self-employed or employed and at any stage of their career. Special Note: Our Course is not a regulated course. If You want to get qualified, you can consider following options: Level 1 Award in Food Safety in Catering (RQF) Level 2 Award in Food Safety for Catering (RQF) Level 2 Award in Food Safety in Catering (RQF) Level 2 Award in Food Safety for Retail (RQF) Level 2 Award in Food Safety in Manufacturing (RQF) Level 3 Award in Food Safety for Catering (RQF) Level 3 Award in Food Safety for Retail (RQF) Level 3 Award in HACCP for Catering (RQF) Level 3 Award in Food Safety for Manufacturing (RQF) Level 4 Award in Food Safety Management for Catering (RQF) Level 4 Award in Food Safety Management for Catering (RQF) Requirements Level 2 Food Safety and Hygiene for Catering Course Online Students who intend to enrol in this Level 2 Food Safety: Level 2 Food Safety course must meet the following requirements: Level 2 Food Safety: Good command of the English language Level 2 Food Safety: Must be vivacious and self-driven Level 2 Food Safety: Basic computer knowledge Level 2 Food Safety: A minimum of 16 years of age is required Career path Level 2 Food Safety and Hygiene for Catering Course Online This Level 2 Food Safety and Hygiene for Catering Course will prepare you for a variety of career opportunities. Certificates Certificate of completion Digital certificate - Included

Overview Prevent construction site health risks with a foolproof management framework, by taking the advanced COSHH Training and Safety - Level 2 course.The comprehensive COSHH Training and Safety - Level 2 course covers all the hazard control principles of construction sites that you must know to ensure a safe workplace for both you and your coworkers. You'll learn about hazardous substances and the law. You'll also get to know the health risks of the substances and how to work safely with hazardous substances. By completing the course, you'll have the knowledge and ability to enforce adequate workplace management policies to prevent health risks. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this COSHH Training and Safety - Level 2. It is available to all students, of all academic backgrounds. Requirements Our COSHH Training and Safety - Level 2 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 3 sections • 9 lectures • 04:09:00 total length •COSHH Explained: 00:34:00 •COSHH Regulations: 00:34:00 •Health Problems Related to Hazardous Substances: 00:28:00 •Identifying Hazardous Substances: 00:27:00 •COSHH Risk Assessments: 00:35:00 •Control Measures and Monitoring: 00:30:00 •Implementing Control Measures: 00:21:00 •Mock Exam - COSHH Training and Safety - Level 2: 00:20:00 •Final Exam - COSHH Training and Safety - Level 2: 00:20:00

Health and safety management is one of the most important and straightforward part of managing your business. Without them in place employees are subject to serious injury and sometimes even death. Every year more than 200 people are killed at work - primarily due to falls from a height and being struck by vehicles in the workplace - and several hundred thousands are injured - mainly due to slips and trips. If you are someone who runs a business, then you need health and safety practices in place and to help you do just that is this CPD Level 2 Certificate in Health and Safety course. Taking this course will help you by introducing Health and Safety related incidents to you. You will learn about common work related illnesses as well, like back pain, MSDs and much more. Following these you will learn about a lot of health and safety related arrangements that will make certain you have a healthy and fit workforce. You will also be able to identify hazards, improvements, legal requirements and what RIDDOR stands for. So if you want to run your business more smoothly and efficiently, this course is the right choice for you. Course Highlights CPD Level 2 Certificate in Health and Safety is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed CPD Level 2 Certificate in Health and Safety into 8 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 5 hours, 25 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose CPD Level 2 Certificate in Health and Safety Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? CPD Level 2 Certificate in Health and Safety is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our CPD Level 2 Certificate in Health and Safety is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. CPD Level 2 Certificate in Health and Safety Introduction FREE 01:00:00 Health and Safety Related Accidents and ill-health FREE 00:30:00 Health and Safety in The workplace 00:30:00 Workplace Hazards 00:30:00 Managing health and safety in Workplace 01:00:00 Legal Responsibilities and Requirements 00:30:00 RIDDOR - Reporting of accidents and incidents 00:30:00 Conclusion 00:15:00 Mock Exam Mock Exam- CPD Level 2 Certificate in Health and Safety 00:20:00 Final Exam Final Exam- CPD Level 2 Certificate in Health and Safety 00:20:00

**10 FREE QLS Endorsed Certificates and Included with Lifetime Access** Running a hotel isn’t just about fluffed pillows and fancy receptions. It’s a mix of smart thinking, smooth operations, and keeping guests happy — even when the coffee machine breaks down. The Hotel Management Diploma - Level 2, 3, 4 & 5 (QLS Endorsed Complete Career Bundle) Course gives you the knowledge to understand how hotel businesses actually work — from the front desk to the back office. Whether it’s managing staff, looking after finances, or getting those review stars up, this course covers the theory that keeps hotels moving day and night.You’ll explore everything from hospitality law to housekeeping strategy, food services to marketing tricks hotels use to stay booked all year. Delivered fully online, it’s flexible, detailed and designed for anyone looking to get ahead in hotel management without flipping mattresses or folding towels. Whether you're new to the scene or looking to update your knowledge, this all-in-one learning path puts the business side of hotels under the microscope — without the fluff. Hotel Management - QLS Endorsed Bundle Includes the following Courses Course 01: Diploma in Hotel Management at QLS Level 4 Course 02: Diploma in Hotel Management and Catering Service at QLS Level 5 Course 03: Award in Event Management at QLS Level 2 Course 04: Diploma in British Cleaning Training at QLS Level 5 Course 05: Diploma in Food Hygiene and Safety at QLS Level 3 Course 06: Diploma in Facilities Management at QLS Level 5 Course 07: Diploma in Wedding Planner at QLS Level 5 Course 08: Award in Equality, Diversity and Inclusion (EDI) at QLS Level 2 Course 09: Certificate in Office Admin and Organisation Skills at QLS Level 3 Course 10: Diploma in Office Skills & Receptionist at QLS Level 5 Learning Outcomes Master financial reporting for informed decision-making. Execute efficient event management strategies. Demonstrate proficiency in business and management principles. Navigate the complexities of facilities management confidently. Ensure corporate compliance and mitigate risks effectively. Champion equality, diversity, and inclusion in various contexts. Hone office administration and organisational prowess. Attain advanced skills in office management and reception duties. Cultivate a strategic approach to corporate risk management. Apply comprehensive knowledge in the dynamic field of hotel management. Key Features 10 FREE QLS Endorsed Certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Imagine a world where every guest experience is not just a stay but a memorable symphony of luxury, efficiency, and satisfaction. Our comprehensive bundle is designed to empower you with the essential skills and knowledge needed to navigate the intricate landscape of hotel management seamlessly. Immerse yourself in a dynamic learning journey that encompasses various facets of the hospitality and business realms. From honing your financial reporting skills to mastering corporate compliance, our bundle offers a diverse curriculum designed to equip you with a multifaceted skill set. Explore the intricacies of facilities management, dive into the art of event management, and embrace the principles of equality, diversity, and inclusion. This bundle goes beyond conventional education, fostering an environment where you cultivate essential office administration and organisational skills. Elevate your expertise in business and management, preparing yourself for a career that spans across industries. Develop a nuanced understanding of corporate risk management, navigate the nuances of office skills, and emerge as a professional with a robust foundation in various disciplines. Whether you aspire to thrive in the bustling world of hotel management or seek a rewarding position in the corporate landscape, our Bundle propels you towards success. Certificate Once you've successfully completed your course, you will immediately be sent a CPD-accredited PDF certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). After successfully completing the assignment, learners will be able to order FREE QLS Endorsed certificate for Each Courses. CPD 55 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to excel in hospitality and business. Professionals seeking a diverse skill set for career advancement. Those aiming for roles in financial reporting and facilities management. Individuals interested in event management and corporate compliance. Office administration enthusiasts eager to enhance their skills. Business-minded individuals pursuing excellence in management. Aspiring receptionists and office management professionals. Those looking to champion diversity and inclusion in the workplace. Career path Hotel Manager Financial Reporting Analyst Facilities Manager Event Coordinator Corporate Compliance Officer Office Administrator Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. QLS Endorsed Certificate Hard copy certificate - Included

Level 4 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

Level 4 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

Level 4 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

Level 4 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access